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PODCAST

Central Line: The AAHA Podcast

American Animal Hospital Association

Central Line is the official podcast of the American Animal Hospital Association. Our intention with these conversations is to help every member of the veterinary team simplify their journey towards excellence in veterinary medicine. In each episode, we’ll focus on helping teams like yours maximize efficiency and achieve excellence together, while protecting and improving their own wellbeing. We’ll talk with a wide range of industry experts and leaders in the fields of hospital management,

education self-improvement

All Episodes

01:07:27

When We Do Our Job Right, Everyone Looks Better with...

Central Line: The AAHA Podcast ·

2023/04/25

As a veterinary receptionist, veterinary chaplain (yep, that’s a thing!), and volunteer with Not One More Vet (NOMV), Kelly Drescher Johnson, M.Div, makes her first of two appearances on Central Line in honor of Veterinary Receptionist Week, 2023. With a Master of Divinity degree, Kelly’s road to vet med has been winding – but now that she’s here, she doesn’t seem like she’s planning on leaving anytime soon, and that’s a good thing for all of us! While many of us have grown used to “client

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59:16

Work Should Be Part of the Good Stuff with Josh...

Central Line: The AAHA Podcast ·

2023/04/18

Josh Vaisman, MAPCPP (PgD), makes a return appearance on Central Line, this time on his own (catch his ensemble episode at Connexity with three other rock stars here) to celebrate the launch of his first book, Lead to Thrive: The Science of Crafting a Positive Veterinary Culture. Josh is a light-bringer, a do-gooder, and a mood-lifter for sure, but he’s also a former practice owner and co-founder of his current company, Flourish Veterinary Consulting, and he knows what it means to run a business

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08:16

Quick Hits from Connexity: The Stories We Tell...

Central Line: The AAHA Podcast ·

2023/04/11

This week we’re featuring a short but very sweet drop-in by Kathryn Primm, DVM, friend of AAHA and fellow podcaster, who is not only a fun tablemate at a conference gala but is also a powerful force for the positive in the world as a whole. Tune in for a quick bite of perspective as Dr. Kat talks to us about how much she’s learned about how outlooks affect how we go through our days. We’re still working through all the great conversations we had at Connexity back in September 2022 – and it’s

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37:50

Overriding the Lizard Brain and Preparing for “No” ...

Central Line: The AAHA Podcast ·

2023/04/04

It would be hard to find someone who knows the veterinary world better than David Liss, MBA, RVT, CVPM – he's never had a job outside vet med, having gone from kennel assistant to a VTS in both emergency/critical care and small animal internal medicine, a CVPM, and most recently regional operations director (“managing managers”) for the Veterinary Emergency Group. We could have talked to David about a thousand different things, but when we asked what he’d like to discuss, he picked one of our

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16:26

Quick Hits from Connexity: We All Should Find Our...

Central Line: The AAHA Podcast ·

2023/03/28

Last September in Nashville, Omar Farías, VMD, senior manager of scientific and academic affairs at Hill’s Pet Nutrition, made time for a chat about his role as president-elect of PrideVMC and the changes he’s excited to see in the industry. In case you haven’t signed yet, here’s a link to the Gender Identity Bill of Rights (GIBOR). We hope to see you in San Diego this September 20-23 for AAHA Con! This redesigned conference experience will have content for the entire veterinary team. Registration

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56:48

Nice Girls Don’t Negotiate: Vet Med and the Gender...

Central Line: The AAHA Podcast ·

2023/03/21

Our guests this week are Danielle K. Lambert and Jessica Vogelsang, DVM. Why, in a field that’s overwhelmingly female in 2023, is there still a gender pay gap? Danielle K. Lambert, CEO and cofounder of The Snout Group, joins AAHA’s chief medical officer, Jessica Vogelsang, DVM, to discuss how, as a profession, we can move toward a time when all women feel free to ask for what they’re worth. And in the meantime, we can speak up for each other. People of any gender: take a listen, get inspired, and

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41:07

”Not the Big Bottle of Gabapentin!” Veterinary...

Central Line: The AAHA Podcast ·

2023/03/14

Our guest this week is Marcy A. Bliss. It’s pretty easy to take compounded drugs for granted... until things change. And change is in the air starting April 1, 2023, when the Food and Drug Administration’s Guidance for Industry #256 takes effect. GFI 256 will determine what medications veterinary teams are able to keep in their office stock for dispensing to individual patients – such as the bulk order of gabapentin marshmallow-flavored suspension many of us keep on the shelf to send home with those

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01:00:56

Bridging the Gap to Belonging with Ewan D. S. Wolff,...

Central Line: The AAHA Podcast ·

2023/03/07

In this episode, Ewan D. S. Wolff, PhD, DVM, DACVIM, one of Pride VMC’s 2022 Leadership Award Winners, joins us for one of Central Line’s most important conversations to date. We cover a lot of ground and a lot of emotions, from how studying dinosaur diseases prepared them for a career in internal medicine to why they picked up their life and family and moved across the country in 2022 in the space of a few weeks. We are living at a pivotal moment in our society’s story. Stop what you’re doing

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23:31

Quick Hits from Connexity: The Power Our Words Have...

Central Line: The AAHA Podcast ·

2023/02/28

“You can’t deliver great medicine if your team is not functioning properly,” says Margot Vahrenwald, DVM, current president of AAHA’s Board of Directors. Dr. Margot stopped in to chat during Connexity in fall 2022 as she stepped into her presidency, and she told us about all the things she’s excited to see come to life at AAHA and in the veterinary profession as a whole. She’s got a journalism degree and a master’s in communications, and her focus on words, relationships, and all the things that

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51:14

Rejections, Connections, and Unexpected Directions,...

Central Line: The AAHA Podcast ·

2023/02/21

This week, Central Line is teaming up with the hosts of the AVMA’s podcast, My Veterinary Life, to talk about something we all have in common and that we get questions about all the time: nonclinical veterinary jobs. Our guests, Marci Kirk, DVM, Associate Director, Office of the Executive Vice President, Annie Chavent, DVM, Assistant Director, Student Initiatives, and I chat about how we ended up in the positions we’re in, what our days look like, and how we’ve all discovered in our own way that

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42:44

2023 Is the Year of the Veterinary Team with Jessica...

Central Line: The AAHA Podcast ·

2023/02/14

You may have heard us talking at AAHA about 2023 being “The Year of the Team” - a year to celebrate, elevate, and collaborate with each other, no matter what roles we play in the veterinary space. Joining us for the first time is Jessica Vogelsang, DVM, AAHA’s chief medical officer, author, gingerbread house maker, and beanhead (hear her out on this), who is behind this year’s team focus and hopes we can help shine a light on some of the many different ways veterinary teams can thrive. Today,

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17:53

Quick Hits from Connexity: Starting a Mentorship...

Central Line: The AAHA Podcast ·

2023/02/07

In a relatively short time in veterinary medicine, Addie Reinhard, DVM, MS, has not only made an impact – she's galvanized the entire profession. As founder and CEO of MentorVet, she turned what she saw as a gap in the ecosystem into a full-on movement to improve, fortify, and redefine what mentorship looks like in vet med. We caught up with her at Connexity last fall and can say one thing for certain: we’ll be hearing lots more from this movement-maker, and the profession will continue to be a

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25:00

Quick Hits from Connexity: ”How Do You Define a Good...

Central Line: The AAHA Podcast ·

2023/01/31

It takes about 10 seconds of listening to Kathleen Cooney, DVM, MS, CHPV, CCFP, to figure out why she’s so good at what she does. Dr. Cooney, founder and director of education for the Companion Animal Euthanasia Training Academy (CAETA), made time during a busy workshop schedule at Connexity in fall 2022 to sit down with us and talk about making euthanasia one of the most beautiful parts of a day in vet med. Dr. Cooney was instrumental in creating AAHA's End-of-Life Care Accreditation and was on

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40:30

Always Learning, Always Growing: AAHA’s 2022...

Central Line: The AAHA Podcast ·

2023/01/24

It’s easy to see why Nicole Jameson Fritz, RVT, VTS (ECC) is the inaugural winner of the AAHA Veterinary Technician of the Year award. Nicole is dedicated, curious, kind, and humble, and she’s been quietly growing, flourishing, and encouraging her team in the same hospital, Canada West Veterinary Specialists in Vancouver, for nearly three decades. Nicole’s passion for her work and common-sense views on attracting, rewarding, and empowering her team make us excited to see what the future holds for

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50:24

Gems from the Guidelines: Telling the Story of Senior...

Central Line: The AAHA Podcast ·

2023/01/17

Not many veterinary professionals would deny the unbridled joy of a new puppy or kitten visit. But it’s the complex emotions, accumulated experiences, and deeply rooted relationships (not to mention those wobbly legs and gray faces) that can make senior pet appointments the most rewarding and memorable of all. Mary Gardner, DVM, author, innovator, and co-founder of Lap of Love, did us the honor of serving on the task force for the newly released 2023 AAHA Senior Care Guidelines, and in this episode

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24:44

Quick Hits from Connexity: Upending Conventional...

Central Line: The AAHA Podcast ·

2023/01/10

Our guests this week are Jules Benson, BVSc, MRCVS, AVP, and Emily Tincher, DVM. You might be hearing the phrase “spectrum of care” quite a bit these days, and veterinary teams are used to thinking of vet care in terms of how close clients can get to the “gold standard” recommendation with the resources they have. Jules Benson, BVSc, MRCVS, AVP, chief veterinary officer at Nationwide Pet Insurance, and Emily Tincher, DVM, Nationwide’s senior director of veterinary relations, are on a mission to help

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19:25

Quick Hits from Connexity: Garth Jordan: A Star Wars...

Central Line: The AAHA Podcast ·

2023/01/03

In this “Quick Hit from Connexity,” we catch up with Garth Jordan, AAHA’s CEO. Garth is the type of leader who welcomes one-on-one connection with his team, so it’s no surprise that he also sees connectedness as the way forward for veterinary medicine. This episode gets personal (you’ll know how Garth proposed to his wife by the end), and so are we this season – Veterinary Visionaries kicks off a new event in February, so stay tuned for more details. Find all of AAHA’s most up-to-date Guidelines,

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18:48

Creating a Better World through Connection with the...

Central Line: The AAHA Podcast ·

2022/12/27

As we say farewell to 2022, we’d like to leave you with a special episode featuring multiple guests – all of whom are working hard to leave veterinary medicine better than they found it. Enjoy these snippets from the conversations we had at Connexity this year, when we asked each guest, “What does a better world look like to you?” Plus... stay tuned till the end for a few rare Central Line outtakes. Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at

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01:02:08

Collaboration is the Key to the Best Veterinary Care...

Central Line: The AAHA Podcast ·

2022/12/20

Our guests today are Elizabeth Maxwell, DVM, MS, DACVS-SA, ACVS Fellow, Surgical Oncology, and Candice Manganaro, DVM. If you've ever heard or thought things like, “Well, the specialist is just going to repeat all our diagnostics anyway,” “I don't want the ER vet to think I’m dumb,” or “Why do primary care vets always send us cases with no money?” this conversation is for you. Primary care practitioner Candice Manganaro, DVM, and Elizabeth Maxwell, DVM, MS, DACVS-SA, and ACVS Fellow in Surgical

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16:49

Quick Hits from Connexity: Moving Forward, One...

Central Line: The AAHA Podcast ·

2022/12/13

For some of us, the title “President of the Board” used to conjure up a formal, slightly aloof person in a stiff suit, but that image disappears when we meet AAHA’s humble and kind immediate past-president, Adam Hechko, DVM. He may have held the gavel at board meetings for the past year, but he probably won’t ever be able to watch this episode, and he’s surprised when people sign up to hear him talk – which they did, in droves, at his Connexity table talk. Dr. Hechko took time out of his hectic

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