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PODCAST

Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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All Episodes

14:38

SHIFT BREAK! The Right Place for Creativity in the Cafe

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/08/07

We like to use the word "creativity" when describing ideal traits in coffee shop staff. In some ways, this is admirable and very useful, for a lot of us though, without exploring and establishing the details behind it and how exactly it looks to be creative, we end up with a lot of confusion, inconsistencies, and dropping the ball on quality service. Do we really want baristas going rouge getting "creative" with core menu items? Today on Shift Break we will be talking about where and how to apply

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30:25

554: Formal Education vs Real World Experience :...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/08/04

What is necessary before opening a cafe? Which is better to prepare you for the challenges and opportunities you will be presented with in your career and as an owner of a coffee shop? This question is asked often by people just getting into the industry and also by those who are experienced already but may want to add something to make sure they are ready. Today on the show, inspired by this being asked of me by both a prospective client and someone who attended a talk of mine at a trade show, I

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10:45

SHIFT BREAK! New Managers: Learning Before Changing

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/08/01

When a new manager is placed in a cafe, they often will try to change a lot of things in a bid to justify their role and/or create what they believe is the positive change they have long wanted to see as a barista. While both are understandable, neither one should be the first thing a manager takes on as they become established. Today on Shift Break we will be talking about how to order your focus as a new manager, first around learning and building trust, then entering into the work of change. For

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48:40

RoR #37 : Tariffs, Relationships, and Resiliency for...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/30

These are challenging times for roasters. With the topics of green prices and tariffs dominating the airwaves and minds of owners, everyone is looking for the best way to respond to what seems like an existential threat to their business if left unaddressed. The truth is that the businesses that do the best in these times not only respond well in the moment, but can respond well because they have prepared well before hand by investing in building a business around integrity, depth of relationships,

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57:57

553: Career Success, Hospitality, and Cafe Culture w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/28

How we grow in the coffee industry will determine how we lead and how we influence those around us. Our guest today has developed a career that has allowed him to not only grow himself into one with a broad and practical perspective on the industry, but to also help others grow their cafes and themselves. I am thrilled to get to chat with, Akaash Saini! As the Northwest Sales Manager for La Marzocco, Akaash has over 15 years of varied experience, having touched nearly every aspect of the coffee

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47:01

552: Founder Friday w/ Kristen Redfield and Jenna...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/24

It's Founder Friday! I am very happy to welcome to the show the founders of Goldies Coffee Roasters Kristen Redfield and Jenna Currier! Kristen Redfield is a life-long Alaskan growing up in North Kenai, Alaska. In 2010 she began her coffee career as a barista just before graduating from the University of Alaska Anchorage with a Bachelors of Art in Art. In 2013 she co-founded Goldie’s Coffee Roasters in Anchorage with her sister Jenna and in 2018 they started their roastery. Outside of coffee

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08:52

SHIFT BREAK! Should You Remodel or Renew Your Cafe?

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/24

If we change anything in the cafe, it will more likely be something related to the optics, branding, or remodeling the physical cafe in order to get that feeling like we have become different and this will usher in more motivation, excitement, better quality and hospitality etc. Sadly, no amount of paint, gear,, or remodeling can address the core issues that require people, not place, change. Today on Shift Break we will be talking about why it is better to consider the systems, structure, culture,

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01:20:29

SPECIAL! Live from Portland Coffee Fest 2025! w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/23

Hey everyone and welcome to another Coffee Fest live series. this time from Portland, OR 2025! We get to talk with four wonderful professionals on a host of topics from business operations, green coffee sourcing - to coffee farming and roasting at origin, as well as crafting great signature drinks! In order of appearance we have Laila Ghambari of Guilder Coffee , Emily Smith of Hacea Coffee Group, Sebastian Villamizar of Futura Coffee Roasters, and Ryan Jie Jaing of Less and More coffee. ABOUT OUR

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53:38

551: Encore: Designing the Guest Experience w/ Doctor...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/21

Designing the experience is pretty much all we focus on. From the colors, textures, sounds, layouts - to the drinks themselves, people's experience is something that is born from design. If we want it to be a good one, we need to put in specific effort across many different areas. One of the areas today' encore episode guest focuses on is the building and space itself where guest drink their coffee and form opiniions that build our business or erode trust. Today we are re-airing a wonderful episode

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09:53

SHIFT BREAK! Better Than Bad is Not Good

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/16

Your decisions in the business related to hiring, quality, operations etc need to be based on what is actually good for the business and the people you work with and for now. Touble is that we often are stuck at a low level of expectation and accept less than appropriate and right fits because we are defining everything against bad examples from the distant of recent past. In today's Shift Break we will talk about why this thinking gets its claws into our minds, what it does to hold you back, and

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43:27

550: Replace These Distractions and Watch Your Cafe...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/13

I don't think there has been a time in the history of coffee shops where we have been so distracted by things that promise to bring value but turn out to be simply distractions. Noise vs signal, image vs substance, and so forth. In my year of coffee I have seen plenty of cafes burn out from pursuing and building their businesses according to these distractions. Today we are going to detail what these distractions are and what to replace them with and why it is so critical. We have the most

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29:17

549: The Power of Great Consistent Work Over Time

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/07

How do you know if you are doing a good job? Who are you looking to serve and how do you measure success? For many of us the proof of our doing great work lies in the validation of our industry before it we are happy with the praise and fulfillment of those we serve through the shop. Truth is, great work, done in secret or anonymity, makes a big difference whether the industry recognizes it our not. In today's episode we will be talking about how to shift the narrative in our minds aways from the

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12:16

SHIFT BREAK! What Should Coffee Cost a Customer?

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/05

Investment is what creates value. There are many other investments beyond the financial that customer must make in the coffee experience that make the act of going to get coffee worth it. In today's Shift Break we will be talking about the necessary costs customers must bear and why they are not inconveniences we should be trying to get rid of, but crucial investments we should be honoring with what we deliver. Here are some related episodes to explore: SHIFT BREAK! Why The Best Hospitality

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15:17

SHIFT BREAK! Seasonal Staff

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/07/02

I have talked to many clients as well as Key Holder Coaching Group members who employ seasonal staff. There is a big challenge when looking to hire, train, and manage them since the term of their employment is short and they are either new, or they have had 6 months or more off from the cafe. In today's Shift Break we will be talking about some strategies to use when hiring, training, and managing seasonal staff that takes away the liabilities you might worry about and creates more a better

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28:43

548: Cool Ideas For Customer Engagement

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/06/29

The landscape of retail is cluttered with messages, distractions, gimmicks, and desperate bids for scraps of customers attention. After a while, it all starts to look, sound, and feel the same. How do you stand out for the right reasons and engage with your customers and future customers in ways that provide something sustainable and unique? In today's episode we will be discussing some great ways that you can be engaged with your customers, and the community around you so you solidify your

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57:16

447: Founder Friday! w/ Jake Heenan, Founder of Burra...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/06/26

It's Founder Friday! Today we are chatting with professional Rugby player turned specialty cafe owner, Jake Heenan of Burra Bristol! Jake has played professional rugby for over 13 years and started Burra, an antipodean café in Bristol, while still playing full-time. It’s grown to three sites and won multiple awards - shaped by the same principles of culture, teamwork, and performance that he has lived in sport. The kitchen, known for it's amazing brunch, is headed by Michelin starred chef Toru

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13:16

SHIFT BREAK! Time Management For Managers and Owners

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/06/25

If you are a manager or leader on shift, or the owner of the cafe, how you spend your time really matters. You have been given authority as a tool to help those you serve and they are counting on you to be organized and purposeful in the use of your time, energy, and focus. Today on Shift Break we are going to be covering some advice for how you can better organize your time so you go from being reactive to proactive and can offer confidence and clarity to your staff and team as a result of having

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34:21

546: Tools That Every Coffee Shop Should Have

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/06/23

In this ever cluttered world of tips, tricks, methods, eqipment, and tools it can be hard to know what to employ in the cafe to really make a difference. I am of the opiniion that the best tools are not necessarily physical, but are frameworks and ideas that help guide our presence, work, and relationships in the work. In today's episode we are going to be diving into what I believe are some of the most important tools a coffee shop can and should have in order to really see the cafe sing!

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12:03

SHIFT BREAK! The Entrepreneurial Case For Stopping

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/06/18

"If you're not growing, your dying", phrases like this tend to drive us pursue a path of growth that often prevents us from slowing down or finding margin in which we can see that something, or even we ourselves, need to stop. Today on Shift Break we are going to be talking about how to see entrepreneurship as not just a one time thing, but as a cyclical practice that helps you enter into needed change to either maintain, add, or take away. Related Episodes: 399: Encore Episode! How to Change

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30:25

545: Breathing Life Into Your Coffee Shop

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/06/16

Have you ever walked into a shop and noticed right away, this place is different. The hospitality, the quality, the feel, the energy, and the comfort and confidence you and the staff feel together is a synergy born from purposeful work behind the scenes. It is a work not just to assemble people and equipment under one roof and call it done, but work to tend to the things that animate, sustain, and breathe life into it. In today's episode we are going to be exploring some of the ways you can bring

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1,062 results

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