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PODCAST

Salesforce Admins Podcast

The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.

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All Episodes

26:14

Real Talk for Admins on Content, Conferences, and...

Salesforce Admins Podcast ·

2025/03/27

Real Talk for Admins on Content, Conferences, and Agentforce Today on the Salesforce Admins Podcast, we talk to Joy Shutters-Helbing, Senior Manager of Salesforce Practice at Captech and Salesforce MVP Hall-of-Famer, and Mike Reynolds, Senior Product Marketing Manager at Slack. Join us as we chat about creating community content, navigating conference submissions, and their new podcast, the Jam Pod. You should subscribe for the full episode, but here are a few takeaways from our conversation

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24:03

AI-Powered Dynamic Layouts for Salesforce Admins

Salesforce Admins Podcast ·

2025/03/20

Today on the Salesforce Admins Podcast, we talk to Brinkal Janani, Director of Product Management at Salesforce. Join us as we chat about the future of AI-powered customization that’s coming with Generative Canvas. You should subscribe for the full episode, but here are a few takeaways from our conversation with Brinkal Janani. Build dynamic experiences for users with no code Brinkal has always been fascinated by how admins can build dynamic user experiences without code. He was on the original

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27:59

What Role Does AI Play in Consulting and Salesforce...

Salesforce Admins Podcast ·

2025/03/13

Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator. Join us as we chat about how she uses AI in her consulting and Salesforce Admin work, and how she’s built a career in tech without a traditional tech background. You should subscribe for the full episode, but here are a few takeaways from our conversation with Megan Tuano. The misconception about tech careers Megan started her career at UC

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36:25

The Power of Agentforce and Slack for Building Custom...

Salesforce Admins Podcast ·

2025/03/06

Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how to combine Agentforce with Slack and all the cool new things you can do with custom AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Gillian Bruce. If you can build on Salesforce, you can build on Slack Peanut butter and jelly, macaroni and cheese, cookies and milk—some things just go together. That’s

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25:34

Roadmap to TDX25 for Admins

Salesforce Admins Podcast ·

2025/02/27

Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Kate Lessard, and Brittney Gibson from the Admin Relations team. Join us as we chat about what they're looking forward to at TDX 2025 and the keynotes, sessions, and how to make the most of your time. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee, Kate Lessard, and Brittney Gibson. Don’t miss Jen and Kate’s sessions at TDX We’re looking forward to seeing you at TDX next

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27:17

Unlocking More Value in Salesforce With Foundations...

Salesforce Admins Podcast ·

2025/02/20

Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and why it’s the key to unlocking the power of Agentforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Eddie Cliff. Introducing Salesforce Foundations Everyone’s excited about Agentforce and everything you can do when you combine Salesforce with AI. But what about smaller orgs? How will EE

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18:38

Boost Your AI Strategy with Salesforce Labs AI Library

Salesforce Admins Podcast ·

2025/02/13

Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Marianna Torres. What is Salesforce Labs? Growing up, Marianna was always interested in more creative pursuits and had never considered a career in tech

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25:57

Spring '25 Salesforce Features: AI, Flows, and User...

Salesforce Admins Podcast ·

2025/02/06

Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce and the host of How I Solved It and Automate This! Join us as we chat about everything coming with the Spring ‘25 release and what’s new for Agentforce and AI on Salesforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee. Jen’s highlights from the Spring ‘25 release Every year, Jen’s release readiness blog post is our most popular

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34:35

How Erick Mahle is Using AI to Transform Mortgage...

Salesforce Admins Podcast ·

2025/01/30

Today on the Salesforce Admins Podcast, we talk to Erick Mahle, VP of Revenue Operations & Digital Transformation at Lendz Financial. Join us as we chat about how he’s using AI to drive digital transformation and how he started FlowFest, the largest global Salesforce flow competition. You should subscribe for the full episode, but here are a few takeaways from our conversation with Erick Mahle. Solving business problems with Salesforce Erick was always interested in technology as a kid, helping his

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39:17

5 Steps for Admins to Get Agentforce Ready

Salesforce Admins Podcast ·

2025/01/23

Today on the Salesforce Admins Podcast, we talk to Dorian Earl, Salesforce Admin and Founder of Development Consulting Partners, LLC. Join us as we chat about the 5 steps you can take to prepare for Agentforce and AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Dorian Earl. Preparing for big changes with AI Dorian started his career as a medical and dental equipment sales rep. He had over 100,000 products and 300 clients to keep track of, and

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29:25

Agentforce's Best Friend: Clean, Reliable Data

Salesforce Admins Podcast ·

2025/01/16

Agentforce's Best Friend: Clean, Reliable Data Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, a Consultant and Salesforce MVP. Join us as we chat about why clean data is essential for leveraging generative AI and how you can get your organization moving. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lizz Hellinga. Generative AI thrives on clean data Lizz has a clear message: clean data isn’t optional anymore. She stresses, “If

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29:08

What Are the Top AI Use Cases for Modern Marketers...

Salesforce Admins Podcast ·

2025/01/09

Today on the Salesforce Admins Podcast, we talk to John Wall, co-host of the Marketing Over Coffee Podcast. Join us as we chat about how tools like generative AI are reshaping workflows, strategies, and content creation for marketing. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Wall. AI and the future of marketing Most Salesforce Admins need to work hand in hand with marketing to give them the tools they need to do their jobs. As we

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20:59

2025 Roadmap for Salesforce Admins: AI, Agentforce,...

Salesforce Admins Podcast ·

2025/01/02

Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we ask our guests three questions about what Agentforce means for admins, content they want to highlight from 2024 to help you get started with AI in Salesforce, and what they’re looking forward to in 2025. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Lee, Joshua Birk, and Kate Lessard

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44:24

How Agentforce Transforms Customer Interactions at...

Salesforce Admins Podcast ·

2024/12/19

Today on the Salesforce Admins Podcast, we talk to Nochum Klein, Director of Information Security at Salesforce. Join us as we chat about how Agentforce can make customer interactions and interacting with your organization’s documentation much, much easier. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nochum Klein. A rabbi, a mainframe programmer, and a data security expert… Nachum might have one of the most interesting paths to the Salesforce

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27:59

How Agentforce Is Changing the Career Landscape

Salesforce Admins Podcast ·

2024/12/12

Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator. Join us as we chat about navigating career transitions in tech, the power of AI, and making your mark in the Salesforce ecosystem. You should subscribe for the full episode, but here are a few takeaways from our conversation with Megan Tuano. Overcoming barriers to a career in tech Megan got her start working in college admissions for a data

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37:02

Gillian Is Back to Talk Agentforce and Slack!

Salesforce Admins Podcast ·

2024/12/05

Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how Agentforce allows you to bring Salesforce to Slack, and why every admin should learn how to build Slack solutions. You should subscribe for the full episode, but here are a few takeaways from our conversation with Gillian Bruce. Why Salesforce Admins should build on Slack If you’re a longtime listener to the pod, you’ve got to be excited about this week’s guest

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28:47

How Can Small Teams Benefit from Salesforce...

Salesforce Admins Podcast ·

2024/11/21

Today on the Salesforce Admins Podcast, we talk to Andrew Russo, Salesforce Architect at BACA Systems. Join us as we chat about Salesforce Foundations and why it’s a game changer for solo admins and small orgs. You should subscribe for the full episode, but here are a few takeaways from our conversation with Andrew Russo. The solo admin guide to Dreamforce Andrew calls himself a Salesforce Archi-admin-eloper. At BACA Systems he’s a team of one, managing a complex org with all sorts of flows and

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16:51

Key Security Best Practices for Salesforce Admins...

Salesforce Admins Podcast ·

2024/11/14

Today on the Salesforce Admins Podcast, Josh Birk talks to Jagan Nathan, Technical Architect with Customer Success at Salesforce. Join us as we chat about guest user anomalies and what you can do about them with the Threat Detection app. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jagan Nathan. The most important thing for a successful Data Cloud migration Jagan works as a Technical Architect with the Customer Success Group at Salesforce. He’s

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31:47

What Makes Tableau Pulse Essential for Salesforce...

Salesforce Admins Podcast ·

2024/11/07

Today on the Salesforce Admins Podcast, we talk to John Demby, Director of Solution Engineering at Tableau. Join us as we chat about Tableau Pulse, Tableau Einstein, and how easy it is to get started. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Demby. Getting to know Tableau Pulse and Tableau Einstein John leads a team of demo engineers for Tableau. What that means is they get their hands on all the new solutions and products ahead of

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35:09

How Can Salesforce Admins Overcome Imposter Syndrome...

Salesforce Admins Podcast ·

2024/10/31

Today on the Salesforce Admins Podcast, guest host Josh Birk talks to Katie Villanueva, Golden Hoodie winner and Salesforce Administrator at 10K Advisors. Join us as we chat about her work with mental health advocacy and mindfulness principles that you can apply to your work as a Salesforce Admin. You should subscribe for the full episode, but here are a few takeaways from our conversation with Katie Villanueva. Mental health advocacy in the Salesforce ecosystem Katie started out as an accidental

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213 results

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