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PODCAST

Client Horror Stories

Beloved by Clients

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

business management

All Episodes

00:54:46

That time when you accidentally hire a psychopath who...

Client Horror Stories ·

2023/12/28

Do you ever wonder whether you’ve accidentally crossed paths with a psychopath on the street? In today’s episode, Robert Indries, owner of a group of 8 companies generating 7-figures yearly, shares his biggest mistake of hiring a high-functioning psychopath in his portfolio. High growth comes with high responsibility, and eventually, Robert decided to take the networking reins to further expand his ever-growing company. To make sure he can concentrate on this task, he hired several executives who

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00:39:53

That time when you expected a fully formatted book...

Client Horror Stories ·

2023/11/29

Dive into the engaging and insightful world of Lynita Mitchell-Blackwell, Esq., now an Intuitive Business Coach at Leading Through Living Community LLC. Lynita, once a champion of publishing, navigated the exciting realm of helping authors share their stories with the world. Here's a fun twist: a close friend of Lynita's needed help publishing a book. With a generous spirit and a knack for problem-solving, Lynita eagerly stepped up to the challenge. She shares a humorous and all-too-real

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00:51:14

That time when the boss used us as training troops to...

Client Horror Stories ·

2023/10/18

Listen in as we speak with Being Space's Founder, Catherine Llewellyn, and discuss her greatest client horror story. In this episode, Catherine discusses disappointing traits and tactics of business executives that may prompt even loyal employees to resign. During the 1980s, Catherine traveled the countryside as a trainer with her team. They were distinct from the sales team. The sales team would acquire clients, close deals, and contracts, and then brief Catherine's training team to execute

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01:00:28

That time when you just want to complete a project...

Client Horror Stories ·

2023/09/20

In this episode, we have the privilege of hearing from Colin Duff, the CEO of Mosaic Innovation. He shares with us an unprecedented client horror story that sheds light on the challenges of managing a diverse team of individuals. It's evident that this is no easy task. Colin worked with a big hardware company that suddenly decided to become a digital company, something they knew totally nothing about. This project ran for 9 months, and a lot of individuals and experts were hired left and right

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00:51:50

That time when you performed a routine investigation...

Client Horror Stories ·

2023/08/23

Join us in this episode as we hear from Sam Drauschak, the Chief Process Scientist at Truvle, as he shares a shocking story. He sheds light on an undetected billing error that ultimately led to the discovery of the role of politics in every business, big or small. It's a fascinating tale that you won't want to miss! One day, Sam was sent out on a routine investigation to check on a possible billing error in the finance system. Lo and behold, he found that, indeed, an error existed and that

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00:53:47

That time when you thought you landed your miracle...

Client Horror Stories ·

2023/06/08

In this episode, Ameet Khabra, owner and founder of Hop Skip Media, is going to take Our Beloved Host, Morgan Friedman, and us on a roller coaster ride of her story from seven years ago. You’re in for a treat as we delve deep into a mix of lawsuits, health issues, heartbreak, and reconciliation all in one go. In 2015, while Ameet was working for an agency in Edmonton, she had an epiphany and realized that the 8–5 job was not for her – she hated being asked to come in at fixed hours and just wanted

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00:55:19

That time when you thought you’d receive a whole box...

Client Horror Stories ·

2023/05/03

In this episode, Irina Poddubnaia, founder of TrackMage, is going to share her craziest experience in the retail industry with us. From numerous counts of deceit, misspelled brand names, and defective items, to missing orders, you’ll be shocked by her revelation. There was a time in Irina’s life when she decided to start a new life and move to China to start her business. The experience was immensely eye-opening as she finally had the chance to travel and discover the beautiful – and

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00:42:21

That time when you’ve been working your butt off for...

Client Horror Stories ·

2023/04/12

In this episode, Sherrilynne Starkie, Social Media Expert and Host of the 50 Women Over 50 podcast, is going to tell us a horror story no business owner would ever like to go through. It’s an experience like no other, which involves talks about money, paperwork, and legalities. Sherrilynne has been in marketing and communications approaching 30 years of experience, and during this time, she established her own public relations agency at the dead center of the Irish Sea. She got a call from a tech

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00:50:12

That time when your client had a meltdown about her...

Client Horror Stories ·

2023/03/29

In this episode, Kelsey Knutson, business coach, and podcast coach shared a tea-worthy story about her experience and survival of a “bridezilla.” While even talking about the experience grew a pit in her stomach, it helped her become the successful entrepreneur she is today. But we’ll get to that in a bit! Let us rewind to when Kelsey had just started her hair & makeup artist business and was working on building connections to expand her clientele. A friend of a friend referred her to a certain

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00:53:48

That time when your client forgot to disconnect her...

Client Horror Stories ·

2023/03/02

In this episode, our guest, Anika Jackson, shares a story of when she worked with a client who had a million projects plus a nonprofit which was bankrolled and produced by her husband. Although that’s a good thing, there are plenty of red flags that came with it and Anika had first-hand experience with this situation. To start, each project had its own logo, website, and brand identity. The client hired multiple experts in different fields and with different scopes of work, including Anika, who was

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00:51:44

That time when your client wanted to retire early,...

Client Horror Stories ·

2023/02/08

In this episode, Robert Persichitte, a Financial Planner of Delagify Financial, shares a relatable adulting story of a client who absolutely hated his job and just wanted to get out of it. This client was a pretty high-level attorney, a pretty high earner, and a very high-stress job. He wanted to retire as soon as possible. So Robert followed his usual process with the client and tried to put everything in the context of goals. But this is where the problem came in with this client. The client gave

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00:50:46

That time when you stepped in to put out the fires in...

Client Horror Stories ·

2022/09/07

In this episode, Mark Herschberg, a Chief Technology Officer and author shares his story when he was working under “Evil Corp” (a code name for the company). At that time, he was assigned to a company division that was working on creating a new type of video service/ video marketplace platform where viewers could watch content from movie studios and tv stations under controlled access. With this wonderful idea in mind, Evil Corp put out a press release stating their release date. The catch is that

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00:50:06

That time when your client didn’t pay his bill, and...

Client Horror Stories ·

2022/08/24

In this episode, Matthew Davis of Davis Business Law, reveals how his law firm decided to not do family law anymore because of this client-horror story. It all started when a client came to his law firm where his ex-wife hated his guts, and she had a very good reason to because he got another woman pregnant. Still, he thought that his ex-wife was interfering with his relationship with the kids, which she legitimately was, but he wanted to be the victim in the whole ordeal. The client kept coming to

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00:58:00

That time when your client and his business partners...

Client Horror Stories ·

2022/08/08

In this episode, Jeremy Streten, a Lawyer and Business Coaching Support, shared a story of when a client from a construction company approached to get approval to build a 30-story high-rise building in Australia. His client was thinking of selling the property and packaging it all up to a developer for building the high-rise. However, his business partner, an architect, was caught up in the thought that he was going to earn a lot from this and actually develop and build the property himself. A third

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00:44:10

That time when your client was super happy to get a...

Client Horror Stories ·

2022/07/20

This was when she was just newly working for a brand, selling luxury watches for men. Divya Patel, a PPC Specialist, was handling the PPC service of the brand. At that time, they were going to launch a YouTube campaign and she offered to create the ad assets for them since she’s been with the brand from the start. She was there to help the clients with the brand message, tone of voice, and everything about branding. The client declined her offer and told her that they will sort the video out

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00:58:04

That time when your client was upset about why she...

Client Horror Stories ·

2022/07/07

In this episode, Tom Schwab of Interview Valet shares how trust and communication flow in the same river towards success. His story pointed out how important it is to educate clients, provide a timeline and establish clear solutions in risk analysis when working with clients. The story happened when Tom, a podcast marketing specialist, worked with a client with zero knowledge of how podcasts work. At first, the onboarding was great, the podcast recording was super smooth and it was a really abundant

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01:17:44

That time when a customer frequently visits your...

Client Horror Stories ·

2022/05/27

In today’s tasty episode, Braden Cadenelli, the Senior R&D Manager at National Innovation Centers of Puratos shared one story that happened during his previous employment. This particular event has served as a lesson for Braden on how important trust, communication, and leadership are in business. Back at that time, he was working for a semi-industrial pastry wholesaler in the food industry. One time, a customer approached him asking for a large order of cupcakes from them. The company accepted

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01:01:56

That time when the web guy suddenly went MIA because...

Client Horror Stories ·

2022/05/11

In this whiskey and wine-powered episode, Timi Orosz, founder of Connect One Marketing, shared a story where she learned three crucial things in business: communication, boundaries, and friendships. It happened when a friend of hers approached her and asked her to help him develop a branding strategy for a new business. At that early point, a little voice in her head told her that this could lead to something troublesome, but Timi decided to push through and help her friend. Everything went smoothly

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00:56:11

That time when you were too nice to a client so a...

Client Horror Stories ·

2022/04/12

In this episode, Ari Krzyzek, the co-founder of Chykalophia, shared an exciting-turned-heartbreaking project that led her to learn how important it is to have detailed contracts and establish policies when offering digital services. It all started when a client approached her to do an exciting project, and Ari was excited about it too. The client also recognized Ari’s expertise, saying that they are the professionals they’re looking for, which for Ari, was very warming and boosted their ego. During

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00:56:59

That time your client complained about your slow...

Client Horror Stories ·

2022/03/04

In this episode, Rachel Brenke, a multi-faceted entrepreneur and intellectual property attorney shared two stories with key takeaways: (1) Always establish good communication with your clients and (2) Know that no money is worth the stress and mistreatment. The first story started when Rachel was diagnosed with cancer in her early 20s, but she just shrugged it off since it was “impossible” for her age. Two years later, her cancer worsened, and she had to undergo therapy. As Rachel was about to head

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