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PODCAST

Remarkable Retail Podcast

Michael LeBlanc, Steve Dennis

With the pace of disruption continuing to accelerate, with more and more power being concentrated in the hands of only a few mega-retailers, with consumer needs and wants being constantly reshaped, and with the global impact of tariffs still far from certain, how do you make sense of what to do and, most importantly, gain the confidence to aim higher, move faster and act more boldly. That"s where the industry leading, award-winning Remarkable Retail Podcast comes in. I"m Steve Dennis, strategic

business management

All Episodes

00:49:09

Creating Extraordinary Retail Places: Our Interview...

Remarkable Retail Podcast ·

2025/02/18

We're joined by fellow Retail Voices by NRF honoree Kevin Ervin Kelley to unpack some of the key lessons from his remarkable book Irreplaceable: Creating Extraordinary Places That Bring People Together and his recent NRF "Big Show" talk.We discuss how physical retail must dramatically evolve in an ever more digital world, the "Bonfire Effect," his key principles for connecting more powerfully with customers though design, and much, much more. You won't see your stores the same way after this

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00:47:30

From Tariffs to Tech: The Biggest Retail Trends You...

Remarkable Retail Podcast ·

2025/02/11

Joining us for an insightful and fast-paced discussion of what's new and next in retail today are Marie Driscoll, Sharon Yourell Lawlor, and Michael Zakkour, three of our fellow top Retail Voices by NRF.We leverage their deep expertise to get their perspectives on a wide-range of the industry's most important topics, including the potential impact of tariffs, what it will take for the luxury market to get back on track, and the outlook for AI. We also get their hot-takes on retail media networks,

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00:50:53

Rethinking Work: Our Interview with Rishad Tobaccowala

Remarkable Retail Podcast ·

2025/02/04

Joining us to discuss his brilliant new book Rethinking Work: Seismic Changes in the Where, When & Why, is author, speaker, and trusted advisor Rishad Tobaccowala. Rishad returns to the pod to share important themes in how work is changing in profound ways and what leaders need to do to respond to emerging and powerful new forces. As usual we start by unpacking the week in retail news, including a wee bit of macro-economic news amid a fair amount of chaos. Then it's on to DeepSeek's shocking

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00:49:42

2025 Provocative Predictions for Retail's Future: Part 2

Remarkable Retail Podcast ·

2025/01/28

We wrap up the second batch of Steve's provocative annual retail predictions with a focus on (mostly) educated guesses for the department store sector, what's next for Target, whether a new retail apocalypse is on the horizon, the outlook for deal making, and the impact of GLP-1 drugs like Ozempic. All this plus a few bonus wildcard prognostications. But first, we start with a look at the latest retail news including what the wild and wooly first week of the Trump administration and what it might

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00:44:36

People-Led, Tech Powered with Chris Nicholas,...

Remarkable Retail Podcast ·

2025/01/21

Joining us for our first interview of the year is Sam's Club President and CEO Chris Nicholas. Chris shares how he and his team are driving remarkable performance at one of North America's biggest and most successful retailers. In a fascinating conversation he explains how warehouse clubs are "meeting the moment." We delve into the power of the limited assortment, membership model while also learning how Sam's deftly blends leading edge technology with the power of human connection. But first we

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00:41:58

2025 Provocative Predictions for Retail's Future: Part 1

Remarkable Retail Podcast ·

2025/01/14

A Dozen Provocative Predictions for Retail's Future, Plus 5 "Wild Card" Prognostications! In the first of two episodes, Steve lays out his first six predictions for retail in 2025.But first, we start with a look at the latest retail news from the past couple of weeks, including an early result on Holiday consumer spending, the formation of Catalyst Brands consisting of SPARC's Lucky Brand, Aéropostale, Nautica, Eddie Bauer and Brooks Brothers brands, as well as JCPenney. We look back briefly on

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00:02:19

Navigating Retail's Uncertain Horizon: Get Ready for...

Remarkable Retail Podcast ·

2025/01/07

If we had to pick a couple of words to describe the last few years, "volatile" and "uncertain" are very likely to be at the top of anyone's list.What words and themes will define this next year? Chaos? Clarity? Prosperity? Purpose?Will struggling retailers at long last make the bold leaps they must, or edge ever closer to the precipice? Can the promises of innovation be met, taking consumer experiences to new heights?/2025 looks to be a year where agility and resilience reign supreme as retailers

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00:24:14

It’s Not the Luck of the Irish: Primark Does Retail...

Remarkable Retail Podcast ·

2024/12/31

In this special encore bonus episode, we update and revisit the story of Primark, the Dublin-based retail giant with 450 stores across 17 countries.We initially spoke to Primark's US President, Kevin Tulip, in the spring of 2023, and we discussed the brand's steady push into the American market and its ambitious plans for the future.Primark ended 2024 with 29 stores in 12 states, including its first two locations in Texas, and has set its sights on reaching 60 stores in the US by 2026—highlighted by

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00:28:35

2024 Retail Predictions Unpacked (Part 2)

Remarkable Retail Podcast ·

2024/12/20

We wrap up Season 9 with Part 2 of taking account of Steve's 2024 retail predictions. Our second batch include:7. Neiman Marcus and Saks merge.8. Nordstrom goes private.9. Apple's "Vision Pro" is a big nothing burger...for now10. Sustainability schizophrenia hits a new high.11. Bailing still doesn't fix the hole among those stuck in the mediocre middle.12. Health-related services are this year's retail media networks.13. Commercial real estate becomes a slow motion crisis (if we're lucky)We

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00:44:24

2024 Retail Predictions Unpacked (Part 1)

Remarkable Retail Podcast ·

2024/12/17

We're all about accountability on the Remarkable Retail podcast, so as we bring this season to a close once again it's time to grade Steve on 2024 predictions. In part 1 we dig into six of his baker's dozen of retail prognostications, which include:1. The bifurcation of just about everything accelerates.2. For many brands, flat is the new up.3. AI: This time its personal.4. The D continues to come out of DTC—except for top vendor brands5. There is a culling of the once and future unicorn

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00:22:59

Transforming Global Fan Engagement with Patrick...

Remarkable Retail Podcast ·

2024/12/13

In this special bonus episode, we delve into the innovative intersection of sports and e-commerce with Patrick Jenkinson, Commercial Director for Venue and E-commerce at Manchester United, and Thomas Peyer, Director, Growth, SCAYLE, a leading enterprise e-commerce platform.Patrick shares insights into Manchester United's remarkable global fan base, boasting over 270 million social followers and viewership that rivals global sporting events like the Super Bowl. Highlighting the club's transition from

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00:47:58

Sephora's Remarkable Rise with Artemis Patrick,...

Remarkable Retail Podcast ·

2024/12/10

Our very special guest this week is is Artemis Patrick, President of Sephora-North America, clearly one of the most remarkable brands in retail today. Artemis shares her remarkable personal and professional journey, along with the keys to Sephora's fantastic growth across the last two decades. We explore how the brand creates a harmonized shopping experience, the role of both humans and technology in delivering a memorable customer experience, and why supporting diverse voices is so important. We

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00:19:11

Selling Sexy: The Victoria's Secret Story with...

Remarkable Retail Podcast ·

2024/12/06

Welcome to a special episode of the Remarkable Retail podcast, featuring part two of our interview with noted retail journalists, Chantal Fernandez and Lauren Sherman, talking about their fabulous new book Selling Sexy: Victoria's Secret and the Unraveling of an American Icon. Steve picks up the conversation asking about Victoria's Secret's role in elevating supermodels to new heights in the cultural zeitgeist. Then we explore the end of Victoria's Secret dominance in retail, the complicated genius

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00:43:25

Selling Sexy: The Victoria's Secret Story with...

Remarkable Retail Podcast ·

2024/12/03

We welcome noted retail journalists Chantal Fernandez and Lauren Sherman to the podcast to discuss their fabulous new book Selling Sexy: Victoria's Secret and the Unraveling of an American Icon. And we had so much to talk about we are releasing our interview in two parts. In the first part of our conversation we explore Victoria's Secret's origin and growth in the broader context of retail's evolution and from the perspective of Lex Wexner's creation of L2 Brands. We delve into how the brand became

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00:44:51

Start with Wow

Remarkable Retail Podcast ·

2024/11/26

"People buy the story before they buy the product."This week we go sans guest to unpack one of Steve's "mind leaps" from his latest book: Leaders Leap: Transforming Your Company at the Speed of Disruption. In a world of infinite choice, 24/7 access, intense competition, and an epic battle for attention, more and more it's critical to "start with wow."By improving our aim in the customers we seek to serve and by aiming higher in the value we deliver, brands can become the compelling signal amid all

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00:51:35

Pulling Back the Covers on Casper Sleep with Joe...

Remarkable Retail Podcast ·

2024/11/19

Joining us for another interview recorded live in the Bambuser remote podcast studio at Shoptalk Fall event is Joe Megibow, Casper Sleep's CEO. Joe is a veteran of both more traditional companies as well as disruptor brands, and he helps us understand the evolution of digitally-native brands, the trials and tribulations of trying to reinvent the mattress category, and how he hopes to reinvent Casper and set it on a path of profitable growth.As usual we open by dissecting the most important news of

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00:47:12

What's Next for Retail Real Estate with Rebecca...

Remarkable Retail Podcast ·

2024/11/12

Joining us in the Bambuser remote podcast studio at Shoptalk Fall in Chicago is Rebecca Fitts, SVP, Alvarez & Marsal's Property Solutions.Hot on the heels of Rebecca's joining us on the inaugural list of top NRF Retail Voices, we do a deep dive into what's new and next for the ever dynamic world of retail real estate. Among the topics we cover is how digital disruption has shaped the physical store landscape, repurposing of malls, lingering impacts from the pandemic, the over-saturation of certain

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00:30:59

The World's First Omni-channel, er, Unified Commerce...

Remarkable Retail Podcast ·

2024/11/05

“The success of our brand will increasingly be determined by our ability to meet our customers' needs anytime, anywhere, anyway.”Arthur Martinez, Sears CEO, February 1999You might be wondering who was the first person to lead omni-channel efforts at a major retailer. Was it Phil Phygital, Sean Seamless, Uri Unified, or someone else entirely? This week, in this encore episode, we reveal our answer.But before we get into the heart of the episode, we pause briefly to share the exciting news that both

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00:46:50

Taking the Pulse of Digital Retail with Zia Daniell...

Remarkable Retail Podcast ·

2024/10/29

Joining us in the Bambuser podcast studio for the first of several episodes recorded live at Shoptalk's inaugural fall event in Chicago is Zia Daniell Widger, Chief Content Officer at eMarketer.In a wide-ranging conversation on digital trends across the globe, Zia's shares both her many years of experience in her current role (along with stints at Shoptalk, Forrester, and Jupiter Research) combined with new research to shine a light on where retail is headed. Among the topics we cover is the

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00:40:35

All About the Bunny with Anna Martini, CEO of Psycho...

Remarkable Retail Podcast ·

2024/10/22

Our guest this week is Anna Martini, CEO of Psycho Bunny, the fast-growing men's clothing wear brand founded in New York in 2005. She takes us into the provocative brand's origin story, what makes the brand unique, and how she is crafting a global growth strategy. We also learn how having a clear view of their core "Liam" customer and making it all about the bunny, drives remarkable success. We also get her thoughts on effective leadership styles as well as how she and her team draw inspiration from

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