x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Questions for now - Compelling perspectives on digital CX

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

technology management

All Episodes

33:38

Seth Earley on setting the groundwork for AI...

Questions for now - Compelling perspectives on... ·

2022/02/18

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Seth has more than twenty years of expertise in data and information architecture, knowledge strategy, search based applications and information findability solutions.In the conversation, Seth shares advice for business leaders looking to incorporate AI solutions into their support model. Tune in to hear

en

25:38

Bitpanda on the future of investing

Questions for now - Compelling perspectives on... ·

2021/12/07

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we're joined by Lukas Enzersdorfer-Konrad, chief product officer at Bitpanda. The company is an all-in-one digital platform used for investing in stocks, exchange traded funds (ETFs), metals, cryptocurrencies and crypto indices.Tune in to hear Lukas' take on hot-button issues in the investing space including meme stocks, building trust in the face of crypto scams, like Squidcoin, and what the future

en

20:45

How a modern fintech is transforming traditional banking

Questions for now - Compelling perspectives on... ·

2021/11/23

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we're joined by Ante Spittler, co-founder and CEO of Moss. The company offers an all-in-one solution for intelligent spend management, with the aim to be the leading financial management platform for businesses across Europe.Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience. Ante also shares insight in how fintech is

en

35:05

Spotify and the future of intelligent automation

Questions for now - Compelling perspectives on... ·

2021/10/25

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we're joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning as well as some of the best practices used at Spotify to drive efficiencies.Who are the largest players in AI? Does reinforcement learning work? And how far away are we from roads filled with

en

35:40

How to engage a remote workforce with technology

Questions for now - Compelling perspectives on... ·

2021/10/12

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we're joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. TELUS International uses Workvivo internally to keep our team members connected. In fact, there are nearly 50,000 active users on the platform daily.Tune in to hear about Workvivo, their mission, and how TELUS International has used

en

28:42

Tackling modern governance with Diligent

Questions for now - Compelling perspectives on... ·

2021/09/27

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we're joined by Dottie Schindlinger, executive director of the Diligent Institute and co-host of the Corporate Director Podcast for Diligent Corporation. Diligent helps companies manage their governance, risk and compliance requirements, and the Diligent Institute serves as the research arm of the organization.Diligent not only enables company leaders to streamline the day-to-day running of

en

35:36

Coding the future with Sinead Bovell

Questions for now - Compelling perspectives on... ·

2021/08/16

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we're joined by Sinead Bovell, the founder of WAYE, a community where young entrepreneurs learn about business, technology, ethics and the future.Sinead dives into some of the ethical questions that companies using or designing technology need to consider, including how can we ensure marginalized groups are not left behind as technology advances and the need for computer literacy continues to rise

en

28:46

The Home Depot on shaping CX with strong values

Questions for now - Compelling perspectives on... ·

2021/07/26

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot's CX strategy.This approach proved especially valuable over the last 18 months, when the company experienced explosive growth. You won't want to miss Mike's advice for other CX leads navigating busy periods,

en

28:00

How Melio uses CX as a brand-defining moment

Questions for now - Compelling perspectives on... ·

2021/07/12

(Previously recorded as TELUS International Studios) Joining us on the TELUS International Studios podcast is Ingrid Olson, director of customer experience at Melio. Ingrid offers a fresh perspective on the evolution of payment platforms and the technologies behind them, as well as the CX industry as a whole.How can you use CX as a brand defining moment? How can CX teams prove value to their C-suite? What is the best way to handle periods of expansive growth? Ingrid shares her thoughts on these

en

26:33

Is your business plan future-proof?

Questions for now - Compelling perspectives on... ·

2021/06/22

(Previously recorded as TELUS International Studios) Joining us on the TELUS International Studios podcast is Aidan Connolly - CEO at Cainthus, and President of AgriTech Capital, and author of the strategic business planning book, ‘2-1-4-3, a Plan for Explosive Business Growth’. Aidan dives into his outlook on the future as a self proclaimed 'unusual leader.' In this episode, you'll hear Aidan's business plan of the future, his outlook on new technologies of the future, and the future of customer

en

43:27

Employers as educators

Questions for now - Compelling perspectives on... ·

2021/05/22

(Previously recorded as TELUS International Studios) COVID-19 restrictions have greatly impacted higher education, leaving students young and old asking the question: “are traditional degrees even worth it anymore?” This question is especially relevant as more and more organizations are offering training/development programs for team members.On this episode of TELUS International Studios, we’re joined by Dan Pontefract, previous Chief Envisioner and Chief Learning Officer at TELUS. Dan launched the

en

32:22

How Daily Harvest delivers premium CX at scale

Questions for now - Compelling perspectives on... ·

2021/05/17

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we’re joined by Joe Gilgoff, VP of Customer Care at Daily Harvest.Since the company’s start, Daily Harvest has been leading the way in centering conversations around easy, accessible, healthful foods - delivered right to your door. Part of the formula that aided in success at Daily Harvest, is the approach to customer care - where customer relationship building is key.Joe himself started his career

en

30:34

Brian Solis on the novel economy and Gen-N

Questions for now - Compelling perspectives on... ·

2021/04/16

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we’re joined by Brian Solis, global innovation evangelist at Salesforce. Brian wears many other hats as a digital anthropologist, author, and keynote speaker, so there’s no shortage of insights he has to share.From how the pandemic has changed our relationship with technology, accelerated fear and anxiety, to the stress this time has had on the economy and what it all means for your company, Brian

en

26:02

Annette Franz on tackling CX pain points

Questions for now - Compelling perspectives on... ·

2021/03/05

(Previously recorded as TELUS International Studios) Annette Franz, founder and CEO of CX Journey, joins us on this episode of TELUS International Studios. Annette has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.Visit our website to learn more about TELUS International.

en

28:30

Twilio on digital transformation and software developers

Questions for now - Compelling perspectives on... ·

2021/01/14

Companies have had to digitize their business processes at rapid speed due to the COVID-19 pandemic. Twilio is one of the companies keeping very busy during this time by helping the rest of the world's companies adapt to the modern reality of having to do business. We've seen six years of digital transformation happen in under a year - skipping over bureaucracy and decision making that holds up modernization.As many companies move from single channel to multichannel communication, they are using

en

40:53

How Patagonia's employee engagement leads to great CX

Questions for now - Compelling perspectives on... ·

2020/09/24

(Previously recorded as TELUS International Studios) It makes good business sense: happy employees lead to happy customers. On this episode, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that’s stitched into Patagonia’s fabric.Culture, purpose, and being part of a change is something that Patagonia has taken very seriously since day one. By encouraging team members to take part in climate action protests, and

en

33:07

How Shopify adapted to demand during the pandemic

Questions for now - Compelling perspectives on... ·

2020/08/13

(Previously recorded as TELUS International Studios) Recent months have been a make or break time for companies all over the world. As everyday life for so many changed seemingly overnight, companies were forced to adapt. For many shops with only brick-and-mortar locations, this looked like an acceleration of the store’s online presence in order to stay up and meet demands.Enter: Shopify, an ecommerce platform that allows companies to do business online. Operations at Shopify have sky-rocketed in

en

27:50

What CX means to venture capitalists

Questions for now - Compelling perspectives on... ·

2020/07/10

As entrepreneurslook for funding for their next big idea, they might want to take a closer look at their CX strategy. Andrew Steele from venture capital firm Activant Capital joins this episode of TELUS International Studios to discuss exactly how VCs look at how companies approach their customer experience model. This comes at evengreater importance today, as companies all over the world were recently forced to adapt when lockdown restrictions hit, and investors and customers alike were able to see

en

37:39

The voice activated CX platform simplifying the smart...

Questions for now - Compelling perspectives on... ·

2020/05/01

(Previously recorded as Voxpro - powered by TELUS International) On this episode, we speak to Alan Coleman, Founder of Sweepr – the voice-activated customer service platform looking to help streamline CX for the smart home industry.With the connected home becoming more complex and layered with multiple devices, fixing a simple technical problem might seem like a huge undertaking. Sweepr is providing the solution to assist customers with different levels of technological competency through their

en

21:06

How Indeed.com views and masters client success

Questions for now - Compelling perspectives on... ·

2019/10/16

(Previously recorded as Voxpro - powered by TELUS International) The best customer experience is as much about success as support – helping customers to find success by enabling them to get the most out of what they have purchased, rather than just helping them fix it when it breaks. ‘Successful’ customers stay longer, spend more, and refer your brand widely. In this episode, Deserie Dulaney, VP of Client Success at Indeed.com, joins us to talk about:The evolution from customer support to customer

en

72 results

Similar Podcasts

Lead With AI

Tamara Nall

Linux in the Ham Shack

Black Sparrow Media

Data Engineering Podcast

Tobias Macey

Eye On A.I.

Craig S. Smith

Reflections

Livewire Labs