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PODCAST

The Operations Room: A Podcast for COO’s

Bethany Ayers & Brandon Mensinga

We are the COO coaches to help you successfully scale in this new world where efficiency is as important as growth. Remember when valuations were 3-10x ARR and money wasn’t free? We do. Each week we share our experiences and bring in scale up experts and operational leaders to help you navigate both the burning operational issues and the larger existential challenges. Beth Ayers is the former COO of Peak AI, NewVoiceMedia and Codilty and has helped raise over $200m from top funds - Softbank,

business management

All Episodes

47:17

47. What are the priorities for COO's in 2024? Part 2

The Operations Room: A Podcast for COO’s ·

2024/06/14

In this episode we discuss: The Future COO in Tech Companies. We are joined by Tony Olvet and Andrea Siviero from IDC.We chat about the following:How do COOs navigate the evolving landscape of digital transformation while ensuring organisational stability?What are the key priorities for COOs in 2024, and how do they drive strategic thinking beyond technology?What role do COOs play as the connective tissue of organisations, orchestrating digital initiatives and driving innovation?How can COOs

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34:26

46. The Secret Life Of Boards

The Operations Room: A Podcast for COO’s ·

2024/06/06

In this episode we discuss: Board Relationships. We are joined by Helen Hopper and Joy Harcup, authors of book, The Art and Psychology of Board Relationships.We chat about the following:Unravelling Boardroom Dynamics: What's Really at Stake?The Power of Psychological Safety: A Boardroom Imperative?Self-Awareness: The Boardroom Game Changer?Mastering Conflict Resolution in the Boardroom: Strategies UnveiledTrust, Collaboration, Success: The Boardroom

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39:08

45. What is strategy anyhow?

The Operations Room: A Podcast for COO’s ·

2024/05/30

In this episode we discuss: The depths of strategy. We are joined by Steve Spall, Board Advisor.We chat about the following:What are the hallmarks of a good strategy?Do complex strategies hinder rather than help?How can leaders ensure that every employee understands and aligns with the strategy?Can leaders without a natural strategic mindset still drive a company's success through strong execution and team alignment?References:www.linkedin.com/in/stevespallBiography:Over the past 15 years, Steven

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46:56

44. Does performance management work?

The Operations Room: A Podcast for COO’s ·

2024/05/23

In this episode, we discuss performance management and getting the most from your teams. We are joined by Jessica Zwaan, Author of the best-selling book, Built for People, and COO of Talentful.We chat about:Can traditional performance reviews truly capture an employee's value?Are OKRs just a trendy buzzword or a real strategy for driving company success?How can organizational network analysis uncover the real influencers in your team?What does it take to measure true employee performance in today's

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34:06

43. Is usage-based pricing the answer?

The Operations Room: A Podcast for COO’s ·

2024/05/16

In this episode, we discuss usage-based pricing, seat pricing, maximising margin and customer expansion. We are joined by Mark Stiving, Founder of Impact Pricing.We chat about:What exactly is usage-based pricing?How do we correlate pricing metrics with how customers are using the product?What are the criteria and considerations when choosing the value metric?How do you choose between true usage-based pricing and tiered usage-based pricing?How do we work around the pricing mechanisms that our clients

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47:38

42. Is it possible to pivot to profitability?

The Operations Room: A Podcast for COO’s ·

2024/05/09

In this episode, we discuss: Is it possible to pivot to profitability? We are joined by Libby Penn, she is the COO of Improbable.We chat about the following:What's the COO's role in the pivot to profitabilityWhat are the right bets to make in a business?How should we balance profitability and growth?What is the importance of well-documented data?What is realistic in terms of profitability?Who is responsible for capturing data?References: LinkedInThinking in Bets by Annie DukeBiography:Libby Penn has

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39:26

41. The life-ruining power of routines

The Operations Room: A Podcast for COO’s ·

2024/05/02

In this episode, we discuss: The life-ruining power of routines. We are joined by Markham Heid, he is a Journalist with TIME and New York Times.We chat about the following:How do we optimise our lives without falling into the trap of routine?Do we need routine and structure to be productive?Are you busy because it’s necessary?What’s the right balance between routine and creative space?How can companies get involved in breaking routine and encouraging creativity? References:LinkedInArticle - The

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33:00

40. Why does community matter for organisations?

The Operations Room: A Podcast for COO’s ·

2024/04/25

In this episode, we discuss: Why does community matter for organisations? We are joined by Jaclyn Pascocello, she is the founder of Fabrik.We chat about the following:What are the trends in people and the connections they are building and want to build?Where should the L&D budget be spent?Is it part of the company's responsibility to help foster connections that are not within the company?Are we at the top of a community-building hype cycle?What are the optimal conditions for the hybrid

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44:18

39. What are the priorities for COO’s in 2024?

The Operations Room: A Podcast for COO’s ·

2024/04/18

In this episode we discuss: What are the priorities for COO’s in 2024? We are joined by Cameron Herold, he is the founder of the COO Alliance and author of the Second in Command.We chat about the following:What are the priorities for COO’s in 2024?How should we think about budgets this year?How is the COO role changing?What are the commonalities across COO’s?How do you work with a controlling CEO?How should a COO think about their relationship with the CEO?Do you have tips on how-to give good

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53:44

38. Life Lessons

The Operations Room: A Podcast for COO’s ·

2024/04/11

In this unique episode, Bethany Ayers and Brandon Mensinga share their personal stories. This episode is simply titled: Life Lessons. Bethany and Brandon are experienced scale-up COO’s and the co-hosts of the Operations Room.We chat about the following lessons:Know where you want to goLean into the fearDon’t try to be somebody elseFocus on the job that is in front of youKnow your superpowerAccept critical feedback for what it isLeadership is about serving othersFind people who stretch youTake

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46:50

37. Which HRIS do I need?

The Operations Room: A Podcast for COO’s ·

2024/04/04

In this episode we discuss: Which HRIS do I need? We are joined by Matt Bradburn, Founder & CEO of the People Collective.We chat about the following:What are our views on Rippling? Personio? Factorial? BambooHR? HiBob?What is a good vendor choice for a scaling company of a few hundred people that wants something that is very customisable?What is a good all-in-one vendor choice that is good at employee engagement and for UK companies supports international expansion into the US?What are the

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35:36

36. What does a good COO framework look like?

The Operations Room: A Podcast for COO’s ·

2024/03/28

In this episode we discuss: What does a good COO framework look like? We are joined by Simon Wakeman, former COO of TPXimpact and creator of the B3 Framework.We chat about the following:Are investment bets the responsibility of the COO?What is an operating model?What is minimum viable governance? How much process is too much process?How to best manage a risk register to make it usefulWhat is in the “systems” box?How do you structure data teams?What are some practices around cadences?References: B3

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53:44

35. Is wellbeing a complete waste of time?

The Operations Room: A Podcast for COO’s ·

2024/03/21

In this episode we discuss: Is wellbeing a complete waste of time? We are joined by Gethin Nadin, cited as one of HR’s Most Influential Thinkers and author of the bestseller “A Work In Progress: Unlocking Wellbeing to Create More Sustainable and Resilient Organisations.”Bethany and I discuss:What is the COO’s role in solving workplace stress?What can a COO do to optimise employees and support their mental health?We chat about the following with Gethin:What is wellbeing? In the context of a company,

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45:06

34. How do you build an organisation to compete with...

The Operations Room: A Podcast for COO’s ·

2024/03/14

In this episode we discuss: How do you build an organisation to compete with Google? We are joined by Omid Ashtari, ex-COO of Streebees and President of Citymapper.We chat about the following with Omid:How do you think about organisational structure?How proactive should you be in anticipating organisational challenges?What is the highest impact communication challenge you helped resolve?How do you prevent drift from the customer as the company scales?References:

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47:11

33. How do you scale from 100 employees to IPO?

The Operations Room: A Podcast for COO’s ·

2024/03/07

In this episode we discuss: How do you scale from 100 employees to IPO? We are joined by Mark Logan, ex-COO of Skyscanner and currently Chief Entrepreneurial Advisor to the Scottish GovernmentWe chat about the following with Mark:What are the foundations of scale?How do you prevent command and control from creeping in?What goes wrong with organisational alignment over time?Why doesn’t OKR cascading work?What are the three golden processes of an organisation?Why do things break when you scale? What

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01:01:24

32. What can VC and PE backed operators learn from...

The Operations Room: A Podcast for COO’s ·

2024/02/29

In this episode we discuss: What can VC and PE backed operators learn from each other? We are joined by Sam Smith, the founder & MD of PepTalks, a training provider for private equity backed CEOs and their management teams.We chat about the following with Sam:What are the types of PE companies?How are company valuations determined?How does the commercial model work between PE companies and LP’s?Can you shift track and move from VC-backed to PE-backed?How does a PE firm structure funds when they

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37:39

31. How do you build a business that is smarter than...

The Operations Room: A Podcast for COO’s ·

2024/02/22

In this episode we answer the question: How do you build a business that is smarter than you? Our guest is Jennifer Sundberg, the co-CEO of Board Intelligence and author of Collective Intelligence.We discuss the following with Jennifer:Why is it so hard to get great conversations in business review meetings?How do you get good at asking the right questions?How do you develop the habit of asking good questions in the organisation?How do you create phenomenal meetings?How do you cut through

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46:22

30. Why is hybrid working an inclusivity issue?

The Operations Room: A Podcast for COO’s ·

2024/02/15

In this episode we unpack the topic of: Why is hybrid working an inclusivity issue?. We talked with Brian Elliott, he is the co-founder of Future Forum, author of the bestseller How the Future Works: Leading Flexible Teams to do the Best Work of Their LivesWe then discuss the following with Brian:What does the data say on return to work and the push back from employees?What is the connection between inclusivity and remote working?What do you do when the CEO blames missed targets on remote working?Is

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53:18

29. What is it like being COO of a private equity...

The Operations Room: A Podcast for COO’s ·

2024/02/08

In this episode we unpack the topic of: What is it like being COO of a private equity backed business? We are joined by Pete Harris, COO of Pipedrive.Bethany and I discuss: When are we at our best? Our worst?What are we passionate about in a business context?What is our why?We then discuss the following with Pete:Why the title COO versus CRO or CCO?How are you being evaluated by your PE investors?How do you motivate employees given you are not founder led?What does a board meeting look like in PE

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44:49

28. Do product leaders make good COO's?

The Operations Room: A Podcast for COO’s ·

2024/02/01

In this episode we unpack the topic of: Do product leaders make good COO's? with Martyn Fagg, COO of Tillo and Matt Jones COO at ex-COO at ParentPay.Bethany and I discuss the following:What does a good product leader look like?What does a good product manager look like?We then discuss the following with Martyn and Matt:How did the transition to COO happen?Was picking up the people function challenging?How do you get the people function to be more data-driven?How do you get product development and

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