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PODCAST

CXChronicles Podcast

Adrian Brady-Cesana

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today"s world. Listen on your favorite podcast player today!CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders.CXC is constantly

business entrepreneurship

All Episodes

51:42

How Customer Onboarding Leads To Customer Success &...

CXChronicles Podcast ·

2024/06/04

Send us a Text Message.Hey CX Nation,In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England. Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles.In this episode, Richard and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & bes...

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50:57

The Art Of Listening & Learning From Your Customers &...

CXChronicles Podcast ·

2024/05/27

Send us a Text Message.Hey CX Nation,In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist. Shantel is on a mission to help diverse professionals use their voices on LinkedIn to build powerful and profitable personal brands without being tied their phones, without...

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18:05

How To Deliver World Class QBRs To Your Customers To...

CXChronicles Podcast ·

2024/05/27

Send us a Text Message.Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin overhauling your Quarterly Business Reviews (QBRs).QBRs are one of the easiest ways to make sure that your customer success team is getting regular time with their main POCs or account owners to walk through exactly how your product or service is providing value & hitting the mark set by your sales team at the beginning of the customer journey. There are many ways you ...

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13:58

Building Your Company's Voice of Customer Dashboards...

CXChronicles Podcast ·

2024/04/29

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54:21

How Investing In Leadership & Team Yields Amazing...

CXChronicles Podcast ·

2024/04/16

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44:16

Turning Customers Into Raving Fans | Mario Matulich

CXChronicles Podcast ·

2024/04/02

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50:12

CXChronicles Podcast 223 with Simon Taylor, CEO &...

CXChronicles Podcast ·

2024/03/19

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49:05

CXChronicles Podcast 222 with Sandra Thompson,...

CXChronicles Podcast ·

2024/03/12

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43:34

CXChronicles Podcast 221 with Shawn Nason, Founder &...

CXChronicles Podcast ·

2024/03/06

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43:52

CXChronicles Podcast 220 with Simon Kriss, Leading...

CXChronicles Podcast ·

2024/02/28

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35:32

CXChronicles Podcast 219 with Bill Waid, Chief...

CXChronicles Podcast ·

2024/02/19

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36:21

CXChronicles Podcast 218 with Dennis Armbruster, EVP...

CXChronicles Podcast ·

2024/02/06

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13:26

CXChronicles Podcast 217 -- CXWeekly Update Core...

CXChronicles Podcast ·

2024/01/23

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13:23

CXChronicles Podcast 216 2024 Goals & CTAs From...

CXChronicles Podcast ·

2023/12/27

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42:47

CXChronicles Podcast 215 with Steve Portigal, UX...

CXChronicles Podcast ·

2023/11/16

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59:04

CXChronicles Podcast 214 with Uku Tomikas, CEO at...

CXChronicles Podcast ·

2023/11/01

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52:15

CXChronicles Podcast 213 with Rick Elmore, Founder &...

CXChronicles Podcast ·

2023/10/24

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53:11

CXChronicles Podcast 212 with Tom Martin, CEO at Glance

CXChronicles Podcast ·

2023/10/17

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48:06

CXChronicles Podcast 211 with Nicole Pereira, Founder...

CXChronicles Podcast ·

2023/10/10

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45:21

CXChronicles Podcast 210 with Terence Chesire, VP of...

CXChronicles Podcast ·

2023/10/04

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