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PODCAST

Customer States...

Customer States...

Join Jake Rycus, Mike Sera, Ali Paul, and Eric Montenegro with weekly episodes discussing and venting about life in the automotive industry. Crack a cold one and tune in!

leisure automotive

All Episodes

01:17:20

End of Year, PTA Bath, and the Mentally Ill.

Customer States... ·

2022/12/31

Happy New Years! With Eric absent due to being under the weather, Jake, Mike, Ali, and Kevin talk about an ideal world where Service Advisors are replaced by iPads, a flooded office, doing the Heimlich, shop workflow or lack thereof, semantics, mobile service, some spicy chips, and of course many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com

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01:11:30

Happy Holidays, Come for The Podcast, and Stay for...

Customer States... ·

2022/12/24

In this festive episode, Jake (happy birthday), Mike, Ali, and Eric jingle the bells, complain about wild customers and their equally wild concerns, Eric's near-death experience, sexual harassment training, driving like a peasant without cruise control, our favorite Christmas movies, the woes of being a working shop foreman, recalls and reprogramming, birddogs, YouTube bakers, a special holiday gift from Ford, and many many tangents. Thank you for hooch Travis Farris! And as, please drink

en

01:13:55

The Warranty Hammer of Justice, Software Updates, and...

Customer States... ·

2022/12/17

Jake, Mike, Ali, and Eric bring you topics such as new Mobile Service Vans, video multipoint inspections, updates to multiple ongoing projects, and an absolute ton of tangents and tomfoolery. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer

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01:09:01

Will's Redemption, Dirty Rotten Slackers, and Bitter...

Customer States... ·

2022/12/10

With Jake out sick, Mike, Ali, Eric, and special return guest Will Tomczak laugh about archaic dealership technology, mechanic 101, how CHRISTIAN SHOULD DO HIS JOB!, warranty administrator relationships, shop meetings, high octane situations, body shop project update, missed diagnoses and having to pick up the slack, stupid cost cap tools, and a very special Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and

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01:09:53

Choosing The Parts Life, Blame It On The Apprentice,...

Customer States... ·

2022/12/03

Jake, Mike, Ali, Eric, and special guest Tommy De La Cruz talk about molding new employees, how to blame everything on your apprentice, processes, uneducated customers, a "sexist" advisor, intergalactic backorder parts, a follow up on VW diagnosis time discrepancies, the team environment, guessing ages, venting about work, fresh moldable employees, the Transit engine update, car graveyards, and many horrible jokes. Special shout out to Sydney and Emily aka Laverne and Shirley! Check us out on

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01:14:07

Too Marinated, A Horse, and What Tangent?

Customer States... ·

2022/11/26

Gobble Gobble! In this festive episode Jake, Mike, Ali, and Eric give thanks for a very special mystery drink from a customer and talk about being in the "top percentile", rodent repellent devices, getting the wrong engine, how you can't make money if you don't have parts, a scare on the drive, clocking overtime versus being efficient, modified exhausts, clearing your bay, selling tires, programming nightmares, and a few jokes from Jake and Eric. Oh, and tangents galore! Check us out on Spotify,

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01:10:09

Separating Hoods, HIT BBQ, and "I've Never Seen This...

Customer States... ·

2022/11/19

Jake, Mike, Ali, and Eric talk about how TSBs do not dictate warranty, customers who take their own cars apart, when brakes and broken, buy back processes and Lemon Law, a warranty truck engine, "hamburbers", alliterations, alternative transportation claims, no cap, and a very special Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send

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01:12:54

Smiling Mixologist, It's a Lemon!, and Half a White...

Customer States... ·

2022/11/12

This week Jake, Mike, Ali, and Eric bring you subjects like Mustang drivers, "professionals", getting yelled at, witness marks, chasing the dollar, loving dogs, pizza parties, technical difficulties, being deformed from impact, used Miata's, lots of jokes, and answering a listener's question! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a

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01:10:55

Hot Dogs and Onions, Shop Drama, and Nope!

Customer States... ·

2022/11/04

Jake, Mike, Ali, and Eric talk about "unsafe" working conditions, ultimate pranks, Pumpkin Spiced things, glizzies, how you gotta pay to play, customer perception, why it's important to stay in your lane, value for cost of service, customer perception, consent, being certified and thrown to the wolves, pedestrians struck by customers, podcast structure, and Mike gets knocked out. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter

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01:19:07

Spilled Drinks, 7 Miles of Liability, and a Ford GT.

Customer States... ·

2022/10/29

In this week's episode, Jake, Mike, Ali, and Eric talk about inside jokes like "George Co'stand'za", Jake actually being busy, tool trucks, happy retirement parties and the inclusion of pizza, rockslides, downed phone lines and corrupt files, driving expensive cars, and of course many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a

en

01:14:32

Scooter My Daisy Head, Playing The System, and Eric's...

Customer States... ·

2022/10/22

In this amazing episode, Jake, Mike, Ali, Eric, and special guest Omar discuss the elderly, nighttime butterflies and how they move weird, dodging tool bills, the blame game, popular musical references, one time use parts, warranty claims, the Swedish Chef, one nightstand baby, core returns, and of course a few tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at

en

01:14:32

Measuring Things, Wrench Wenches, and Tangents.

Customer States... ·

2022/10/14

Enjoy another great time with Jake, Mike, Ali, and Eric as they talk about tooth fairies, Matco and Milwaukee, full moons, Harry Potter references, Final Destination, Miata owners getting plowed in the rear, Mike sells a car, lunch sandwiches or lack thereof, synchronicity, new processes, overtime, and many more tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at

en

01:04:15

Best Of: Season Two

Customer States... ·

2022/10/07

Please enjoy Best Of: Season Two of Customer States... Podcast! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at

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01:12:37

Crocheting Pumpkins, Pasta, and Jake Gets Taken.

Customer States... ·

2022/10/01

Jake the "Fidget Spinner", Mike, Ali, and Eric bring up topics such as techs at school, warranty happy customers, attempting to duplicating intermittent noises, marketing and advertising, broken teeth, new tech updates, transportation damage, how amazing Ford warranty is, how customers get "warranty happy", and Eric and Jake share some jokes. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us

en

01:15:05

LMNOP, Getting Down On Some Phasers, and The Parts...

Customer States... ·

2022/09/23

Jake, Mike, Ali, and Eric talk about getting a gay best friend, new Mazdas, carbon copy definitions, fresh hazing, lube rack pay plans, eliminating unapplied labor, no parts, moving out, "moving" technicians, telling angry people to calm down, email debacles, and Eric's first day at his new dealership. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to

en

01:10:55

T-Cobbing It, Let The Meat Cake, and Segways.

Customer States... ·

2022/09/16

In this emotional episode, Jake, Mike, Ali, and Coffee Cart Barista Eric talk about dog names, dealership inspections and revamps, pay plans and what they mean for you, uncalled for emails, electronic repair orders, breaking up with your local Starbucks, Eric's journey onward and upward, and the possibility that no one uses the word "gusto" anymore. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States,

en

01:11:26

Where's Your Manager?!, Gripe w/ Grape Smugglers, and...

Customer States... ·

2022/09/09

In a much cooler episode (temperature wise), Jake, Mike, Ali and Eric promptly all take Malort shots and talk about how relatively simple repairs can turn into giant fiascos, sensitive knees, vehicles that are deemed "unsafe to drive", communication or lack thereof, brand new failed parts, a slow clap for Ali, how hard it is sometimes to put on a nice face for customers, nice customers who bring you work treats, how Eric wastes electricity, how windshield impact damage is still not covered, and how

en

01:23:28

Hot Studio, #Massexodus, and Being Driven.

Customer States... ·

2022/09/02

In this scorching episode, Jake, Mike, Ali, and Eric try and battle a hot studio while talking about heat seaters(?), Saturday service, forward wheel drives(?), the differences between bolts and screws, unapplied labor and how it may apply to you, appropriate pay, the famous "Disappearing Porter Act", loaners and online scheduling, leftover repair orders, and going above and beyond the call of duty at times. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other

en

01:27:29

Spirited Braking Sessions, Flying Squids, and The...

Customer States... ·

2022/08/26

Despite minor audio problems in the first quarter, Jake, Mike, Ali, and Eric bring you lighthearted talk about how one time use parts are similar to spaghetti, brake pads of yesteryear, Disney references galore, an angry Yelp mom, kudos from the boss, vegan turbos, learning how to operate your new vehicle, being accountable for your actions, and we peel back the curtain as Mike makes a special announcement live on the podcast. Also, what is butter? Check us out on Spotify, Apple Podcasts, Google

en

01:00:19

Recruiting Customers, Tech Counseling, and Spice Girls.

Customer States... ·

2022/08/19

In this special episode brought to you by Covid, Jake, Mike, Ali, and Eric share some technical difficulties, Jake almost finally gets an answer to what his mysterious car noise is, the gang shares woes of the Takata air bag recall and a very difficult Mazda B-Series truck, Covid brain fog occurs, there's a special care package for Eric, missed recall reports and deadlines, not enough staffing to get the jobs done, the (maybe) final Liability update, and ideas on how to deal with the summer heat

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137 results

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