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PODCAST

Funeral Service Insider: The Podcast

Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.

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All Episodes

27:26

Fraud, Fees, and First Call Fights

Funeral Service Insider: The Podcast ·

2025/09/26

South Carolina blocks a fraudster's funeral home sale. Industry debates: community cemeteries, service fees, and Amarillo's transport contract. Click here for complete show notes.

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23:56

Minnesota’s Anti-Green Burial Stance, Texas Gets a...

Funeral Service Insider: The Podcast ·

2025/09/19

Green burials blocked, Texas scandal deepens, Carriage expands, NJ legalizes terramation, Vegas mishandling case, and social media tips for funeral pros. Click here for complete show notes.

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16:21

BONUS: Tom Cole on Federal Eagle’s New Vehicle for...

Funeral Service Insider: The Podcast ·

2025/09/17

A new innovation from Federal Eagle aims to help funeral homes grow revenue and better serve grieving families in the evolving cremation market. Click here for complete show notes.

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32:41

Starmark Taps Jewart to Lead Bold Nationwide Push

Funeral Service Insider: The Podcast ·

2025/09/15

Starmark plans a major national expansion under new CCO Michael Jewart, boosting service centers and hands-on support to transform funeral industry operations. Click here for complete show notes.

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16:29

Ambulances, Allegations, and Apologies

Funeral Service Insider: The Podcast ·

2025/09/12

A week of shake-ups: canceled deals, new programs, shuttered services, legal battles, and scandal shaking the funeral service world. Click here for show notes.

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14:28

Aftercare that Balances Compassion and ROI with Matt...

Funeral Service Insider: The Podcast ·

2025/09/10

Matt Van Drimmelen will present “Getting ROI Out of Aftercare at Your Funeral Home: Turning Compassion into Long-Term Value” at the Kates-Boylston Advances in Funeral Innovations Conference Nov. 12 in Detroit. Visit www.events.kates-boylston.com for more details. Click here for complete show notes.

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21:40

A Death Doula Win and More Regulation Woes

Funeral Service Insider: The Podcast ·

2025/09/04

Click here for complete show notes.

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11:42

Bonus: Scott Jensen on AI, SEO, and Funeral Home...

Funeral Service Insider: The Podcast ·

2025/09/03

Scott Jensen breaks down how funeral homes can harness AI and SEO shifts to boost visibility, streamline marketing, and better serve families. Click here for complete show notes.

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34:21

Professional Development: Alanna Navin on Lessons...

Funeral Service Insider: The Podcast ·

2025/09/01

Alanna Navin details her experience at ICCFA University, from cemetery management courses to lessons she applies in her role at Restland Funeral Home. Click here for complete show notes.

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16:16

Cremation Scandals, Licensing Failures, and Insurance...

Funeral Service Insider: The Podcast ·

2025/08/29

Click here for complete show notes.

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22:25

Obituary Tech, Cemetery Laws, a Vermont Lawsuit, and...

Funeral Service Insider: The Podcast ·

2025/08/22

In this week’s episode, we have Tukios’ acquisition of Batesville’s website business, Tribute Tech’s partnership with Chptr, a new mobile and desktop software platform from Inman, Matthews International announces a succession, and Illinois’ passes a cemetery bill. Meanwhile, controversy continues in Texas, a strange, unfortunate lawsuit is filed in Vermont, and Tony Russo unboxes a care package from Life Forest.

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15:01

BONUS: Homesteaders’ Cole Waybright on Integrated...

Funeral Service Insider: The Podcast ·

2025/08/20

Vice President of Sales Optimization Homesteaders Life Company, Cole Waybright discusses the importance of a strategic approach to tech adoption. Discover his insights on avoiding common pitfalls, improving productivity by up to 25%, and reducing errors by 50% with an integrated system. Learn how to ask the right questions before your next technology purchase to ensure a seamless and efficient workflow. Click here for more information and to register.

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37:48

Remote, Resilient, and Ready: Traveling Funeral...

Funeral Service Insider: The Podcast ·

2025/08/18

Michaelene Dowers is a licensed funeral director working remotely across more than a dozen states. She earned her license in California in 2014 but left shortly after due to low wages and a high cost of living. After moving across the Midwest and working in multiple states, she began contracting with online cremation providers and built a career around flexible, remote work. Click here for complete show notes.

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20:04

Hospitality, High Stakes, and Hard Lessons

Funeral Service Insider: The Podcast ·

2025/08/15

This week’s episode covers Carriage’s evolving strategy under CEO Carlos Quesada, the sale of Shepherd Memorial Park is on hold, and a funeral home loses its license over storage concerns. Plus, the Texas Funeral Service Commission sues and unsues its lawyers, Tribute Technologies reports strong financial performance and more. Click here for complete show notes.

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15:07

BONUS: Cocreating with AI to Build Authentic Online...

Funeral Service Insider: The Podcast ·

2025/08/13

Arron Butler of Domani Preneed discusses how funeral professionals can use authentic online engagement and AI-powered strategies to build trust, grow personal brands, and connect with modern families. Click here for complete show notes. Aaron will be a speaker at the Kates-Boylston 2025 Marketing Summit. Click here to register.

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19:15

SCI, Matthews, and Carriage Earnings, Texas Trouble,...

Funeral Service Insider: The Podcast ·

2025/08/08

In this episode, we look at SCI's new building strategy, Matthews International's memorialization beat, and Carriage's big acquisition plans. Also covered are the "secret" sale of Foundation Partners, a Reddit post about transgender funeral directors, and a political attack ad against a Texas Funeral Commission member. Click here for show notes.

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28:19

Caskets, Celebrities, and Changing the Conversation...

Funeral Service Insider: The Podcast ·

2025/08/04

In this episode, Scott Ginsberg and Josh Siegel share the origin story of Titan’s direct-to-consumer model, and how a few listings on Amazon evolved into a national brand. From partnering with celebrities for the “Grave Conversations” web series to launching a casket mascot Ginsberg and Siegel explain how creativity and empathy go hand in hand when modernizing a historically change-resistant industry.

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19:59

SCI Earnings, SAFPA Milestone, Texas Turmoil, and More

Funeral Service Insider: The Podcast ·

2025/08/01

SCI earnings, SAFPA’s first female president, a Texas scandal deepens, cemetery controversy, and more in this week’s funeral industry news roundup. Click here for complete show notes.

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13:47

Zoning, Scrutiny, and Debt: A Week in Funeral Service...

Funeral Service Insider: The Podcast ·

2025/07/25

This week’s episode features a story about how a Montclair, NJ, a funeral home narrowly avoided being rezoned for future affordable housing, sparking community outcry and raising concerns about how cities value longstanding funeral businesses. In Texas, ongoing turmoil at the Funeral Service Commission including the dismissal of its executive director and a troubling case involving unclaimed remains highlights systemic regulatory failures. Commentary from a local mortuary school leader (minute 38 on

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19:13

BONUS: National Museum of Funeral History President...

Funeral Service Insider: The Podcast ·

2025/07/23

Genevieve Keeney-Vazquez, President of the National Museum of Funeral History, shares her path from Army medic to museum leader. Through immersive exhibits and rare artifacts like the Shroud of Turin replica, she’s transforming public understanding of death and the funeral profession. Click here for complete show notes.

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202 results

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