PODCAST
Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
All Episodes
24:29
Evolution of Contact Centers: Modern Strategies for...
Advice from a Call Center Geek!
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2023/09/28
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37:46
10 ChatGPT Prompts to Fully Automate Your Contact...
Advice from a Call Center Geek!
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2023/09/08
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3:07
Under 50 Seats and Using Spreadsheets for QA- MUST...
Advice from a Call Center Geek!
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2023/08/30
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22:52
Best ChatGPT Prompts to Improve Your Contact Center!
Advice from a Call Center Geek!
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2023/08/22
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48:25
QA/AI Showdown: Chris Mounce from Evaluagent & Tom...
Advice from a Call Center Geek!
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2023/08/10
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55:18
CX Rockstar and Influencer James Dodkins Joins ACG...
Advice from a Call Center Geek!
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2023/08/02
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28:18
21:40
21:01
The Evolution of AI in Reshaping the Contact Center...
Advice from a Call Center Geek!
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2023/07/10
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25:04
Decoding the Call Center Menu: A Tasty Guide to...
Advice from a Call Center Geek!
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2023/07/03
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24:18
Elevating Call Center Performance: Top Coaching...
Advice from a Call Center Geek!
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2023/06/21
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27:24
32:23
NICE Interaction 2023 Talk- 10 Ways to Disrupt your...
Advice from a Call Center Geek!
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2023/06/09
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34:48
26:30
Thoughts and Take Aways from the Call and Contact...
Advice from a Call Center Geek!
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2023/05/01
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48:45
26:31
Unlocking Social Media Success: Tips for B2B Sales &...
Advice from a Call Center Geek!
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2023/04/12
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38:17
Deconstructing the "Wow" Experience: Redefining...
Advice from a Call Center Geek!
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2023/04/03
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21:07
Beyond Chatbots: Unlocking ChatGPT's Power in Contact...
Advice from a Call Center Geek!
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2023/03/27
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22:37
Ideas for Setting up a Contact Center Management...
Advice from a Call Center Geek!
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2023/03/20
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