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PODCAST

Payments on Fire™

Glenbrook Partners, LLC

Podcasts from Glenbrook Partners on the latest developments in payments and fintech. Featuring interviews with opinion leaders, Glenbrook"s own take on emerging technologies and industry trends, other news and views on this dynamic industry.

business

All Episodes

47:49

Episode 241 - How Open Banking is Reshaping the...

Payments on Fire™ ·

2024/06/19

For decades, technology, regulations, and dissatisfaction with the status quo have formed a powerful triad, driving payments innovation. This triad is fueled by investors and innovators seeking to disrupt and legislators and agencies seeking to enforce compliance, increase transparency, and enhance fairness. In this episode, John Pitts, Head of Policy at Plaid, sat down with Yvette Bohanan to discuss open banking and its potential to change the finance industry’s playing field: How consumers manage

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38:13

Episode 240: Fanning the Flames: Potential Winners...

Payments on Fire™ ·

2024/06/05

In this episode, we fan the flames to get Glenbrook’s hot takes on the proposed Capital One acquisition of Discover. Now that the dust has settled a bit on the February announcement, and while we wait with bated breath to see if the regulators will sign off on this deal, we wanted to debate the potential winners and losers - and possible outcomes - of an acquisition. We spend some time discussing how this combination would impact some key stakeholder groups - networks, banks, processors, payment

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51:47

Episode 239 - Talking Payments and Politics with...

Payments on Fire™ ·

2024/05/23

In this episode, Yvette Bohanan is joined by Glenbrook Managing Partner Bryan Derman and guests Michele Alt and Adam Shapiro, Partners at the Klaros Group. The result is a lively discussion about regulators and the impact of the current regulatory environment on banks and fintechs, a topic of utmost relevance in today's rapidly evolving industry landscape. The economy and all that is at play during a major election year create a fascinating backdrop for this conversation.

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37:01

Episode 238 - Will Pay by Bank Really Compete with...

Payments on Fire™ ·

2024/05/08

The process of accepting payments is a labyrinth of complexity, and payment service providers are the guiding lights that help merchants navigate this maze. They assist in deciding which payments to accept, how to connect to networks, and, most crucially, how to optimize revenues and reduce risk. But what about the providers themselves? Is their work getting more or less complicated? We sat down with Trevor Nies (SVP, Global Head of Digital) who leads Adyen’s digital payments organization, to

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53:15

Episode 237 - Is Orchestration the New Normal In...

Payments on Fire™ ·

2024/04/24

In Episode 231, Samantha Gordon and Simon Skinner discussed the orchestration framework they developed to help our clients decipher a somewhat overused term in the industry. It was a great discussion, and if you missed it, I recommend you give it a listen. We covered a lot of ground in that episode that sets up this conversation with John Lunn, CEO and Founder of Gr4vy. While preparing for this podcast, John observed that “every merchant has an orchestration platform; they just don’t call it that.”

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34:40

Episode 236 - How to Make Money in Payments with Russ...

Payments on Fire™ ·

2024/04/10

Glenbrook's Russ Jones often chats with professionals working for companies inside the payments industry who are providing payments and services to end users such as businesses, enterprises, governments, and individuals. Or they may be working at an enterprise, a merchant, or a biller. And they’re all trying to figure out how to save money in payments. In this episode, Russ joins Yvette to talk through 8 simple ideas about how you make money in payments.

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50:41

Episode 235 - Taking Stock in Fast Payments with...

Payments on Fire™ ·

2024/03/27

Acquired by Mastercard in 2017, the UK’s Vocalink manages the UK’s Bacs payment system, ATM LINK switching platform, and the Faster Payments System, FPS. To make this more tangible, consider these statistics: Vocalink processes over 90% of UK salaries, more than 70% of household bills, 98% of state benefits, and powers 60,000 ATMs. Vocalink’s influence goes beyond the UK, with technology that powers fast payments infrastructure in countries such as the US, Thailand, Sweden, the Philippines, Peru,

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57:43

Episode 234 - Partnerships in the Payments Industry -...

Payments on Fire™ ·

2024/03/13

Have you ever wished for a “payments sherpa”? Someone who would share their experiences, opinions, and advice about this industry - the uncut, “real real” of what can happen and what to remember as you move along your payments journey. In this episode, we sit down with one of our favorite payments industry sherpas - Steve Klebe. No stranger to our podcasts, this time Steve talks about payments partnerships. This is a topic Steve is passionate about - and for good reasons. Partnerships - the

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41:19

Episode 233 - How unexpected technology combinations...

Payments on Fire™ ·

2024/02/29

As humans, our brains like to organize things - classify them, put them in silos. This thinking often works to our advantage - enabling deep analysis and understanding. Sometimes, though, it can work against us. We can be bound to a siloed thought process - a “this or that” false choice that causes us to miss the greater value inherent in doing both. In searching for guests who will inspire us to eschew false choices in favor of unexpected combinations, we met Glendy Kam, Chief Product Officer at

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39:55

Episode 232 - Talking Payments and Fraud with Julie...

Payments on Fire™ ·

2024/02/14

In this episode, Glenbrook Partners Yvette Bohanan, Russ Jones, and Chris Uriarte sat down with Julie Fergerson - a long-time payments professional who co-founded the Merchant Risk Council in 2000 and returned a few years ago to take on the role of CEO for what is now an industry-leading, global non-profit. We talk with Julie about how the payments industry has changed over the last two decades, with both the professionalization of payments and of fraud, and why she is now spearheading a

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35:17

Episode 231 - Fanning the Flames: Payments Orchestration

Payments on Fire™ ·

2024/02/01

In this episode, we are exploring one of the “buzziest” buzz words in payments today - orchestration. If you have been in the payments space for a long time, your reaction to hearing about orchestration might be “What’s all the fuss about? We’ve been evolving these capabilities for decades.” If you are new to the industry, you may think this is some kind of high-performance jet fuel that is painfully needed to improve a rather opaque transaction processing environment. Joining Yvette Bohanan are two

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54:27

Episode 230 - Talking Central Bank Digital Currencies...

Payments on Fire™ ·

2024/01/17

Launching a payment product requires big moonshot thinking alongside a lot of agonizing over the details. Understanding the market, the customer journey, and the technology - from every angle requires patience, persistence, and a beginner’s mindset to learn from every success and failure. Thinking about launching a new form of currency, however, is on another level altogether. There’s an entire population of a country to consider - what does each segment of the population require to be able to use

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54:59

Episode 229: What Glenbrook is Watching in Payments...

Payments on Fire™ ·

2024/01/03

It is a rare occurrence when we get to have ALL the Glenbrook partners in one episode of Payments on Fire! Glenbrook is kicking off the new year with a (lengthy) conversation on what payments industry trends and developments we think are the most interesting, compelling, and controversial at the moment, and what to watch as we move into 2024.

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35:36

Episode 228 - Fanning the Flames: 2023 Payments News...

Payments on Fire™ ·

2023/12/13

Debbie Bartoo, the editor of Glenbrook’s daily Payments News, guest hosts this Fanning the Flames episode of Payments on Fire alongside colleagues Justin Pituch and Will Eisler. Listen in as they discuss some of the top payments headlines of the year - fast payments, rising interest rates, BNPL, mobile wallets, identity, CBDCs, and (just a bit of) regulation. If you want to stay on top of the rapidly evolving payments world with all the headlines delivered each day to your inbox, subscribe to

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01:01:41

Episode 227 - EMVCo: A Textbook Example of...

Payments on Fire™ ·

2023/11/29

What if every time you went to pay for something at a store, the clerk behind the counter had a different terminal for each card network - one for Visa, another for American Express, and a few others for local domestic networks? That was what much of the world was like decades ago - and it still is a bit like that in some countries today. But in 1999, collaboration entered the picture when Europay, Visa, and Mastercard came together to create a common specification for Chip and PIN so that any

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38:56

Episode 226 - From the Vault: Talking EMV in the USA...

Payments on Fire™ ·

2023/11/15

Debit routing - once again, all the rage. On July 1, 2023, the US Federal Reserve’s clarification on Reg II went into effect. The clarification confirms that Reg II - which required unaffiliated debit network routing as part of the Durbin Amendment - also applies to CNP environments. What were we thinking in 2015 when debit routing at POS, contactless payments, and chip and PIN were “of the moment”? What lessons can we glean from a conversation then that apply now? We’ve pulled Episode 16 from our

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30:06

Episode 225 - Fanning the Flames: Money 20/20 Recap

Payments on Fire™ ·

2023/11/01

Glenbrook's Bryan Derman, Chris Uriarte, and Drew Edmond are back from a few days of learning, networking, and speaking (including a live broadcast from the Money Pot) at this year's Money 20/20 conference in Las Vegas. Chris and Drew talk with Yvette Bohanan about the noteworthy payments trends they observed at the show and what related themes our team is paying attention to.

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52:41

Episode 224 - Creating Best-in-Class Payment...

Payments on Fire™ ·

2023/10/18

Creating a great purchase experience may start with a frictionless checkout process, but it doesn’t end there. In fact, it takes a lot of effort to create a well-functioning payment platform and a cross-functional operations environment to keep a business running smoothly and customers happy. Like most things in life, it’s easier to talk about doing this than to do it. So it helps to learn from someone else’s experience about what has worked or hasn’t worked for them. In this episode, we go big -

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24:12

Episode 223 - Fanning the Flames: Merchant Fees and...

Payments on Fire™ ·

2023/10/04

“So, have fees gone up?” Yvette Bohanan starts with the tough question in this Fanning the Flames episode. In our August Payments Post, Chris Uriarte and Justin Pituch observed an underlying theme of broad downward pressure on the cost of merchant processing as well as fee backlash directed towards card networks. Tune in to hear our thoughts on these fees and the impact on stakeholders across the industry.

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45:27

Episode 222 - Fanning the Flames: Involuntary Churn

Payments on Fire™ ·

2023/09/27

We get the opportunity to work with many different types of merchants in our Merchant Practice at Glenbrook: Global omnichannel retailers, marketplaces, commerce platforms, utilities, you name it. One of the major categories that we work with is subscription merchants, and they come with their own unique needs and perspectives. Subscription merchants and merchants that have recurring payments as part of their business model rely on the ability to charge their customers on an ongoing basis. In this

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283 results

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