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PODCAST

Gartner ThinkCast

Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every other Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast

technology

All Episodes

24:13

How Digital Twins Will Upend the Customer Experience

Gartner ThinkCast ·

2024/11/12

Today, we are exploring the emerging world of digital twins — particularly twins of a customer — with Gartner Global Chief of Research Chris Howard and Gartner VP Analyst, Michelle DeClue, on the retail-consumer goods industry team and cross-practice leader on the subject. They parse out how to define a customer, what makes a digital twin and how the relationship between the two could revolutionize the customer experience — from predicted actions and reduced friction to enhanced personalized

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19:23

Inside the Gartner Top 10 Strategic Technology Trends...

Gartner ThinkCast ·

2024/10/29

Amid the challenges of navigating social and economic disruptions and trends, the 2025 Gartner Top 10 Strategic Technology Trends will help you set a path forward to anticipate and prepare for future success. Fresh off debuting his research at Gartner IT Symposium/Xpo™ conference, Gene Alvarez, Distinguished VP Analyst and leader of Gartner’s Top Trends team, breaks down how each trend — from AI imperatives and risks, to new frontiers of computing and human-machine synergy — will drive innovation

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19:59

The Future of Computing: The Next Decade and Beyond

Gartner ThinkCast ·

2024/10/15

In this episode of Gartner ThinkCast, we explore the future of computing — from what to expect in the next decade, to the possibilities beyond. Gartner Global Chief of Research Chris Howard is joined by Soyeb Barot, Chief of Research for Gartner for Technical Professionals and VP Analyst, to discuss what this future could look like. Hear how AI is rapidly driving the near-term innovation of quantum computing, the far future of autonomous businesses and space manufacturing, and why executive leaders

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28:38

Detecting Counterfeit Reality: Deepfakes and Why We...

Gartner ThinkCast ·

2024/10/01

In this episode of Gartner ThinkCast, we dive into the concept of counterfeit reality, where AI-generated content blurs the line between what’s real and what isn’t. Gartner Distinguished VP Analyst Daryl Plummer, who is not only an expert in the field but also coined the term “counterfeit reality,” explores the risks and opportunities that deepfakes, synthetic data and AI avatars will present in the coming years. From the potential for increased creativity and innovation to the pitfalls of reduced

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24:47

Confronting Disruption: How to Recognize, Prioritize...

Gartner ThinkCast ·

2024/09/17

As disruptive trends like edge computing, increased energy consumption and, of course, generative AI continue to reshape industries, Daryl Plummer, a Distinguished VP Analyst at Gartner, breaks down the essential steps for recognizing, prioritizing and responding to change — and, even more importantly, the long-term shockwaves that follow. Leading up to Plummer’s annual presentation at Gartner IT Symposium/Xpo™ conference, he also gives us a behind-the-scenes preview of how he thinks about

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25:21

The AI Hype Cycle 2024: What’s Next for GenAI

Gartner ThinkCast ·

2024/08/20

Understanding the trajectory of AI technologies is crucial for executive leaders looking to harness these innovations’ full potential. In this episode, Senior Director Analyst Afraz Jaffri breaks down the 2024 Gartner Hype Cycle™ for AI, offering a clear perspective on the latest developments and trends in AI. Discover where GenAI stands today, what’s next for maturing technologies such as computer vision, and how emerging trends like decision intelligence could shape the future. Dig Deeper Download

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18:08

How Executives Turn Plans Into Actions

Gartner ThinkCast ·

2024/08/06

Whether you’re joining a new organization or are a veteran leading a company transformation, it’s critical for any executive leader to know how to build, craft and execute a change in direction. In this episode, Distinguished VP Analyst Mary Mesaglio walks through the key tactics to craft a clear transformation message, followed by how to define your organization’s values and identity — and put them into action. Dig Deeper Download Now: The Top Strategic Priorities for Your Executive Role

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21:36

Understanding AI Through the Eyes of Your CEO

Gartner ThinkCast ·

2024/07/23

Every year, Gartner conducts a survey to understand the major business concerns and priorities of CEOs and senior executives. This year, AI proved to be a hot topic. In this episode, David Furlonger, a Distinguished VP Analyst and Gartner Fellow in our Global Enterprise Executive Research Group, discusses why AI is getting the most attention of any new technology, how CEOs are thinking about AI’s potential impact, and what that means for CIOs and other IT leaders. Dig Deeper Download Now: Build a

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19:18

How to Succeed in a New Executive Role

Gartner ThinkCast ·

2024/07/09

Navigating a new executive role can be daunting, but with the right strategies, you can hit the ground running and make an immediate impact. In this episode, Ed Gabrys, a Managing Vice President at Gartner, breaks down how to establish yourself in a new role, gain trust and lead with confidence. He touches on the essentials of personal branding and the importance of influence in leadership, and offers a step-by-step communication cheat sheet designed to help you excel. Dig Deeper Download Toolkit:

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24:28

The Role of AI in a Human-Powered Enterprise

Gartner ThinkCast ·

2024/06/25

While the integration of AI and automation in the workplace feels inevitable, it would be a mistake to assume that these technologies will simply replace swaths of the workforce. In fact, AI is a powerful tool to enhance creativity and innovation. In this episode, Peter Aykens, the Chief of Research in Gartner’s HR practice, breaks down the human-powered enterprise — a new, people-centric way that HR leaders are thinking about supporting their employees. The future of work is highly digital, but the

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21:25

When Not to Use Generative AI

Gartner ThinkCast ·

2024/06/11

As we continue to incorporate AI into our own work, it’s worth considering when GenAI is not appropriate — and in those situations, which, if any, other AI techniques are. In this episode, Gartner Senior Director Analyst Leinar Ramos, whose work focuses on artificial intelligence, explains that generative AI is not the silver bullet it’s often made out to be. While indeed game-changing, GenAI is only one aspect of a much larger and more fruitful AI landscape. Dig Deeper Download Now: What

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30:34

How Executives Can Turn CEO Concerns Into Opportunity

Gartner ThinkCast ·

2024/05/29

As CEOs work to meet the dual challenges of growing the business while responding to evolving markets, they are calling on the executive leaders underneath them for support and innovation. In a keynote originally delivered at Gartner Supply Chain Symposium/Xpo, Distinguished VP Analyst Ken Chadwick shares insights on how C-suite leaders can find potential within the tension in their organizations and touches on the strategic shifts required to stay ahead in today’s economic environment. Dig Deeper

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26:19

AI Is a Cybersecurity Tool and Threat

Gartner ThinkCast ·

2024/05/14

When it comes to cybersecurity, artificial intelligence is proving to be both a formidable defensive tool and a potential threat. Today, Patrick Hevesi, VP Analyst with Gartner for Technical Professionals, discusses the concept and implications of “dark AI.” He also highlights proactive measures your organization can take to mitigate its risks, such as developing private instances of AI and stringent data protection protocols. Dig Deeper Attend Conference: Gartner Cybersecurity and Risk

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24:12

Why Academic Partnerships May Be the Key to...

Gartner ThinkCast ·

2024/04/30

Coming out of a tumultuous academic year, educational institutions are facing headwinds from all sides. Between maintaining financial sustainability, enrollment challenges and the need for technological innovation, collaborations between higher education institutions and the technology industry, technology vendors and other education providers are becoming increasingly critical. Paul Riley, Senior Director Analyst at Gartner, joins us to speak about how educational institutions can leverage

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18:48

Navigating AI: Cultivate Healthy Human-Technology...

Gartner ThinkCast ·

2024/04/16

The potential of new AI tools is unarguable, but the fundamental question remains: How much do you trust AI? In this episode, which originally aired as part of our Top of Mind video series, Gartner Distinguished VP Analyst Mary Mesaglio explores both our trust and distrust of digital technology and provides insight on how to navigate the complexities of dealing with a nonhuman entity and cultivate healthier partnerships with AI. Later, Mary discusses critical skills business leaders need to

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22:29

The Secrets of Brands Winning at Digital Marketing

Gartner ThinkCast ·

2024/04/02

In the noisy world of digital marketing, what can catapult a brand to "genius" status? Suzanne Schwartz, Senior Director Analyst in the Gartner for Marketing Leaders practice, delves into the findings of our annual Genius Brands report, which benchmarks the digital marketing performance of brands across industries. This year’s report emphasizes the importance of investing in people and processes over technology, maintaining robust brand governance and prioritizing customer touchpoints. The 36

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26:04

How Data and Analytics Can Bring AI and Humans Together

Gartner ThinkCast ·

2024/03/19

As organizations implement AI in decision making and how work gets done, trustworthy data is essential to adding value every step of the way. Inadequate data governance or unclear AI ambitions leaves enterprises at risk of falling behind. In this keynote address from Gartner Data & Analytics Summit 2024, Distinguished VP Analyst Debra Logan and VP Analyst Ehtisham Zaidi emphasize that the journey toward becoming AI-ready is not solely about technology adoption but also embedding these capabilities

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19:00

The Technical Debt Problem: What to Do When You've...

Gartner ThinkCast ·

2024/03/05

Organizations are navigating headwinds from all directions, and in this environment, many are falling behind when it comes to keeping up with the latest technology. When the issue is ignored or mismanaged, and the price to modernize systems becomes insurmountable, enterprises risk being crushed under “technical debt.” Gartner VP Analyst Roger Williams, who researches the future of infrastructure and operations, stresses the importance of continuous management over attempting to "spend your way out"

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27:39

Want to Impact Productivity, Sustainability and...

Gartner ThinkCast ·

2024/02/20

As supply chains return to normal following the COVID shortages of the past few years, chief supply chain officers find themselves at an inflection point: balancing efficiency with output. Ken Chadwick, VP Analyst on the Gartner supply chain organizational development team and author of this year’s Future of Supply Chain report, explains how supply chain productivity creates value for enterprises as a whole. But to do so, supply chain leaders also must incorporate sustainability, technology, AI

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25:06

How Far Will Your Enterprise Go With AI? Use the AI...

Gartner ThinkCast ·

2024/02/06

How far does your enterprise want to go with artificial intelligence? Deciding this is what Gartner calls an “AI ambition” — and that's the starting point for spotting AI opportunities and executing on your plans. To help navigate the opportunities and limitations, Hung LeHong, a Gartner Distinguished VP Analyst whose work focuses on how C-level executives can anticipate changes to business models and customer trends caused by digital business, outlines why defining your AI ambition is the first

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