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PODCAST

UXDA | Financial UX Design Podcast

UXDA | Financial UX Design

The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.UXDA designs

business design

All Episodes

11:13

#46 Connect Design with Digital Strategy

UXDA | Financial UX Design Podcast ·

2025/01/15

This episode explores the critical gap between customer expectations and the current state of digital banking. How can banks craft experiences that truly connect with users? The key lies in aligning design with a robust business strategy.Discover how the UXDA Digital Strategy Pyramid framework revolutionizes digital product design in the financial sector. This structured approach ensures that every design decision is intentional, market-aware, and aligned with the brand’s identity, services, ...

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18:54

#45 Banking Reimagined: AI-Driven Spatial Banking

UXDA | Financial UX Design Podcast ·

2025/01/10

This UXDA Financial UX Podcast episode delves into the groundbreaking case study on AI-powered spatial banking designed for the Apple Vision Pro headset.The Apple Vision Pro has the potential to redefine digital experiences as profoundly as the Mac and iPhone once did, introducing a spatial dimension to how people manage their finances. By integrating AI at its core, this innovation ushers in a new era of humanized financial services—featuring hyper-personalization, proactive guidance, and re...

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13:39

#44 On-Device AI vs. Cloud AI for Banking

UXDA | Financial UX Design Podcast ·

2025/01/08

AI is reshaping the financial landscape, but the critical question remains—should AI live on your device or in the cloud?In this episode of the UXDA Financial UX Podcast, we delve into the evolving role of on-device AI, inspired by innovations like Apple Intelligence and its game-changing potential for personalized banking. We contrast this with cloud-based AI's expansive data aggregation power, exploring their respective strengths and challenges.Through several examples, we showcase how on-d...

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8:27

#43 The Illusion of Digital Transformation in Banking

UXDA | Financial UX Design Podcast ·

2025/01/03

This episode reveals why so many digital transformation efforts fail and what it truly takes to succeed in a constantly evolving industry.Discover why transformation isn't a one-time fix but a continuous innovation and adaptation journey. User-centered design (UCD) is critical in overcoming obstacles like strategic misalignment, cultural resistance, and skill gaps to achieve sustainable growth and competitive advantage. We'll also dive into 10 key areas shaping the future of banking, from cus...

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10:55

#42 Open Banking Is the Future of Fintech

UXDA | Financial UX Design Podcast ·

2024/12/20

This episode explores open banking, a fintech revolution giving individuals greater control over their finances. By leveraging APIs, open banking enables secure data sharing between banks and authorized apps, unlocking features like aggregated account views and personalized financial advice.While there are plenty of conveniences and potential benefits, the episode also discusses the challenges of standardization and the need for transparency and trust to drive widespread adoption. A key insig...

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8:30

#41 The Future of AI in Banking

UXDA | Financial UX Design Podcast ·

2024/12/18

Artificial intelligence (AI) rapidly reshapes the banking landscape, revolutionizing how consumers interact with financial services. In this episode, we explore AI’s role in delivering personalized financial advice, streamlining routine banking tasks for greater efficiency, and introducing conversational banking through intuitive voice and text interactions. Gain valuable insights into the promises and challenges of AI, including data privacy, ethical development, and the need for transp...

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18:46

#40 7 Digital Banking Trends for 2025

UXDA | Financial UX Design Podcast ·

2024/12/16

In this episode, UXDA, the global leader in financial UX design, explores seven trends shaping the future of digital banking for 2025: Customizable Banking, Connected Banking, Live Banking, Contextual Banking, Green Banking, Social Banking, and Lifetime Banking. These trends focus on redefining the customer experience through personalization, ethical design, and human-centric innovation.Discover how banks can move beyond transactions to build meaningful, long-term customer relationships by le...

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6:02

#39 CBDC Could Disintermediate Banks

UXDA | Financial UX Design Podcast ·

2024/12/13

Is Central Bank Digital Currency (CBDC) the future of money? This episode discusses the transformative potential of CBDC - digital money issued by a central bank. From reduced fees and enhanced transparency to concerns about government control and privacy risks, we explore the promise and the challenges of this groundbreaking financial innovation.We also discuss how CBDC could reshape the financial industry, their implications for banks, and why robust cybersecurity measures are essential to ...

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8:42

#38 Brain's Seeking System in Banking

UXDA | Financial UX Design Podcast ·

2024/12/11

This episode dives into the fascinating concept of the "seeking system"—a fundamental human instinct that influences how we navigate and interact with the world around us. From supermarkets placing milk at the back to fintech apps guiding users effortlessly, understanding this drive can unlock smarter design strategies.Banking and fintech digital products can leverage this system to create intuitive, purpose-driven experiences that guide users seamlessly toward their goals. By aligning with u...

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10:37

#37 Bank Culture Shift via Design Approach

UXDA | Financial UX Design Podcast ·

2024/12/09

Have you ever wondered how a bank's internal culture impacts how you experience its services? This episode introduces the groundbreaking "UX Matrix" framework that categorizes banks into four distinct archetypes: Manufacturer, Seller, Innovator, and Disruptor.Discover why Disruptors—banks that prioritize both customer-centric design and genuine value—consistently deliver the best experiences. Gain insights into how these archetypes affect your everyday banking and how you, as a consumer, can ...

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8:02

#36 The Importance of a Product Launch Strategy in...

UXDA | Financial UX Design Podcast ·

2024/12/06

Launching a digital product in the financial sector is a high-stakes challenge where the cost of failure can be immense. This episode dives into the critical elements of a successful launch strategy and the risks of falling short—such as losing customer trust or facing significant financial losses. The 2018 TSB Bank app failure is a powerful example, costing the bank £176 million due to poor planning and testing.Learn what it takes to get it right: phased rollouts, thorough testing across pla...

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9:25

#35 The UX Formula for the Financial Industry

UXDA | Financial UX Design Podcast ·

2024/12/04

The episode explores UXDA's formula for boosting customer engagement in the banking industry. Learn how UX design enhances product quality, design thinking reshapes business models, and added value boosts market impact—all driven by an experience-centric approach. With examples from brands like Apple and Samsung, discover how focusing on emotional connections and customer journeys can elevate brand success and profitability, as demonstrated by UXDA's impressive Net Promoter Score.Find out:How...

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10:16

#34 The Power of UX Audit in Banking

UXDA | Financial UX Design Podcast ·

2024/12/02

This episode explores the transformative power of UX audits in digital banking. Like a “health check” for digital platforms, UX audits identify pain points and user frustrations, enabling banks to deliver smoother, more satisfying experiences.UX audits bridge the gap between banks' perceptions of their digital offerings and users' realities. Through real-world examples, the episode highlights the tangible ROI of audit-driven changes, such as higher app ratings and reduced customer support cos...

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12:42

#33 The Hidden Cost of Tech-Driven Banking Innovations

UXDA | Financial UX Design Podcast ·

2024/11/29

While seemingly efficient, the tech-driven approach in banking, prioritizing new technology over user experience, leads to complicated and frustrating apps. The episode highlights Apple as a prime example of user-centric design, highlighting its success due to prioritizing user needs and creating intuitive products. The episode outlines several strategies for improving customer satisfaction, loyalty, and overall business success, including simplicity, personalization, and effective feedb...

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12:53

#32 The Apple Way for Banking

UXDA | Financial UX Design Podcast ·

2024/11/27

This episode discusses UXDA’s article on why banks should adopt Apple's user-centric design principles to enhance customer retention and loyalty. Instead of overwhelming users with features, the focus shifts to simplicity, security, and emotional engagement—hallmarks of Apple’s success.The discussion reveals UXDA’s multi-level approach to embedding user-centricity across financial institutions, from strategic planning to app evaluation. Additionally, it dives into the critical role of underst...

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11:38

#31 NASA Lesson for Banking

UXDA | Financial UX Design Podcast ·

2024/11/25

This episode explores the rapid evolution of the banking industry, drawing a compelling analogy to NASA’s switch from Boeing to SpaceX for astronaut transport. The analogy highlights how traditional banks, much like Boeing, risk being overtaken by innovative, digitally focused fintech companies akin to SpaceX. Neobanks—operating entirely online—are unburdened by legacy systems, allowing them to offer more agile and customer-centric services.We delve into how these neobanks reshape financial s...

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9:22

#30 Don't Scare Users Away With Your Banking App

UXDA | Financial UX Design Podcast ·

2024/11/22

This episode explores the critical role of user experience (UX) in banking apps, showing how UX has evolved from a "nice-to-have" to a game-changing competitive edge. Banks that fail to prioritize UX risk being left behind.The conversation explores the real cost of poor UX, from customer churn to damaged reputations, and highlights five tips to test if the banking app may need a UX revamp, such as negative customer feedback. It also introduces actionable solutions, including the Jobs-to-Be-Do...

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13:35

#29 Banks’ Design Maturity Affects Innovation

UXDA | Financial UX Design Podcast ·

2024/11/20

This article from UXDA examines the crucial role of design maturity in the financial sector, emphasizing that companies that prioritize user experience and integrate design into their strategic processes achieve greater success and innovation. Research from InVision and McKinsey highlights a strong correlation between design maturity and key business outcomes, including revenue growth, market share, and customer satisfaction. The episode also discusses the risks of low design maturity, such a...

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8:31

#28 Banking Customers Are Not Stupid

UXDA | Financial UX Design Podcast ·

2024/11/15

This episode reviews common pitfalls in banking app design, arguing that poor user experiences often result from design flaws, not a lack of user intelligence. The article by UXDA emphasizes user-centered design and explores techniques like user research, interface simplification, usability testing, accessible and personalized features, and effective onboarding. By adopting a user-first approach, banks can create intuitive, satisfying experiences that enhance customer loyalty, improve brand r...

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12:41

#27 10 Steps to Digital Excellence in Banking

UXDA | Financial UX Design Podcast ·

2024/11/13

This podcast episode discusses the rapid shift towards digital banking, highlighting its convenience and personalization while acknowledging the need for banks to adapt to the changing landscape. The episode explores the challenges banks face, such as outdated systems and a lack of data-driven decision-making. It then introduces a 10-step framework for digital transformation, emphasizing user research, design systems, and a customer-centric approach to innovation, offering banks a strategic p...

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87 results

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