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PODCAST

Insurance Untangled

Naren Arulrajah

Are you tired of feeling chained to insurance companies and their restrictive policies? As a dentist, you have the skills and expertise to provide top-notch patient care, but insurance dependence may be holding you back. By reducing your reliance on insurance, you can take control of your practice, increase profitability, and provide the highest quality care without limitations. Join us weekly as we dive into a topic related to insurance negotiations and working with insurance providers. Our expert

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All Episodes

21:59

4 Dental Marketing Mistakes and How to Avoid Them

Insurance Untangled ·

2025/05/13

Are you making one of these 4 costly dental marketing mistakes?In this episode, we break down the most common missteps that hold practices back from consistent growth and what you can do to turn things around. From overspending on ads to ignoring local SEO and underestimating the power of Google reviews, we unpack why your current marketing strategy may not be delivering results. Tune in to learn how to shift your approach, attract better patients, and build a more profitable, insurance-independent

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40:04

Running A Successful Practice, No Matter If It's A...

Insurance Untangled ·

2025/05/06

In this episode of Insurance Untangled, host Ben Tuinei sits down with Dr. Jeff Grove, a former DSO owner and now a leadership coach for dentists. Dr. Grove shares his journey from scaling multiple locations to helping dentists refocus, rebuild culture, and lead with clarity. If you’ve ever felt stuck between clinical work and leadership or unsure what direction your practice should take, this episode will give you the tools to build a practice with intention.

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28:37

Why Helping Others Helps Yourself Grow: Lessons from...

Insurance Untangled ·

2025/04/29

In this episode, Ben interviews Naren about his journey from getting fired four times to building a 300-person dental marketing company. Naren opens up about the struggles, hard lessons, and key mindset shifts that helped him succeed. You’ll hear how focusing on helping others, creating long-term vision, and building real team culture can transform your practice and life. If you’re a dentist trying to break free from insurance reliance and grow your practice, book a FREE marketing strategy meeting

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47:56

Profound Mini-Lessons for Dentists - A book you want...

Insurance Untangled ·

2025/04/22

In this episode, Ben Tuinei interviews Glen Jensen, a dental business advisor and author of Profound Mini-Lessons for Dentists. They discuss key lessons from Glen’s decades of experience helping dental practices improve operations and increase profitability. Topics include common mistakes new practice owners make, how to prevent embezzlement, building strong team culture, and the importance of understanding the business side of dentistry. Glen also shares insights on leadership, systems, and

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17:41

Building a Practice That Can Withstand Any Challenge

Insurance Untangled ·

2025/04/15

In this episode of the Insurance Untangled podcast, hosts Ben Tuinei and Naren Arulrajah talk about building a dental practice that can handle any challenge. They discuss the difference between proactive and reactive practices. Ones that plan ahead versus ones always fixing problems. Naren shares three keys to success: strong leadership, solid systems, and building patient relationships. He also ties in marketing strategies, like Google reviews and videos, to attract new patients. They end with

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16:05

How to Stop Insurance Plans from Paying You with...

Insurance Untangled ·

2025/04/08

Tired of insurance companies paying you with virtual credit cards instead of direct deposits or checks? In this episode, Ben and Tessina explain why insurers do this, how it impacts your payments, and, most importantly, how to stop it. They walk through the steps to opt out, what to say when calling the insurance company, and how to avoid hidden fees. If you're dealing with this issue, this episode is a must-listen! Take control of your reimbursements today.

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32:03

How to Build & Own a Sustainable, Thriving Dental...

Insurance Untangled ·

2025/04/01

In this episode of Insurance Untangled, Ben Tuinei and Naren Arulrajah talk about what makes a dental practice truly sustainable and profitable. They discuss: What is a sustainable practice? A practice that grows financially while reducing stress. The dangers of PPO dependence and how to transition towards financial independence. Marketing strategies to attract high-quality patients beyond insurance plans. The habits of successful dentists and how to build a thriving practice step by step.

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31:16

The Top 4 Mistakes Dentists Make When Going From One...

Insurance Untangled ·

2025/03/25

In this episode of Insurance Untangled, Ben Tuinei and Perrin DesPortes dive into the biggest mistakes dentists make when expanding from one location to multiple. They talk about common money problems, miscalculating cash flow, struggling to keep good associates, and why some expansions don’t work out. Perrin shares real-life advice on planning ahead, making smart financial decisions, and setting up your practice for long-term success.

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26:17

How Can My PPO Practice Break Free from PPO Dependence?

Insurance Untangled ·

2025/03/18

In this episode of Insurance Untangled, Ben Tuinei and Naren Arulrajah break down the financial trap of PPO dependence and how dental practices can reclaim lost revenue. They discuss the staggering impact of PPO write-offs, equating them to hidden marketing fees that practices unknowingly pay to insurance companies. Naren shares a step-by-step approach to calculating PPO write-offs, identifying which plans to drop first, and leveraging digital marketing—particularly SEO—to attract high-value

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20:06

Why Isn’t My Marketing Working?

Insurance Untangled ·

2025/03/11

Many dental practices feel stuck when marketing just isn’t working. In this episode, Ben Tuinei and Naren Arulrajah break down the real reasons behind ineffective marketing and how to fix it. They discuss the importance of patient retention, online presence, branding, and tracking marketing results the right way. Learn why free promotions can backfire, how to attract the right patients, and the role of Google reviews in building credibility. Book a FREE Marketing Strategy Meeting and find out how

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46:55

Industry Outlook for The Next Decade

Insurance Untangled ·

2025/03/04

In this episode, Ben Tuinei and Perrin DesPortes, founder of Next Level Executive, talk about the future of dental practice ownership. They dig into the rise of group practices, private equity’s influence, and what it really means for dentists. Perrin breaks down whether it’s smarter to grow a practice for a big payout or build something sustainable for the long haul. He also shares key business fundamentals and advice for dentists looking to expand. If you own a practice or plan to, this episode is

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19:03

Understanding Medicare in the Dental World

Insurance Untangled ·

2025/02/25

In this episode, Ben Tuinei and Tessina Bullock explore the complexities of Medicare in dentistry. They discuss how dental practices unknowingly become credentialed with Medicare through PPO contracts and the importance of reviewing fee schedules. Tessina highlights changes in Medicare benefits for 2025, the challenges of treating Medicare patients on fixed incomes, and the lack of government support for provider disputes. They also cover out-of-network considerations and strategies for helping

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25:18

How to Make Marketing Work For You Without Becoming...

Insurance Untangled ·

2025/02/18

In this episode, Ben Tuinei and Naren Arulrajah dive into a question many dentists face: Should you spend hours making viral content, or is there a smarter way to market your practice? Naren explains why only 1% of dentists succeed as influencers, and how the other 99% can still win at marketing without all the TikTok dances. He shares simple but powerful strategies like using Google reviews, SEO, and Google My Business to attract high-quality patients—no influencer needed! Want to learn how to

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20:04

Why More New Patients Won’t Solve All Your Problems

Insurance Untangled ·

2025/02/11

In this episode, Ben Tuinei and Naren Arulrajah explore why getting more new patients isn’t the only solution to marketing challenges. They discuss key red flags that indicate deeper practice issues—high no-show rates, poor phone conversion, and patient retention struggles. Naren highlights how front desk training, phone call tracking, and patient experience improvements can significantly impact success. They also emphasize the importance of Google reviews and a strong online presence. Book your

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21:46

What to do when insurance denies claims, repeatedly

Insurance Untangled ·

2025/02/04

In this episode, Ben Tuinei and Tessina Bullock tackle the challenges dental practices face with insurance denials, focusing on retreat root canal procedures. Tessina shares actionable strategies, including the importance of understanding exclusions and limitations in insurance contracts, leveraging the insurance commissioner for persistent denials, and the pros and cons of pre-authorizations. They discuss the long-term benefits of reducing abuse from insurance carriers and improving practice

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39:23

Tax, fees, and insurance, a CPA's perspective on...

Insurance Untangled ·

2025/01/28

In this episode, Ben Tuinei and James Zenk explore the critical role dental-specific CPAs play in helping practices thrive financially. James shares his journey from working with general CPA firms to founding a firm dedicated to serving dentists, highlighting how specialized expertise enhances tax planning, fee optimization, and financial strategy. They discuss proactive tax mitigation techniques, the importance of competitive pricing in a post-COVID landscape, and how small adjustments can lead to

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21:45

How to Audit Your Marketing When It’s Not Bringing in...

Insurance Untangled ·

2025/01/21

In this episode, Ben and Naren explore how dental practices can audit their marketing strategies to attract more new patients and reduce insurance dependence. They discuss three marketing mindsets which are strategic, tactical, and "wannabe". They explain why strategic approaches, like SEO and Google reviews, are key to long-term success. The hosts stress that metrics such as 20+ new patient calls monthly, ranking for 100+ keywords, and gaining at least 10 Google reviews monthly are essential

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22:29

What Is and Isn't a Marketing Strategy?

Insurance Untangled ·

2025/01/14

In this episode, hosts Ben Tuinei and Naren Arulrajah explore the importance of long-term marketing strategies over short-term tactics like ads and promotions. Naren shares insights on building visibility, trust, and lasting patient relationships by focusing on fundamentals such as SEO, reviews, and personalized digital marketing strategies. Discover how a strategic approach can help dental practices reduce insurance dependency and thrive in a competitive market. Schedule a free Marketing Strategy

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19:47

5 Metrics You want To Master in 2025

Insurance Untangled ·

2025/01/07

In this episode, Ben Tuinei and Naren Arulrajah explore the top five metrics every dental practice should focus on in 2025 to achieve growth and efficiency. They discuss actionable strategies to secure 10 Google reviews monthly, maintain hygiene occupancy at 92% or higher, and rank 100 keywords on Google’s first page. Additionally, they delve into tracking doctor production for predictable revenue and improving call conversion rates to reduce missed opportunities. Book a FREE Marketing Strategy

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13:59

How the recent United Healthcare news may change the...

Insurance Untangled ·

2024/12/31

In this episode, Ben Tuinei discusses the recent controversy surrounding UnitedHealthcare, highlighting major challenges with claim denials and the growing frustration among healthcare professionals and patients. With UnitedHealthcare losing $60 billion and increased scrutiny from employers, the insurance industry's practices are under the spotlight. Ben predicts reforms, including stricter regulations and loss ratio laws, which could improve claim processing. He emphasizes the opportunity for

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