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PODCAST

Service Design Podcast

Service Design Podcast

In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.

arts design

All Episodes

35:59

EPISODE 23: Student winner for business innovation in...

Service Design Podcast ·

2018/04/06

In this episode we speak to Hyunyim Park who won together with her team the student award for business innovation in the private sector. Together with Jaehyun Park and Culainn Boland Shanaha they designed the Smart Black Taxi Service Flo to tackle London’s air quality. Their service offers real-time time data about slow traffic, road works, busy spots where people look for taxi’s, etc. By offering this data the taxi drivers will be able to make better choices and reduce their driving time without

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01:01:45

EPISODE 22: Award winner for best commercial project:...

Service Design Podcast ·

2018/03/22

In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director Service Design, Innovation and Strategy at Telus and Chris Ferguson is founder and CEO of Service Design agency Bridgeable. Together they won the award for redefining the TELUS Renewals experience.

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43:02

EPISODE 21: Awards winners - Ella Walding

Service Design Podcast ·

2018/02/04

Ella Walding won the Service Design student award for her graduation project at the Royal Collage of Art in Londen. Together with the government of Malta she developed a set of Service Design tools aimed to create change in the organisation. These tools can be found at servizz.gov.mt After her studies Ella started working as a service designer at innovation unit.

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49:04

EPISODE 20: Awards winners - Design in Schools

Service Design Podcast ·

2018/02/04

This year Service Design award for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie Primary School. We had the great opportunity to have both Mel Edwards, co-principal at DMA and Wendy Cave, principal at the Macquarie Primary school together on the show.

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42:14

EPISODE 19: Chris Ferguson CEO Bridgeable

Service Design Podcast ·

2018/01/31

Chris is a Service Design Strategist, founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work with some of the largest organisations in sectors like healthcare, telecom and government. Together with their clients they deliver great customer experiences though designing organisational en service-system level changes inside these companies.

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43:02

EPISODE 18: ARENA live blockchain edition

Service Design Podcast ·

2018/01/19

BC is a game changing technology that brings some unique benefits. For us there are some properties that make Blockchain highly interesting for Service Design. Distributed Blockchain is a distributed technology, a blockchain run on multiple nodes that can should on different physical locations. When one node is compromised, nothing in the blockchain is lost. Immutable The assets in a blockchain can not be duplicated or changed without recording the action to do that change. With a blockchain it’s

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01:03:02

EPISODE 17: Scaling Service Design: a conference 2017...

Service Design Podcast ·

2018/01/03

We were happy to join the Global Service Design conference again this year. During the conference we talked to speakers from all over the world, volunteers, organisers and many more. You can find a compilation of all these interviews and our own recap here.

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52:38

EPISODE 16: Tanarra Schneider: Group director at...

Service Design Podcast ·

2017/11/07

Tanarra Schneider is group director at Fjord Chicago where she leads a large team of talented people. She loves keeping teams motivated to design new services and businesses. She is passionate about design as well as food, dancing and being a mom.

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45:33

EPISODE 15: 10 Years Service Design Network Conferences

Service Design Podcast ·

2017/10/03

This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talk to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences. They take us back to the start, share their personal highlights and get us excited for the upcoming conference. Have a listen in anticipation of the next edition and come and find us to say hello in Madrid. INTERESTING LINKS Service Design Podcast is brought to you by & from and the

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45:27

EPISODE 14: Lego Serious Play with Per Kristiansen

Service Design Podcast ·

2017/09/22

Per Kristiansen one of the people who helped make Lego Serious Play into what it is today. As partner at Trivium he goes around the world training people to be Lego Serious Play facilitators. Together with Robert Rasmussen he is the author of the book “Building a Better Business with the Lego Serious Play method. We talk to Per all about the early days of Lego Serious Play and what makes it such a great tool.

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52:14

EPISODE 13: My social sabbatical

Service Design Podcast ·

2017/08/24

Frederik Vincx is a Belgian social service designer. He graduated ten years ago and worked for six years in communication agencies as a designer. In the following four years he founded his own company Prezly, where he put his heart and soul in. After these ten years of hard work he wanted to shift his energy towards more meaningful challenges. Even though he really loved his job he felt that he should do something else that matters even more. So he took the brave decision to go on a one year Social

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51:10

EPISODE 12: Esben Groendal on Service Design in Japan...

Service Design Podcast ·

2017/07/17

Esben Groendal is a Danish Service Designer working in Japan. He is a former Service Design master student at and the initiator of the .

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32:36

EPISODE 11: The future of Virtual reality & Augmented...

Service Design Podcast ·

2017/06/28

Virtual and augmented reality promise to change the way we perceive our surroundings, interact with each other, create, teach and play. As the technology evolves at stellar speeds, each day more and more opportunities open up for businesses, brands and organisations to connect with their customers. But it also leads to new questions. Will this new way of seeing blur the line between real life and virtual reality? And how will we design the best user experiences for it? In our second live episode we

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01:24:54

Bonus episode: Service Design Day

Service Design Podcast ·

2017/06/01

We recorded a special bonus episode for Service Design Day at the first of June! This episode is a compilation of interviews with Service Design pioneers from all over the world. Together we talked about the status of Service Design in their continent and the cultural difference they experience.

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56:37

EPISODE 10: Balancing push & pull education with Mark...

Service Design Podcast ·

2017/05/19

Mark Willems is pedagogical employee in innovation and ICT integration at the Gemeenschapsonderwijs, in short GO!. A Belgian governmental institution that organises education in Flanders. We personally know Mark and GO! because one year ago they came to us, at knight Moves, with the question ‘How can we provide the right tools for education in a rapid changing world?” Together we went on a journey of tackling this challenge. In collaboration with all stakeholders we developed a tool that changes the

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56:08

EPISODE 9: CONTEXT MAPPING & GROWING AN AGENCY WITH...

Service Design Podcast ·

2017/05/03

Sanne Kistemaker is co-founder of the service design company Muzus, and teacher at Industrial Design Engineering at the Delft University of Technology. Sanne founded Muzus, a user-centered design agency 10 years ago, together with her sister Neele. Over the years they evolved into a 10 person service design agency that creates products and services by providing insight in the world and motivations of people. One of the approaches they use is contextmapping. Contextmapping is a method that has been

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36:58

EPISODE 8 LIVE: The future of robotics & AI

Service Design Podcast ·

2017/04/11

This is our first Arena episode! Arena is an event organised bij Knight Moves packed with inspiration, learnings and hands-on action on some of the most relevant design topics of today and tomorrow. Three times per year, we bring hot topics into the ARENA and invite two speakers to throw their expertise in the field from different perspectives. Besides that, different partners bring spectacular projects to the Marketplace, a place where guests get the chance to see, explore and experience the

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49:45

EPISODE 7: Service Design Award 2016 for systemic and...

Service Design Podcast ·

2017/03/22

Frederik Kraft is Senior Expert Change & Transformation at Deutsche Telekom, one the world’s leading integrated telecommunications companies. Their core business is the operation and sale of networks and connections. To continue their succes Deutsche Telekom evolved from a traditional telephone company into an entirely new kind of service company.

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48:14

EPISODE 6: Service Design Award 2016 for systemic and...

Service Design Podcast ·

2017/03/02

Sophie Andersson is strategic designer at Transformator Design, a Stockholm based Service Design agency. At Transformator they design services based on customer needs and help organisations towards customer centricity. One of those organisations was the Swedish employment agency, together they won the service design award for systemic and cultural change in the public sector. We were very pleased that we could involve Caroline Enevold, customer-driver business development manager at the

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44:39

EPISODE 5: Service Design Award 2016 for Best Student...

Service Design Podcast ·

2017/01/25

Gayle has recently completed a PhD at The Glasgow School of Art in which she responded as a researcher and a designer to difficulties young people who were leaving care and their workers experience when working together. For this work she was acknowledged with the first ever ‘service design award’ for best student project. Gayle is a graphic designer by background, she got into Service design because of her interest in the impact she was creating with her graphic design work. She realised she had

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