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Manager Minute-brought to you by the VR Technical Assistance Center

VRTAC Team

ONE CENTER. ONE TEAM. ONE MISSION.

business management

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24:24

VRTAC-QM Manager Minute: Putting Customers First-How...

Manager Minute-brought to you by the VR Technical... ·

2022/05/09

Aaron Thompson, Assistant Division Director for the Utah State Office of Rehabilitation, joins Carol Pankow on this 14th episode of Manager Minute to talk about how Utah is making rapid engagement work. Carol has discussed this on two previous podcasts; however, each VR agency has tackled this differently. It is intriguing and exciting to hear about how different VR programs are confronting the dilemma facing VR on declining applications and consumer engagement. Learn about Utah's “Back to Basics”

38:15

Work Incentives Counseling---Finding the incentive to...

Manager Minute-brought to you by the VR Technical... ·

2022/04/08

In the Manager Minute Studio today is David Leon, Director of Workforce Programs at the Virginia Department for Aging and Rehabilitative Services (DARS) along with host of the Manager Minute podcast, Carol Pankow. Find out how the projects David has led are shaping the approach that Virginia is taking in relation to work incentives counseling (benefits planning). What is the overall structure? Why did DARS see it as imperative to develop the capacity for work incentives counseling in Virginia beyond

46:37

VRTAC-QM: Leveraging Employment First initiatives to...

Manager Minute-brought to you by the VR Technical... ·

2022/03/14

On this episode of Manager Minute, we are delighted to discuss Colorado’s Employment First initiative. On the panel, we have: Patricia Henke, Colorado Office of Employment First (COEF) Director Meghan Greene, CIE Manager, CO VR Katie Taliercio, Colorado Department of Health Care Policy and Financing (HCPF); Colorado’s State Medicaid Agency Katie Oliver, Colorado Department of Education Cheryl Carver, Colorado VR They are involved with a very innovative and successful collaboration in Colorado

35:06

VRTAC-QM Manager Minute: Get in and Get er’ Done! How...

Manager Minute-brought to you by the VR Technical... ·

2022/02/23

Welcome to the Manager Minute. Joining Carol Pankow in the studio today is Susan Pugh, Deputy Director of the Bureau of Vocational Rehabilitation with the Opportunities for Ohioans with Disabilities. Susan has worked within the agency in a variety of capacities including, VR Counselor, Assistant Area Manager, and Assistant Deputy Director. In this episode, Susan discusses Ohio’s rapid engagement process and the Lean approach that has reduced onboarding time and ushered in more customers. Susan and

38:18

VRTAC-QM Manager Minute: Get in and Get er’ Done! How...

Manager Minute-brought to you by the VR Technical... ·

2022/02/11

Joining Carol Pankow in the VRTAC-QM Studio is Mark Erlichman, Deputy Director, Vocational Rehabilitation Employment Division, California Department of Rehabilitation. In this episode of Manager Minute, Mark covers the idea of Rapid Engagement. The idea behind it is to get customers in and move as quickly as possible to succeed. The California DORS Team has a variety of initiatives that they are working on. Mark and Carol will chat about a handful of those projects. Learn about California’s

35:00

VRTAC-QM Manager Minute: Education and VR - Let’s...

Manager Minute-brought to you by the VR Technical... ·

2022/01/10

Full Transcript Shannon Austin, Executive Director of Vocational Rehabilitation at the Pennsylvania (PA) Department of Labor and Industry and Carole Clancy, Bureau Director of Special Education at the Commonwealth of PADepartment of Education join Carol Pankow and Missy Diehl in the VRTAC-QM Studio to talk about the important partnership between Vocational Rehabilitation and Education and how collaboration and commitment helped create and implement a strong partnership in Pennsylvania. Check out

42:18

VRTAC-QM Manager Minute - Monitoring: Surviving and...

Manager Minute-brought to you by the VR Technical... ·

2021/12/13

Full Transcript: Joining Carol Pankow in the VRTAC studio is Felicia Johnson, Commissioner of the South Carolina Vocational Rehabilitation Department, and Lindy Foley, Director of Nebraska VR. Today we are discussing how Felicia and Lindy prepared for the RSA monitoring process, what they experienced, and what they learned. They will share how they see monitoring as a continuous improvement process and an opportunity for growth. The VRTAC for Quality Management has partnered with CSAVR to

36:41

VRTAC-QM Manager Minute: Is Your Fiscal Management...

Manager Minute-brought to you by the VR Technical... ·

2021/11/14

Full Transcript Joining Carol Pankow in the VRTAC-QM Studio we have Chanda Hermanson, Administrator of the Disability Employment and Transition Programs in Montana, and Allison Flannagan, VR Director at Florida General. Chanda and Allison share their experience and challenges while navigating the World of VR finances. Learn how networking and team building improve understanding and develop solutions to VR’s biggest financial challenges. The VRTAC for Quality Management has a number of fiscal

36:37

VRTAC-QM Manager Minute: New Employment Initiatives...

Manager Minute-brought to you by the VR Technical... ·

2021/10/21

Full Transcript In episode 6 of Manager Minute, employment and VR take center stage during October's National Disability Awareness Month. David D’Arcangelo, Commissioner of the Massachusetts Commission for the Blind (MCB), and Natasha Jerde, Director of State Services for the Blind of Minnesota (SSB), join Carol Pankow to talk about the state of employment, today's challenges, and the initiatives and practices they implemented to improve employment for individuals with disabilities. Learn how

43:55

VRTAC-QM Manager Minute: Planning for Success with...

Manager Minute-brought to you by the VR Technical... ·

2021/09/17

Full Transcript In this episode of Manager Minute, Joe Xavier, the Director of the California Department of Rehabilitation Services, and Jane Donnellan, the Administrator of the Idaho Division of Vocational Rehabilitation, join Carol Pankow in the VRTAC-QM studio to discuss the importance of succession planning and knowledge translation for VR agencies. Joe and Jane highlight how they tackle the challenges of losing quality employees by utilizing strategies such as long-term planning, adjusted

31:18

VRTAC-QM Manager Minute: Bridging the Gap Between the...

Manager Minute-brought to you by the VR Technical... ·

2021/08/16

Full Transcript In episode 4 of Manager Minute, Bill Robinson, Director of the Michigan Bureau of Services for Blind Persons, and Cora McNabb, Executive Director at the Kentucky Office of Vocational Rehabilitation, join Carol Pankow, host of Manager Minute, to lend their experiences on navigating the critical DSA/DSU relationship so that VR’s mission doesn’t slip through the cracks. Learn how Bill and Cora dealt with the challenges and the most significant challenges they faced. These

37:06

VRTAC-QM Manager Minute: Unpacking the VR- State...

Manager Minute-brought to you by the VR Technical... ·

2021/07/07

Full Transcript In episode 3, Dave Doukas, Connecticut General VR director, and Nicky Harper, director of Wyoming Combined join Host Carol Pankow to talk about state rehabilitation councils and the V.R. partnership, through the lens of a newer director with Nicky and a more seasoned director like Dave. From roles, responsibilities and overall effectiveness, you will learn how they are working through and building colaboritive partnerships through communication and by building trust through

32:17

VRTAC-QM Manager Minute: Selecting and Retaining Top...

Manager Minute-brought to you by the VR Technical... ·

2021/06/09

Full Transcript Employment retention for VR Staff has been challenging for many agencies, Host Carol Pankow sits down with Kristen Mackay, Director of Arizona Combined, and Cynthia Speight, Director of North Carolina Blind, to talk about how the newly revamped Operations and Personnel committee for CSAVR and are embarking on some further work to tackle this issue of recruitment and retention. What does employment retention look like in your agencies? Have you found it challenging to get and

25:39

VRTAC-QM Manager Minute: How is VR Going to Look...

Manager Minute-brought to you by the VR Technical... ·

2021/05/10

Full Transcript Below. Hosted by Carol Pankow, Project Director-GWU Team-VRTAC-Quality Management. Carol is joined in the studio by Natasha Jerde, Director at State Services for the Blind MN and Kristen Mackey, Director of Arizona Combined. How is VR going to look Post-Pandemic? Carol sits down with Natasha and Kristen to talk about how they approached the impact of the pandemic and what they and their teams are doing to bring the best continued service and what VR is going to look like

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