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PODCAST

The Operations Room: A Podcast for COO’s

Bethany Ayers & Brandon Mensinga

We are the COO coaches to help you successfully scale in this new world where efficiency is as important as growth. Remember when valuations were 3-10x ARR and money wasn’t free? We do. Each week we share our experiences and bring in scale up experts and operational leaders to help you navigate both the burning operational issues and the larger existential challenges. Beth Ayers is the former COO of Peak AI, NewVoiceMedia and Codilty and has helped raise over $200m from top funds - Softbank,

business management

All Episodes

51:14

52. How to know when it's time to go

The Operations Room: A Podcast for COO’s ·

2024/09/19

In this episode we discuss: When it is the right time to quit. We are joined by Eleena Broadfoot, Advisor and Executive Coach.Love The Operations Room? Please support us by rating and reviewing it here.We chat about the following with Eleena Broadfoot:What are the important factors to consider when deciding to leave a job.Adding value to the business and making a meaningful impact should be a priority.Leaving a job requires careful planning and consideration of personal and professional factors.Why

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43:00

51. Fractional COO: Is it worth it?

The Operations Room: A Podcast for COO’s ·

2024/09/12

In this episode we discuss: fractional COO, is it worth it? We are joined by Karina Mikhli, Founder, Fractionals United.Love The Operations Room? Please support us by rating and reviewing it here.We chat about the following with Karina Mikhli:What is the role of a fractional COO?How difficult is it to find a role as a fractional COO?What is crucial for winning fractional COO roles?What are the channels of entry for fractional work?What should pricing and structuring fractional work be based

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37:00

50. How to be a COO

The Operations Room: A Podcast for COO’s ·

2024/09/05

In this episode we discuss: how to be a COO in today's complex world. We are joined by Jennifer Geary, Seasoned C-Suite executive across multiple industries and roles from fractional COO to Managing Director. Author of bestselling books How To Be a COO, CRO, CPO and CSO.Love The Operations Room? Please support us by rating and reviewing it here.We chat about the following with Jennifer Geary:The role of a COO involves being the second-in-command and bridging the gap between strategy and

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47:34

49. How To Stop Your Company From Drowning In...

The Operations Room: A Podcast for COO’s ·

2024/06/27

In this episode we discuss: the challenges of asynchronous communication in a remote-first organisation. We are joined by Jeremy Slater, COO at Bob W.We chat about the following with Jeremy Slater:How to do asynchronous communication wellManaging information overloadWhy you need to invest in robust knowledge management -- hint: impacts customer service, operations, and scalabilityReferenceshttps://www.linkedin.com/in/jeremy-jack-slater/www.bobw.cohttps://bit.ly/jeremyslaterBiographyAfter an

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40:52

48. How To Present And Not Suck

The Operations Room: A Podcast for COO’s ·

2024/06/20

48. How to present and not suckIn this episode we discuss presentation skills and storytelling. We are joined by Jonathan Zatland, Operating Partner at Forme Partners.We chat about the following with Jonathan Zatland:Secrets to crafting narratives that captivate.How authenticity can transform your leadership narrativesWhy your presentations are falling flatReferenceshttps://www.linkedin.com/in/jonathan-zatland-992a1b12/BiographyA creative and commercial leader with an extensive career in high growth

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47:17

47. What are the priorities for COO's in 2024? Part 2

The Operations Room: A Podcast for COO’s ·

2024/06/14

In this episode we discuss: The Future COO in Tech Companies. We are joined by Tony Olvet and Andrea Siviero from IDC.We chat about the following:How do COOs navigate the evolving landscape of digital transformation while ensuring organisational stability?What are the key priorities for COOs in 2024, and how do they drive strategic thinking beyond technology?What role do COOs play as the connective tissue of organisations, orchestrating digital initiatives and driving innovation?How can COOs

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34:26

46. The Secret Life Of Boards

The Operations Room: A Podcast for COO’s ·

2024/06/06

In this episode we discuss: Board Relationships. We are joined by Helen Hopper and Joy Harcup, authors of book, The Art and Psychology of Board Relationships.We chat about the following:Unravelling Boardroom Dynamics: What's Really at Stake?The Power of Psychological Safety: A Boardroom Imperative?Self-Awareness: The Boardroom Game Changer?Mastering Conflict Resolution in the Boardroom: Strategies UnveiledTrust, Collaboration, Success: The Boardroom

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39:08

45. What is strategy anyhow?

The Operations Room: A Podcast for COO’s ·

2024/05/30

In this episode we discuss: The depths of strategy. We are joined by Steve Spall, Board Advisor.We chat about the following:What are the hallmarks of a good strategy?Do complex strategies hinder rather than help?How can leaders ensure that every employee understands and aligns with the strategy?Can leaders without a natural strategic mindset still drive a company's success through strong execution and team alignment?References:www.linkedin.com/in/stevespallBiography:Over the past 15 years, Steven

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46:56

44. Does performance management work?

The Operations Room: A Podcast for COO’s ·

2024/05/23

In this episode, we discuss performance management and getting the most from your teams. We are joined by Jessica Zwaan, Author of the best-selling book, Built for People, and COO of Talentful.We chat about:Can traditional performance reviews truly capture an employee's value?Are OKRs just a trendy buzzword or a real strategy for driving company success?How can organizational network analysis uncover the real influencers in your team?What does it take to measure true employee performance in today's

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34:06

43. Is usage-based pricing the answer?

The Operations Room: A Podcast for COO’s ·

2024/05/16

In this episode, we discuss usage-based pricing, seat pricing, maximising margin and customer expansion. We are joined by Mark Stiving, Founder of Impact Pricing.We chat about:What exactly is usage-based pricing?How do we correlate pricing metrics with how customers are using the product?What are the criteria and considerations when choosing the value metric?How do you choose between true usage-based pricing and tiered usage-based pricing?How do we work around the pricing mechanisms that our clients

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47:38

42. Is it possible to pivot to profitability?

The Operations Room: A Podcast for COO’s ·

2024/05/09

In this episode, we discuss: Is it possible to pivot to profitability? We are joined by Libby Penn, she is the COO of Improbable.We chat about the following:What's the COO's role in the pivot to profitabilityWhat are the right bets to make in a business?How should we balance profitability and growth?What is the importance of well-documented data?What is realistic in terms of profitability?Who is responsible for capturing data?References: LinkedInThinking in Bets by Annie DukeBiography:Libby Penn has

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39:26

41. The life-ruining power of routines

The Operations Room: A Podcast for COO’s ·

2024/05/02

In this episode, we discuss: The life-ruining power of routines. We are joined by Markham Heid, he is a Journalist with TIME and New York Times.We chat about the following:How do we optimise our lives without falling into the trap of routine?Do we need routine and structure to be productive?Are you busy because it’s necessary?What’s the right balance between routine and creative space?How can companies get involved in breaking routine and encouraging creativity? References:LinkedInArticle - The

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33:00

40. Why does community matter for organisations?

The Operations Room: A Podcast for COO’s ·

2024/04/25

In this episode, we discuss: Why does community matter for organisations? We are joined by Jaclyn Pascocello, she is the founder of Fabrik.We chat about the following:What are the trends in people and the connections they are building and want to build?Where should the L&D budget be spent?Is it part of the company's responsibility to help foster connections that are not within the company?Are we at the top of a community-building hype cycle?What are the optimal conditions for the hybrid

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44:18

39. What are the priorities for COO’s in 2024?

The Operations Room: A Podcast for COO’s ·

2024/04/18

In this episode we discuss: What are the priorities for COO’s in 2024? We are joined by Cameron Herold, he is the founder of the COO Alliance and author of the Second in Command.We chat about the following:What are the priorities for COO’s in 2024?How should we think about budgets this year?How is the COO role changing?What are the commonalities across COO’s?How do you work with a controlling CEO?How should a COO think about their relationship with the CEO?Do you have tips on how-to give good

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53:44

38. Life Lessons

The Operations Room: A Podcast for COO’s ·

2024/04/11

In this unique episode, Bethany Ayers and Brandon Mensinga share their personal stories. This episode is simply titled: Life Lessons. Bethany and Brandon are experienced scale-up COO’s and the co-hosts of the Operations Room.We chat about the following lessons:Know where you want to goLean into the fearDon’t try to be somebody elseFocus on the job that is in front of youKnow your superpowerAccept critical feedback for what it isLeadership is about serving othersFind people who stretch youTake

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46:50

37. Which HRIS do I need?

The Operations Room: A Podcast for COO’s ·

2024/04/04

In this episode we discuss: Which HRIS do I need? We are joined by Matt Bradburn, Founder & CEO of the People Collective.We chat about the following:What are our views on Rippling? Personio? Factorial? BambooHR? HiBob?What is a good vendor choice for a scaling company of a few hundred people that wants something that is very customisable?What is a good all-in-one vendor choice that is good at employee engagement and for UK companies supports international expansion into the US?What are the

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35:36

36. What does a good COO framework look like?

The Operations Room: A Podcast for COO’s ·

2024/03/28

In this episode we discuss: What does a good COO framework look like? We are joined by Simon Wakeman, former COO of TPXimpact and creator of the B3 Framework.We chat about the following:Are investment bets the responsibility of the COO?What is an operating model?What is minimum viable governance? How much process is too much process?How to best manage a risk register to make it usefulWhat is in the “systems” box?How do you structure data teams?What are some practices around cadences?References: B3

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53:44

35. Is wellbeing a complete waste of time?

The Operations Room: A Podcast for COO’s ·

2024/03/21

In this episode we discuss: Is wellbeing a complete waste of time? We are joined by Gethin Nadin, cited as one of HR’s Most Influential Thinkers and author of the bestseller “A Work In Progress: Unlocking Wellbeing to Create More Sustainable and Resilient Organisations.”Bethany and I discuss:What is the COO’s role in solving workplace stress?What can a COO do to optimise employees and support their mental health?We chat about the following with Gethin:What is wellbeing? In the context of a company,

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45:06

34. How do you build an organisation to compete with...

The Operations Room: A Podcast for COO’s ·

2024/03/14

In this episode we discuss: How do you build an organisation to compete with Google? We are joined by Omid Ashtari, ex-COO of Streebees and President of Citymapper.We chat about the following with Omid:How do you think about organisational structure?How proactive should you be in anticipating organisational challenges?What is the highest impact communication challenge you helped resolve?How do you prevent drift from the customer as the company scales?References:

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47:11

33. How do you scale from 100 employees to IPO?

The Operations Room: A Podcast for COO’s ·

2024/03/07

In this episode we discuss: How do you scale from 100 employees to IPO? We are joined by Mark Logan, ex-COO of Skyscanner and currently Chief Entrepreneurial Advisor to the Scottish GovernmentWe chat about the following with Mark:What are the foundations of scale?How do you prevent command and control from creeping in?What goes wrong with organisational alignment over time?Why doesn’t OKR cascading work?What are the three golden processes of an organisation?Why do things break when you scale? What

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