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PODCAST

Facilitation Lab Podcast

Douglas Ferguson

Welcome to the Facilitation Lab Podcast, where Douglas Ferguson, founder of facilitation academy Voltage Control, speaks with Voltage Control Certification Alumni and other facilitation experts about the remarkable impact they"re making. These discussions embrace a method-agnostic approach, so you can enjoy a wide range of topics and perspectives as we examine all the nuances of enabling meaningful group experiences. This series is dedicated to helping you navigate the realities of facilitating

business management

All Episodes

42:40

Episode 130: Learn To Change Your Business

Facilitation Lab Podcast ·

2023/01/24

“... that ties back to OKRs because it's like what is the one thing that we're going to work on? And that's hard to do, because if you try to focus on 10 things, you're not focusing on anything. But that's what's nice about OKRs and why they can be helpful in meetings or saying no to meetings because well, that's not what my OKR is, that's not what we're focusing on, or we're not hitting this objective because we're failing at these metrics because of these key results one, two, and three. So

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49:45

Episode 129: Step Into The Light

Facilitation Lab Podcast ·

2023/01/17

“Transitions are scary. Change is scary. So depending on the context, it could be a good thing, it could be a bad thing. And all of that can activate our fear response and our grief response. So there's a lot of neuroscience theory and brain science theory around transitions and change that we can talk about. But I think for me personally, I always feel like I step into the light. I'm very curious. I'm very curious, and I very much try to stay aware of those moments in life that can become lightning

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41:43

Episode 128: Creating The Conditions For Change To...

Facilitation Lab Podcast ·

2023/01/09

“It is looking into the narratives that an organization holds about itself, and that people hold about themselves, and understanding if these narratives are helpful or hindering to the change. And then actually from there trying to understand what would be a better narrative for this organization to hold, and what would it take for us to go onto that journey.” - Nicole Brauckmann In this episode of Control the Room, I had the pleasure of speaking with Nicole Brauckmann about her journey leading

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43:20

Episode 127: Building Innovation Muscles

Facilitation Lab Podcast ·

2023/01/03

“That is one of the most difficult things, especially in a corporate environment, I think to get people to have that zone of safety. A lot of times when we talk to people within our organization like a Nelnet and we ask them to come up with a brand new idea, we try to protect them as much as possible from having to present their idea until they have some evidence around it. And have them think differently about that early stage so that they can explore and go in a different direction than their

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01:28:27

Episode 126: Creating Environments For Group Genius

Facilitation Lab Podcast ·

2022/12/12

“I think I was lucky to be a teacher of very young children as my first career. They taught me so much about the joy of teaching and learning. Within the first few months of teaching it was clear to me that mutual learning created authenticity and trust. We had wonderful fun together growing with and for each other. Many of my current ways of thinking and acting developed during those few years with these young minds. I left the formal classroom 50 years ago taking with me new ways of working,

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40:43

Episode 125: Embracing Emergent Coherence

Facilitation Lab Podcast ·

2022/12/05

“I've come to believe that trust is an emergent phenomenon. You do not have to go in trusting the people that you're engaging with. What I do believe you need is a shared question and it acts as a strange attractor. So to get at that, back up a sec and say my entry point for engaging was really a breakthrough kind of insight, which is that all change begins with disruption. And if you think about it, it makes sense because if things are going smoothly, there's no reason for change. And so for me the

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41:20

Episode 124: Don’t Talk About It, Be About It

Facilitation Lab Podcast ·

2022/11/28

“Yeah. And it's crazy because you hear that... Well, we always hear the adages, this generation is soft. I got bullied when I was a kid and it was like, pause for a second. Can we acknowledge that just because it happened to you doesn't mean it was right and that someone else should have a similar experience just because it happened to you? I was in a bad car accident. I don't feel like every driver should have to experience a bad car accident to be considered an efficient driver.” - Dethra Giles In

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47:10

Episode 123: Making A Viable Organization

Facilitation Lab Podcast ·

2022/11/22

“Teams might be better able to own things if we adjust the boundaries or might find it really tricky because the cognitive load is too high. So suddenly we're talking about stuff which is not just technology, it's about making a viable organization effectively. We're thinking about viability, the ongoing ownership of different streams of change on an ongoing basis. That's a healthy conversation to have for any organization to be honest.” - Matthew Skelton In this episode of Control the Room, I had

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47:53

Episode 122: Power TO The People

Facilitation Lab Podcast ·

2022/11/14

“I think this aspect of psychological safety is probably one of the most interesting that I think about in terms of psychological safety. So first of all, most of us learn management from our managers. We learn what management looks like, we learn what management is through our own managers. And because of the way time and careers work, most of the managers that we have, certainly early in our career, are themselves fairly inexperienced, fairly junior managers. So there's this sort of feedback loop

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38:07

Episode 121: Reframing The Future Of Work

Facilitation Lab Podcast ·

2022/11/08

“People are so concerned with this innovation piece, this collaboration piece. How are we going to get more products out the door? How are we going to serve more people? How are we going to be CX/UX design premier to make sure we meet people where they're at and our customers are satisfied? But if your workforce can't even speak up, or feel comfortable or don't feel like there's that psychological safety where they can voice concerns or they see a red flag they're able to speak about it, it will

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46:04

Episode 120: Fight Like You're Right, Listen Like...

Facilitation Lab Podcast ·

2022/10/31

“So we know that, that's how we create our shows at Second City. We have a 12 week process, we develop in front of the audience, and we know the first four weeks there's going to be a lot of seemingly garbage, but we allow that seemingly garbage to surface because there might be a gem actually inside there, especially when sort of looked at a different way.” - Kelly Leonard In this episode of Control the Room, I had the pleasure of speaking with Kelly Leonard about his three plus decades managing

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37:03

Episode 119: An Imagination Deficit

Facilitation Lab Podcast ·

2022/10/24

“I think it's really important to understand the difference between safety and trust. So safety is actually a state of our nervous system. It's a neurobiologic process that happens for human beings. Trust on the other hand is how we relate to each other. It's a way to have relationship. So I can trust you maybe to complete your work and say you're going to do what you said you're going to do, and the extend that I trust to you, that's a way to relate to you. Safety is I feel I can have vulnerability

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37:03

Episode 118: Calling People In

Facilitation Lab Podcast ·

2022/10/18

“Yeah, he's been doing some amazing things in his organization. One is that he's been talking about personality as a place to welcome diversity, that everyone doesn't have to be nice all the time, that people who are fractious or have personalities that are annoying, that you can be actually radically inclusive of those personalities. I'm not talking about people who are racist or sexist or those kinds of things. I'm actually just talking about people who always are a little sour or who aren't

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38:11

Episode 117: Change The Way You Change

Facilitation Lab Podcast ·

2022/10/11

“Well, I do think the first step is for Managers to understand change management, because everybody's talking about this and it may seem too difficult to apply, so they can be resistant about what is change management, but the first step would be educate them about the whole theme. And we act as coaches, as partners of the leaders on those projects, because of course they will go through the situations and we'll have to best support them. And often I offer myself just to be there with them, just to

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50:17

Episode 116: Flexible, Inclusive, and Connected Work

Facilitation Lab Podcast ·

2022/10/03

“There's this old phrase, 'Culture eats strategy for breakfast.' I'm a firm believer in that one. I learned it the hard way. When I first started my career, I was a consultant. When I jumped off into startups, I honestly really struggled. The first couple years were pretty bad, because I was not a very good manager. It took a while to realize that the needs of people from different backgrounds and different skill sets, even different functions, were vastly different, and that if I wanted my startup

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46:22

Episode 115: Unlocking Service And Creativity

Facilitation Lab Podcast ·

2022/09/26

“We need more people being of service. And it's not just the appointed tech host, it's their responsibility. You could have teams of people where they know all of these skills, they're going to function better as a team because they know how to behave this way. But I think still there aren't enough tech hosts or service-minded people in these meetings to be able to do that.” - Heather Martinez In this episode of Control the Room, I had the pleasure of speaking with Heather Martinez about her career

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47:18

Episode 114: Creating High Performing Cultural Values

Facilitation Lab Podcast ·

2022/09/19

“Winston Environments tell us how to behave. Others in the environment reinforce the messages given by the physical space.” -Rob Evans In this episode of Control the Room, I had the pleasure of speaking with Howard Kincaide about his long career in Product Leadership. He starts with how his nature to always be making things served him throughout his career. Later, Howard discusses his long journey introducing teams to Lean Product Development Methods. We then discuss using cultural values to

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39:47

Episode 113: Designing Humane Working Environments

Facilitation Lab Podcast ·

2022/09/12

“Winston Churchill said something like, "We create our buildings and then our buildings create us." So we are deeply influenced by our environment. This species didn't evolve except by paying very careful attention to what's going on around us. Because we're not that fast, we don't have good teeth, we had to be pretty attentive to our environment to even survive. Well, we're still those creatures. We're still very attentive to even subtle cues in our environment. Environments tell us how to behave

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39:00

Episode 112: Learning For Life

Facilitation Lab Podcast ·

2022/09/06

“When you look at what's happening with the population, boomers aren't getting any younger and they've got plenty of discretionary income and a lot of the solutions that are out there aren't very friendly feeling to that population. And it's hard to design for a group that you've never been a part of or that you don't know anything about. It became really important to me to be part of teams where there was a wide variety, not just of backgrounds and races and genders and that sort of thing, but also

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31:03

Episode 111: Who’s In Here?

Facilitation Lab Podcast ·

2022/08/29

“Wherever you go, there you are. You're always bringing your family dynamics into it, so you just have to figure out who's who in the dynamic of whatever you're experiencing in the room, and then once you know that, you'll understand what's getting triggered, and you can work together to move through it.” -Patti Dobrowolski In this episode of Control the Room, I had the pleasure of speaking with Patti Dobrowolski about her career helping teams navigate growth and change. She starts with how her

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