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PODCAST

The Raving Patients Podcast

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice"s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau! For more information visit: https://www.drlentau.com/

business marketing

All Episodes

35:48

Dental Insurance SOS: Mastering AR and Streamlining...

The Raving Patients Podcast ·

2025/02/07

If you’re like most dental practices, managing accounts receivable (AR) can feel overwhelming. But I’ve got good news—this episode is going to help you take control and make insurance systems work for you. I’m thrilled to welcome Bri Richardson, the powerhouse behind Elevate My Practice and founder of Dental Insurance SOS, to the podcast. Bri brings over 15 years of experience in the dental industry as a coach, trainer, and speaker. Her mission? To help practices get paid in full within 30 days and

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36:39

Is Your Cup Full? Callie Ward’s Blueprint for a...

The Raving Patients Podcast ·

2025/01/31

Are you running on empty while trying to pour into everyone else? Running a dental practice comes with its fair share of challenges—from managing patient care to motivating your team—all while trying to maintain a healthy work-life balance. In this episode of the Raving Patients Podcast, I sit down with Callie Ward, founder of Dash Dental Consulting, to uncover practical strategies that will help you transform your practice and reclaim your energy. With over 30 years of experience in the dental

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38:32

How to Build a Life of Your Dreams Working Smarter...

The Raving Patients Podcast ·

2025/01/24

Are you working harder than ever but still feel like you’re not living the life you dreamed of when you started your dental journey? You’re not alone—but here’s the good news: it doesn’t have to be this way. If you’re a dentist looking to work smarter—not harder—and live the life of your dreams, this episode is for you. I’m Dr. Len Tau, and today, I had the privilege of speaking with Scott Manning, founder of Dental Success Today, a dynamic coach, author, and speaker with nearly two decades of

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37:53

Selling Your Office in 2025 and Beyond: Strategies to...

The Raving Patients Podcast ·

2025/01/17

Thinking about selling your dental practice? Let me ask you this: do you want to walk away with just a fair deal—or the best deal possible? If that sounds like a no-brainer, you’re in the right place. In today’s episode, I sit down with Elijah Desmond, a trailblazer in the dental industry, to uncover exactly how to do just that. From understanding your practice’s true value to creating a roadmap for a seamless transition, we dive into everything you need to know to prepare for this life-changing

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41:56

Start Up or Shut Up: Real Estate Secrets for Dental...

The Raving Patients Podcast ·

2025/01/10

Thinking about starting a dental practice or renewing your lease? You could be leaving thousands of dollars—or your dreams—on the table. In this episode, I sit down with Brian Mills, founder of Roam Commercial Realty, to uncover the hidden pitfalls and golden opportunities in dental real estate. From debunking myths about retail locations to sharing strategies for building long-term wealth, this conversation is essential for dentists who are ready to take charge of their future. Whether you’re

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37:00

Why I Love the Word No: A Game-Changing Approach to...

The Raving Patients Podcast ·

2025/01/03

Is sales really a "dirty word"? Not for Cathy Hazen, and this episode will show you why embracing the power of "no" is key to getting more "yeses." Dr. Len Tau sits down with Cathy, a seasoned expert with over 30 years of sales and management experience, to explore the secrets to boosting case acceptance and empowering your dental team. From managing orthodontic practices to creating virtual office manager services, Cathy’s passion for team development and patient-centered sales strategies shines

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33:50

The Evolution of Staffing in Dentistry: Why Virtual...

The Raving Patients Podcast ·

2024/12/27

If you’re struggling to keep your front desk running smoothly, then believe me, you don’t want to miss this episode. You see, ever since COVID hit, the dental industry, like every other industry, has been facing unprecedented staffing challenges. This, in turn, has made remote staffing a very attractive option—and if you’re feeling the same, and looking to hire VAs to make your job easier, then this is the episode for you. In it, I sit down with Cory Pinegar. Cory is the CEO of Utah-based company

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39:03

How to Add to Your EBITDA & Boost Your Dental...

The Raving Patients Podcast ·

2024/12/20

Are you leaving money on the table? My guess is, probably! And in this episode, you’ll learn how NOT to do that by enhancing your practice—while still making a difference. You see, dentists are some of the few (if not only) doctors and health practitioners that can diagnose people through their mouths, and by taking advantage of that skill, they can add up to $200K to their practice annually by offering additional services. “This is all nice to hear, but how can I even start implementing that?” you

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38:06

Your Dental Office Is Fugly: Why Patient Experience...

The Raving Patients Podcast ·

2024/12/13

Could the design of your dental practice be the reason why you’re not getting enough patients? As we all know, today, your patients’ experience starts before they even sit on the dental chair, and I mean way before—it starts on your website or your Google page or your social media accounts, where they get to see what your practice looks like. This is why your office’s design is now more important than ever. But don’t take it from me, instead, listen to the expert I’ve interviewed on today’s episode

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34:22

Transparency in Action, Real Results: Building Trust...

The Raving Patients Podcast ·

2024/12/06

Transparency in dental marketing, especially when supported by real results and guarantees, always builds trust and helps dental practices achieve measurable success. And to be able to do this, you need to find a marketing agency that actually gets you the results you want. Easier said than done, right? Well, if you’re tired of paying marketing agencies for dental marketing services that never deliver results, then this is the episode for you! In it, I sit down with Spencer McCutchen, a business

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36:54

Getting New Patient Leads Is Science, Converting Them...

The Raving Patients Podcast ·

2024/11/29

If you’re relying on marketing alone to bring in new patients, then you’re missing a HUGE piece of the puzzle: lead conversion. Lead generation and lead conversion are two completely different things, and this means they need completely different strategies. To discuss this in more depth, I’ve invited an expert on this week’s episode of the Raving Patients Podcast. His name is Jake Goates and he is the founder of GOAT Marketing Consultants and a seasoned expert in dental marketing and sales

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34:45

Crush the Call: Phone Skills to Grow Your Dental...

The Raving Patients Podcast ·

2024/11/22

What makes your first phone call so important? As dentists, we often forget that the first impression we make—even on the phone—can go a long way. A practice’s first interaction with a potential patient is critical in setting the tone for trust, connection, and care. And so, knowing how to deal with these phone calls and training your employees to do the same is a must for patient retention. To discuss this in more detail, I’ve invited an expert on the podcast today. In this week’s episode of the

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35:40

Shutting the Associate Revolving Door: Strategies for...

The Raving Patients Podcast ·

2024/11/15

Successful practices grow, and growth brings its own set of challenges. One of the biggest? Finding an associate who fits your team, sticks around, and maybe even steps into ownership. Stats show that 75% of new associates leave within their first year. Just think how this plays out on your team’s dynamic and patient trust. Not to mention the stress this causes practice owners. There’s a fix to this, and my guest Robert Spiel has all the answers. He’s the founder of Dentist Partner Pros and expert

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32:26

Stop Wasting Money & Start Optimizing Your Dental...

The Raving Patients Podcast ·

2024/11/08

Are you overpaying for software that isn’t serving your practice? In this episode, I sit down with Shayna Phipps-Holman, a dental software consultant with over 17 years of expertise in dental education and practice management. After a successful career with CEREC Doctors and gaining deep insights into dental software, Shayna has become a top advisor for dental practices looking to streamline their tech stacks without facing this overwhelming process alone. Shayna’s experience spans everything from

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31:57

The Untapped Goldmine of Myofunctional Therapy with...

The Raving Patients Podcast ·

2024/11/01

Struggling to meet patient demand for holistic care? With 80% of patients seeking more natural, integrative options in healthcare, it’s essential for dentists to see how myofunctional therapy can increase revenue while meeting this demand. To dive into the details, I’m joined by Karese Laguerre, founder of The Myo Spot and a leading expert in myofunctional therapy. As a registered dental hygienist and myofunctional therapist, Karese has dedicated her career to bringing this powerful therapy to

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32:20

Smile, Save, Succeed: The $4.5 Million Retirement...

The Raving Patients Podcast ·

2024/10/25

Wondering how much you really need to save to retire comfortably? Or how to best manage 401K plans for your employees? This episode has the answers. I’m joined by Kelly Richards, a partner advisor at Allworth Financial, who has nearly two decades of experience helping dentists transition from big spenders to big savers through strategic financial planning. We dive into the importance of maximizing your 401(k) with profit sharing and how Allworth Financial’s low-cost platform can significantly boost

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34:45

How You Can Eliminate Financial Confusion & Fear with...

The Raving Patients Podcast ·

2024/10/18

Most dentists focus solely on clinical excellence, which is expected. But when was the last time you paid attention to the financial health of your practice? If it’s been a while for you, then here’s everything you need to know. In this episode, I sit down with Tim McNeely, founder and CEO of Dental Wealth Alliance, to talk about how dental professionals can eliminate financial confusion and fear. Tim brings his wealth management expertise to the table, focusing on key strategies that include tax

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34:00

You Know It, But Do You Do It? Turn Knowledge Into...

The Raving Patients Podcast ·

2024/10/11

Are all the great insights from the dental conferences you assist gathering dust? While investing in continuing education is a must for dental practice owners, it doesn’t necessarily mean that the learnings are being put into practice. So, how do you take the step from knowledge to implementation? Today, I sit down with Brenda McNulty, a dynamic leader in the dental industry with over 30 years of experience in both clinical and business settings. As the owner of DSO Facts, Brenda excels in

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33:28

Breaking Barriers & Doubling Practice Growth in 4...

The Raving Patients Podcast ·

2024/10/04

Sometimes, all that’s in the way of doubling your practice’s growth is not having an office manager. In this episode, I sit down with Zachary Shelley, a leading dental office manager who’s achieved incredible growth in just 4 years at Satellite Family Dentistry. Zachary’s journey to dental office management is unconventional — he went from professional skateboarder to dental lab manager, eventually landing the role at Satellite as its very first office manager. And how is that going? Well, in this

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33:25

Maximizing Profitability with Orthodontic Treatment...

The Raving Patients Podcast ·

2024/09/27

Are your aligner treatments really boosting your practice’s profitability, or just creating more headaches? There’s a right and wrong way to approach certain cases, and GPs aren’t necessarily equipped to take them all, despite what most aligner companies like to advertise. In this episode, I sit down with Lou Chmura, founder of Egghead Orthodontics and Ortho Mastery Advisors, and an orthodontic expert with over 35 years of clinical practice experience. Lou sold his practice in 2022 and now

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