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PODCAST

Secret Ops

Every episode of Secret Ops goes behind the scenes with industry experts in operations to learn why and how they do what they do. From data science to people ops, revenue ops, and much more— we unveil the world of business operations, one layer at a time. Secret Ops is hosted by Ariana Cofone, an operations nerd with 10+ years of experience. Throughout her time in the field, including roles as a Chief Operating Officer, VP of Operations, and Creative Technologist, she observed that people knew

business careers

All Episodes

50:29

High-level Online Business Management with Lauren Lea

Secret Ops ·

2023/09/20

Lauren Lea is an expert when it comes to managing businesses in the online space. As CEO and founder of OBM Associates, she explores the world of Online Business Management and her special approach when partnering with business owners to achieve sustainable growth through high-level management. After discovering what it actually takes to be an extraordinary OBM, her work steered toward a passion for teaching, supporting like-minded OBMs and launching her second business, OBM Associates®In this

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45:33

Applying Technology and Operations to Leadership with...

Secret Ops ·

2023/09/06

As a self-proclaimed ‘Swiss Army Knife’ of executive functions, Joe Aurilia has served at the executive level across diverse departments. He is currently the Senior Vice President of Operations for Cyware, an automated alert aggregation and advisory sharing platform designed to drive real-time situational awareness.In this episode we discuss:The power of working in a range of different job rolesAdvice for non-technical individuals when approaching new technology How to quantify what a tool can

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56:39

Level the Playing Field in Finance and Startups with...

Secret Ops ·

2023/08/23

Ghazaleh Youshani is a seasoned operator in the financial and startup world. Ghazaleh brings a wealth of experience as a managing director, head of operations, and chief operating officer. Tune in as we unpack being a woman in a male-dominated industry, promoting inclusive workplaces and what motivates her career ambitions.In this episode we discuss:Advice for women pursuing careers in finance and operationsThe importance of education and trainingThe type of soft skills and mindset that are crucial

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52:37

Making Sense of Data: A Deep Dive with Tim Tutt

Secret Ops ·

2023/08/09

Tim Tutt is the CEO and co-founder of Night Shift Development, a solutions provider on a mission to democratize data analytics and build data-driven solutions for users of any technical skill level. Tune in as we explore the big topics of artificial intelligence, augmented intelligence, augmented reality, cybersecurity… and how these concepts intersect with the world of operations.In this episode we discuss:Search and discovery technologyData as a software careerAutomating mundane tasks for

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53:03

Community Growth and the Power of Connection with...

Secret Ops ·

2023/06/28

Esther Trapadoux is a seasoned Growth Marketer and the Head of Community at Amplitude, a digital analytics platform that gives self-service visibility into the entire customer journey. As a digital marketer and content strategist, she loves working with curious and passionate teams. Esther gives us a sneak peek into the world of community building and growth marketing.In this episode we discuss:Combining marketing, product and the customerOwning data for credibilityCommunity building in the B2B

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53:59

The Financial Side of Operations with Jon Blair

Secret Ops ·

2023/06/14

Jon Blair is a Fractional Chief Financial Officer, who is very operationally-focused since he started out as a traditional accountant with an accounting degree. It was fascinating to hear his experiences of what shaped his career path, and what he has learnt working closely with founders. This podcast episode is a great introduction to the financial side of operations.In this episode we discuss:Becoming an entrepreneurial accountantThe skill of creativity in business leadershipJon’s process for

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57:01

The CEO Operator: Building a business to make...

Secret Ops ·

2023/05/31

Jon Darbyshire, the co-founder and CEO of SmartSuite, began his career majoring in finance and accounting. After working at Ernst & Young he realized he was great at creating processes, and went on to manage one of their global practices. Through setting up processes and working with the right people and technology he was able to achieve amazing things, culminating in becoming the youngest partner at Ernst & Young.In this episode we discuss:What it is like hiring 100 developersThe role of

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01:12:26

The Dynamics of a Founder and COO with Chris Monk and...

Secret Ops ·

2023/05/17

Write of Passage’s Founder David Perrell and COO Chris Monk discuss the building process of the business, as well as how to create a positive workplace environment. They offer advice on how to get someone to understand the importance of operations, as well as how to work with teams when building operations so that it can benefit the business in the long run. In this episode we discuss:How to hire the right COODefining company values and principlesScaling decision makingWays to enhance remote team

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50:31

Navigating Fractional Leadership with Karina Mikhli

Secret Ops ·

2023/05/03

Karina Mikhli is a Fractional COO and Workflow Consultant. She is also the Founder of Fractionals United – a fast-growing online community for all current and wannabe fractional professionals. She has had a fascinating journey into operations, from the days of being a creative writing teacher, to a production assistant in publishing, and so much more in between. In this episode we discuss:Why being a generalist helps you succeedLearning systems thinking through TrelloUsing no-code or low-code

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50:24

The Intersection of Robotics and Operations with John...

Secret Ops ·

2023/04/19

John Quayle is graphic designer turned operations specialist with over 13 years of experience in marketing, business operations, and entrepreneurship. He is currently the Chief of Staff for an industrial automation robotics company, Four Growers. As a self-proclaimed “catch-all generalist that gets things done”, it was fascinating to learn more about his journey to operations.In this episode we discuss:Technical tools for process management Applying entrepreneurship to operationsJohn’s playbook for

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52:22

Flipping the Script with Ariana & Joey Cofone

Secret Ops ·

2023/04/05

In this episode we flip the script. I am the guest and Joey Cofone, the CEO of Baronfig, designer, author of The Laws of Creativity (and my husband!) is the interviewer. We reflect on what led me to operations and running my own business. From acting, backpacking to working at a gym – operations was threading throughout my career. Tune in as we talk about my different job roles, working in male-dominated environments, what is a fractional COO, at what (tipping) point companies need operational

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48:02

Behind-the-Scenes of Recruitment with Mickey Pearson

Secret Ops ·

2023/03/22

Mickey Pearson, Operations Manager, approaches ops through the unique lens of both recruitment and operations, having wore both hats within the industry. In this episode, we delve into using the right data to inform decision-making, auditing the best tools and platforms to use, bringing your secondary and tertiary skills to work – and why not all people in operations are Type-A.I loved hearing how Mickey draws the parallel between operations and camping: “leave it better than you found it”.You can

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41:26

Building People Operations with Hannah Kramer

Secret Ops ·

2023/03/08

As someone who never connected with the title ‘Human Resources’, Hannah loves her role as People Business Partner – where she gets to do the people-side of operations and come up with strategies to implement change. In this episode we discuss more about what the role entails, the power of understanding P&L statements, the performative nature of hospitality, and what it was like working for a Michelin Star restaurant.I loved hearing Hannah’s take on driving change: “when you have people fully

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39:14

Operating the Rapidly Changing Web3 World with Sean...

Secret Ops ·

2023/02/22

Blocknative is a Web3 infrastructure company, enabling dynamic user experiences and better decisions via pre-chain insights. Tune in as we unpack influences from Sean’s education technology background, demystifying Web3, asynchronous work and Blocknative’s process from onboarding team members.It was refreshing to hear his thoughts on perfectionism: “the business is changing so rapidly, so I’ve learnt to be okay with ‘good enough’ and not spend too much time future-proofing”. We all need to remind

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32:22

Engineering Efficiency in Business Operations with...

Secret Ops ·

2023/02/08

On this episode of Secret Ops, we go behind the scenes with Jay Desai, COO of Baronfig, to uncover his unique journey from aerospace engineering to operations in the world of ecommerce and physical product creation. Learn how Jay applies his engineering background to drive success in business operations and discover the key principles that guide his approach to successful execution.What stood out to me was how he applies his background in engineering to his work: "Part of operations is planning for

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47:42

Designing Proactive Operations with Carmeanna Eberly

Secret Ops ·

2023/01/25

On today's episode, we talk with Carmeanna Eberly, Director of Operations at Refine Labs, about how to think about operations strategically to minimize reactivity and maximize proactive preparedness. From technology glow-ups to the actual benefits of engagement surveys, we discuss different approaches to supporting businesses in building out their operations from the ground up.Carmeanna has a wealth of knowledge, but it was this simple piece of advice that stuck out to me— "Understand what is the

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34:48

Marrying Operations and R&D with Chelsey Firor

Secret Ops ·

2023/01/11

On today's episode, Chelsey Firor, walks us through all of the operational components that go into getting a product to market as the Head of Operations. Starting with R&D through to manufacturing into distribution, each phase has its own challenges that change from day to day and sometimes minute to minute.Like many of us in operations, Chelsey captured perfectly what keeps us coming back to this field of work — "The fact that it's always changing. Your job is never the same, week to week or

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49:06

Life Saving EMS Operations with James Mazza

Secret Ops ·

2022/12/28

On today's episode, we talk with James Mazza, Chief of Emergency Medical Services of the Montclair Ambulance Unit, to bring to light all of the operational logistics and vital decision-making that go into supporting first responders. For over 15 years, he has worked in Emergency Medical Services, starting as a volunteer, to now becoming the Chief, managing everything from scheduling to payroll to fundraising.In business, we often talk about the importance of making data-driven decisions, but for

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48:15

Building Intelligent Revenue Operations with Tom Andrews

Secret Ops ·

2022/12/14

On today's episode, we hop into the brain of Tom Andrews, Director of Systems & Insights at Pavilion, to learn about what Revenue Operations actually is and the importance of implementing the right technology, in order to make your sales strategy come to life.We also dive into what it means to truly make data driven decisions where insights come from the data instead of reinforcing already established opinions. As Tom said, "Shifting the mindset to looking at the data first and then having your

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46:32

The Evolution of Physical to Digital Marketing with...

Secret Ops ·

2022/11/30

On today's episode, we unpack the ever-evolving world of marketing operations with Joanna Lin, B2B Marketing Consultant, who for over 15 years has been at the center of the shift from physical marketing into the world of digital advertising. Starting at Time Inc, we are taken along her journey, learning how operations has laid the groundwork for change to occur globally across industries.Joanna is a joy to learn from, but one important reminder I personally took away was, "Ops, to me, is actually

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63 results

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