Business of Healthcare

Empathy for the patient, helping providers improve efficiency, adjusting to new buying paradigms . . . the work and competencies of a sales representative is undergoing just as radical change as other stakeholders.  But do we even need salespeople in healthcare?  Is the portion of healthcare dollars spent on sales wasteful or productive? What drives a sales person and how can healthcare leaders ensure their organizations get the most value from these passionate contributors?  Filmed at eyeforpharma

TouchCare, an employee/patient advocacy service and Namely, an HR automation and insurance brokerage firm, are in the business of helping employers maximize employee happiness. What is employee happiness, how is it measured, and what value does it create?

Patrick J. Kennedy, former U.S. Representative (D - RI) and Founder of the Kennedy Forum, describes treating his own addiction as “an acute episodic situation”.  Son of Senator Edward “Ted” Kennedy and nephew of John F. Kennedy, he led sponsorship of the Mental Health Parity & Addiction Equity Act of 2008.  He now focuses his attention advocating for brain disease and uniting the mental health community.

Chuck Stokes was a key voice in ACHE prioritizing patient safety. Medical error has now risen to be the third leading cause of death in the United States: the equivalent of a fully loaded 737 airplane crashing every 7 hours.   While the business case for patient safety is compelling in a fee-for-service world, the journey to fee-for-value will better align incentives. Stokes believes the journey to value requires emerging healthcare leaders to have innovation skills to address three systemic

David A. Olson, FACHE was named Chairman of the American College of Healthcare Executives during its recent Congress in Chicago.  The organization acts as an affinity group and credentialing body for its more than 40,000 members. With its members leading one third of the $3.6 trillion US healthcare industry, ACHE has a profound impact on how healthcare delivery changes in our country.  Olson speaks about the highs and lows of his career, ACHE’s strategic goal of improving patient safety, and the

Becky Havlisch (Banner Health) and Bob Chaput (Clearwater) lead their respective organization’s search for better cyber risk management.  Havlisch has an unusual title: vice president of business health.  That title reflects her organization’s innovative approach to cyber risk.  Chaput describes why the 2009 HITECH Act led to the explosion of healthcare-related cyberattacks.  He describes a vision of ongoing risk and compliance gap assessment as a method to optimize OpEx and CapEx spent on cyber