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PODCAST

Client Horror Stories

Beloved by Clients

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

business management

All Episodes

00:42:21

That time when you’ve been working your butt off for...

Client Horror Stories ·

2023/04/12

In this episode, Sherrilynne Starkie, Social Media Expert and Host of the 50 Women Over 50 podcast, is going to tell us a horror story no business owner would ever like to go through. It’s an experience like no other, which involves talks about money, paperwork, and legalities. Sherrilynne has been in marketing and communications approaching 30 years of experience, and during this time, she established her own public relations agency at the dead center of the Irish Sea. She got a call from a tech

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00:50:12

That time when your client had a meltdown about her...

Client Horror Stories ·

2023/03/29

In this episode, Kelsey Knutson, business coach, and podcast coach shared a tea-worthy story about her experience and survival of a “bridezilla.” While even talking about the experience grew a pit in her stomach, it helped her become the successful entrepreneur she is today. But we’ll get to that in a bit! Let us rewind to when Kelsey had just started her hair & makeup artist business and was working on building connections to expand her clientele. A friend of a friend referred her to a certain

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00:53:48

That time when your client forgot to disconnect her...

Client Horror Stories ·

2023/03/02

In this episode, our guest, Anika Jackson, shares a story of when she worked with a client who had a million projects plus a nonprofit which was bankrolled and produced by her husband. Although that’s a good thing, there are plenty of red flags that came with it and Anika had first-hand experience with this situation. To start, each project had its own logo, website, and brand identity. The client hired multiple experts in different fields and with different scopes of work, including Anika, who was

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00:51:44

That time when your client wanted to retire early,...

Client Horror Stories ·

2023/02/08

In this episode, Robert Persichitte, a Financial Planner of Delagify Financial, shares a relatable adulting story of a client who absolutely hated his job and just wanted to get out of it. This client was a pretty high-level attorney, a pretty high earner, and a very high-stress job. He wanted to retire as soon as possible. So Robert followed his usual process with the client and tried to put everything in the context of goals. But this is where the problem came in with this client. The client gave

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00:50:46

That time when you stepped in to put out the fires in...

Client Horror Stories ·

2022/09/07

In this episode, Mark Herschberg, a Chief Technology Officer and author shares his story when he was working under “Evil Corp” (a code name for the company). At that time, he was assigned to a company division that was working on creating a new type of video service/ video marketplace platform where viewers could watch content from movie studios and tv stations under controlled access. With this wonderful idea in mind, Evil Corp put out a press release stating their release date. The catch is that

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00:50:06

That time when your client didn’t pay his bill, and...

Client Horror Stories ·

2022/08/24

In this episode, Matthew Davis of Davis Business Law, reveals how his law firm decided to not do family law anymore because of this client-horror story. It all started when a client came to his law firm where his ex-wife hated his guts, and she had a very good reason to because he got another woman pregnant. Still, he thought that his ex-wife was interfering with his relationship with the kids, which she legitimately was, but he wanted to be the victim in the whole ordeal. The client kept coming to

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00:58:00

That time when your client and his business partners...

Client Horror Stories ·

2022/08/08

In this episode, Jeremy Streten, a Lawyer and Business Coaching Support, shared a story of when a client from a construction company approached to get approval to build a 30-story high-rise building in Australia. His client was thinking of selling the property and packaging it all up to a developer for building the high-rise. However, his business partner, an architect, was caught up in the thought that he was going to earn a lot from this and actually develop and build the property himself. A third

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00:44:10

That time when your client was super happy to get a...

Client Horror Stories ·

2022/07/20

This was when she was just newly working for a brand, selling luxury watches for men. Divya Patel, a PPC Specialist, was handling the PPC service of the brand. At that time, they were going to launch a YouTube campaign and she offered to create the ad assets for them since she’s been with the brand from the start. She was there to help the clients with the brand message, tone of voice, and everything about branding. The client declined her offer and told her that they will sort the video out

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00:58:04

That time when your client was upset about why she...

Client Horror Stories ·

2022/07/07

In this episode, Tom Schwab of Interview Valet shares how trust and communication flow in the same river towards success. His story pointed out how important it is to educate clients, provide a timeline and establish clear solutions in risk analysis when working with clients. The story happened when Tom, a podcast marketing specialist, worked with a client with zero knowledge of how podcasts work. At first, the onboarding was great, the podcast recording was super smooth and it was a really abundant

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01:17:44

That time when a customer frequently visits your...

Client Horror Stories ·

2022/05/27

In today’s tasty episode, Braden Cadenelli, the Senior R&D Manager at National Innovation Centers of Puratos shared one story that happened during his previous employment. This particular event has served as a lesson for Braden on how important trust, communication, and leadership are in business. Back at that time, he was working for a semi-industrial pastry wholesaler in the food industry. One time, a customer approached him asking for a large order of cupcakes from them. The company accepted

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01:01:56

That time when the web guy suddenly went MIA because...

Client Horror Stories ·

2022/05/11

In this whiskey and wine-powered episode, Timi Orosz, founder of Connect One Marketing, shared a story where she learned three crucial things in business: communication, boundaries, and friendships. It happened when a friend of hers approached her and asked her to help him develop a branding strategy for a new business. At that early point, a little voice in her head told her that this could lead to something troublesome, but Timi decided to push through and help her friend. Everything went smoothly

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00:56:11

That time when you were too nice to a client so a...

Client Horror Stories ·

2022/04/12

In this episode, Ari Krzyzek, the co-founder of Chykalophia, shared an exciting-turned-heartbreaking project that led her to learn how important it is to have detailed contracts and establish policies when offering digital services. It all started when a client approached her to do an exciting project, and Ari was excited about it too. The client also recognized Ari’s expertise, saying that they are the professionals they’re looking for, which for Ari, was very warming and boosted their ego. During

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00:56:59

That time your client complained about your slow...

Client Horror Stories ·

2022/03/04

In this episode, Rachel Brenke, a multi-faceted entrepreneur and intellectual property attorney shared two stories with key takeaways: (1) Always establish good communication with your clients and (2) Know that no money is worth the stress and mistreatment. The first story started when Rachel was diagnosed with cancer in her early 20s, but she just shrugged it off since it was “impossible” for her age. Two years later, her cancer worsened, and she had to undergo therapy. As Rachel was about to head

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00:41:48

That time when you worked for a client in the funeral...

Client Horror Stories ·

2022/02/10

In this episode, Morgan meets fellow Will Smith fan, Liz Wilcox. A self-employed Email Marketing Specialist from Miramar Beach, Florida. A while ago, Liz´s was contacted by her friend because their client needed some email marketing services. And of course, she was very excited to work with her buddy. The client worked in the funeral industry, and to begin with they thought Liz´s rate was waaay high. In Client Horror Stories #28, Liz works with a friend, who was the middleman between her and the

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00:33:49

That time you were hired to remotely create a Shopify...

Client Horror Stories ·

2022/01/28

Always be careful when working with friends, close ones, or family members. You might wind up becoming their packager! In today's episode Nick Janetakis, a Full Stack Developer, tells us the story of a time when he was introduced to a friend´s friend who sold sports sweaters and now wanted to start selling them online, so asked Nick to work on this. He ended up taking the job and because he sort of knew the business owner, he didn't seal the deal with any type of contract. He even gave him a special

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00:58:55

That time your client who was too good to be true...

Client Horror Stories ·

2021/12/31

Dimitri Constantine is the CEO & Founder of Brandcoders, and the protagonist of today’s tale. His story brings us back a couple of years when a long-time friend brought him into a brand new project that seemed all too good to be true. And here’s our first lesson: if something seems too good to be true, it probably is. Dimitri’s narrative walks us through the birth and development of a business that, even though it seemed brilliant and crazy easy to sell, for some reason was not able to get

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01:20:03

That time getting “comfortable with uncomfortable...

Client Horror Stories ·

2021/12/21

Today’s story might as well fall under the “Managing Horror Stories” category because that’s exactly what it is. Kison Patel, CEO and Founder of M&A Science and DealRoom brings us a tale on the insights of starting a business that you really believe — and trying to save it at all costs. Kison’s tale takes us back a couple of years, to the time where he decided to chase an idea he was passionate about, along with his partner who also was a very dear friend. And the first thing that he teaches us

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00:50:56

That time your client threatened to fire you if you...

Client Horror Stories ·

2021/12/14

Andrew Kemendo is the Principal Architect, AI at Unity Technologies, and also the star of Client Horror Stories #24. Today, he brings us a story that has that one killer combo: just enough drama to keep you gripping, and just enough lessons learned to know it was time well invested. Andrew’s tale brings us back a couple of years ago, to a young startup dedicated to creating augmented reality experiences who accepted what looked like an unbelievable deal from a huge company meant to be their hero

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00:53:31

That time your cowboy mounted shooting client ripped...

Client Horror Stories ·

2021/12/06

How often do you see a headline like that? Well, that’s because not often we get stories like this. On today’s episode, we have our first ever guest from the finance world: Liz Farr, Founder & CEO of Farr Communications, telling us an incredibly dramatic story, filled with incredible twists and lessons. Liz’s story takes us back to 15 years ago, when handwritten tax notes and mail filing your returns were not red flags at all… unless they actually were. Apparently, even when you refuse to pay

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00:54:49

That time your inexperienced client turned into an...

Client Horror Stories ·

2021/10/20

Today’s episode brings us, straight from Hollywood, Rick Schirmer, CEO & Founder of Viral Brand, with a super interesting and incredibly well told story that, regardless of the horror that made it CHS worthy, actually has a happy ending. Rick’s tale brings us back to 2020 (or, as he calls it, the “pause” year) when he took under his wing a “cut deal” client with very little experience, and a lot of expectations. Along with some very powerful lessons on cheap clients, setting boundaries, and

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81 results

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