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PODCAST

Making Dough Show | Restaurant Show

Making Dough Show | Restaurant Show

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff? These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield. They believe every restauranteur deserves owning a

business marketing

All Episodes

00:09:59

199. Holiday Staffing Challenges: 7 Essential Tips...

Making Dough Show | Restaurant Show ·

2023/10/26

Welcome to another episode of the Making Dough Show, where we delve into the intricacies of the restaurant business during the holiday season. With the arrival of Halloween, Thanksgiving, Black Friday, Christmas, and New Year's, managing holiday staffing challenges becomes paramount. In this episode, we share valuable staffing tips to help you navigate the unique demands of the holiday season in the restaurant business. We discuss holiday staffing needs, cross-training, flexible scheduling, the

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00:14:56

198. 10 TIPS for a NEW Restaurant Manager

Making Dough Show | Restaurant Show ·

2023/10/12

In this latest episode of Making Dough Show, I share 10 tips for new managers in the restaurant industry. Whether you're starting a new management position or transferring to a different location, these tips will help you navigate the challenges of being a new manager. I discuss the importance of setting expectations, building relationships with your team, and empowering them through knowledge. I also emphasize the value of harnessing collective insights and casting a vision for your team. By

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00:09:48

197. 5 TIPS to Mastering Serving Food Consistency |...

Making Dough Show | Restaurant Show ·

2023/10/05

In this new episode of Making Dough Show, I discuss the importance of consistency in the food industry, specifically focusing on how to ensure consistent food quality throughout multiple restaurants and shifts. I share five tips that can help you achieve food consistency, including the need for training, portion control, standardized recipes, and visual aids. By emphasizing these key points and implementing them in your restaurant, you can provide your customers with a consistently excellent dining

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00:06:45

196. ADD Vegan/ Dairy Free Options to Your Restaurant...

Making Dough Show | Restaurant Show ·

2023/07/06

Should you add Vegan options to your restaurant menu? Why and what are the best practices? In this video, we discuss the importance of offering vegan toppings and vegan options in our pizza business. While some may question the need for catering to the vegan community, we believe that customer satisfaction and meeting their dietary needs should be a top priority. Join our team's conversation as we explore the reasons behind this decision and the positive impact it can have on our

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00:05:11

195. Thriving in the Local Market | Restaurant...

Making Dough Show | Restaurant Show ·

2023/06/29

As active members of the chamber of commerce and passionate entrepreneurs ourselves, we understand the importance of taking action to ensure the growth and prosperity of our businesses. Join us as we discuss effective tactics to boost your business and make a lasting impact in your community. In this episode of Making Dough Show, we recount a conversation with a fellow restaurant owner and shed light on the significance of proactive efforts in driving success. It's not enough to simply hope for

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00:03:31

194. How to Transform Conflict into Solutions:...

Making Dough Show | Restaurant Show ·

2023/06/23

In this new episode of Making Dough Show, we delve into the dilemma of wanting to be a good listener in a leadership role, only to realize that constantly hearing problems may not be the best approach. Join us as we explore a business environment where team members believe they're being valuable by bringing problems to their leader's attention, unaware that it's not the key to success. Discover the importance of shifting the focus from problems to solutions and empowering your team to

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00:11:01

193. RESTAURANT Call Out No Call No Show Policy |...

Making Dough Show | Restaurant Show ·

2023/06/16

Are you struggling with employee attendance and managing shift coverage? Watch this new episode of Making Dough Show and learn effective strategies for dealing with workplace challenges such as last-minute call-outs, no-call no-show situations, and maintaining accountability in the workplace. Discover valuable insights on employee scheduling, team communication, and documentation of policies to create a reliable and cooperative workforce. From streamlining time-off requests to empowering

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00:10:36

192. EARN the RESPECT of your Staff | Restaurant...

Making Dough Show | Restaurant Show ·

2023/06/06

In this new episode of Making Dough Show, we delve into the notion that respect is earned, but it's not always the whole story. As a business owner or manager, you may find yourself in situations where you feel that others are not giving you the respect you deserve. However, it's important to understand that respect goes beyond just earning it from others. Self-respect plays a vital role in creating a positive and respectful work environment. Join us as we explore the significance of

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00:10:13

191. How to FIRE a Customer Nicely | Restaurant...

Making Dough Show | Restaurant Show ·

2023/06/01

In this thought-provoking episode of Making Dough Show, we delve into the challenging decision of firing a customer in the restaurant industry. As a seasoned restaurant owner, I recount my recent experience of having to let go of a customer and provide valuable insights and practical tips on how to handle such delicate situations. In the fast-paced world of food service, we process thousands of orders each week, serving a diverse range of customers. However, occasionally, we encounter individuals

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00:06:14

190. Get Your RESTAURANT Featured on Local TV Stations

Making Dough Show | Restaurant Show ·

2023/05/29

In this episode of the Making Dough Show, I share my experience of being featured on a local TV segment as a restaurant owner. Join me as I discuss the importance of making attempts to get on TV, being prepared for the opportunity, and embracing discomfort for personal growth. I also highlight the significance of branding and investing in your restaurant's image. Learn from my reflections and get inspired to take the leap to showcase your food and business on local television! Download: The

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00:08:13

189. 3 RESTAURANT OWNER Blind Spots | Restaurant...

Making Dough Show | Restaurant Show ·

2023/05/25

Are you aware of your blind spots as a business owner? In this episode of the Making Dough Show, we delve into the critical topic of identifying blind spots in your restaurant business which is often overlooked. Cash management, product management, and discounts/promo codes can all become vulnerable areas if not properly addressed. Join us as we discuss these blind spots and share practical strategies to identify and address them. Learn how to implement checks and balances, record keeping, and

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00:06:43

188. Staying Ahead in the Restaurant Industry:...

Making Dough Show | Restaurant Show ·

2023/05/23

In today's episode of Making Dough Show, we discuss an important topic that affects restaurant owners everywhere: the impact of government funding and competition in the market. We've observed a significant increase in new restaurant openings, driven by the injection of funds such as PPP and ERTC money. This influx of capital has led to expansions and fierce competition in various neighborhoods and markets. Now, more than ever, it's crucial to evaluate how these developments affect your

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00:08:40

187. The Ultimate Guide to Streamlining Your...

Making Dough Show | Restaurant Show ·

2023/05/18

In this episode of Making Dough Show, we explore the importance of streamlining restaurant operations. As a fellow restaurant owner, I understand the passion and dedication required in this industry. Success comes from continuous improvement, not quick fixes. Streamlining your restaurant is a continuous process, a journey that requires patience and perseverance. It's essential to break free from the notion that there's a quick fix or a magic solution. Success in this field is built through

en

00:05:22

186. 3 Lessons Learned from Hiring and Firing a Sex...

Making Dough Show | Restaurant Show ·

2023/05/15

In this episode of Making Dough Show, we share another shocking and embarrassing story from one of our restaurants, emphasizing the importance of caution and conducting background checks when hiring. The story revolves around a staff member we will call “John”, who had a parole officer and was revealed to be a sex offender, leading to his dismissal. The incident took us by surprise as we had no knowledge of John's criminal background during his two months of employment. The situation was further

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00:10:44

185. From Chaos to Order: Building a Strong...

Making Dough Show | Restaurant Show ·

2023/05/12

Are you struggling with team accountability in your restaurant? In this episode of Making Dough Show, we delve into the importance of having a clear accountability chart for your management team. Without a defined structure, confusion and friction can arise, leading to tasks left undone and disagreements among team members. By implementing an accountability chart, you can assign roles, responsibilities, and clear lines of accountability. In this video, we share our own accountability chart as an

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00:09:38

184. Restaurant Staff Thief Caught and Lessons Learned

Making Dough Show | Restaurant Show ·

2023/05/08

In this episode of Making Dough Show, we share an embarrassing story of how one of our team members stole from us and sold our gift vouchers for his own profit. We also reveal how we discovered the theft and the lessons we learned from this experience. By watching this video, you'll learn how to protect your business from theft and fraud, and why it's important to communicate the true cost of running your business to your team members. Don't be naive, but also don't be too paranoid

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00:11:28

183. Create a Restaurant Inspection Form with these...

Making Dough Show | Restaurant Show ·

2023/05/04

Welcome to the latest episode of the Making Dough Show! In this episode, we will discuss a crucial aspect of the restaurant industry that often gets overlooked: the importance of having a restaurant inspection form in place. If you're a restaurant owner or manager, you know how challenging it can be to maintain consistency in your operations and ensure that your team is meeting your standards for cleanliness, safety, and health. In this episode, we will explore how having an inspection form that

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00:06:36

182. Creating the Perfect Restaurant Atmosphere: Tips...

Making Dough Show | Restaurant Show ·

2023/04/20

Welcome to this episode of the Making Dough Show! In this video, we'll be discussing the crucial topic of restaurant atmosphere. As a fellow restaurant owner, I understand that customers visit our restaurants not just for the food but also for the ambiance and overall experience. So, I'm excited to share my insights on how to create the perfect atmosphere by considering how you want your customers to feel, removing outdated decor, and being intentional about your restaurant's message

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00:04:58

181. Marketing Magic: Harnessing the Power of...

Making Dough Show | Restaurant Show ·

2023/04/13

In this episode of Making Dough Show, we're diving into the power of customer reviews as a marketing tactic. As the saying goes, "stupid reviews matter" - and we're here to show you why. By leveraging the feedback and opinions of your happy customers, you can drive more sales and grow your business without spending a dime on traditional advertising. We'll share real-world examples of how customer reviews have helped businesses like yours succeed, as well as practical tips and

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00:08:37

180. How to manage team conflict effectively | 3 Top...

Making Dough Show | Restaurant Show ·

2023/02/23

While conflict is detrimental to any kind of business, it is very much normal. As a business owner, how do you handle conflicts between your managers and team members? How effective are your ways? In this episode of Making Dough Show, I will provide top tips that we apply to all of our stores which help us a lot not only on how to resolve conflict but how to even avoid it from arising at the workplace. WATCH: FREE training all about Decoding the Restaurant Startup Cost if you are planning on

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