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PODCAST

Outsource Accelerator Podcast with Derek Gallimore

Derek Gallimore

Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.

business management

All Episodes

36:33

OA 530: Combining Automation, AI Offshore Staffing -...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/03/13

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/530 Bricoleur Technologies In this week’s episode of the Outsource Accelerator Podcast, Derek catches up with Wayne Macartney. Wayne is the Managing Director and President of Bricoleur Technologies, as well as Bricoleur People. They discuss the complementary nature of professional tech services with people solutions and the onset of new AI technologies in the staffing

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43:12

OA 529: The High-Growth, Tech-Enabled Outsourcing...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/03/06

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/529 Wing Assistant In this episode of the Outsource Accelerator Podcast, Derek catches up with Roland Polzin, the Co-Founder and CMO of Wing Assistant. Wing Assistant has grown to become an amazing global product in the staffing industry. The two talk about the company’s growth and how technology plays a central role in its strategy. References: Website: https://wingassistant.com/ LinkedIn:

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48:52

OA 528: Building a Dominant Multilingual Contact...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/02/27

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/528 Callnovo In this episode of the Outsource Accelerator Podcast, Derek is joined by Jackie Xu, CEO and Founder of Callnovo. Callnovo is celebrating its 20th year in business as one of the most prominent multilingual contact centers worldwide. The two discuss Callnovo’s history, its different operations, and how the firm welcomes the new AI revolution. References: Website:

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49:18

OA_527: Global Expansion, M&A, AI & Future of...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/02/20

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/527 Outsourced We find a familiar face on today’s episode with Mike Larcher, CEO of Outsourced. The Outsourced brand has grown, encompassing not just Philippine talent but now also sourcing from an additional five countries. He and Derek discuss Outsourced’s recent developments, the logistics of global expansion, and the implications of a growing AI presence in

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40:39

OA 526: Building & Running Global Teams - With Brian...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/02/13

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/526 Kore BPO In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Brian Hunt, CEO of Kore BPO. Kore BPO offers customized outsourcing solutions that are perfect for small businesses. They talk about Brian’s experience in different outsourcing locations, the mechanics and changes in the outsourcing industry, and their opinions on how AI can be integrated in the

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39:47

OA 525: The Offshoring Consultant & Recruitment...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/02/06

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/525 Frank Consult In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Amy Skinner of Frank Consult. A veteran recruiter, Amy now serves as the firm’s Director and Offshore Consultant. They talk about how Amy and Frank Consult help companies get set up for offshore services through consultation and recruitment services, as well as some of Amy’s experiences in the

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42:16

OA 524: Outsourced Tech Development for the...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/01/30

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/524 Orangesoft In this episode of the Outsource Accelerator Podcast, Derek speaks with Tatsiana Kirimava, CEO and Co-Founder of Orangesoft. Orangesoft provides software development for healthcare companies. They discuss Orangesoft’s healthcare tech niche, the advantage of borderless hiring, and the impact that AI could have on the software scene. References: Website:

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52:40

OA 523: Will AI Voice Bots Decimate the Call Center...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/01/23

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/523 Shell Game This week sees a unique guest join the podcast. Derek speaks with Evan Ratliff, an author, journalist, and creator and host of the podcast series, Shell Game. Through his podcast, Evan explores the recent explosion of AI voicebots, a phenomenon that the outsourcing industry is already familiar with. References: Website: https://www.shellgame.co/ Start Outsourcing Outsource

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01:01:38

OA 522: Perfecting Sales & Building Strong Teams -...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/01/16

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/522 Talently “Sales [is] a huge asset to anybody, whether it’s in business or in life. It’s something that everyone should invest in and learn.” It’s certainly a dive into sales talk with this week’s episode of the Outsource Accelerator Podcast. Derek speaks with Daniel Seligman, the CEO and Founder of Talently, which offshores South African talent. They converse about how Daniel brought his

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32:14

OA 521: Leading 58,000 Employees to Success - with...

Outsource Accelerator Podcast with Derek Gallimore ·

2025/01/09

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/521 Infosys In this episode of the Outsource Accelerator Podcast, Derek speaks with Shamita Mukherjee, the Chief Human Resources Officer at Infosys. Infosys is an Indian-based outsourcing firm that is one of the largest in the world. The company flaunts a total workforce of 58,000 staff and a market cap of about a hundred billion dollars. They discuss Shamita’s role in handling employees

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47:01

OA 520: Outsourcing Adoption, Globalization and AI -...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/12/19

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/520 PrimeSync In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Donovan Lazar, the SVP of Sales at PrimeSync. They talk about the growth of outsourcing and how more companies are becoming open to the idea of hiring offshore workers. They also touch on Donovan’s thoughts regarding AI’s impact and potential. References: Website: https://www.primesync.co/ Email:

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38:18

OA 519: Is Kenya the Next Outsourcing Hot Spot? With...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/12/12

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/519 VIZX Global Amidst the pool of well-known outsourcing destinations like India and the Philippines, countries like Kenya lie in wait for their turn in the spotlight. In this episode of the Outsource Accelerator Podcast, Derek speaks with John Mamboleo, the Chief Executive Officer of VIZX Global. Their talk mostly revolves around how Kenya is an undiscovered hub for outsourcing that

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49:27

OA 518: The Future of Multi-Lingual & Translation -...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/12/05

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/518 XTENSOS In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Paul McManus, the founder, owner, and CEO of XTENSOS. They discuss his experience in the field of translation and multilingual services, as well as how new technologies can be utilized to drive the industry forward. References: Website: https://xtensos.com/ Start Outsourcing Outsource Accelerator

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31:19

OA 517: Investing in Team & Community - with Lovely...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/11/28

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/517 SixEleven BPO In this week’s episode of the Outsource Accelerator Podcast, Derek catches up again with SixEleven BPO, this time speaking with Lovely Gacho, its Chief Support Officer. They discuss SixEleven’s recent growth and activities, its initiatives in learning and training, and keeping up with new technology in the outsourcing world. References: Website:

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48:37

OA 516: A People-First Approach to Outsourcing...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/11/21

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/516 OP360 In this episode of the Outsource Accelerator Podcast, Derek speaks with Jessica Calise, the Vice President of Marketing for OP360. OP360 has been on the podcast several times over the years and is now proud to celebrate its win in the Outsourcing Impact Review 2024. References: Website: https://www.op360.com/ LinkedIn: https://www.linkedin.com/company/op360/ Start

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41:33

OA 515: Positive Impact Outsourcing Firm Hiring from...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/11/14

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/515 Work for Impact In this episode of the Outsource Accelerator Podcast, Derek speaks with Geoff Hucker, Founder and CEO of Work for Impact. Geoff tells his story about starting his humanitarian efforts in underserved communities and then eventually evolving his work into an outsourcing venture. References: Website: https://www.workforimpact.com/ LinkedIn:

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41:02

OA 514: Is AI Outsourcing’s Biggest Threat or...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/11/07

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/514 Acquire AI Perhaps no technological innovation has rocked the world so heavily as the introduction of artificial intelligence (AI). Within months, it seemed every company had an AI-related product. Many organizations were also keen to incorporate AI, seemingly without proper concern of how to implement it effectively. In this episode of the Outsource Accelerator Podcast, Derek speaks with

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36:12

OA 513: Vietnam Outsourcing Insights - with Thuy Doan...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/10/31

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/513 Innovature In this week’s episode of the Outsource Accelerator Podcast, Derek welcomes Thuy Doan, Founder and CEO of Innovature. Innovature is making a significant impact in the outsourcing sector, specializing in areas such as customer service, accounting and finance, business intelligence, and analytics. Derek and Thuy delve into the rapid growth of Vietnam's outsourcing industry,

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47:19

OA 512: Expanding Business From VAs to Offshore...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/10/24

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/512 VAme In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Yuval Cohen, founder and CEO of VAme. Yuval grew his career from building a team of virtual assistants for his employer to eventually managing his own outsourcing firm. VAme now supplies VAs and generalist roles for businesses globally. References: Website: https://vame.io/ Email: yuval@vame.io Start

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44:26

OA 511: An Outsourcing Firm in Gaza, Palestine. The...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/10/17

Outsourcing podcastGet the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/511 BPO Zones Palestine might not be the first place you think of when outsourcing. But despite the turmoil the nation has faced, particularly in recent years, there have been those who have strived to establish their businesses and offer a glint of hope for the people. This unique episode of the Outsource Accelerator Podcast shines a light on one of them. Derek speaks with Saady Lozon, CEO and

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