Evernest Property Management Show

46:22

Episode 153: Losing It All in 2008: How He Turned a...

Evernest Property Management Show ·

2025/07/21

In this episode of The Evernest Property Management Show, Todd Reid reveals how the 2008 financial crash wiped out his financing, forced mass layoffs, and pushed him into full-time property management. He reveals exactly how he rebuilt from survival mode to a 470-door property management portfolio with actionable steps that any aspiring wealth-builder could follow. Reach out to Todd on LinkedIn or Facebook. You'll learn: How Todd turned a catastrophic bank failure into a thriving business What Todd

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30:52

Episode 152: What Happens If Your Bank Fails Today?...

Evernest Property Management Show ·

2025/07/14

Most property managers think their trust accounts are set up correctly, but many are completely wrong - and that can lead to devastating consequences. In this episode of The Evernest Property Management Show, Marshall Fulton from Enterprise Bank breaks down the truth about trust accounts, FDIC insurance, and so much more. Contact Marshall on his LinkedIn or by emailing mfulton@enterprisebank.com. You'll learn: The two questions every property manager should ask their banker to avoid disaster down

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48:28

Episode 151: Why this PM Owner Has a 4.8-Star Rating...

Evernest Property Management Show ·

2025/07/07

In this episode of The Evernest Property Management Show, property management owner Trent Ratliff tells host Spencer Sutton how he scaled from 200 to 1,000 doors across Atlanta and Montgomery. You'll discover: How Trent accidentally found himself contributing to the 2008 market crash The one decision that changed Trent's life and led to 1,000 doors owned The type of investors that fueled these industry vets' growth pattern The impact of tariffs on the property management industry Why most property

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49:21

Episode 150: Culture Contracts: Courtney Parks’...

Evernest Property Management Show ·

2025/06/30

In this episode of The Evernest Property Management Show, Spencer Sutton sits down with Courtney Parks, Principal Broker & Director of Operations, Allegiance Property Management, to dive into: How Courtney fell into property management and rose to lead her company What it means to suddenly be the one setting the vision and culture—even when it’s not “your” company Why property management desperately needs better PR—and how Courtney is working to elevate the industry The painful (and hilarious)

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56:00

Episode 149: Want to Grow? This is the Way

Evernest Property Management Show ·

2025/06/23

In this episode of The Evernest Property Management Show, Spencer and Matthew sit down with longtime friend and recruiter, Dylan Scroggins — Founder of Kalmar Group and property management’s unofficial headhunter. They cover: Why your “founder story” doesn’t matter to an A-player (and what does) The #1 role property managers get wrong when hiring When it’s time to stop hiring from your network and start hiring like a pro The Grinder: a brutal but brilliant interview technique that exposes true

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41:18

Episode 148: Developing a Killer Sales Team

Evernest Property Management Show ·

2025/06/16

What does it really take to build and lead a high-performing property management sales team? In this candid and highly practical episode, Spencer sits down with Evernest’s Director of Sales, Hunter Terryn, to pull back the curtain on what makes a killer Business Development Manager (BDM). From early-stage training and culture-fit assessments to playbooks, referral strategies, and what to do when a top performer becomes a liability—this conversation is a masterclass in sales leadership for property

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38:35

Episode 147: What Separates an Average Business...

Evernest Property Management Show ·

2025/06/09

In this episode, Spencer and Matthew pull back the curtain on over a decade of hiring, coaching, and managing salespeople in the property management space. With insights from interviewing hundreds (and hiring over 50!) BDMs, they break down the 8 defining characteristics of top performers—from personality profiles and follow-up discipline to local market mastery and brand representation. Whether you're hiring your first salesperson or leading a growing team, this episode is packed with actionable

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28:30

Episode 146: Selling a PM Company in 2025: What’s...

Evernest Property Management Show ·

2025/06/02

Thinking about selling your property management business? Whether you're looking to retire, reduce stress, or cash out at the right time, this episode breaks down what you need to know about selling in today’s market. Spencer and Matthew take you behind the scenes of Evernest’s acquisition strategy and what they look for, red flags that kill deals, and how to position your company for maximum value. Plus, they offer rare insight into the macro market shifts impacting prices, capital access, and

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30:37

Episode 145: 7 Pitfalls to Avoid When Scaling Your...

Evernest Property Management Show ·

2025/05/26

After a short hiatus, The Evernest Property Management Show is back with a brand-new studio and a renewed focus on giving you actionable insights to grow your property management business the right way. In this episode, we get into one of the most difficult things ambitious property managers can do: Scaling a property management company while avoiding the dangerous landmines. Drawing from our experience growing Evernest from 30 to over 20,000 doors, we'll unpack the 7 most common mistakes PMs make

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43:03

Episode 144: The Evernest Story, Part 6 - Inside Our...

Evernest Property Management Show ·

2025/02/17

In this bonus episode of the Evernest Property Management Show, we reflect on the ambitious journey from setting a seemingly impossible goal of 25,000 doors to nearly achieving it, with 23,000 doors under management by December 2024. We also reveal our most recent Poplar Homes and Picket acquisitions, the importance of building relationships in a close-knit industry, and our challenges in the journey. We share insights on setting and pursuing big goals, the evolving role of technology, and our

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45:44

Episode 143: The Evernest Story, Part 5 - The Plateau

Evernest Property Management Show ·

2025/02/10

In this episode of the Evernest Property Management Show, we discuss the company's journey through 2022 and 2023, focusing on the challenges and strategies implemented to optimize the business during a plateau. We dig into the benefits of having great people over processes and discuss our efforts to raise capital, adapt to market disruptions, and rethink our growth strategy. We also discuss the development of our proprietary software, 'OPEn', to improve operational efficiencies. We also reflect on

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35:38

Episode 142: The Evernest Story, Part 4 -...

Evernest Property Management Show ·

2025/02/03

In this Evernest Property Management show episode, Spencer Sutton and Matthew Whitaker share challenges they faced and lessons learned from both failure and success. The discussion covers several topics: acquisitions, expanding into new markets like Denver, Atlanta, and Virginia, hiring issues, and staff departures. They also explored the integration of new team members like Tra Griffin, Dan Crumpton, and Graham Robinson and the management of institutional properties. The episode wraps up with

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45:04

Episode 141: The Evernest Story, Part 3 - People and...

Evernest Property Management Show ·

2025/01/20

In this episode of The Evernest Property Management Show, Spencer Sutton and Matthew Whitaker continue their journey through Evernest’s history, focusing on the early challenges and lessons learned during their expansion into new markets. From hiring talented people and acquiring businesses in Nashville, Chattanooga, and beyond, to navigating integrations and creating scalable processes, this episode is packed with insights about growth, vision, and problem-solving in the property management

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42:08

Episode 140: The Evernest Story, Part 2 - From 30...

Evernest Property Management Show ·

2025/01/13

In this episode, Spencer Sutton and Matthew Whitaker continue sharing Evernest's origin story. Picking up where we left off, this episode explores the early days of the Great Financial Crisis, when managing just 30 homes felt overwhelming, and the path forward seemed uncertain. From losing money on real estate deals to discovering the game-changing potential of International Team Members, this episode covers pivotal moments that shaped Evernest. Don’t miss the stories from the early days of

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35:28

Episode 139: The Evernest Story, Part 1 - When the...

Evernest Property Management Show ·

2025/01/06

In this episode, Matthew and Spencer take a trip down memory lane, sharing the story of how they met and their journey into the world of real estate. They recount the challenges and triumphs of their early days wholesaling houses, offering a behind-the-scenes look at the fast-paced world of real estate during the market's golden years from 2004 up until the Global Financial Crisis of 2008. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast

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39:00

Episode 138: How to Become Your Client's Most Trusted...

Evernest Property Management Show ·

2024/12/23

In this episode of the Evernest Property Management Show, Spencer and Matthew are joined by Lior Abramovich, Co-Founder & CEO of Blanket, to tackle one of the biggest challenges in property management: owner churn. Lior introduces Blanket’s innovative platform designed to transform how property managers engage with their clients. Most property owners don’t see their property manager as a trusted advisor—but Blanket is changing that. With investor-focused dashboards, real-time client sentiment

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30:34

Episode 137: Building Investor Partnerships:...

Evernest Property Management Show ·

2024/11/25

In this episode of the Evernest Property Management Show, host Spencer Sutton interviews Josh Heintz, a former Evernest team member and current Head of Strategic Partnerships at LendingOne. The conversation explores LendingOne's unique services for real estate investors, the value of building partnerships with property managers, and strategies for navigating today’s real estate lending landscape. Josh discusses LendingOne's role in providing tailored lending solutions for real estate investors,

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27:46

Episode 136: Scaling Up: Insights from a Growing...

Evernest Property Management Show ·

2024/11/18

Spencer Sutton and Matthew Whitaker host Tommy Perfect of Uplift Property Management on the Evernest Property Management Show. Tommy shares his journey from managing a small property management firm to scaling it significantly in San Diego. Key topics include: Entry into Property Management: This started unexpectedly through a church connection and evolved into a partnership. Growth Strategies: Discusses how Uplift manages growth in a challenging market by focusing on professionalism and local

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32:43

Episode 135: Trust: The Cornerstone of Team Success

Evernest Property Management Show ·

2024/08/05

In this episode of the Evernest Property Management Show, host Spencer Sutton and Matthew Whitaker discuss the vital importance of building trust within a team. They break down trust into three main components: sharing vision and values, caring first and then coaching, and implementing the five love languages in the workplace. Spencer and Matthew share personal anecdotes and practical advice on how to establish and maintain trust, emphasizing its role in driving organizational success and fostering

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34:21

Episode 134: Hard Conversations: How to Handle...

Evernest Property Management Show ·

2024/07/29

In this episode of the Evernest Property Management Show, hosts Spencer Sutton and Matthew Whitaker discuss the challenging but necessary topic of terminating employees. They emphasize the importance of recognizing when it's best to let go of team members who either do not align with core values, are poor hires, or have been outgrown by the organization. Matthew shares personal experiences and stresses the need for timely decisions, empathy, preserving an employee's dignity, and ensuring concise and

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