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PODCAST

PMP Industry Insiders

Brought to you by Donnie Shelton and Dan Gordon

The PMP Industry Insiders podcast helps pest control and lawn care professionals grow their businesses. Every week, hosts Donnie Shelton and Dan Gordon talk with the biggest players in the pest control and lawn care markets about what’s changing in the industry and take listeners to the front lines of what the future holds.

business management

All Episodes

14:33

Top Insights from April's PMP Industry Insider Podcast

PMP Industry Insiders ·

2025/05/05

🎙️ Welcome to Insiders Rewind — Recapping April!This month, we’re diving into insights from Episodes 220 to 223, ✅ Episode Highlights: Ep. 220: Accurate Reports - Are you squeezing enough value out of your CRM data? Ep. 221: Tariffs! - Lots of chemicals used in the pest control industry come from other countries. What is the impact on these with all of the tariff talk? Ep. 222: AI CSRs - Ka Tsu from Avoca AI explains more about AI CSRs and how they never sleep, never take a day off and never miss

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38:36

Episode 224: Triangle & Voice for Pest: A Field Report

PMP Industry Insiders ·

2025/05/01

Voice for Pest's Director of Business Development Raymond Kidwell joins the show to discuss the recent implementation of a new phone system at Donnie's company, Triangle Home Services. They cover Donnie's initial concerns, highlight the benefits of the system, including enhanced efficiency and reporting features, and discuss the AI capabilities Donnie is most excited about.Guest: Raymond Kidwell, Director of Business Development, Voice for Pest Hosts: Dan Gordon, PCO Bookkeepers &

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38:43

Episode 223: Passing the Torch: Part 3

PMP Industry Insiders ·

2025/04/24

This week, Dan and Donnie continue the family business series with Mikey & Mandy Nolen, the father-daughter team who operate Nozzle Nolen in West Palm Beach, Fla. They cover how the company is transitioning to a new generation of leadership, including Mickey's philosophy of "getting out of the way without going away."Guests: Mickey Nolen & Mandy Nolen, Nozzle Nolen Pest Solutions Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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38:03

Episode 222: Are AI CSRs Really Here? An...

PMP Industry Insiders ·

2025/04/17

What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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41:36

Episode 221: Tariff-Proof Your Pest Business: What...

PMP Industry Insiders ·

2025/04/08

In this early-release episode, Dan and Donnie react to the Trump administration's sweeping tariff announcement. They cover potential consequences for the pest and lawn industries, share best practices for weathering an economic jolt and offer advice for owners experiencing uncertainty. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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15:34

Top Takeaways From March's PMP Industry Insider...

PMP Industry Insiders ·

2025/04/07

Welcome to Insiders Rewind — Recapping March! This month, we’re diving into insights from Episodes 216 to 219, covering everything from Agent AI to tax strategies, growth challenges, and flipping business models for success! Ep. 216: Agent AI Playbook for Service Business Owners — Discover how Agent AI works autonomously and integrates with your systems for true automation. Ep. 217: Taxes 101 — Dan and Donnie share tax tips and how to avoid common pitfalls for pest and lawn business owners. Ep

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37:06

Episode 220: Why Accurate Reports + Actionable Data...

PMP Industry Insiders ·

2025/04/03

In this episode, Dan and Donnie discuss what you need to do month in and month out to create accurate financial statements so you can take meaningful action in your business. Donnie offers a glimpse into the numbers he uses to run Triangle Pest Control, and Dan shares an accountant's perspective and tools he recommends. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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35:58

Episode 219: Creating Cohesion: The Power of a...

PMP Industry Insiders ·

2025/03/27

In this episode, Dan and Donnie dig into the challenges of managing growth and keeping your team on the same page as your pest or lawn company scales and becomes more complicated. They share their experiences and strategies for overcoming growth-related obstacles, and why having a strong vision is essential. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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38:19

Episode 218: Evolving With Your Business: An...

PMP Industry Insiders ·

2025/03/20

On this episode, Dan and Donnie welcome Bryan Clayton, CEO and co-founder of GreenPal, an online marketplace that connects homeowners with lawn mowing professionals. He walks through his journey from mowing lawns to scaling and selling a $10 million landscaping company to founding an "Uber for lawn care," and he shares advice for growing as an entrepreneur along the way. Guest: Bryan Clayton, CEO and Co-Founder, GreenPal Hosts: Dan Gordon, PCO Bookkeepers & M&A

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30:12

Episode 217: Taxes 101: Make Better Decisions & Save...

PMP Industry Insiders ·

2025/03/13

Understanding taxes empowers you to make informed decisions and ultimately saves you money. But many successful business people don't really understand their taxes. In this episode, Dan and Donnie delve into tax-related topics, including individual taxes, capital gains, business income, deductions and the executive order on tax credits. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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39:01

Episode 216: Marketing, Sales & More: The Agent AI...

PMP Industry Insiders ·

2025/03/06

What if you could eliminate all your repetitive administrative tasks? In this episode, Dan and Donnie discuss the potential for leveraging "agent AI" technology in your pest control business. Donnie also walks through a software demo and shares how to begin creating an AI personal assistant so you can make better use of your time.Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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13:50

Insiders Rewind: Top Insights and Takeaways From...

PMP Industry Insiders ·

2025/03/03

Welcome to Insiders Rewind, the new monthly recap series from the PMP Industry insider Podcast! In this episode, Brett The Editor, takes you through the most impactful moments from February's episodes.Ep. #212 - A 7 Point Plan To Get Ready For The Season Ep. #213 - 3 Takeaways From Beyond Service Ep. #214 - 4 Pest Industry Trends For 2025 Ep. #215 - A Top 100 Turnaround Whether you're in the pest & lawn industry or a business leader looking for growth strategies, Insiders Rewind delivers

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41:30

Episode 215: A Top 100 Turnaround: The Bugman's...

PMP Industry Insiders ·

2025/02/27

The Bugman's Brian Olson joins Dan and Donnie to share how he turned around his Top 100 pest control business after struggling to achieve growth and profit goals. He shares the lessons he's learned by getting laser focused on KPIs in pursuit of becoming a customer- and team-centric firm with 80 percent recurring revenue. Guest: Brian Olson, President/CEO, The Bugman Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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41:03

Episode 214: 4 Pest Industry Trends for 2025

PMP Industry Insiders ·

2025/02/20

This week Dan and Donnie check in with David Billingsly, a consultant with The Billingsly Group and the facilitator of the PMP Industry Insiders Peer Groups. David covers four trends he's seeing among companies in the peer groups and how to apply them to your business to get better in 2025. Guest: David Billingsly, The Billingsly Group & PMP Industry Insiders Peer Groups Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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38:25

Episode 213: 3 Takeaways from Beyond Service

PMP Industry Insiders ·

2025/02/13

This week, Dan shares his observations from WorkWave's Beyond Service user conference, which took place earlier this month. He covers can't-ignore topics from the event, including the ubiquity of artificial intelligence tools, an increased focus on key performance indicators and the mark private equity investors are making on the pest and lawn industries.Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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43:20

Episode 212: A 7-Point Plan to Get Ready for the Season

PMP Industry Insiders ·

2025/02/06

Industry veteran Patrick Quigley is back on the podcast to discuss how to prepare for the busy pest control season now. He shares a 7-point plan to overcome common challenges and set your team up for success. Guest: Patrick Quigley, President, Sales Training by Design Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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16:00

Insiders Rewind: Top Insights and Takeaways from...

PMP Industry Insiders ·

2025/02/03

Welcome to Insiders Rewind, the brand-new monthly recap series from the PMP Industry Insider Podcast! In this episode, Brett The Editor, takes you through the most impactful moments from January’s episodes.Episodes Featured: 207: 2025 Marketing Trend Shifts w/Alex Booth 208: Recapping 2024 & Forecasting 2025 w/Dan and Donnie 209: The Long Game: Mastering Exit Planning w/Dan and Donnie 210: Passing the Torch Part 1 w/Charlie, Chaz & Carley Church 211: Passing the Torch Part 2 w/Howard and

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33:55

Episode 211: Passing the Torch: Part 2

PMP Industry Insiders ·

2025/01/30

This week, Anti-Pesto's Howard Bright and Conner Bright join the show to discuss how they are transitioning the company to the next generation of leadership. They talk about the challenges and opportunities presented by the succession process with a focus on the importance of relationships, learning from others and transparency.Guests: Howard Bright & Connor Bright, Anti-Pesto Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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39:55

Episode 210: Passing the Torch: Part 1

PMP Industry Insiders ·

2025/01/23

On this episode, Dan and Donnie welcome the leaders of Getem Services, a 103-year-old, fourth-generation family pest control business. Charlie Church, owner and president, and his children Chaz Church, VP of operations, and Carley Church, marketing and HR manager, discuss how they're working toward a smooth transition to the next generation of ownership.Guests: Charlie Church, Chaz Church & Carley Church, Getem Services Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie

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38:16

Episode 209: The Long Game: Mastering Exit Planning...

PMP Industry Insiders ·

2025/01/16

On this week's episode, Donnie and Dan discuss the importance of long-term exit planning for your company. They cover common exit strategies for pest and lawn care business owners and emphasize the need for clear financial goals and contingency plans in case of unexpected events. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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