PODCAST

Within the Trenches

Code 7 Podcast Network

A podcast based on the experience of being a 9-1-1 dispatcher.

government

All Episodes

01:08:14

Within the Trenches Ep 595

Within the Trenches ·

2025/03/27

Ep 595 features Daylan, a center manager at Brazoria County, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning. The challenges and triumphs of her early days in dispatch, including unforgettable calls that tested her resilience. Her experiences with domestic violence calls and the importance of empathy in 911 dispatching. The intersection of career growth and

01:10:37

Within the Trenches Ep 594

Within the Trenches ·

2025/03/19

Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – AK's transition from law enforcement to becoming a wellness specialist. The critical moments in law enforcement that shaped her journey. The importance of mental health resources and recognizing burnout. AK's current work in coaching, speaking, and spreading awareness about wellness. Her debut book, "Beat the Burnout,"

37:17

Within the Trenches Ep 593

Within the Trenches ·

2025/03/11

Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter The emotional challenges and support systems in place for dispatchers handling traumatic calls Insightful anecdotes from ride-alongs and unexpected 911 call situations How dispatchers decompress and manage stress with personal coping strategies If you

48:02

Within the Trenches Ep 592

Within the Trenches ·

2025/03/06

Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The impact of different shift hours on dispatchers' personal lives. The importance of community programs like the CARE team in supporting frequent callers. How previous careers in public service prepared Maddie and Casey for dispatch work. Navigating the lack of closure and dealing with emergency calls. The humor and humaneness

34:14

Within the Trenches Ep 591

Within the Trenches ·

2025/02/27

Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC. Episode topics – Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits. Understand the evolving culture in 911 centers and the importance of a supportive work environment. Hear about Courtnie's journey into public safety and the experiences that have shaped her career. Learn about impactful calls and how they influence dispatchers' growth and

01:06:05

Within the Trenches Ep 590

Within the Trenches ·

2025/02/21

Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Support Stanislaus Regional 911 by purchasing a Rocket Scientist’s shirt. Proceeds go to their wellness team. Purchase here - SR911 Rocket Scientist’s T-shirt Episode topics – Kasey Young's journey and 17 years of public safety experience Transitioning a crisis-laden center into a thriving 911 dispatch system The cultural shifts and

01:22:26

Within the Trenches Ep 589

Within the Trenches ·

2025/02/19

Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Early influences on Ryan and his brother Tyler's interest in public safety The role of family support when facing the challenges of a first responder career Ryans' moving recount of his experiences with his late wife, Kayla The overwhelming support from the community

32:51

Within the Trenches Ep 588

Within the Trenches ·

2025/02/11

Ep 588 features Angela, a 911 Professional out of New Hanover County 911, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Angela's introduction to the dispatch field and the unexpected surprises along the way The importance of mental health and wellness for dispatchers Angela's experiences with medical calls and their emotional impact Advice to new hires on maintaining mental health and seeking support If you have any comments or questions or would like to

59:30

Within the Trenches Ep 587

Within the Trenches ·

2025/02/04

Ep 587 features Shana, a 911 Professional out of Massachusetts. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Transitioning from a towing company dispatcher to 911 dispatcher Facing the emotional challenges and responsibilities of the job Handling a traumatic personal experience while on duty The significance of mental health and self-care in high-stress professions The role of community and support in overcoming personal and professional hurdles If you

01:05:37

Within the Trenches Ep 586

Within the Trenches ·

2025/01/28

Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts . Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Jenny’s journey from being an EMT to a 911 dispatcher Navigating the challenges of training and early calls The impact of the COVID-19 pandemic on her dispatch work Dealing with intense and emotional 911 calls Her transformative experience at a professional development ranch If you have any comments or questions or

01:13:55

Within the Trenches Ep 585

Within the Trenches ·

2025/01/21

Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Challenges and surprises of starting in public safety Donna's transformative experience at a unique leadership training event Early career stories, including memorable calls and interactions The impact and bond of working in a small county sheriff's office Reflections and advice for those starting their journey in

22:25

Within the Trenches Ep 584

Within the Trenches ·

2025/01/14

Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The importance of networking in public safety The memorable transition from an EMT to a 911 dispatcher A harrowing call involving an allergic reaction and quick police response The lasting impact of the job on personal life and mental health If you have any comments or questions or would like to be a guest on the

21:42

Within the Trenches Ep 583

Within the Trenches ·

2025/01/07

Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The initial surprises and challenges of being a fresh 911 dispatcher Transitioning from customer service to public safety Memorable and intense calls within her first weeks Advice for those considering a career in dispatch If you have any comments or questions or would like to be a guest on the show, please email me

28:13

Within the Trenches Ep 582

Within the Trenches ·

2024/12/30

Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Desmond talks about his unexpected entry into 911 dispatching The challenges and changes in the hiring and training process over the past 10 years Memorable and impactful calls Desmond has handled The importance of community and peer support in 911 services Desmond reflects on what he's learned and how the profession has

32:56

Within the Trenches Ep 581

Within the Trenches ·

2024/12/30

Ep 581 features Emily, a CTO at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily's initial reluctance to disclose her hearing aids and how she overcame it The importance of supportive colleagues and genuine leadership Emily's emotional experience with using hearing aids for the first time Significance of addressing personal and mental health challenges in the workplace Strategies for better self-care and maintaining a healthy

01:35:25

Within the Trenches Ep 580

Within the Trenches ·

2024/12/23

Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Find out more about the Thin Gold Line Foundation - Web Episode topics – Jason’s traumatic first call and its long-lasting impacts Coping with critical incidents and lack of immediate support Kathy and Jason’s journey through severe health challenges and misdiagnoses The founding of the Thin Gold Line Foundation to aid dispatchers Advocacy for recognizing

01:48:34

Within the Trenches Ep 579

Within the Trenches ·

2024/12/18

Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare to be Great virtual event that took place from December 9 through 13th, 2024. Sponsored by INdigital - Facebook |

36:18

Within the Trenches Ep 578

Within the Trenches ·

2024/12/16

Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kate's emergency response experience and the evolution of technology Emotional toll of dispatch work and Kate's background with Homeland Security Importance of understanding personal strengths and finding the right role Kate's transition to Cobb County 911 and her motivation driven by past tragedies If you have any comments or questions or

33:03

Within the Trenches Ep 577

Within the Trenches ·

2024/12/15

Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Real-life experiences from Kysheem’s first emergency calls Comparison of phone and radio roles in emergency communications Detailed overview of the extensive training process for dispatchers Importance of staying composed and understanding subtle communication cues in 911 If you have any comments or questions or would

34:44

Within the Trenches Ep 576

Within the Trenches ·

2024/12/04

Ep 576 features Madison, an Emergency Communications Officer 2 and Training Officer 1, at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The emotional impact of losing a colleague and the role of peer support The reality versus perception of emergency calls The use of dark humor in coping with job-related stress The importance of teamwork and shared understanding among colleagues If you have any comments or questions or would like

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