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PODCAST

Experiencing Data w/ Brian T. O’Neill

Brian T. O’Neill from Designing for Analytics

Does the value of your insights, analytics, or automated intelligence product sometimes feel invisible to buyers and users? Does your product have impressive analytics and AI technology, but user adoption and sales still are not where you want them to be? While it has never been easier to build data-driven products, why does it still seem so hard to build indispensable data products that users can"t live without—and will gladly pay for? I’m Brian T. O’Neill, and on Experiencing Data — a Listen Notes

technology management

All Episodes

52:22

How Specialized LLMs Can Help Enterprises Deliver...

Experiencing Data w/ Brian T. O’Neill ·

2024/08/20

“Last week was a great year in GenAI,” jokes Mark Ramsey—and it’s a great philosophy to have as LLM tools especially continue to evolve at such a rapid rate. This week, you’ll get to hear my fun and insightful chat with Mark from Ramsey International about the world of large language models (LLMs) and how we make useful UXs out of them in the enterprise. Mark shared some fascinating insights about using a company’s website information (data) as a place to pilot a LLM project, avoiding privacy

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50:18

What the Data Says About Why So Many Data Science and...

Experiencing Data w/ Brian T. O’Neill ·

2024/08/06

Guess what? Data science and AI initiatives are still failing here in 2024—despite widespread awareness. Is that news? Candidly, you’ll hear me share with Evan Shellshear—author of the new book Why Data Science Projects Fail: The Harsh Realities of Implementing AI and Analytics—about how much I actually didn’t want to talk about this story originally on my podcast—because it’s not news! However, what is news is what the data says behind Evan’s findings—and guess what? It’s not the technology.In

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26:36

148 - UI/UX Design Considerations for LLMs in...

Experiencing Data w/ Brian T. O’Neill ·

2024/07/23

Ready for more ideas about UX for AI and LLM applications in enterprise environments? In part 2 of my topic on UX considerations for LLMs, I explore how an LLM might be used for a fictitious use case at an insurance company—specifically, to help internal tools teams to get rapid access to primary qualitative user research. (Yes, it’s a little “meta”, and I’m also trying to nudge you with this hypothetical example—no secret!) ;-) My goal with these episodes is to share questions you might want to ask

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25:46

147 - UI/UX Design Considerations for LLMs in...

Experiencing Data w/ Brian T. O’Neill ·

2024/07/10

Let’s talk about design for AI (which more and more, I’m agreeing means GenAI to those outside the data space). The hype around GenAI and LLMs—particularly as it relates to dropping these in as features into a software application or product—seems to me, at this time, to largely be driven by FOMO rather than real value. In this “part 1” episode, I look at the importance of solid user experience design and outcome-oriented thinking when deploying LLMs into enterprise products. Challenges with

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42:07

146 - (Rebroadcast) Beyond Data Science - Why...

Experiencing Data w/ Brian T. O’Neill ·

2024/06/25

Ben Shneiderman is a leading figure in the field of human-computer interaction (HCI). Having founded one of the oldest HCI research centers in the country at the University of Maryland in 1983, Shneiderman has been intently studying the design of computer technology and its use by humans. Currently, Ben is a Distinguished University Professor in the Department of Computer Science at the University of Maryland and is working on a new book on human-centered artificial intelligence.I’m so excited

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53:09

145 - Data Product Success: Adopting a...

Experiencing Data w/ Brian T. O’Neill ·

2024/06/11

Wait, I’m talking to a head of data management at a tech company? Why!? Well, today I'm joined by Malcolm Hawker to get his perspective around data products and what he’s seeing out in the wild as Head of Data Management at Profisee. Why Malcolm? Malcolm was a former head of product in prior roles, and for several years, I’ve enjoyed Malcolm’s musings on LinkedIn about the value of a product-oriented approach to ML and analytics. We had a chance to meet at CDOIQ in 2023 as well and he went on my

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52:38

144 - The Data Product Debate: Essential Tech or...

Experiencing Data w/ Brian T. O’Neill ·

2024/05/28

Welcome to another curated, Promoted Episode of Experiencing Data! In episode 144, Shashank Garg, Co-Founder and CEO of Infocepts, joins me to explore whether all this discussion of data products out on the web actually has substance and is worth the perceived extra effort. Do we always need to take a product approach for ML and analytics initiatives? Shashank dives into how Infocepts approaches the creation of data solutions that are designed to be actionable within specific business workflows—and

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50:01

143 - The (5) Top Reasons AI/ML and Analytics SAAS...

Experiencing Data w/ Brian T. O’Neill ·

2024/05/14

Welcome back! In today's solo episode, I share the top five struggles that enterprise SAAS leaders have in the analytics/insight/decision support space that most frequently leads them to think they have a UI/UX design problem that has to be addressed. A lot of today's episode will talk about "slow creep," unaddressed design problems that gradually build up over time and begin to impact both UX and your revenue negatively. I will also share 20 UI and UX design problems I often see (even if clients do

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50:56

142 - Live Webinar Recording: My UI/UX Design Audit...

Experiencing Data w/ Brian T. O’Neill ·

2024/04/30

Welcome to a special edition of Experiencing Data. This episode is the audio capture from a live Crowdcast video webinar I gave on April 26th, 2024 where I conducted a mini UI/UX design audit of a new podcast analytics service that Chris Hill, CEO of Humblepod, is working on to help podcast hosts grow their show. Humblepod is also the team-behind-the-scenes of Experiencing Data, and Chris had asked me to take a look at his new “Listener Lifecycle” tool to see if we could find ways to improve the UX

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43:49

141 - How They’re Adopting a Producty Approach to...

Experiencing Data w/ Brian T. O’Neill ·

2024/04/16

In this week's episode of Experiencing Data, I'm joined by Duncan Milne, a Director, Data Investment & Product Management at the Royal Bank of Canada (RBC). Today, Duncan (who is also a member of the DPLC) gives a preview of his upcoming webinar on April 24, 2024 entitled, “Is that Data Product Worth Building? Estimating Economic Value…Before You Build It!” Duncan shares his experience of implementing a product mindset within RBC's Chief Data Office, and he explains some of the challenges,

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42:44

140 - Why Data Visualization Alone Doesn’t Fix UI/UX...

Experiencing Data w/ Brian T. O’Neill ·

2024/04/02

This week on Experiencing Data, I chat with a new kindred spirit! Recently, I connected with Thabata Romanowski—better known as "T from Data Rocks NZ"—to discuss her experience applying UX design principles to modern analytical data products and dashboards. T walks us through her experience working as a data analyst in the mining sector, sharing the journey of how these experiences laid the foundation for her transition to data visualization. Now, she specializes in transforming complex,

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51:02

139 - Monetizing SAAS Analytics and The Challenges of...

Experiencing Data w/ Brian T. O’Neill ·

2024/03/19

This week on Experiencing Data, something new as promised at the beginning of the year. Today, I’m exploring the world of embedded analytics with Zalak Trivedi from Sigma Computing—and this is also the first approved Promoted Episode on the podcast. In today’s episode, Zalak shares his journey as the product lead for Sigma’s embedded analytics and reporting solution which seeks to accelerate and simplify the deployment of decision support dashboards to their SAAS companies’ customers. Right there,

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33:05

138 - VC Spotlight: The Impact of AI on SAAS and...

Experiencing Data w/ Brian T. O’Neill ·

2024/03/05

In this episode of Experiencing Data, I speak with Ellen Chisa, Partner at BoldStart Ventures, about what she’s seeing in the venture capital space around AI-driven products and companies—particularly with all the new GenAI capabilities that have emerged in the last year. Ellen and I first met when we were both engaged in travel tech startups in Boston over a decade ago, so it was great to get her current perspective being on the “other side” of products and companies working as a VC. Ellen draws

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44:50

137 - Immature Data, Immature Clients: When Are Data...

Experiencing Data w/ Brian T. O’Neill ·

2024/02/20

This week, I'm chatting with Karen Meppen, a founding member of the Data Product Leadership Community and a Data Product Architect and Client Services Director at Hakkoda. Today, we're tackling the difficult topic of developing data products in situations where a product-oriented culture and data infrastructures may still be emerging or “at odds” with a human-centered approach. Karen brings extensive experience and a strong belief in how to effectively negotiate the early stages of data maturity

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44:16

136 - Navigating the Politics of UX Research and Data...

Experiencing Data w/ Brian T. O’Neill ·

2024/02/06

This week I’m chatting with Caroline Zimmerman, Director of Data Products and Strategy at Profusion. Caroline shares her journey through the school of hard knocks that led to her discovery that incorporating more extensive UX research into the data product design process improves outcomes. We explore the complicated nature of discovering and building a better design process, how to engage end users so they actually make time for research, and why understanding how to navigate interdepartmental

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52:47

135 - “No Time for That:” Enabling Effective Data...

Experiencing Data w/ Brian T. O’Neill ·

2024/01/23

This week, I’m chatting with Steve Portigal, who is the Principal of Portigal Consulting and the Author of Interviewing Users. We discuss the changes that prompted him to release a second version of his book 10 years after its initial release, and dive into the best practices that any team can implement to start unlocking the value of data product UX research. Steve explains that the key to making time for user research is knowing what business value you’re after, not simply having a list of

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46:52

134 - What Sanjeev Mohan Learned Co-Authoring “Data...

Experiencing Data w/ Brian T. O’Neill ·

2024/01/09

In this episode, I’m chatting with former Gartner analyst Sanjeev Mohan who is the Co-Author of Data Products for Dummies. Throughout our conversation, Sanjeev shares his expertise on the evolution of data products, and what he’s seen as a result of implementing practices that prioritize solving for use cases and business value. Sanjeev also shares a new approach of structuring organizations to best implement ownership and accountability of data product outcomes. Sanjeev and I also explore the

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02:33

133 - New Experiencing Data Interviews Coming in...

Experiencing Data w/ Brian T. O’Neill ·

2023/12/26

Today I am sharing some highlights for 2023 from the podcast, and also letting you all know I’ll be taking a break from the podcast for the rest of December, but I’ll be back with a new episode on January 9th, 2024. I’ve also got two links to share with you—details inside!Transcript Greetings everyone - I’m taking a little break from Experiencing Data over December of 2023, but I’ll be back in January with more interviews and insights on leveraging UX design and product management to create

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42:56

132 - Leveraging Behavioral Science to Increase Data...

Experiencing Data w/ Brian T. O’Neill ·

2023/12/12

In this conversation with Klara Lindner, Service Designer at diconium data, we explore how behavioral science and UX can be used to increase adoption of data products. Klara describes how she went from having a highly technical career as an electrical engineer and being the founder of a solar startup to her current role in service design for data products. Klara shares powerful insights into the value of user research and human-centered design, including one which stopped me in my tracks during this

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36:57

131 - 15 Ways to Increase User Adoption of Data...

Experiencing Data w/ Brian T. O’Neill ·

2023/11/28

This week I’m covering Part 1 of the 15 Ways to Increase User Adoption of Data Products, which is based on an article I wrote for subscribers of my mailing list. Throughout this episode, I describe why focusing on empathy, outcomes, and user experience leads to not only better data products, but also better business outcomes. The focus of this episode is to show you that it’s completely possible to take a human-centered approach to data product development without mandating behavioral changes, and

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