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PODCAST

Dave Wakeman"s The Business of Fun Podcast

When you work in entertainment, you are in the business of fun. This podcast will focus on the challenges and opportunities associated with helping your customers create memories and special moments. We will talk about sports, theatre, performing arts, and other forms of entertainment, highlighting the best ideas in marketing live experiences, creating long-term customers, and growing revenues.

All Episodes

53:02

Jeffrey Shaw teaches me how selling eggs explains...

Dave Wakeman"s The Business of Fun Podcast ·

2024/01/30

Jeffrey Shaw, author of The Self-Employed Life, teaches me some great lessons about positioning, strategy, marketing, branding, and sales. Listen and find out how selling eggs explains all of this. I'm hosting a FREE strategy webinar on 31 January 2024 at 11 AM Eastern called 'Beyond Boom and Bust'. Join the 'Talking Tickets' Slack Channel. Send me your questions about driving attendance in 2024. I'm going to use a few in an upcoming episode of 'The Business of Fun'. We want to get you into the

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16:20

I teach you how to plan for 2024

Dave Wakeman"s The Business of Fun Podcast ·

2024/01/29

This is a me episode with a recording of my 'First Wednesday with Dave' session from December where we talk about planning for 2024. I'm hosting a FREE strategy webinar on 31 January 2024 at 11 AM Eastern called 'Beyond Boom and Bust'. Join the 'Talking Tickets' Slack Channel. Send me your questions about driving attendance in 2024. I'm going to use a few in an upcoming episode of 'The Business of Fun'. We want to get you into the podcast a lot more this year. I'm planning a new sponsored event

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55:04

What Do Brokers Really Want to See When a Ticket Goes...

Dave Wakeman"s The Business of Fun Podcast ·

2023/12/18

"What do scalpers really like to see when a ticket goes on-sale?" That question popped up in my inbox about a week ago. It got me thinking about the questions that people ask me when they want to know how to "stop" the secondary market or whether or not to work with the secondary market. So, I had Martin Haigh from Total Tickets come on to discuss this topic since he's just put together a special report on the secondary market. Martin and I try to come at this topic from a neutral point of view,

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40:39

Have You Ever Worried That Your Website or Experience...

Dave Wakeman"s The Business of Fun Podcast ·

2023/09/21

My guest today, Caspian Turner, helps me answer that question and shows us how you can take some easy steps to solve the problem for yourself. I want you to be more a part of 'The Business of Fun'. What does that mean? Send me your questions about strategy: Is there an issue you are constantly struggling with? Is there something going on in your business that you don't think people are paying enough attention to? Do you feel like your organization is in danger of failing because everyone is

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40:53

The TiqAssist guys teach us about how understanding...

Dave Wakeman"s The Business of Fun Podcast ·

2023/04/19

I've got the TiqAssist guys on today. Chris Babu and Jamie Zimmerman. www.tiqassist.com We got into a bunch of stuff like: How feeling pain as STHs led them to start TiqAssist. Jumping careers to get into sports. The "strain" of resale for season ticket holders. The cash offer that TiqAssist makes to help make people have a bit more "peace of mind" Let me know what you think: Dave@DaveWakeman.com Visit my website at www.DaveWakeman.com Talking Tickets: https://talkingtickets.substack.com

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41:52

Drew McManus says "one size fits none" is a bad idea...

Dave Wakeman"s The Business of Fun Podcast ·

2023/03/20

My guest today is Drew McManus from UpStage CRM: www.upstagecrm.io We had a great time catching up in Seattle at INTIX and now we've gone and done a podcast! We hit on a lot of topics like what led Drew to start UpStage. I put Drew on the spot and make him define "one size fits none". We discuss where he gets his ideas from. Why focusing on the minimum amount of functionality is magic. And, a lot more. Hook up with my friends at Cover Genius in Birmingham for the Ticketing Professionals

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35:24

Brain Bump will make you smarter...

Dave Wakeman"s The Business of Fun Podcast ·

2023/03/13

I have Mark Herschberg back today to talk about his new app, Brain Bump. This is a really cool tool that lets you bring learning with you wherever you are. I've been taking part in the launch and it enables me to provide bite sized nuggets and insights to you so that you can access the ideas that you want to use when you need them. Check out my friends at Cover Genius: www.covergenius.com Pay special attention to the CFAR (Cancel For Any Reason) product. As we get more data, we are finding that

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58:25

Paul Bailey teaches me how to make Brand Purpose...

Dave Wakeman"s The Business of Fun Podcast ·

2023/03/09

I'm talking with Paul Bailey from Halo in Bristol, UK today. We are discussing brand and this is a great one because we set out to hit on a few really important topics: Research Brand Purpose Top of Funnel Activity Paul was kind enough to come on to be the first guest to talk about brand exclusively so that I would have some conversations that I directed to include as resources for my upcoming applied brand management class for executive MBAs. We hit on the 95/5 rule that comes out of LinkedIn's

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10:28

Christy Grantham goes to INTIX because it is an...

Dave Wakeman"s The Business of Fun Podcast ·

2023/03/07

My final conversation from the floor of INTIX at the Booking Protect booth. This time I catch up with friend of the podcast, Christy Grantham. We talk about why she goes to INTIX. Christy talks about how INTIX helps her learn about new tech, new ideas, and avoid burnout. One of the important things Christy learned was around the shift from "no refunds, no exchanges". She also highlights the importance of meeting the customer where they are. Giving people more options gives you a higher NPS

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07:35

Casey Thomas calls me a snazzy dresser!

Dave Wakeman"s The Business of Fun Podcast ·

2023/02/15

Here's another conversation live from the Cover Genius booth at INTIX 2023 in Seattle with Casey Thomas of AudienceView. We talk about what Casey likes about INTIX. We hit on things she's learned. And, why we are snazzy dressers. Check out AudienceView at www.audienceview.com Hook up with my friends at Cover Genius and find out how they've helped folks like AudienceView and the Playhouse Theatre deliver a better customer journey. And, you can find out why 48% of people taking up refund protection

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08:12

Angela Higgins live from the Cover Genius booth at...

Dave Wakeman"s The Business of Fun Podcast ·

2023/02/08

I did some quick podcast conversations at INTIX that I loosely called, "8 minutes at INTIX" from the Cover Genius booth. This first one is with Angela Higgins. Along with Jo Michel, Angela does the Ticketing Professionals Conference of Australia. The conference is in October this year. Check out my friends at Cover Genius: www.CoverGenius.com We did a really interesting panel at INTIX with Jo-Ann from AudienceView, Kelley from Playhouse Theatre, and Joe from Cover Genius that focused on how much

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01:09:48

Chris Furnell teaches us how we can make change stick...

Dave Wakeman"s The Business of Fun Podcast ·

2023/01/19

REPOST WITH REPAIRED FILE Totally new idea this week. Chris Furnell offered up the idea of a conversation centered entirely on the process of change and making change stick in our organizations. I jumped at the chance because I've been talking with y'all about change for years. So we dug in deep on change. We cover things like: Dealing with constant change. Leaders wanting to shorten the distance between ideas and results. Why you can't "tell" someone into changing. Why it is that old

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01:14:22

People are 25% more likely to go to a movie in...

Dave Wakeman"s The Business of Fun Podcast ·

2022/12/30

I'm my own guest today with an audio version of my "2023 Numbers to Know" webinar. This is something I started during the lockdown year of 2020 and I'm back with a lot of intersting stuff like: What the 60% projected drop in GDP means for Australia. And, how this will help you look at numbers. 1 and what Return to Work policies have really looked like. 63% of Americans want to take a vacation in the next 6 months. What does that really mean? Are there more gamers under 18 or over 45? Or, is the

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01:04:53

Bruce McTague tells us about the future of business...

Dave Wakeman"s The Business of Fun Podcast ·

2022/12/28

My guest today is Bruce McTague. Bruce is a first in two ways for the podcast: A think tank person A futurist This opens up the door to a really new type of conversation for listeners. We discuss things like: Adding value Lack of innovation in the economy Why large companies can have similar challenges Cruise lines and "butts in berths" "us v. them" narratives And, a whole lot more. Get my weekly newsletters: https://talkingtickets.substack.com https://businessofvalue.substack.com Visit my

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53:23

Dave Harland teaches us how to use humor in our...

Dave Wakeman"s The Business of Fun Podcast ·

2022/12/14

My guest today is Dave Harland...the Wordman himself. Get his excellent newsletter: The Word! This is an excellent conversation about things like: Dave's Uncle Tony, Gary V, and Simon Sinek and what all three of them have in common. Why being a trained journalist helps Dave be a better copywriter. How to not take yourself seriously as a marketer. What a perfect email might look like... And, more. Check out my website at www.DaveWakeman.com Get the 'Talking Tickets' newsletter for FREE each

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41:12

Eduardo Lebre explains why Coldplay's touring habits...

Dave Wakeman"s The Business of Fun Podcast ·

2022/12/08

My guest today is Eduardo Lebre from Circular Unity. www.circularunity.com We discuss sustainability in the live entertainment business. Eduardo teaches us about things like: Why Coldplay's touring habits are so important to a sustainable touring business. How likely ticket buyers are to pay for more sustainable events. Why you need to consider things like travel in the environmental impact of your event. Check out my website: www.DaveWakeman.com Join me for my annual Numbers to Know webinar

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26:05

Sheryl Lynn teaches me about the "Chair of Joy"...

Dave Wakeman"s The Business of Fun Podcast ·

2022/11/30

A little different episode today, but Sheryl Lynn from Joyley comes on and teaches me a mindfulness technique that might be useful to y'all during the holiday season. Her take on mindfulness is called "The Chair of Joy". We discuss mental health, mindfulness, negativity, and getting your mind right. Check out my friends at Booking Protect at INTIX in Seattle in January. Booking Protect is now a Cover Genius company. Since the lockdowns have finished we've seen incredible growth in the number of

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46:45

Simon Severino teaches us planning for 2023

Dave Wakeman"s The Business of Fun Podcast ·

2022/11/15

My buddy, Simon Severino, is back! We wanted to discuss planning for 2023. We also talk about his new book, Strategy Sprints. Simon gives away some valuable resources...and more. Visit my website: www.davewakeman.com Get the 'Talking Tickets' newsletter at http://talkingtickets.substack.com New stuff for 2023 on the way. Visit my friends at Booking Protect. www.bookingprotect.com They had a great time connecting with people at the Ticketing Professionals Conference last week. Now they are

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46:49

Why #BreakUpTicketmaster Now?

Dave Wakeman"s The Business of Fun Podcast ·

2022/11/03

My guests today are: Morgan Harper and Krista Brown from American Economic Liberties Project. I wanted to have them come on and talk about the campaign that they are working on around monopoly power. As we discuss on the podcast, monopoly power isn't unique to tickets, but it is an area where people can see and feel the impact with little education needed. Going through this, we talk about why being a big business isn't bad. We talk about what anticompetitive behavior looks like in action. And, we

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53:23

Simon Weber talks about how your fans don't wear a...

Dave Wakeman"s The Business of Fun Podcast ·

2022/10/18

My guest today is Simon Weber, Co-Founder of Vivenu! We had a great talk. It was really nice to get to know Simon. We covered: The importance of controlling your brand. Data. The power of market research. I pushed back on Simon's talk of Vivenu being "product oriented" because the amount of research they did into developing the product says that they are market focused. www.vivenu.com Check out my friends at Booking Protect. Hayley and Joe will be at the Ticketing Professionals Conference in

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