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PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

01:00:13

274 - How Do I Give Them Time Off AND Keep Everyone...

The Uncharted Veterinary Podcast ·

2024/02/21

This week on the podcast, veterinary practice management super nerd Stephanie Goss gets to dive into another mailbag but this time, with RVT and Manager, Tami Lind. This mailbag comes from an ER Practice Manager who loves how close the team is but is struggling to accommodate giving them time off together. Stephanie and Tami navigate the very difficult world of time off requests and what to do when you simply can't please everyone. Let's get into this...ABOUT OUR GUEST Tami Lind, RVT is currently

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00:50:06

273 - When The Vet Won't GO FASTER

The Uncharted Veterinary Podcast ·

2024/02/14

This week on the Uncharted Podcast, Dr. Andy Roark is joined by veterinary practice management expert, Dr. Amanda Donnelly and together they tackle another question from the mailbag. In this episode, they take on the challenge of a veterinarian who, despite being exceptional with clients and production, struggles with efficiency in exam rooms, causing a backlog of duties. This backlog bleeds into other doctor's plates, having to have them finish his work yet the practice owner is hesitant to

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00:59:16

272 - Does Writing People Up Ruin Team Trust And...

The Uncharted Veterinary Podcast ·

2024/02/07

This week on the podcast, Dr. Andy Roark and practice management wiz, Stephanie Goss, tackle the intricacies of performance improvement plans in the veterinary setting that aren't all negative. The traditional approach has been carrot and stick when it comes to performance management. We know that approach is damaging to good culture where there is an environment of self-driven improvement and goals. This time, the mailbag brings us someone from the corporate world who is struggling to find balance

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00:57:47

271 - I Can't Handle It Anymore, How Do I Teach Them...

The Uncharted Veterinary Podcast ·

2024/01/31

This week on the podcast, Dr. Andy Roark and former practice administrator and veterinary practice management super nerd Stephanie Goss dive into an email they received in the mailbag. A listener of the podcast heard episode 229 where a technician was sure that the team had to be talking behind their back. Andy and Stephanie discussed having self-awareness as a skill in that episode and our listener wanted to know how to handle it when you have a team member or team members who seem to have little

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00:52:05

UVP - 270 - How The Heck Do I Make Them Feel...

The Uncharted Veterinary Podcast ·

2024/01/24

This week on the podcast, Dr. Andy Roark and practice management super geek, Stephanie Goss are talking about love. Love languages that is. We received an email in the mailbag from a practice owner who loves their team. They have tried acknowledging the hard working individuals in a variety of ways from bonuses to holiday gifts to celebrating during tech week and behind. They feel like nothing they have tried seems to be truly appreciated by the team and they are wondering what they are doing wrong

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00:24:13

UVP - 269 - Top Tricks For Talking Money With Clients

The Uncharted Veterinary Podcast ·

2024/01/22

In this week's episode, Dr. Andy Roark is joined by Adam Christman and Louise Dunn to discuss their favorite tips for handling financial conversations. Together they tackle some of the common challenges we face as veterinary professionals and offer various resources to make sure we're keeping care accessible. They both offer insight into effective team training as well as the importance of creating a special veterinary experience for your clients. Let's get into this episode! This episode is

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00:47:28

UVP - 268 - We've Got A Narcissist In The Practice-...

The Uncharted Veterinary Podcast ·

2024/01/17

This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle an email from a member of a hospital leadership team who is worried they have a narcissist on the team and it doesn't seem like the practice owner is willing to deal with the behavior from this person or get rid of them. The team is dropping like flies as a result of naughty behavior from this team member and this leader is wondering what they can do to help in this situation. Let's get into

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01:07:48

UVP - 267 - Going From Being Their Friend To Being...

The Uncharted Veterinary Podcast ·

2024/01/10

This week on the Uncharted Veterinary Podcast, Stephanie Goss and her special guest co-host, Maria Pirita, CVPM dive into a discussion about how to navigate the tricky waters when you go from being friends and a part of the team to being their boss. In this case, the new practice manager is facing an even more uphill battle because they aren't quite sure that the practice owner has their back. The team sides with decisions the old practice manager would have made and if the practice owner doesn't

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00:57:57

UVP - 266 - How Do I Make Them See Me As a Doctor and...

The Uncharted Veterinary Podcast ·

2024/01/03

This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss chat about the personal and professional challenges faced by a new veterinarian who started working at a practice where she previously functioned as a technician. They dive deep into how behaviors and perceptions from her past role have affected her current role, leading to conflicts of priority and time management. Andy and Stephanie walk through their thoughts on how to establish boundaries, leverage teamwork, and handle

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01:12:39

UVP - 265 - Unplugged 2023 - Did We Do Better Than...

The Uncharted Veterinary Podcast ·

2023/12/27

This week on the Uncharted Podcast, practice management geek Stephanie Goss takes the reins and invites her close friends Tyler Grogan, CVT - Director of Creative Marketing at Uncharted and Eric Garcia, CEO of Simply Done Tech Solutions to cohost the episode. In case you haven't heard Tyler and/or Eric on the podcast before, you are in for a treat. Tyler Grogan is a Certified Veterinary Technician with experience in specialty, emergency and general practice. A total Hufflepuff and Scrabble

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01:10:10

UVP - 264 - 2023- A Year Of Learning

The Uncharted Veterinary Podcast ·

2023/12/20

On this week's episode, Dr. Andy Roark and veterinary practice management nerd Stephanie Goss look back at the past year and talk about some of the the leadership lessons they've learned. Together they discuss learning to lean into the uncomfortable things, how learning to have patience is key as a leader and how slowing down is sometimes necessary when you want your team to eventually get faster. Let's get into this episode.... COME TO GREENVILLE WITH US ONE LAST TIME BEFORE WE HEAD OUT INTO

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00:55:24

UVP - 263 - Leadership Lessons Learned With Special...

The Uncharted Veterinary Podcast ·

2023/12/13

This week on the Uncharted Podcast, practice management geek Stephanie Goss has invited her friend and a shining light in vetmed in Dr. Molly McAllister to join her on the podcast. Molly is currently the Chief Medical Officer for Mars Veterinary Health (MVH) and is driven by her passion for preventive health and the development of future leaders in the veterinary profession. As chief medical officer, she ensures the culture, strategy, talent and tools are in place to consistently deliver excellence

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00:56:34

UVP-262-Making Sure It's Written Down-How Do We Keep...

The Uncharted Veterinary Podcast ·

2023/12/06

Dr. Erica Pounds joins Dr. Andy Roark to answer a question about if, when, and how discipline and disciplinary actions should be systematized across practices in a multi-site organization. Is it fair that some people have stricter managers than others? Should everyone in every location expect the same response if they come up short in an important way? Let's get into this! ABOUT OUR GUEST: My name is Dr. Erica Pounds, and I am an Area Chief of Staff for Banfield Pet Hospital in the Tennessee

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01:03:48

UVP - 261 - There Something In The Water - EVERYONE...

The Uncharted Veterinary Podcast ·

2023/11/29

This week on the Uncharted Podcast, Dr Andy Roark and practice management super geek, Stephanie Goss, tackle another awesome submission to the Uncharted Podcast mailbag. This week's email comes from a practice owner who has babies everywhere at their practice! They have experienced maternity leave before on the team but that was one person at a time. They are currently juggling 4 people on a small team of less than 15 who are out on leave or going out on leave in the next few months. Plus they have

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00:55:19

UVP - 260 - Hospitality In Veterinary Medicine: It's...

The Uncharted Veterinary Podcast ·

2023/11/22

This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss, is joined by a very special guest co-host. Debbie Boone, CVPM joins the podcast again, this time to discuss a topic near and dear to Stephanie's heart - the art of client care. For those of you who haven't met Debbie, let us introduce her. Debbie is a CVPM and Fear FreeSM Certified. She has worked for the veterinary profession for more than 35 years. Debbie's business, 2 Manage Vets Consulting, helps practices

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01:06:16

UVP - 259 - Do We Actually Know What Burn Out Is?

The Uncharted Veterinary Podcast ·

2023/11/15

This week on the Uncharted Podcast, Dr Andy Roark and practice management super geek, Stephanie Goss, tackle another awesome submission to the Uncharted Podcast mailbag. This week's email comes from a practice owner who is trying to wrap their brain around the varying degrees of "burn out" being discussed/felt by their team. It seems like there is no burnout profile that fits everyone on the team who is feeling that way. So this practice owner is asking Andy and Stephanie to walk through the concept

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01:02:04

UVP - 258 - Help- Am I Witnessing A Mutiny?

The Uncharted Veterinary Podcast ·

2023/11/08

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek, Stephanie Goss, are in our mailbag to tackle a question from an associate vet who is struggling with a peer. Their fellow associate seems to be having a hard time. Let's get into this... DON'T MISS YOUR CHANCE TO JOIN US... December 12, 2023: Recruiting & Retaining Millennials with Tierra Price Time: 1pm ET/10am PT – 3pm ET/12pm PT This workshop will give you tips and tricks on creating irresistible job offers for

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00:58:54

UVP - 257 - Can Financial Discussions Impact...

The Uncharted Veterinary Podcast ·

2023/11/06

This week on our bonus episode of the Uncharted Podcast, practice management nerd Stephanie Goss is joined by special guest, Dr. Phil Richmond. When Stephanie saw this letter in the mailbag, Phil was the first person who came to mind to tackle this topic with. Dr. Philip Richmond, DVM, is the Founder and Chief Consultant of Flourishing Phoenix Veterinary Consultants, LLC. As a practicing vet, he champions a positive work culture, emphasizing psychological health, safety, and wellbeing in veterinary

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00:54:44

UVP - 256 - How Do You Stop Oversharing?

The Uncharted Veterinary Podcast ·

2023/11/01

UVP - 256 - How Do You Stop Oversharing? by Uncharted Veterinary Community

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01:08:10

UVP - 255 - I'll Admit It - Some Animals Make Me...

The Uncharted Veterinary Podcast ·

2023/10/25

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by special guest, Amanda Schwarzwalder, CVPM, RVT, KPA CTP, VTS (Behavior). When Stephanie saw this letter in the mailbag, Amanda was the first person who came to mind to tackle this topic with. For over 20 years Amanda has worked as a veterinary technician in various capacities. Her interest in behavior led her to joining The Behavior Clinic in 2009. A nationally recognized speaker in veterinary behavior and Fear

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326 results

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