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PODCAST

The Quality Hub

Core Business Solutions

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

business management

All Episodes

17:38

Episode 3 - S3 - QMS - Engaging Your Workforce

The Quality Hub ·

2025/01/15

In this episode of the Quality Hub, Xavier Francis, and Norm Verbeck discuss the critical importance of workforce engagement in driving business success and improving your QMS. They discuss the benefits of engaged employees such as lower burnout, staying longer, overall performance, and more. They also discuss key strategies to gain better workforce engagement, including robust onboarding, ongoing training, effective leadership, and more. Aligning individual and departmental roles with

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13:02

Episode 2 - S3 -The AS Standard

The Quality Hub ·

2025/01/08

In this episode of "The Quality Hub," host Xavier Francis discusses AS9100 and AS9120 with Suzanne Weber-Smatko and Bruce Newman from Core Business Solutions. Described as “ISO 9001 on steroids,” AS standards add stricter requirements for documentation, traceability, product safety, and more. They emphasize operational risks and allow employee error to be the root cause of corrective actions. Certification offers significant ROI by unlocking contracts, reducing waste, and demonstrating a commitment

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18:56

Episode 1 - S3 - Annual Planning in the New Year

The Quality Hub ·

2025/01/01

In this episode of the Quality Hub, Xavier Francis and Scott Dawson discuss strategies for effective annual business planning, emphasizing the importance of setting clear priorities, staying adaptive to market trends, and leveraging technology, to enhance productivity and customer service. They highlight the growing need for personalization and responsiveness in customer interactions, and then the conversation also delves into employee engagement, advocating for treating employees like customers by

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14:31

Episode 32 - S2 - Best of Management Review

The Quality Hub ·

2024/12/25

In this episode of "Quality Hub, we focus on the significance of management review within an ISO-compliant management system. Hosted by Xavier Francis, the episode features insights from Joe Hill, Brian Smith, and Suzanne Strasser. Joe emphasizes management review as a strategic process to evaluate organizational alignment, resource needs, and improvement opportunities. Brian underscores the importance of structured reviews for addressing non-urgent, high-level organizational decisions, while

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18:51

Episode 31 - S2 - ISO Year End Review

The Quality Hub ·

2024/12/18

In this episode of the Quality Hub podcast, Xavier Francis and Suzanne Strasser discuss year-end strategies for optimizing ISO Quality Management Systems (QMS). They emphasize evaluating resources, leveraging technology, and analyzing trends to address gaps and improve efficiency. Key points include engaging stakeholders, adapting to external changes, and more. The episode highlights the importance of employee empowerment, process optimization, and embracing tools like AI and data analytics to

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12:31

Episode 30 - S2 - ISO 9001 Context of the...

The Quality Hub ·

2024/12/11

This episode of the Quality Hub is Part 2 of Context of the Organization with host Xavier Francis and Suzanne Weber-Smatko. They highlight strategies to align quality objectives with broader business goals through regular strategic reviews and more. By identifying internal and external risks and implementing specific mitigation actions, organizations can ensure continuous improvement. Periodic management reviews help adapt to changing business environments, stakeholder needs, as well as others. The

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16:05

Episode 30 - S2 - ISO 9000 Context of the...

The Quality Hub ·

2024/12/04

In this podcast episode of the Quality Hub, Xavier Francis and Suzanne Weber-Smatko discuss the significance of understanding The Context of the Organization and its Quality Management System (QMS). They explore internal issues such as organizational structure, and employee competency, alongside external factors like competitive markets, regulatory changes, and more. Stakeholders are identified, with a focus on meeting their expectations for quality, compliance, and engagement. Organizations are

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15:58

Episode 29 - S2 - Best of Risks

The Quality Hub ·

2024/11/27

In this episode of The Quality Hub podcast, Xavier Francis and guests Scott Dawson, Brian Smatko, and Bruce Newman from Core Business Solutions discuss ISO-based risk management. Scott highlights the proactive approach to identifying and managing risks, emphasizing assessing risks by likelihood and impact. Brian explains categorizing risks as internal or external and suggests a scoring system for prioritizing high-impact risks. Bruce shares a success story where simple adjustments in material

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13:51

Episode 28 - S2 - ISO Certifications: Driving...

The Quality Hub ·

2024/11/20

In this episode of the Quality Hub podcast, Xavier Francis interviews experts from CORE, including Lori Engle, Renee Ferry, and Kevin Metz, about the role of ISO certifications in driving business growth and marketing success. They discuss how certifications like ISO 9001 can differentiate businesses by showcasing their commitment to quality & reliability. They also talk about maintaining these certifications and how it requires ongoing effort and leadership involvement, which also supports

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12:45

Episode 27 - S2 - What is CMMI Part 2

The Quality Hub ·

2024/11/13

In this episode of "The Quality Hub," Xavier Francis and Rick Krick discuss "What is CMMI Part 2?" They start by covering the advanced levels of the Capability Maturity Model Integration (CMMI) framework, focusing on levels four and five, which involve quantitative management and continuous process improvement. Rick explains that implementing CMMI poses challenges, such as the need for accessible, active projects, and more. Effective leadership is crucial, as it supports resource allocation, barrier

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14:48

Episode 27 - S2 - What is CMMI Part 1

The Quality Hub ·

2024/11/06

In this episode of the Quality Hub Podcast, Xavier Francis interviews Rick Krick from Core Business Solutions about What is CMMI (Capability Maturity Model Integration), a process improvement framework. Unlike ISO 9001, which focuses on quality processes, CMMI emphasizes evidence-based project management. Rick discusses the basics of CMMI and then outlines the first three of CMMI’s five maturity levels: Level 1 (Initial) Level 2 (Managed) and Level 3 (Defined). Most companies aim for levels 2 or 3,

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22:23

Episode 26 - S2 - What is ISO 20000-1

The Quality Hub ·

2024/10/30

In this episode of Quality Hub Chatting with ISO Experts, Xavier Francis, and Patrick Gagner discuss ISO 20000-1, a standard for IT service management that has expanded to other service industries. Some key requirements include defining the service scope, maintaining a service portfolio, and implementing security measures. The standard promotes continuous improvement and risk management, helping small and medium-sized businesses enhance customer satisfaction. Top management plays a key role in

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16:00

Episode 25 - S2 - ISO 9001 Clause 6.3 - Change...

The Quality Hub ·

2024/10/23

In this episode of the Quality Hub Podcast, it’s Part 2 of ISO 9001 Clause 6.3. Host Xavier Francis speaks with Brian Smith, and Brian Smatko on effective change management, focusing on communication and avoiding common pitfalls. They emphasize the importance of involving stakeholders early, assigning clear responsibilities, and updating documentation to ensure smooth implementation. Engaging employees who will be directly affected by changes helps reduce resistance, while managing leadership

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18:18

Episode 25 - S2 - ISO 9001 Clause 6.3 - Change...

The Quality Hub ·

2024/10/16

In this episode of the Quality Hub podcast, Xavier Francis discusses ISO 9001 Clause 6.3 on Change Management with Brian Smith and Brian Smatko both from Core Business Solutions. The conversation emphasizes the importance of planning and managing changes within a Quality Management System (QMS) to avoid unintended consequences and maintain consistency. They highlight that major changes, such as new equipment or process modifications, should be addressed in management reviews, considering multiple

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23:01

Episode 24 - S2 - ISO Compliance Software Part 2

The Quality Hub ·

2024/10/09

In this episode of the Quality Hub podcast, Xavier Francis continues the discussion with Anne Siebert and Brian Reich of Core Business Solutions, focusing on the Core Compliance Platform's reliability and security for ISO compliance. They explain how Core's infrastructure ensures high uptime, using AWS GovCloud for security and encryption. The platform supports multiple browsers and offers real-time customer support from U.S.-based teams, ensuring quick issue resolution. Anne and Brian emphasize the

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15:23

Episode 24 - S2 - ISO Compliance Software Part 1

The Quality Hub ·

2024/10/02

In this episode, of the Quality Hub podcast, Xavier Francis hosts Anne Siebert, Product Manager, and Brian Reich, Software Development Manager at Core Business Solutions, to discuss the benefits of using software for ISO compliance. They highlight how software and the Core Compliance Platform simplify compliance management by automating tasks, tracking activities, and reducing reliance on manual processes. Features such as auto forms and its notification system help streamline data collection &

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17:45

Episode 23 - S2 - What to Do After a Cyber Attack Part 2

The Quality Hub ·

2024/09/25

In this episode of the Quality Hub, Chatting with ISO Experts, Xavier Francis and Reagan Jorgensen continue their discuss on “What to do after a Cyber Attack.” They focus on the critical importance of having an Incident Response Plan (IRP) in place before a cyber-attack occurs. They explain the parts of what goes into an IRP, and also highlight the role of employee training as a key defense mechanism, enabling staff to recognize and respond to threats effectively. They conclude with advice on

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16:56

Episode 23 -S2 - What to Do After a Cyber Attack Part 1

The Quality Hub ·

2024/09/18

In this episode of the Quality Hub Podcast, Xavier Francis and Reagan Jorgensen, a Security Solutions Technician from CORE Business Solutions, discuss "What to Do After a Cyber Attack," The conversation highlights the importance of isolating affected systems to prevent the attack from spreading and quickly activating an Incident Response Plan (IRP) to assess the breach. Reagan emphasizes the need to secure logs and data for forensic investigation, maintain communication, and ensure business

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16:40

Episode 22 - S2 - ISO 9001 Clause 8.4.3 Explained -...

The Quality Hub ·

2024/09/11

In the final episode of “Purchasing” on the Quality Hub podcast, Xavier Francis, along with Murphy Shaw and Matthew Pilley conclude their discussion on ISO 9001 Clause 8.4.3, focusing on ensuring the adequacy of requirements communicated to external providers. Matthew emphasizes the importance of clearly defining and documenting all supplier requirements, while Murphy highlights that at Core, they help clients establish effective purchasing processes using formal documentation. They stress the need

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14:14

Episode 22 - S2 - ISO 9001 Clause 8.4.2 Explained -...

The Quality Hub ·

2024/09/04

In the second part of “Purchasing” on the Quality Hub podcast, Xavier Francis, along with Murphy Shaw and Matthew Pilley from Core Business Solutions, delve into Clause 8.4.2 of the ISO 9001 standard, focusing on supplier controls. Murphy explains the importance of controlling supplier quality to prevent negative impacts on the organization and its customers. Matthew describes Core’s approach, which includes drafting a supplier management process within the quality manual and defining purchasing as

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143 results

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