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Telecom Reseller / Technology Reseller News

Telecom Reseller

Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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Viewpoint Research on Cisco’s AI Strategy and Partner...

Telecom Reseller / Technology Reseller News ·

2025/11/25

At the Cisco Partner Summit, Technology Reseller News’ Moshe Beauford sat down with Cyndi Privett, Principal & Owner of Viewpoint Research, to discuss Cisco’s sweeping updates to its partner program, the introduction of Cisco IQ, and how AI is reshaping partner profitability and customer experience. Privett described the new 360 Partner Program 2.0 as a major milestone in Cisco’s evolving channel model. “There’s now much more clarity around how Cisco intends to measure its partners going forward,

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Collaboration and Connectivity: TELCLOUD and Smartel...

Telecom Reseller / Technology Reseller News ·

2025/11/24

"Nobody can be an expert in everything — so you surround yourself with the right partners," says Chris Young, CEO of Smartel. “That’s how you deliver real value, reduce costs, and earn long-term trust.” In this latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, is joined by Jake Jacoby, CEO of TELCLOUD, and special guest Chris Young, CEO of Smartel, for a compelling look at how collaboration, data-driven decision-making, and unified

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Software Mind: Transforming Telecom Through Cloud &...

Telecom Reseller / Technology Reseller News ·

2025/11/24

In Part 1 of the Telco Days 2025 podcast series—produced in partnership with Telco Days 2025—Doug Green of Technology Reseller News sits down with Dawid Mielnik, General Manager Telco at Software Mind, a global software and technology services provider. With more than 25 years of telecom experience and a 1,600-person engineering organization across Europe and the U.S., Software Mind helps operators modernize everything from voice and signaling to OSS/BSS and cloud-native telco stacks. As Mielnik

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Turning Conversation Data into Gold: Creo Solutions...

Telecom Reseller / Technology Reseller News ·

2025/11/19

In this episode of Technology Reseller News, Publisher Doug Green speaks with Robert Galop and Kevin Nethercott, Co-Founders of Creo Solutions, about how service providers can turn years of “dark” conversation data into immediate, recurring revenue. Creo Solutions, founded two and a half years ago, focuses on helping carriers, CSPs and MSPs 2x–3x their revenue by layering AI-driven services on top of the UCaaS, CCaaS and CPaaS platforms they already sell. Their flagship offering, Pulse Conversation

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TELUS Digital Fuel iX: Making Voice AI Work in the...

Telecom Reseller / Technology Reseller News ·

2025/11/19

In this episode of Technology Reseller News, Publisher Doug Green interviews Bret Kinsella, SVP and GM of Fuel iX, TELUS Digital’s GenAI platform. Kinsella explains how TELUS Digital has become a global powerhouse—running large-scale contact centers, building mobile and web apps, powering one of the world’s largest AI data-labeling operations, and now delivering generative AI to more than 50,000 TELUS employees and customers.Kinsella highlights a major shift: “AI is actually working—78% of

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Monetizing vCons with Creo Solutions, Podcast

Telecom Reseller / Technology Reseller News ·

2025/11/18

In this episode of Technology Reseller News, Publisher Doug Green speaks with Jason Goecke, CTO and Robert Galop, CPO of Creo Solutions, about why vCons (virtual conversations) represent a “golden grail” revenue opportunity for service providers, MSPs, and telcos. Drawing on decades of telecom and CPaaS experience, the Creo team explains how their company was founded to help providers “2x their revenue” by layering practical AI, automation, and data intelligence on top of existing communications

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Cisco’s channel partner ecosystem has undergone a...

Telecom Reseller / Technology Reseller News ·

2025/11/18

Cisco's channel partner ecosystem has undergone a profound transformation following a series of announcements at its 2025 Partner Summit in San Diego. The core focus of said announcements is enabling partners in an era of artificial intelligence (AI) via edge computing and Splunk.This significant shift is driven by new AI and edge offerings (Cisco Unified Edge and Cisco IQ), which promise to provide partners with fast-tracked time to market for next-generation, Cisco-powered solutions. This move

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Rethinking Telecom Procurement with Zenture Partners,...

Telecom Reseller / Technology Reseller News ·

2025/11/18

In this episode of Technology Reseller News, Publisher Doug Green speaks with Rob Bye, President & Founder of Zenture Partners, about why the traditional telecom procurement and management model is breaking down—and how AI-driven lifecycle management can restore clarity and control for large enterprises. Zenture Partners is a strategic consultancy and AI-powered lifecycle management provider focused on giving enterprises full visibility into, and control over, their global telecom ecosystem, from

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Vida.io Secures $4M to Accelerate AI Agent Adoption...

Telecom Reseller / Technology Reseller News ·

2025/11/17

In this episode of Technology Reseller News, Doug Green interviews Lyle Pratt, Founder & CEO of Vida.io, following the company’s announcement of a $4 million Series A funding round—a major milestone marking rapid growth, platform maturity, and expanding traction across MSPs, SaaS vendors, and business software providers. Pratt explains that Vida.io is an AI Agent Operating System for business, designed to help companies deploy, manage, monitor, and scale AI agents that perform real work across

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Closing the SQL Migration Gap: DH2i’s Approach to HA,...

Telecom Reseller / Technology Reseller News ·

2025/11/17

In this Technology Reseller News, Podcast, Doug Green interviews Don Boxley, CEO and Co-Founder of DH2i, for a deep dive into one of the biggest challenges facing IT teams today: the migration gap between legacy Windows-based SQL Server deployments and the containerized, Linux-driven future that modern applications increasingly require. DH2i, a long-time Microsoft and Red Hat partner, delivers high availability, secure communication, and cross-platform mobility for SQL Server, Oracle, and MySQL

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Built to Last: TELCLOUD Delivers Fault-Tolerant...

Telecom Reseller / Technology Reseller News ·

2025/11/13

"When you build for life safety, there can’t be a single point of failure," says Jake Jacoby, CEO of TELCLOUD. "Our networks are designed to stay up—no matter what fails."In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, sits down with Jacoby to discuss what it really means to build fault-tolerant infrastructure—and why resilience and redundancy are the backbone of modern telecom. Jacoby explains that fault tolerance is about

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Modernizing Messaging and Voice: GCH Technologies...

Telecom Reseller / Technology Reseller News ·

2025/11/13

“We’re building for an agile future — one where messaging channels can finally talk to each other.” — Ariel Reid, VP of Customer Experience, GCH Technologies In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, speaks with Ariel Reid, Vice President of Customer Experience at GCH Technologies, about the company’s mission to modernize the wireless messaging and voice ecosystem. Although GCH Technologies is a young company, its team brings over 50 years of combined

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Unlocking New MSP Revenue in Compliance: Deep Fathom...

Telecom Reseller / Technology Reseller News ·

2025/11/11

“Compliance is not going away. CMMC is here — and it’s a high-margin, recurring opportunity for MSPs.” — Steven Hess, Co-Founder, Deep FathomIn this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, sits down with Steven Hess, Co-Founder of Deep Fathom, to discuss the U.S. Department of Defense’s new Cybersecurity Maturity Model Certification (CMMC) mandates — and how they create one of the most significant compliance and service opportunities for the MSP and channel

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Empowering Small Business with Big-Tech Tools: NRS...

Telecom Reseller / Technology Reseller News ·

2025/11/11

“Hard to get a customer — but once you have that customer, sell them something else.” — Elie Y. Katz, Founder, President & CEO, National Retail Solutions (NRS) In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, speaks with Elie Y. Katz, CEO of National Retail Solutions (NRS), about how NRS is helping small businesses compete with national chains — and why telecom resellers and MSPs are perfectly positioned to benefit from a new wave of retail technology

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YouMail Helps Carriers and Enterprises Stop Telecom...

Telecom Reseller / Technology Reseller News ·

2025/11/11

“The tide is turning, but it hasn’t gone out yet.” — Alex Quilici, CEO, YouMail In this Technology Reseller News podcast, Doug Green speaks with Alex Quilici, CEO of YouMail, about how the company is helping both carriers and enterprises identify, block, and eliminate fraudulent robocalls and impersonation attacks. After peaking at nearly 5 billion robocalls per month, U.S. volumes have fallen by more than a billion calls—a positive trend, though the fraudsters behind the remaining calls are

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Outbound DDoS: NETSCOUT’s Roland Dobbins Warns of a...

Telecom Reseller / Technology Reseller News ·

2025/11/10

“Availability is resilience. If you can’t see it, you can’t secure it.” — Roland Dobbins, Principal Engineer, NETSCOUT ASERT Team In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, speaks with Roland Dobbins, Principal Engineer on NETSCOUT’s ASERT (Arbor Security Engineering & Response Team), about the growing risk of outbound DDoS attacks—and why service providers and enterprises must defend against threats moving in every direction. NETSCOUT, a global leader in

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Dave Michels on Wildix, Single-Tenant Strategy, and...

Telecom Reseller / Technology Reseller News ·

2025/11/06

At the Wildix Partner Day in Venice, Technology Reseller News Publisher Doug Green sat down with industry analyst Dave Michels to discuss his impressions of Wildix’s first-ever analyst event and what it reveals about the future of UCaaS, AI, and the channel. Michels, a respected voice in enterprise communications and author of TalkingPointz, described the event as “a real look inside a company that’s not just talking about digital transformation — they’re living it.”“Wildix zigs where everyone

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Jon Arnold on Wildix, SMB AI Readiness, and...

Telecom Reseller / Technology Reseller News ·

2025/11/06

At the Wildix Partner Day in Venice, Technology Reseller News Publisher Doug Green spoke with Jon Arnold, Principal of J Arnold & Associates, for a candid analyst perspective on Wildix’s strategy and its growing impact on the SMB and channel markets. Arnold noted that while Wildix may be lesser known in North America, its channel-first model, AI-driven innovation, and SMB focus set it apart from larger UCaaS players. “Wildix isn’t trying to be everything to everyone — they’re laser-focused on SMBs

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Wildix’s Steve Osler on AI, Automation, and Channel...

Telecom Reseller / Technology Reseller News ·

2025/11/05

At the Wildix Partner Day in Venice, Italy, Technology Reseller News Publisher Doug Green sat down with Steve Osler, CEO of Wildix, to discuss how the company is using AI and automation to transform unified communications — and to empower partners with new revenue opportunities.“The main reason to move to Wildix today isn’t just to unify communications — it’s to automate and improve business processes, especially with AI,” said Osler. “We’re helping companies replace human interactions in routine

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Wildix’s Stewart Donnor on AI, Integration, and the...

Telecom Reseller / Technology Reseller News ·

2025/11/05

At the Wildix Partner Day in Venice, Italy, Technology Reseller News Publisher Doug Green spoke with Stewart Donnor, Sales Engineers Manager at Wildix, about how the company’s channel-first innovation and AI-powered automation are redefining the unified communications experience for partners and their customers. “Wildix is 100% channel, and our engineering team works side-by-side with partners from discovery through deal close,” Donnor explained. “We design every deployment around the customer’s

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Telecom Reseller / Technology Reseller News

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