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PODCAST

Paint and Panel: The Edge

Paint and Panel

Welcome to The Edge: the podcast from Paint & Panel Magazine that truly gives collision-repair specialists the edge. If you"re a business owner or manager, you can"t afford to miss out on the latest industry chat. Is the new equipment on the market worthwhile for your business? What are the best practices and inspiring stories in your industry? Do you want to keep up with what your competitors and market leaders are doing? Paint & Panel will answer all of these questions and more.

business

All Episodes

25:59

PAP123: A natural extension of the customer journey...

Paint and Panel: The Edge ·

2023/09/04

This week’s key takeaway: A natural extension of the customer journey with NDRA Episode intro: Editor Sam speaks to David Butcher and John Dawson from Paint & Panel Live-sponsors, NDRA. As you will find out, the National Debt Recovery Authority does more than simply recover debt. It acts as a vital go-between to ensure customers and repairers receive fair and reasonable rates from insurers. You might not think you need the NDRA, but you probably won’t say that once you’ve heard what David and

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53:03

PAP122: Customer loyalty is your key to success

Paint and Panel: The Edge ·

2023/08/28

This week’s key takeaway: Customer loyalty is your key to success - with Sudeep Aikar Episode intro: We’ve got a great story for you on this week’s episode. Sudeep Aikar only came to this country eight months ago, but he’s already making waves in Western Australia. The production manager/estimator at Reneew Collision Repair was recruited by our former guests Ash Jardine and Aaron Scagliotta, having worked for the likes of Jaguar Land Rover in the middle east. Just how did a man who started

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23:47

PAP121: The Bodyshop Awards Judges Wrap Up

Paint and Panel: The Edge ·

2023/08/21

This week’s key takeaway: The Bodyshop Awards Judges Wrap Up Episode intro: With the Bodyshop Awards coming up, this is your chance to gain an insight into how a judge’s mind works. We’d like to give a big shout out to the judges who give up their time, unpaid. They really do it for the love. In this episode you’ll be hearing from: Steve Lozenkovski (General Manager, Bears Group) https://www.linkedin.com/in/steve-lozenkovski-14436b91/?originalSubdomain=au Greg Preston (Group Executive Manager,

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42:53

PAP120: Introducing the Australian Collision Industry...

Paint and Panel: The Edge ·

2023/08/14

This week’s key takeaway: Introducing the Australian Collision Industry Alliance - with Rob Bartlett Episode intro: How do you get young people into the collision repair industry? It’s a constant battle, but there are people out there doing a sterling job in making it happen. We speak to Rob Bartlett, founding director of the Australian Collision Industry Alliance. The ACIA is a new and exciting not-for-profit organisation promoting careers in the collision repair industry. Rob talks us through

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32:48

PAP119: Could you benefit from stepping back?

Paint and Panel: The Edge ·

2023/08/07

This week’s key takeaway: Could you benefit from standing back? - with Steve Lozenkovski Episode intro: A lot of business owners think about taking a break, but hardly any do. This week we hear from someone who’s taken himself out of the hamster wheel and empowered others in his business into the bargain. Steve Lozenkovski built up the family business to six sites and sold it off to AMA. Now he is seeking to improve his own work/life balance but also the health of the business. How is it working

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24:19

PAP118: Embracing Innovation and Supporting the Industry

Paint and Panel: The Edge ·

2023/07/31

This week’s key takeaway: Embracing Innovation and Supporting the Industry - with Steve O’Brien Episode intro: It’s coming around to that time of year again - the time when we start thinking about the Paint & Panel Bodyshop Awards. We’ve got our old mate Steve O’Brien from iBodyshop on the show this week. iBodyshop are sponsoring the awards once again this year, so we pick Steve’s brains about what makes an award winner, and why it’s important for you to come to the awards, whether you’re

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50:28

PAP117: From Panelbeater to TAFE Teacher, Cameron...

Paint and Panel: The Edge ·

2023/07/24

This week’s key takeaway: From Panelbeater to TAFE Teacher, Cameron Killen shares his story Episode intro: Do you ever wonder why it’s so difficult to find apprentices and keep hold of them? In the show this week, we’ve got a brilliant first-hand insight from a recent apprentice, Cameron Killen. Cameron started at Killen’s Collision Repairs in Armadale, but is now at the other side of the fence as a TAFE teacher, inspiring the next generation. Find out how Cameron and TAFE is future-proofing

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40:54

PAP116: Don't get caught out with your WHS system...

Paint and Panel: The Edge ·

2023/06/26

This week’s key takeaway: Don’t get caught out with your WHS system with Gary Willcox Episode intro: Are you really on top of your WHS? Can you be 100% sure you and your team are covered if the worst happens? We don’t get returning guests very often but Gary Willcox is definitely a worthy exception! His health & safety product, Monit, helps panel shops all over Australia; and Gary himself is a great champion of no-nonsense advice that can protect your business today. Maybe your are being

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47:13

PAP115: Amy Miles shares how family values and...

Paint and Panel: The Edge ·

2023/06/19

This week’s key takeaway: Amy Miles shares how family values and integrity always pays in the long run Episode intro: What an entertaining conversation we had with Amy Miles, Company Director at Valley Radiator Service. Amy presides over one of the few businesses in Oz that can still repair parts, thanks in no small part to her foreman who has been in the business since it opened in 1978! Amy tells Ben how they performed a miracle during the Queensland floods of 2022. Despite being a few feet

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27:33

PAP114: Ben's top 10 tips to stay productive and focused

Paint and Panel: The Edge ·

2023/06/12

This week’s key takeaway: Ben’s top 10 tips to stay productive and focused Episode intro: Presenter Ben puts his business-coaching hat on this week to give you a free session. People are always telling him they’re too busy, but why are they too busy? Could it be that they haven’t planned their work properly? In 20 years of coaching, Ben has seen it all. He makes it his business to know how you should manage your business, so strap yourself in and listen to a masterclass from one of the best.

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34:25

PAP113: A Deeper look into the towing industry with...

Paint and Panel: The Edge ·

2023/05/29

This week’s key takeaway: A deeper look into the towing industry with Sheen Towing Episode intro: We thought it was about time we tackled the important matter of towing: a fundamental pillar of the collision-repair service. We speak to Scott Douglas, GM of Sheen Towing, who have a whopping 25 tilt trays (soon to become 33!) and 26 body shops across Victoria. Scott has a unique insight because he has been on both sides of the fence, having been Manager of Investigations at Vic Roads before

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31:18

PAP112: Rising to the Apprentice Challenge with AMA

Paint and Panel: The Edge ·

2023/05/22

This week’s key takeaway: Rising to the apprentice challenge with AMA & Adina Nijemcevic Episode intro: Editor Sam takes the reins again to speak to Adina Nijemcevic about all-things apprenticeships. It’s hardly controversial to say we are an ageing industry that struggles to attract young talent. There is a serious skills shortage, but if you listen to our guest Adina Nijemcevic, you can certainly buck the trend. As Group Apprenticeship Manager at AMA, Adina is responsible for over 350

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27:55

PAP111: The Challenges and Benefits of Being an MSO

Paint and Panel: The Edge ·

2023/05/15

This week’s key takeaway: The challenges and benefits of being an MSO Episode intro: We’ve got something a bit different for you this week: two site visits from editor-Sam, where she discusses the pros and cons of MSOs (Multiple Site Operators). Part one: Sam talks to Fred Sleman, MD of 5 Star Panels, who process 5,000 cars per year. Have they become more attractive to insurance companies since they expanded? Is it worth the headache of having multiple shops? Part two: Sam speaks to Dave

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46:04

PAP110: 5 Tips to set and use KPIs in your business

Paint and Panel: The Edge ·

2023/05/08

This week’s key takeaway: 5 tips to set and use KPIs in your business with David Carlin Episode intro: Do you really know what’s going on in your business? This week we’re going to show you how KPIs are just like driving a car. Our guest is the esteemed David Carlin, co-owner at MaxMyProfit, and the man who makes sure presenter-Ben’s KPIs are in order in his business. By the end of this episode, you’ll have the essential info to help you set up that all-important KPI dashboard. In this

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31:15

PAP109: Overcoming the challenges of being regional...

Paint and Panel: The Edge ·

2023/05/01

This week’s key takeaway: Overcoming the challenge of being regional with Margaret Bauer Episode intro: It’s always great to speak to an award winner on the show. This week it’s Margaret Bauer from Cooma Crash Repairs, winner of the Women in Collision administration award and thoroughly dedicated to improving the industry. Cooma Crash Repairs is in deepest New South Wales; one of the most remote parts of the country. This provides a number of challenges, i.e. adverse weather, freight costs,

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39:54

PAP108: Levelling the playing field with James Knox...

Paint and Panel: The Edge ·

2023/04/24

This week’s key takeaway: Levelling the playing field with James Knox from APG Episode intro: It’s not often we get to speak to someone who has such a range of experience in the industry. James Knox is currently the CEO of APG, the largest independent part supplier in Australia, but he’s also been CEO of Repairhub (a network of repair centres) and two of the country’s largest insurance companies. He’s truly been on all sides of the fence! In today’s episode, James will focus on two major

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48:11

PAP107: 7 iBodyshop features you should be using

Paint and Panel: The Edge ·

2023/04/17

This week’s key takeaway: iBodyshop features you should be using with Steve O’Brien Episode intro: We’ve got an old friend back on the show this week to run you through some of the most important but lesser-known features of iBodyshop. And even if you don’t have iBodyshop, we thoroughly recommend you listen to Managing Director Steve explain the massive impact that certain features can have on the efficiency of your business. Find out how to save time, money and be more consistent in your

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27:47

PAP106: The Risks of EV and why Proper Training is so...

Paint and Panel: The Edge ·

2023/04/10

This week’s key takeaway: The risks of EV and why proper training is so important Episode intro: it doesn’t take a genius to work out that EVs are going to become increasingly important to collision repairers, but are you ready for it? EV training will become fundamental to the success/failure of body shops, so we sent editor Sam to the MTA NSW training facility to have a look around and give you an understanding of how this training works and why it is so important. Sam spoke to Ian Price (GM

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34:42

PAP105: What you need to know about the 2023 BodyShop...

Paint and Panel: The Edge ·

2023/04/03

This week’s key takeaway: What you need to know about the 2023 Bodyshop Awards Episode intro: It’s the 28th year of the night of nights in the collision repair industry: the Paint & Panel Bodyshop Awards. This week we’re going to give you the inside track on this year’s event. Are you eligible for nomination? Can you nominate yourself? Who else can you nominate? By the end of this episode, you’ll have all the answers. We’ll also give you a headsup on what’s new this year. *Spoiler alert* - it’s

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22:31

PAP104: How MTA NSW is Helping your get The Edge

Paint and Panel: The Edge ·

2023/03/27

This week’s key takeaway: How MTA NSW is helping you get the edge with Stavros Yallouridis Episode intro: Editor Sam is on interview duty this week, with Stavros Yallouridis: CEO of the Motor Traders’ Association of New South Wales. Stavros will give you the headsup on the all-important Body Repair code of conduct, and how NSW MTA is pioneering training in the industry. Make no bones about it: any collision repairer needs to know the extent of their liability... but how many of you can honestly

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119 results

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