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PODCAST

Property Management Frame Breakers

The Property Management Frame Breakers podcast is about showcasing the innovators who are reshaping property management. It profiles leaders who have "broken the frame" by rethinking traditional practices and excelling with bold, unconventional strategies.

business management

All Episodes

28:48

Ep 44 | Turning The PM Skillset Into A Fund Building...

Property Management Frame Breakers ·

2025/07/02

What happens when a seasoned property manager decides the best way to serve clients (and his team) is to become an investor? In this episode of Property Management Frame Breakers, Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with an operator who’s making the bold leap from third-party property management to long-term syndication and ownership. The goal? Solve client churn, create equity opportunities for employees, and build forever cash-flowing assets. You’ll learn: 🏚️ Why

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15:06

Ep 43 | AI Is Finally Changing What PMs Can Promise

Property Management Frame Breakers ·

2025/06/28

Tell your owners they’ve got 5-star service, 24/7—customized to their schedule and needs. Not as a pitch, but as reality. In this mini episode, Pablo Gonzalez, Chief Evangelist at Vendoroo, unpacks how AI is finally bridging the gap between what owners expect and what PMs can realistically deliver without burning out teams or breaking workflows. You'll learn: 🔴 Why most PMs are still losing the expectations game ⚡ How agentic AI flips burnout into bandwidth 🕙 The 10 PM dryer moment that

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49:56

Ep 42 | From Automation to Personalization — David...

Property Management Frame Breakers ·

2025/06/25

Most property managers are chasing automation—faster responses, cleaner dashboards, more hands off. But what if that’s the wrong finish line? In this episode of Property Management Frame Breakers, Vendoroo’s David Normand flips the script: automation isn’t the goal. Personalization is. We unpack how PMs became invisible not because they stopped delivering—but because they never designed for trust, relationship, and emotional touchpoints. And how Agentic AI isn’t just faster… it’s felt. Her...

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19:46

Ep 41 | Inside the Minds of Agentic Leaders

Property Management Frame Breakers ·

2025/06/21

In this bold, eye-opening mini-episode, Pablo Gonzalez takes you inside the minds of today’s most agentic leaders — the property management voices who aren’t waiting for change, but actively shaping it. From Mark Brower’s radical take on ownership, to Jordan Muela’s fearless decision to rebuild his business, to Jay Berube’s sharp insights on navigating AI disruption, and Mark Ainley’s brilliant local content strategy. These agentic leaders aren’t just reacting. They’re engineering operation...

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28:31

Ep 40 | Irrelevance (Not AI) is the Real Threat to...

Property Management Frame Breakers ·

2025/06/18

What happens when a property manager turns tragedy into purpose and a book into a movement? In this episode of Property Management Frame Breakers, Pablo Gonzalez sits down with PM coach and author Jo-Anne Oliveri to explore how the future of property management will be won, not by those clinging to the past, but by those courageous enough to lead through change. From writing a book before AI was even a thing, to rewriting it with AI today, Jo-Anne shares her deeply personal journey, bold in...

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13:49

Ep 39 | More Doors ≠ More Money. THIS Does.

Property Management Frame Breakers ·

2025/06/14

Every door you manage takes time, energy, and risk. But what if the real wealth isn’t in managing more doors, it’s in owning more of them? In this episode of Property Management Frame Breakers, Pablo Gonzalez unpacks a seismic question from Mark Brower, sparked on a desert drive home from the Grand Canyon: "Is it too hard to scale?" or 'Even if I scale it… will it still matter?” Sparked by Warren Buffett’s timeless advice and Peter Lohmann’s Top 20 PM Companies list, this conversation is a ...

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45:45

Ep 38 | The "Lunch-First" Door Growth Flywheel w/ Ed...

Property Management Frame Breakers ·

2025/06/11

What if your daily lunch routine is the secret key to unlock company growth? In this episode of Property Management Frame Breakers, Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with Ed Kirch —a property manager who turned 300 units into a long-term wealth engine, owning 220 of them himself — to unpack how he transformed his PM company into a wealth-building machine. You’ll learn: 🥪 Why relationship capital is the most undervalued asset in property management 📈 How self-dire...

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21:02

Ep 37 | Agentic AI vs Generative - The Difference...

Property Management Frame Breakers ·

2025/06/07

Everyone’s asking if AI will take your job. But it's time to start asking if you’re ready to hire it. In this solo deep dive, Vendoroo’s Chief Evangelist, Pablo Gonzalez, makes the most important distinction in today’s AI conversation: the difference between generative AI and agentic AI and what it really takes to build an AI you can trust like a teammate. Because Agentic AI is picking up speed and it’s not just automation anymore. It’s ownership. And for the first time, property managers a...

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68:00

Ep 36 | Collapsing Time To Scale A Property...

Property Management Frame Breakers ·

2025/06/04

Think you're too new to scale? Think again. In this episode of Property Management Frame Breakers, Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with Sylvie McCraken to unpack what it really takes to build a modern property management business from scratch—and scale it faster than anyone thinks possible. You’ll learn how Sylvie: ⚡ Compresses 5-year goals into 1 through strategic mentorship 🚪 Builds trust by doing the unscalable—from open houses to 15-min callbacks 🧠 Designs

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15:39

Ep 35 | Randall Henderson’s Radical Reframe of What...

Property Management Frame Breakers ·

2025/05/31

You’ve heard vendors pitch tech before—feature flexes, roadmap bravado, one-size-fits-all stacks. But Randall Henderson isn’t here to play that game. As COO of Rentvine, he’s pushing a philosophy most platforms are too afraid to embrace: don’t build for control—build for context. This isn’t about flashy dashboards or lock-in contracts. It’s about giving the property manager the steering wheel—with tech that adapts, empowers, and stays invisible unless needed. In this bold, frame-breaking ...

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60:42

Ep 34 | Owning Rentals- How To Get There & How It...

Property Management Frame Breakers ·

2025/05/28

Owning rentals is both, low hanging fruit for property managers, and the best way to build wealth. So why don't more property managers do it?? In this episode of Property Management Frame Breakers, Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with Tracy Streich, to unpack what happens when property managers become investors—and how owning property shifts everything from vendor loyalty and operational speed to team stability, cash flow, and real retirement options. Tracy sh...

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54:34

Ep 33 | Getting To Zero Owner Churn w/ Robert Dell'Osso

Property Management Frame Breakers ·

2025/05/24

What if you could achieve zero churn? In this episode of Property Management Frame Breakers, Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with Robert Dell’Osso, President of MasterKey Property Management, to talk about how his approach to radical transparency is powering MasterKey’s growth while keeping all their existing clients. You’ll hear why Robert believes: 📊 Transparent financial reporting is the ultimate loyalty tool 💬 Proactive communication beats reactionary service 🚀

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12:50

Ep 32 | An AI Agent Crashes The Podcast! (My...

Property Management Frame Breakers ·

2025/05/21

What started as a fake maintenance call turned into a real glimpse at the future of property management. In this episode of Property Management Frame Breakers, host Pablo Gonzalez dials up “Lisa”—Vendoroo’s AI receptionist—and what unfolds is nothing short of jaw-dropping. From troubleshooting toilets to tariffs and investing, Lisa doesn’t just handle the call—she owns it. You’ll hear: 🚽 How Lisa instantly escalates a maintenance emergency 🧠 The exact decision tree she uses to triage vs.

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35:22

Ep 31 | Leaked AI Memos Just Said What No One Has...

Property Management Frame Breakers ·

2025/05/17

Three internal AI memos leaked from Shopify, Duolingo, and Fiverr—and they weren’t written for headlines. They were written as wake-up calls to their own teams. The message? AI isn’t coming. It’s already deciding who survives. In this episode, Vendoroo's Chief Evangelist, Pablo Gonzalez, breaks down each memo—what they said, how the tone escalates from policy shift to existential threat, and why they all point to one unavoidable truth: What used to be impossible is now the new hard. And wh...

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30:11

Ep 30 | The Non-Obvious Leadership Gap In Property...

Property Management Frame Breakers ·

2025/05/14

Ready or not, AI is about to expose the leadership gap hiding in plain sight. In this no-BS episode of Property Management Frame Breakers, Michael Fisher pulls no punches: AI isn’t just here to automate tasks — it’s here to separate true leaders from managers clinging to the past. From scaling companies to mastering the shifts from VAs to AI, Michael reveals a hard truth: growth doesn’t stall because of markets or models — it stalls because leaders fail to evolve. You’ll learn: 💡 Why

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23:36

How We Got That Room at NARPM Broker/Owner (Behind...

Property Management Frame Breakers ·

2025/05/10

Join host Pablo Gonzalez on the Property Management Frame Breakers podcast as he unveils the backstory and strategic approach that led to a remarkable achievement at the NARPM Broker/Owner event. Discover how strategic community building, content co-creation, and genuine relationship-building drove massive success and brand trust for Vendaroo. Learn about Pablo's decade-long journey of leveraging community value, the impact of AI advocacy, and the transformative results of their innovative ma...

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45:12

Ep 28 | Shifting To Asset Management- A Real World...

Property Management Frame Breakers ·

2025/05/07

Rental property management is evolving — and simply fixing problems isn't enough anymore. In this episode of Property Management Frame Breakers, Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with Paul Arrington ——Broker/Owner of PMI Arrico Realty and Property Management, and a nationally recognized property management leader — to talk about his unique approach on growing revenue in his business and be seen as an asset manager. They break down why today's winners must move beyond d...

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28:42

Ep 27 | Leading Your Team Through What's Next

Property Management Frame Breakers ·

2025/05/03

In property management, growth is addictive—but dangerous. While you’re chasing the next deal or door, your oldest, most loyal clients can quietly slip away. In this episode of Property Management Frame Breakers, host Pablo Gonzalez returns to Stacey’s powerful vision of a trust-first property management company—but this time, he tackles the real question: how do you get from here to there? Pablo explores why neglecting your long-term clients is the silent threat no one’s talking about, ho...

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32:13

Ep 26 | The Cost Of Misaligned Incentives In Property...

Property Management Frame Breakers ·

2025/04/30

A bold truth was laid bare: most PM companies profit the most when their clients suffer the most—through tenant turnover, late fees, and avoidable issues. In this episode of Property Management Frame Breakers, Mark Brower —founder of Mark Brower Properties gets radically honest about the structural flaws inside most property management businesses—and what happened when those flaws showed up in his own team. After losing all three of his PMs, Mark went inward, rethinking alignment from cultur...

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21:10

Ep 25 | The AI-First PMC Org Chart- Wheels, AI, and...

Property Management Frame Breakers ·

2025/04/26

In this solo episode of Property Management Frame Breakers, Pablo Gonzalez unpacks an idea that’s been rattling around in his head: what if the evolution of AI mirrors the invention of the wheel? Not just the wheel itself—but how we first used it for pottery, then one day, someone turned it sideways… and everything started to move. That shift—from shaping clay to transporting people—feels a lot like what we’re experiencing right now with artificial intelligence. Generative AI was the first ...

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85 results

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