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PODCAST

Certified - ITIL Foundation v4 Audio Course

Start your journey into ITIL with the ITIL Foundation Audio Course—your complete, audio-first companion for mastering modern service management. Designed for learners who want clarity and flexibility, this Audio Course breaks down every key concept from the ITIL framework, including guiding principles, the service value system, continual improvement, and the essential management practices. Each episode transforms abstract ideas into real-world understanding, showing how ITIL methods drive

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All Episodes

20:03

Episode 19: Service Offerings Explained

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Service offerings form the bridge between a service provider and the consumers who benefit from their services. In this episode, we’ll define what an offering is in ITIL terms — a formal description of one or more services, goods, or resources presented to a target consumer group. We’ll break down the components of offerings, which can include tangible goods, access to resources, and service actions. You’ll learn how offerings can be packaged, customized, and positioned to meet the needs of

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23:00

Episode 18: Utility and Warranty — Twin Pillars of...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Utility and warranty together define whether a service truly delivers value. In this episode, we’ll revisit and expand on these two foundational concepts. Utility is fitness for purpose — does the service provide the functionality customers need? Warranty is fitness for use — does it perform reliably at the required level of availability, capacity, continuity, and security? Both must work together to create value. A service with strong utility but poor warranty may function but fail often;

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19:47

Episode 17: Understanding Risk in Services

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Risk is an unavoidable part of delivering services, and ITIL places strong emphasis on understanding how risk shapes outcomes. In this episode, we’ll explore the ITIL definition of risk as a possible event that could cause harm or make achieving objectives more difficult. Services always involve balancing risks against opportunities: every new feature, every supplier contract, and every technology decision comes with uncertainties. You’ll learn how ITIL encourages identifying, assessing,

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22:24

Episode 16: Outputs vs. Outcomes — Getting Real Results

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

One of the most important distinctions in ITIL is between outputs and outcomes. Outputs are the direct deliverables of a process — the things you produce, like a software update or a report. Outcomes are the results achieved by using those outputs — improved user productivity, reduced risk, or higher customer satisfaction. The exam often asks you to recognize this difference because it shapes how services are designed and evaluated. Focusing only on outputs risks losing sight of why the

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23:57

Episode 15: Cost and Value — What’s the Difference?

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

In service management, cost and value are closely linked but not the same. This episode focuses on distinguishing these two concepts, which the exam often tests in subtle ways. Cost represents the resources required to deliver a service — the money, time, and effort invested. Value, on the other hand, is the benefit or outcome that the customer perceives from that service. For example, the cost of running cloud servers may be high, but the value to the customer could be even greater if it

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23:23

Episode 14: Value in Everyday Life

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Abstract definitions can be difficult to grasp, so this episode connects ITIL’s concept of value to examples you use every day. Think of subscribing to Netflix, hailing a ride on Uber, or ordering through a food delivery app. In each case, you are not buying technology; you are buying outcomes and experiences. ITIL defines value as the perceived benefits, usefulness, and importance of something. In plain terms, value is why customers choose one service over another, and why they are willing

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24:19

Episode 13: Service Management as a Practice — What...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Service management is more than a collection of processes; it is a professional practice that organizations adopt to consistently deliver value. In this episode, we’ll define what ITIL means by “service management as a practice” and why it is critical to success in modern IT. You’ll learn that it encompasses structured ways of working, standardized roles, and proven methods that allow teams to align technology and people with business goals. By framing service management as a discipline

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22:39

Episode 12: Customers, Users, and Sponsors — Roles in...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Service management is not just about technology; it’s about people and their roles in creating and consuming value. In this episode, we’ll explain the three primary roles ITIL identifies: customers, users, and sponsors. Customers define requirements for services and take responsibility for outcomes, while users are those who actually consume the service in their day-to-day work. Sponsors, on the other hand, provide financial or organizational support to make the service possible

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24:47

Episode 11: What is a Service?

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

At the heart of ITIL lies one fundamental question: what is a service? In this episode, we’ll unpack the ITIL definition of a service as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. Two key ideas drive this definition: utility and warranty. Utility is about fitness for purpose — does the service do what it’s supposed to do? Warranty is about fitness for use — does it deliver

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24:40

Episode 10: Key Terms Q–Z

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The final part of our glossary journey takes you through the key terms from Q through Z. This segment closes the loop, ensuring you have the full language of ITIL at your fingertips before we dive deeper into frameworks and practices. Terms in this section often appear in exam questions where precision matters — knowing exactly how ITIL defines them can mean the difference between a right or wrong answer. We’ll guide you through examples, analogies, and small scenarios that turn abstract

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23:01

Episode 9: Key Terms H–P

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Continuing our glossary foundation, this episode covers the essential ITIL terms from H through P. As with the previous glossary section, our focus is not only on giving you clear definitions but also on showing you how these terms fit together within the framework. You’ll encounter terms like “incident,” “outcome,” and “problem,” which are central to exam success. We’ll explain each one in plain language and provide examples so you can remember them more easily. For example, an incident

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26:05

Episode 8: Key Terms A–G

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Every strong foundation begins with vocabulary, and in ITIL that means mastering the glossary. In this episode, we start with key terms from A through G, giving you definitions and examples that make them easy to recall on exam day. Rather than just memorizing words, you’ll hear how each term fits into the bigger picture of service management. For instance, understanding what an “asset” is ties directly into practices like IT Asset Management, while the concept of “governance” shapes the

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21:31

Episode 7: Study Methods for Audio Learners

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Not everyone studies the same way, and if you’re listening to this PrepCast, you may already know you prefer audio learning. This episode is dedicated to strategies that maximize retention when studying through listening. We’ll talk about active listening, note-taking techniques that work without visual aids, and the power of spaced repetition. You’ll learn how to revisit glossary episodes regularly to reinforce memory and how to use real-world analogies as mental anchors. For example,

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23:02

Episode 6: Common Mistakes to Avoid in the Exam

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Many candidates fail the ITIL Foundation exam not because they don’t know the content, but because they make avoidable mistakes under pressure. In this episode, we’ll highlight the most frequent errors and how you can sidestep them. These include misreading negatively worded questions, rushing through list-based questions without double-checking, and overthinking simple recall items. We’ll also talk about time management mistakes, such as spending too long on one question and running short

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21:59

Episode 5: Bloom’s Levels Explained

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

A key part of preparing for the ITIL Foundation exam is knowing the depth of knowledge you are expected to demonstrate. In this episode, we’ll explain Bloom’s taxonomy as it applies to ITIL. The exam questions are written to test only the first two levels: recall and understanding. Recall means remembering definitions, terms, and straightforward facts, such as “what is a service?” Understanding goes a step further — it requires you to explain concepts in your own words, connect them to

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22:54

Episode 4: Exam Format, Question Types, and Strategy

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

No matter how well you study, exam success depends on knowing what to expect on test day. This episode demystifies the ITIL 4 Foundation exam format, walking you through how many questions there are, how long you’ll have, and the passing score required. We’ll discuss the different question types — classic multiple-choice, negative worded items, missing word style, and “select two” list questions. Each has its own quirks, and understanding them will help you avoid being caught off guard

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23:23

Episode 3: ITIL 4 vs. Previous Versions

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

ITIL has been evolving since the 1980s, but ITIL 4 represents its most significant transformation. Earlier versions were heavily process-driven and sometimes criticized for being too rigid. ITIL 4 responds by simplifying the approach, focusing on principles, adaptability, and delivering value in a fast-changing digital landscape. In this episode, we’ll highlight the differences between ITIL v3 and ITIL 4, from the shift toward the Service Value System to the emphasis on collaboration and

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26:07

Episode 2: Why Service Management Matters

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Before diving into the details of ITIL, it’s essential to step back and ask: why does service management matter at all? In this episode, we’ll frame service management in beginner-friendly terms, showing how every modern organization — from banks to streaming platforms — depends on well-designed services. You’ll learn how service management brings order to complexity by aligning people, processes, and technology toward a common goal: delivering value. We’ll discuss examples like online

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23:56

Episode 1: Welcome to ITIL Foundation & How to Use...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The journey to mastering ITIL begins with understanding how this course is structured and what you can expect along the way. In this introductory episode, we’ll explain the purpose of ITIL Foundation, the exam it prepares you for, and why ITIL remains the global standard for service management. You’ll discover how each section of the PrepCast has been designed for audio learners — clear explanations, real-world analogies, and exam-focused insights. Think of this episode as your roadmap: it

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