PODCAST

Cindy"s Podcast

All Episodes

23:48

Ep. 35 - You Can't Make This Stuff Up! Tales From The...

Cindy"s Podcast ·

2024/10/29

In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about th...

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18:51

Ep. 34 - Masters Of Rebuild: The Family Legacy Behind...

Cindy"s Podcast ·

2024/10/22

In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving compa...

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28:02

Ep. 33 - Solutions For Backordered, Discontinued And...

Cindy"s Podcast ·

2024/10/15

In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, ...

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39:54

Ep. 32 - Revitalize Your Ride: Clearing Carbon...

Cindy"s Podcast ·

2024/10/08

In this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thic...

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27:13

Ep. 31 - Warranty 101: Secrets To Saving Big At The...

Cindy"s Podcast ·

2024/10/01

Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice,...

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18:20

Ep. 30 - This Is My Customer!

Cindy"s Podcast ·

2024/09/27

Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make ...

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15:23

Ep. 29 - Milkshakes, Pickles, And The Secret To...

Cindy"s Podcast ·

2024/09/24

What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget.Join Cindy and her co-host Janine as they explore stories of go...

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22:05

Ep. 28 - Torque Talk: Mastering Proper Torquing For...

Cindy"s Podcast ·

2024/09/17

Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight!From the essential tools like torque...

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25:37

Ep. 27 - Survey Says: Your Opinion Drives Us!

Cindy"s Podcast ·

2024/08/27

Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what h...

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35:58

Ep. 26 - Fix It Right the First Time: The Devil Is In...

Cindy"s Podcast ·

2024/08/20

Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Lea...

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33:41

Ep. 25 - Loaner Car Chronicles: The Hidden Cost of...

Cindy"s Podcast ·

2024/08/13

Dive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a temporary convenience into a costly ordeal, and learn about the innovative strategies dealerships use to manage these vehicles. This episode will make you...

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43:18

Ep. 24 - Service Adventures with Mr. Ever Since and...

Cindy"s Podcast ·

2024/08/06

Welcome back, everyone, to "On the Drive" with Cindy Lawrence and Janine Stella! Buckle up, because today we’re hitting the road with some of the most entertaining and eye-opening tales from the car service world. From those irate customers who make you question humanity to the bizarre car problems that defy explanation, we've got a lineup of stories that’ll have you laughing, shaking your head, and maybe even appreciating your next service visit a bit more.Ever had a "Mr. Ever Since" moment?...

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32:43

Ep. 23 - Wheels of Change: Enhancing Your Ride with...

Cindy"s Podcast ·

2024/07/30

Join Cindy Lawrence on this exciting episode of "On the Drive" as she sits down with Julian from RIMFX, a master in the art of wheel repair and customization. With over 15 years of shared history in the car industry, Cindy and Julian take a trip down memory lane while exploring the cutting-edge services RIMFX offers. From transforming curb-damaged wheels to high-end caliper color changes and vinyl wraps, Julian reveals the secrets behind turning ordinary cars into stunning works of art. Wheth...

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15:52

Ep. 22 - Mr. White. Common Name. Unforgettable...

Cindy"s Podcast ·

2024/07/23

In this gripping episode of "On The Drive," Cindy Lawrence and her sister Nancy take you on an unforgettable journey through the unique and touching story of Mr. White. From routine car services to a remarkable revelation of his past as a POW in Laos, Mr. White’s story is a testament to the power of genuine connections in the service industry.Listen as Cindy recounts her encounters with Mr. White across various dealerships, culminating in a heartfelt moment where he brings her a special gift ...

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43:23

Ep. 21 - Rising Waters, Rising Risks: Navigating...

Cindy"s Podcast ·

2024/07/16

In this episode, my sister and I discuss the impact of floods on vehicles. From coast-to-coast humor to heart-stopping tales of sudden floods, this episode is packed with personal anecdotes and practical advice on handling vehicle safety during unexpected downpours. Discover what happens when you find yourself in too much water, how to protect your car, and what steps to take if disaster strikes. From immediate actions to take when a vehicle is flooded to understanding the repair procedure an...

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13:57

Ep. 20 - Rotate Your Ride: The Secret to Tire...

Cindy"s Podcast ·

2024/07/09

Rev up your knowledge with Cindy Lawrence in this eye-opening episode of "On The Drive." This week, we take a deep dive into the art and science of tire rotation. Uncover why early rotations are key to tire longevity, how the correct rotation patterns can save you money and keep you safe, and the surprising truth about high-quality tires. Cindy’s engaging and approachable style turns what could be a mundane topic into a must-listen experience. Whether you’re a car aficionado or just looking t...

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14:43

Ep. 19 - Camber, Caster, Toe – Alignment Angels You...

Cindy"s Podcast ·

2024/07/02

Join Cindy Lawrence and Janine Stella on "On the Drive" as they dive into the crucial yet often overlooked world of vehicle alignment. In this episode, Cindy brings a unique blend of expertise and humor, comparing your car's tires to your favorite pair of shoes and revealing how something as simple as alignment can drastically impact your vehicle's performance and your safety.Ever wondered why your car pulls to one side or why your tires wear out unevenly? Discover the fascinating science beh...

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18:24

Ep. 18 - Tire Talk: It’s All About the Pressure –...

Cindy"s Podcast ·

2024/06/25

Join us on, On the Drive as we delve into the world of tires like never before. From unraveling the mystery of tire pressure to discovering the hidden advantages of nitrogen, we’re sharing the insider tips that could save you time, money, and hassle on the road. Ever wondered why your tires wear out faster or why that pesky tire light keeps coming on? We’ve got the answers, and they’re more fascinating than you’d think. With June being Tire Safety Month, there’s no better time to dive deep an...

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26:30

Ep. 17 - Let’s Talk Tires: It’s Time to Get a GRIP

Cindy"s Podcast ·

2024/06/18

In this episode of "On The Drive," Cindy Lawrence and Producer, Janine dive deep into the crucial world of tire tread. Exploring the impacts of tread wear on safety, lease agreements, and your wallet, they uncover everything you need to know about maintaining your tires and meeting lease turn-in requirements. Whether you're navigating lease regulations or planning for safer driving conditions, this episode provides essential insights and expert advice to keep you rolling smoothly on the road ...

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9:49

Ep. 16 - Old Wife’s Tail – Best Tires in the FRONT!

Cindy"s Podcast ·

2024/06/04

When changing just two tires…New Tires in the Front? Best Tires in the REAR. Depends on Front or Rear Wheel Drive….Negative…For years we have been taught our best foot should always go first – We thought the same for tires. NEW Research Shows – Best Practice, Best in the Rear. Experts and of course tire manufacture will always support replacement of all four tires. But let’s be realistic, we all want to get the most out of money. Enjoy the show and click on the ...

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