x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Hotel Tech Insider

HotelTechReport

The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com

technology management

All Episodes

30:10

Bill LeGrand on Building the $1B Vai Resort's Tech...

Hotel Tech Insider ·

2024/09/17

How do you build a cutting-edge tech stack for a luxury resort from the ground up? In this episode, Bill LeGrand, Executive Director of Commercial Applications at Vai Resort, shares his insights on creating a guest-centric technology ecosystem that enhances the overall experience.Key Takeaways:Discover the importance of selecting the right vendors and technologies to create a seamless integration across various systems, including PMS, CRM, and booking engines.Learn about the unique

en

32:28

Pandox's Director of Distribution Breaks Down How to...

Hotel Tech Insider ·

2024/09/09

Are direct bookings always the best choice for hotels? In this episode, Jens Egemalm, Director of Distribution at Pandox, reveals the surprising truth about distribution costs and channel management.Key Takeaways:Discover why understanding the true cost of distribution is crucial for maximizing net revenue across various booking channels.Learn how to effectively analyze and compare the performance of direct bookings versus third-party channels to make informed decisions.Explore the

en

34:49

The Neighborhood Hotel's Director of Ops on the...

Hotel Tech Insider ·

2024/09/03

In this episode of Hotel Tech Insider, we sit down with Matt Shanley, the Director of Revenue and Operations at The Neighborhood Hotel. Matt shares his unique journey from software consulting to revolutionizing the hospitality industry by merging the best aspects of hotels and Airbnbs. Discover how The Neighborhood Hotel leverages cutting-edge technology to enhance guest experiences, streamline operations, and maximize revenue.What You'll Learn:The concept behind The Neighborhood Hotel and

en

26:26

CIC Hospitality's CEO on Eliminating Manual Tasks in...

Hotel Tech Insider ·

2024/08/26

CIC Hospitality leverages cutting-edge technology to enhance guest experiences and streamline operations across its 30 hotels in Scandinavia.Key Points:Hologram Receptionists: CIC uses hologram technology to project live receptionists from a central studio in Oslo, serving multiple hotels simultaneously. This innovation reduces wait times and enhances guest interactionAI and Automation:Revenue Management: Atomize and PMI systems predict staffing needs based on occupancy forecasts,

en

21:59

McDreams Hotels' Managing Director on Immediate...

Hotel Tech Insider ·

2024/08/19

In this episode, we interview Dominik Klein, Managing Director of McDreams Hotels, a budget hotel brand in Germany. Klein discusses how technology has transformed their guest experience, including implementing an open API-based PMS system, cashless payments, and digital guest journeys. He highlights the use of AI, specifically an AI assistant named Lisa, to handle guest inquiries efficiently. Klein emphasizes the importance of technology in reducing costs, improving quality, and enhancing

en

40:00

Staypineapple's President on Creating Brand...

Hotel Tech Insider ·

2024/08/12

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Dina Belon, the president of Staypineapple, a boutique hotel chain with a unique approach to hospitality. Dina shared her journey in the industry, starting from design and architecture to her current role as president of Staypineapple.Dina highlighted the importance of technology in enhancing guest experiences and operational efficiency. She discussed the extensive process of transitioning from a legacy system to a

en

31:56

Method CMO on Omnichannel Marketing Attribution in...

Hotel Tech Insider ·

2024/08/05

In this episode of Hotel Tech Insider, we had the pleasure of hosting Bridget Tran, the CMO of Method, a vertically integrated real estate management, development, and design company rooted in hospitality. Bridget shared her extensive experience in the hotel industry, having held key roles at major hotel groups like IHG, Taj Hotels, Dream Hotel Group, Nobu, and Club Porters Hotels.Bridget discussed the importance of consolidated data across departments, emphasizing the need for

en

34:43

Hansji's VP of Operations & Tech on Chain vs....

Hotel Tech Insider ·

2024/07/29

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Fred Brown, the Vice President of Operations at the Hansji Corporation. Fred shared his incredible journey in the hospitality industry, starting from a weekend night auditor to becoming the VP of Operations and Technology at his company. His growth mindset and learn-as-you-go attitude have been instrumental in his success.Fred discussed the importance of troubleshooting tech issues and boosting direct share with

en

24:41

Outsite's CTO on Building the Future of Remote Work...

Hotel Tech Insider ·

2024/07/22

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Stijn Beauprez, the CTO at Outsite. Stijn shared his journey from a software developer to the CTO of Outsite, highlighting the evolution of the company over the past eight years. Outsite started with one villa in Santa Cruz and has now expanded to multiple properties across different regions, focusing on creating spaces for remote workers to build a community.Stijn discussed the importance of technology in enhancing

en

35:40

Koncept Hotels' Founder on The Role of Digital in...

Hotel Tech Insider ·

2024/07/15

In this episode of Hotel Tech Insider, we had the pleasure of hosting Martin Stockburger, the founder and managing director of Koncept Hotels, a unique limited service brand based in Germany. Martin shared insights into the innovative approach Koncept Hotels takes towards hospitality, focusing on digitalization and sustainability.Martin emphasized the importance of the company's name reflecting its core values and differentiation in the market. Koncept Hotels aims to deliver a digital and

en

25:33

b'mine hotels CEO on Optimizing Hotel HR with Technology

Hotel Tech Insider ·

2024/07/08

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Matthias Beinlich, the CEO of b'mine hotels, a German-based hotel group. Matthias shared insights into the innovative use of technology within his hotel group, focusing on AI applications, business intelligence, and operational efficiency.Matthias discussed the unique feature of car lift integration in two of their hotels, providing a seamless experience for guests arriving by car. The hotels cater primarily to

en

23:45

Strawberry's Head of Hotel Systems on Switching and...

Hotel Tech Insider ·

2024/07/02

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Sven Ephithite, the head of hotel systems at Strawberry, one of the largest hotel companies in Scandinavia. With over 240 hotels and nearly 17,000 employees, Sven shared his expertise on hotel technology and the ongoing systems migrations within his organization.Sven discussed the challenges of integrating various systems within the hotel industry, emphasizing the importance of seamless integration to meet the

en

31:47

Raus Co-Founder on the Future of Tech Enabled Glamping

Hotel Tech Insider ·

2024/06/25

In this episode of Hotel Tech Insider, I had the pleasure of speaking with Julian Trautwein, the co-founder of Berlin-based Raus, a platform offering cabins for nature-based stays. Julian shared his journey from working at Airbnb to founding Raus in 2020, amidst the challenges of the pandemic.Julian's vision for Raus was to provide guests with a seamless and beautiful access to remote locations and nature without sacrificing comforts and amenities. Despite initial skepticism from industry

en

32:52

Accor CTO's Hotel Tech Masterclass: Cyber Security,...

Hotel Tech Insider ·

2024/06/18

In this episode of Hotel Tech Insider, we dive deep into the future of hotels and the technology driving them forward. Our guest, Floor Bleeker, the CTO of Accor, one of the largest hotel companies globally, shares insights into how technology is revolutionizing every aspect of Accor, from cybersecurity to sustainability and guest technology. Accor, with over 5,600 properties and 300,000 employees worldwide, is at the forefront of digital transformation in the hospitality industry. Floor discusses

en

33:16

Place Value Hotels' Founder on Building a Data Driven...

Hotel Tech Insider ·

2024/06/11

Martin Kemmer, the Managing Director of PlaceValue Hotels, showcases a unique approach to leveraging technology in the hospitality industry in a recent conversation on Hotel Tech Insider. With a background in IT and a passion for data-driven decision-making, Martin's journey from the IT sector to the hotel industry is both intriguing and insightful. His emphasis on utilizing smart data rather than just big data sets him apart in the industry. Through his innovative use of technology, such as smart

en

45:50

Radisson's Director of Operations on The Science of...

Hotel Tech Insider ·

2024/06/03

We discuss the future of hotels and technology with Patrick Apostolo, the Director of Corporate Operations and Business Transformation for EMEA at Radisson Hotels. Patrick shares his journey in the hospitality industry, highlighting the importance of digital transformation in driving profitability. We explore the process of evaluating and implementing new vendors, emphasizing the need for continuous improvement and collaboration. Our conversation touches on the tech stack at Radisson, focusing on

en

32:17

Margaritaville's Chief Data Officer on the Tech...

Hotel Tech Insider ·

2024/05/28

In this episode of Hotel Tech Insider, we dive into the world of hospitality technology with Claudia Infante, the Chief Data Officer at Margaritaville. Claudia shares her 27-year journey in the industry, starting from a technology company to her current role at Margaritaville.We explore Margaritaville's tech stack, which includes a mix of startups and legacy solutions, showcasing their innovative approach to technology. Claudia sheds light on their unique loyalty program, focusing on surprise and

en

25:41

Brittain Resorts CMO on Omnichannel Guest Acquisition

Hotel Tech Insider ·

2024/05/21

In this episode of Hotel Tech Insider, we had the pleasure of interviewing Patrick Norton, the CMO at Britain Hotels and Resorts. Patrick shared his extensive experience in overhauling the tech stack at Britain, including transitioning to a new PMS at 20 resorts. He emphasized the importance of automation with human oversight in their approach to growth. Patrick highlighted the significance of data-driven marketing and personalization to enhance the guest experience and boost revenue.Patrick

en

40:02

The Zetter Group's Managing Director on Getting Big...

Hotel Tech Insider ·

2024/05/13

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Liutauras Vaitkevicius, the Managing Director of The Zetter Group, a collection of three boutique hotels in London. Liutauras shared his extensive experience in the hotel industry, highlighting his background in operations, revenue management, and his passion for technology. The conversation delved into the evolution of Property Management Systems (PMS) in the hospitality industry, with Liutauras emphasizing the shrinking

en

28:04

Scandic Hotels' Chief Commercial Officer on The Art...

Hotel Tech Insider ·

2024/05/07

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Therese Cedercreutz, the Chief Commercial Officer at Scandic Hotels. Tess oversees revenue, marketing, distribution, guest experience, CRM, loyalty programs, design, and more for Scandic, which operates 270 hotels throughout Europe and employs about 18,000 team members. Therese shared insights into Scandic's massive project of implementing a new cloud-based PMS at each of their hotels. She highlighted the importance of

en

75 results

Similar Podcasts

Lead With AI

Tamara Nall

Linux in the Ham Shack

Black Sparrow Media

Data Engineering Podcast

Tobias Macey

Eye On A.I.

Craig S. Smith

Reflections

Livewire Labs