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PODCAST

Tech Transformed

Expert-driven insights and practical strategies for navigating the future of AI and emerging technologies in business. Led by an ensemble cast of expert interviewers offering in-depth analysis and practical advice to make informed decisions for your enterprise.

technology management

All Episodes

24:34

The Future of Customer Success AI and Beyond

Tech Transformed ·

2025/02/12

The rise of artificial intelligence (AI) is transforming industries, and customer success is no exception. Current trends show a rapid increase in AI adoption. This is driven by the potential to personalise interactions, automate routine tasks, and gain valuable insights from customer data among other solutions.However, the transition requires careful consideration of how AI can blend with existing customer success practices. The goal is to ultimately develop a combination of AI capabilities and

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27:37

Navigating the Risks of AI Adoption

Tech Transformed ·

2025/02/12

James Smith discusses his extensive background in business intelligence and analytics, emphasizing the critical importance of adopting generative AI in organizations. He highlights the risks of delaying adoption, the transformational potential of AI, and the need for alignment between AI and business strategies. James also addresses the importance of measuring the impact of AI, ensuring ethical use, and leveraging AI to anticipate future trends. He concludes by sharing insights on how businesses can

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25:52

Navigating AI in Telecommunications

Tech Transformed ·

2025/02/11

Azfar Aslam, VP & Chief Technology Officer, Europe at Nokia discusses the evolving landscape of telecommunications, focusing on the integration of AI and quantum computing. He highlights the challenges of implementing AI in network management, the importance of quantum safe cryptography, and the need for reliability in technology. The discussion also touches on the competitive nature of the industry and the ethical considerations of AI, particularly in ensuring fairness and avoiding biases in

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27:44

Ensuring Transparency and Accountability in AI

Tech Transformed ·

2025/02/10

Hear Matt Yates explore the transformative role of AI in contact centers, discussing technologies like natural language processing and sentiment analysis. They delve into the balance between AI efficiency and the irreplaceable human touch in customer service, highlighting the importance of transparency, training, and continuous improvement in AI integration.Key TakeawaysAI is revolutionizing contact centers and customer interactions.Natural language processing is key to understanding customer

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18:19

Navigating AI Bias in Data Analysis

Tech Transformed ·

2025/02/07

Hear Wilson Chen discuss the complexities of AI in data analysis, particularly focusing on the challenges of bias, misinformation, and the importance of human expertise in interpreting AI-driven insights. Wilson shares insights from his experience as the founder of Permutable AI , a startup that builds real-time LLM engines, and emphasizes the need for a balanced view in understanding geopolitical trends and market intelligence. The discussion also highlights the critical checks necessary to ensure

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28:33

Code Less, Build More: The AI future of Low-Code...

Tech Transformed ·

2025/01/02

AI is catalysing the evolution of low-code platforms and reshaping the landscape of low-code development tools. These new technologies can provide a strategic advantage in streamlining internal operations. By leveraging AI effectively organisations are able to deliver truly personalised, adaptive, and intuitive interactions.However, organizations face challenges adopting these new technologies and risks like AI hallucinations need to be mitigated to ensure reliable outcomes.In this episode, Paulina

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19:45

Code, Chaos and Clever Machines: Solving Enterprise...

Tech Transformed ·

2024/12/19

When it comes to the IT enterprise, the integration of AI is proving to be a transformative force. Modern IT departments face mounting challenges, from managing complex infrastructures and resolving system inefficiencies to ensuring robust cybersecurity and meeting escalating user demands.AI offers a solution by automating routine tasks, streamlining processes, and enabling predictive analytics that anticipate issues before they arise. This not only enhances operational efficiency but also frees IT

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20:09

Curiosity Didn't Kill the Cat, It Powered the Future

Tech Transformed ·

2024/12/16

Today, organisations that thrive are those that foster a culture of curiosity. Encouraging curiosity empowers teams to question the status quo, explore innovative solutions, and stay ahead of emerging trends. By promoting an environment where employees feel encouraged to ask "what's next?" and seek learning opportunities, companies can adapt more swiftly to technological advancements and market shifts. This mindset drives innovation and cultivates resilience, enabling organisations to turn

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27:37

Maximizing Cloud ROI Through Augmented FinOps

Tech Transformed ·

2024/12/11

The world of IT Finance is shifting, driven by the transition from traditional capital expenditure (CapEx) models to operational expenditure (OpEx) in cloud-based environments. This evolution not only enables businesses to scale their resources dynamically while optimizing costs, but also introduces new complexities in forecasting, budgeting, and resource allocation.As organizations adopt cloud technologies, the ability to manage financial resources with precision becomes a cornerstone of

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21:56

PETs and Privacy: Walking the Fine Line of AI Ethics

Tech Transformed ·

2024/12/11

As artificial intelligence continues to shape industries and society, the need for robust AI governance has never been more critical. At the forefront of this governance are privacy-enhancing technologies (PETs), which play a key role in ensuring that AI systems operate in a way that respects and protects individuals' data.The European Union’s AI Act, one of the most ambitious regulatory frameworks for AI, sets clear standards for transparency, accountability, and risk management. Understanding the

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09:28

The AI Summit New York: What to Expect

Tech Transformed ·

2024/12/03

In this episode, Paulina Rios Maya, Head of Industry Relations at EM360, speaks with Caroline Hicks, Senior Event Director of the AI Summit Global Series, about the upcoming AI Summit New York, which will take place December 11-12, 2024.They discuss the event's focus on AI's practical applications across various sectors, the importance of ethical considerations in AI, and the collaborative efforts among different industries to harness AI technology responsibly.The conversation highlights key

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30:49

Mind the AI Gap: Bridging Skills for the UK’s Future

Tech Transformed ·

2024/11/25

As AI reshapes industries and drives global innovation, the UK must urgently address its AI skills gap to remain competitive. Nations investing in AI education and training are gaining a clear advantage, leaving others at risk of falling behind. By equipping the workforce with essential AI expertise, the UK can strengthen its position as a leader in innovation and secure its economic future.Developing AI skills isn’t just about maintaining a competitive edge—it’s about creating opportunities. This

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20:52

From the Cloud to Your Pocket: The Future of...

Tech Transformed ·

2024/11/20

AI operates in two primary environments: on-device and cloud-based. On-device AI processes data locally, ensuring privacy and speed by eliminating the need for internet connectivity. Cloud-based AI, on the other hand, leverages powerful remote servers to handle complex computations and large-scale data analysis, enabling more robust capabilities but often at the cost of latency and potential privacy concerns.Apple Intelligence exemplifies the strengths of on-device AI, with innovations like Siri,

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26:57

AI Personas: A Fine Line Between Friend and Fiasco

Tech Transformed ·

2024/11/18

AI Personas are the cornerstone of how these systems interact with users, delivering tailored and engaging experiences. These personas—crafted from user research, behavioural insights, and cultural contexts—help define an AI's tone, style, and decision-making approach. Whether it’s a friendly virtual assistant or a professional customer service bot, personas ensure that AI systems resonate with their audiences while maintaining a consistent identity.However, developing personas for AI isn’t without

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12:32

Skip the Code, Keep the Power: Inside the Low-Code...

Tech Transformed ·

2024/11/04

Low-code and no-code platforms are revolutionising application development by empowering technical and non-technical users to quickly and efficiently build powerful applications. These platforms provide intuitive visual interfaces and pre-built templates that enable users to create complex workflows, automate processes, and deploy applications without writing extensive lines of code.By simplifying development, low-code and no-code tools open up software creation to a wider range of contributors,

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16:20

Fully Homomorphic Encryption and The Future of Data...

Tech Transformed ·

2024/10/30

The intersection of cryptography and GPU programming has changed the face of secure data processing, making methods for encryption and decryption much faster and more efficient than ever imagined. Cryptography is the science of encrypting data with intricate algorithms initially designed to operate on very intensive computational powers. GPU programming provides the ability to utilise parallel processing of graphics processing units in cryptographic processes so they perform with unmatched

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15:39

AI, LLMs, and Content Creation: How Prompt...

Tech Transformed ·

2024/10/16

LLMs and AI have increasingly become major contributors to transforming content creation today. Understanding and using prompt skills appropriately can help organisations optimise AI to generate high-quality content efficiently.While AI offers multiple benefits, it's important to acknowledge the potential risks associated with its implementation. Organisations are advised to carefully consider factors such as data privacy, bias, and the ethical implications of AI-generated content.In this episode,

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19:02

An AI Approach to Outwitting the Scammers

Tech Transformed ·

2024/10/16

The fraud division has witnessed a dramatic transformation in the age of artificial intelligence (AI). As technology advances, so do the methods employed by fraudsters. Modern criminals use sophisticated techniques, such as deep learning and natural language processing, to deceive individuals and organisations alike. Such techniques allow them to mimic human behaviour, manipulate data, and exploit vulnerabilities in security systems.That’s why organisations are embracing AI's strengths to combat

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22:43

AI, Data, and the Compliance Maze: Keeping It Real!

Tech Transformed ·

2024/10/02

As AI technologies become more integrated into business operations, they bring opportunities and challenges. AI’s ability to process vast amounts of data can enhance decision-making but also raise concerns about data privacy, security, and regulatory compliance.Ensuring that AI-driven systems adhere to data protection laws, such as GDPR and CCPA, is critical to avoid breaches and penalties. Balancing innovation with strict compliance and robust data security measures is essential as organisations

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19:11

The Dark Side of Cloud: Tackling Data Security...

Tech Transformed ·

2024/09/30

As organisations increasingly migrate to cloud environments, they face a critical challenge: ensuring the security and privacy of their data.Cloud technologies offer many benefits, including scalability, cost savings, and flexibility. However, they also introduce new risks, such as potential data breaches, unauthorised access, and compliance issues.With sensitive data stored and processed off-premises, maintaining control and visibility over that data becomes more complex. As cyber threats continue

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334 results

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