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PODCAST

The Pineapple Perspective

What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy"s experience, insight, and straight talk - listeners will walk away with a

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All Episodes

43:39

039: REPLAY Hospitality as a Business Growth Strategy...

The Pineapple Perspective ·

2025/02/27

To celebrate the opening of Pepper Lunch in the Irvine Spectrum this month, we’re replaying this episode with Paul Tran, Director of Franchising for Pepper Lunch Restaurants. Paul met up with Troy in episode 4 to talk about Pepper Lunch and hospitality. In this episode, Troy and Paul cover topics like: Paul’s unique definition of hospitality How a single act of hospitality can transform a business’s reputation The importance of customer delight and quality in franchise success And finally,

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42:53

038: Maximizing Efficiency in Hospitality: Tech...

The Pineapple Perspective ·

2025/02/20

In this episode of The Pineapple Perspective, Troy sits down with Toby Malbec, a leading expert in restaurant technology and “operational technologist” for ConStrata Consulting. Together, they dive into the evolving landscape of hospitality, discussing how technology is reshaping the guest experience, improving efficiency, and driving business success. Toby shares his insights on the current and future state of restaurant tech, including AI, kiosks, digital menu boards, and the increasing need for

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37:30

037: HighMargin’s Mission: Turning Restaurant Data...

The Pineapple Perspective ·

2025/02/13

In this episode, Troy chats with Ashwin Kamlani as he shares his journey from growing up in a hospitality-focused family to founding HighMargin, a company aimed at helping restaurants leverage data for actionable insights. He discusses the evolution of e-commerce in the hotel industry, the parallels with the restaurant sector, and the importance of understanding and utilizing data to enhance operations and customer experiences. Highlighted Topics: Foundations in Hospitality: Ashwin's early

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32:20

036: Proactive Restaurant Maintenance Brings Better...

The Pineapple Perspective ·

2025/02/06

In this episode of The Pineapple Perspective, host Troy Hooper sits down with Daniel Estrada, CEO and co-founder of 86 Repairs, to discuss the often-overlooked world of restaurant repairs and maintenance (R&M). They explore why most restaurant operators approach equipment maintenance reactively rather than proactively—and how this mindset is costing them time and money. Daniel shares insights on how technology, combined with smart data and service support, can transform how restaurants manage

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32:15

035: Building an Authentic Brand with AI & Digital...

The Pineapple Perspective ·

2025/01/30

In today’s episode of The Pineapple Perspective, Troy meets with Heather Cox, a seasoned WordPress website designer, social media strategist, and content creator with over 15 years of experience in the digital space. Heather shares her insights on the evolving landscape of branding and marketing technology, emphasizing the importance of authenticity and omnichannel presence in today's competitive market. Troy and Heather explore how businesses—especially in the hospitality industry—can leverage AI,

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39:53

034: Consistency, Connection, and Care: Transforming...

The Pineapple Perspective ·

2025/01/23

This week on The Pineapple Perspective, Troy interviews Zack Oates, the founder of Ovation and a hospitality visionary. Together, they discuss the art and science of creating unforgettable guest experiences. Zack shares his insights on the essence of hospitality, which he defines as proving to guests that you genuinely care about their experience. Zack explains how Ovation’s guest experience platform leverages AI-driven feedback to help restaurants connect with their customers, resolve issues in

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53:09

033: Mastering the Restaurant Tech Stack: Expert...

The Pineapple Perspective ·

2025/01/16

In this episode of The Pineapple Perspective, Troy is joined by Andy Freivogel, co-founder and CEO of Science On Call, to explore the intersection of technology and hospitality in the restaurant industry. Andy shares his unique perspective on what hospitality truly means—leading with generosity and solving real-world problems. The conversation dives into the complexities of modern restaurant technology stacks, the evolution of tech adoption post-pandemic, and the role of AI in transforming

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42:21

032: How to Elevate Guest Experiences with AI and...

The Pineapple Perspective ·

2025/01/09

In this episode of The Pineapple Perspective, Troy dives into the dynamic intersection of hospitality and technology with Jeremy Julian, host of the Restaurant Technology Guys podcast and a seasoned industry innovator. Together, they explore how cutting-edge tools, like AI-driven analytics and voice ordering, are transforming restaurant operations and enhancing guest experiences. Jeremy shares real-world insights on leveraging technology for operational efficiency, such as integrating point-of-sale

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45:11

031: Adapting to the Restaurant Industry’s Digital...

The Pineapple Perspective ·

2024/12/19

In this episode of The Pineapple Perspective, Troy Hooper welcomes Carl Orsbourn, a leading expert in the digital evolution of the food and beverage industry and co-author of two influential books: Delivering the Digital Restaurant and The Path to Digital Maturity. Carl shares insights into how restaurants, from small independents to global chains, can adopt technology and AI to streamline operations, improve customer experience, and optimize profitability. The conversation covers the complexities

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41:14

030: Building Hospitality in Tech: Avi Goren on...

The Pineapple Perspective ·

2024/12/12

In this episode of The Pineapple Perspective, Troy meets with Avi Goren, co-founder and CEO of Marqii (Mar-KEE), a digital operations platform revolutionizing the restaurant industry. Avi shares his journey from growing up in a family that cherished hospitality to launching a tech company designed to simplify the lives of restaurant operators. With a background at Yelp and a passion for food and service, Avi has built Marqii into a tool that empowers restaurants of all sizes to streamline their

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32:41

029: Chef Nikki Newman on Hospitality, Culinary...

The Pineapple Perspective ·

2024/12/05

In this episode of The Pineapple Perspective, Troy sits down with Chef Nikki Newman, a culinary veteran with a passion for regional sourcing, community impact, and creating unforgettable dining experiences. They discuss her career journey from casual restaurants to high-end resorts, her innovative approach to creating localized menus, and how embracing health-conscious practices like gluten-free options has reshaped guest experiences. Nikki shares her philosophy on hospitality, rooted in her

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41:39

028: Building a Scalable Franchise Model with Mike...

The Pineapple Perspective ·

2024/11/21

In this week’s episode of The Pineapple Perspective, Troy welcomes franchise expert Mike LaRue, who shares his journey from direct marketing to becoming a sought-after leader in restaurant franchising. They discuss the essential components of building a sustainable franchise model, balancing growth with culture, and why understanding hospitality is crucial for long-term success. Mike recounts his early career in franchise sales, his pivotal inspiration from Simon Sinek’s “Start With Why,” and how he

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40:54

027: Redefining Hospitality Branding & Marketing with...

The Pineapple Perspective ·

2024/11/14

In Episode 27 of The Pineapple Perspective, host Troy Hooper welcomes Sebastian Stahl, founder of Breadth Marketing, for a discussion on redefining restaurant branding and marketing. Sebastian delves into the critical role hospitality plays in creating human connections, how a strategic brand vision helps businesses thrive, and the common challenges restaurants face when aligning brand identity with evolving customer expectations. He highlights actionable insights and data-driven strategies

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39:07

026: How Gaming and Hospitality Intersect: A New Era...

The Pineapple Perspective ·

2024/11/07

In this episode of The Pineapple Perspective, host Troy Hooper dives into the innovative intersection of hospitality, gaming, and technology with industry leader Shelly Rupel, co-founder and CEO of Devour. Together, they explore how the worlds of hospitality and gaming are merging in creative ways, providing new opportunities for restaurants to connect with Gen Z and digitally savvy consumers in immersive, virtual environments. Shelly shares insights into Devour’s role as a pioneer in bridging

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51:05

025: Revolutionizing Quick-Service: Insights from Wow...

The Pineapple Perspective ·

2024/10/31

In Episode 25 of The Pineapple Perspective, Troy Hooper dives deep into a compelling conversation with Geoff Alexander, a trailblazer in the restaurant and hospitality industry. Known for his leadership at Wow Bao, Geoff shares his journey from growing up in New York to running a renowned brand that has revolutionized quick-service dining with innovative strategies like self-ordering kiosks, mobile apps, and even virtual kitchens. He reveals the key lessons he's learned along the way, from being

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41:26

024: The Future of Hotel F&B: Scot Turner's...

The Pineapple Perspective ·

2024/10/24

This week’s hospitality guest is Scot Turner, a hospitality expert, and founder of Auden Hospitality. Listen in as Scot discusses with Troy the challenges and opportunities in the hotel Food & Beverage industry, emphasizing the importance of storytelling, local community focus, and embracing digitization. - The significance of crafting a compelling story for Food & Beverage outlets to ensure consistency in the messaging and experience. - The need for hotels to benchmark themselves against local

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53:18

023: Von Miller Tackles Organic Farming: The Story...

The Pineapple Perspective ·

2024/10/17

Looking for a chicken brand that goes above and beyond organic certifications? Tune in to learn about Greener Pastures Chicken's USDA certified organic, non-GMO, and regenerative organic certifications, and how they're delivering a superior product. In this episode of The Pineapple Perspective, host Troy Hooper sits down with Cameron Molberg and Diego Diverde, the founders of Greener Pastures Chicken. They discuss the mission and values behind their poultry farm, highlighting the importance of

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47:10

022: Mission-Driven Farming of Greener Pastures...

The Pineapple Perspective ·

2024/10/10

Want to know more about Greener Pastures Chicken's commitment to regenerative agriculture and organic practices? In this episode of The Pineapple Perspective, host Troy Hooper interviews Diego Diverde, a key member of Greener Pastures Chicken. They discuss the concept of hospitality and how it applies to their farm-to-table approach. Here are the key topics discussed: - The importance of intentionality and communication in providing a unique and high-quality product. - The mission of Greener

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49:10

021: Revolutionizing the Chicken Supply Chain:...

The Pineapple Perspective ·

2024/10/03

How is a pasture-raised organic chicken operation in Texas revolutionizing the poultry industry? In this episode of The Pineapple Perspective, host Troy Hooper interviews Cameron Molberg, CEO of Greener Pastures Chicken. They discuss Cameron's background in the food industry and his journey from restaurant management to agriculture. They also delve into the benefits of organic and pasture-raised chicken, including the improved nutritional content and the impact on overall health. Here are this

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38:05

020: Thriving in a Challenging Economy: Gregg...

The Pineapple Perspective ·

2024/09/26

Are you ready to learn how to navigate the current economic challenges in the restaurant industry and come out stronger than ever? In this episode of The Pineapple Perspective, Gregg Majewski, CEO of Craveworthy Brands, shares insights on the current state of the economy and its impact on the restaurant industry. He discusses the significant increase in inflation and how it has affected consumer spending. Gregg emphasizes the importance of restaurants being proactive and finding new ways to drive

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