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PODCAST

Linen, Uniform & Facility Services Podcast - Interviews & Insights by TRSA

Who exactly are the thought leaders in the $18-billion-plus linen, uniform and facility services industry? This podcast aims to shine a light on this industry’s more than 200,000 employees through thought-provoking interviews with industry insiders and business experts on issues critical to your company and workforce. Most Americans might not realize it, but they benefit at least once per week from the cleanliness and safety of laundered, reusable linens, uniforms, towels, mats and other products

government & organizations non-profit

All Episodes

18:31

Episode 37 – Don’t Run with Scissors

Linen, Uniform & Facility Services Podcast -... ·

2021/02/16

Casey Mackert, Director of Baldrige Services at Six Disciplines, joins us to discuss the pillars of performance excellence and how following these methods can help your operation achieve its goals. She explains how not having these pillars in place is like running with scissors – potentially dangerous to your organization’s well being.

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19:16

Episode 36 – TRSA Vaccine Update

Linen, Uniform & Facility Services Podcast -... ·

2021/01/29

An update on TRSA’s advocacy efforts to get the linen, uniform and facility services industry included at the top of the priority list for the continuing rollout of the COVID-19 vaccine. Kevin Schwalb, TRSA’s vice president of government relations, gives an update on TRSA’s efforts. For more information, visit TRSA’s Coronavirus Resource Center at www.trsa.org/covid19.

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19:10

Episode 35 – Why Strategy Matters More than Ever

Linen, Uniform & Facility Services Podcast -... ·

2021/01/19

Strategy encompasses two sides of the same coin when it comes to defining both short-term and long-term strategies. Linen, uniform and facility services companies need to continue to closely manage the nine key elements of operational focus in a pandemic – also known as the pandemic operational checklist – but you also need to lay out your recovery strategy for 2021. The approval of vaccines and the optimism of a gradual economic recovery indicates a need for solid, well-defined strategies ahead of

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11:24

Episode 34 – Political Outlook from Chris Stirewalt

Linen, Uniform & Facility Services Podcast -... ·

2020/12/21

An update on the latest news from the nation’s capital, and a look at what to expect moving forward as a new administration takes over the White House in January 2021. Joining us to discuss these issues and more is Chris Stirewalt, the digital politics editor at Fox News. Stirewalt has worked at Fox News Channel’s Washington bureau since 2010, and will give a keynote address at TRSA’s 11th Annual Legislative Conference, scheduled for March 24-25, 2021. For more information about the Legislative

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09:27

Episode 33 – Government Relations Update

Linen, Uniform & Facility Services Podcast -... ·

2020/10/29

TRSA’s Vice President of Government Relations Kevin Schwalb gives an update on the latest news from Washington, DC, including the potential for additional stimulus funding, as well as state-level initiatives impacting linen, uniform and facility services businesses. For more information on TRSA’s government relations initiatives, contact Kevin Schwalb at kschwalb@trsa.org.

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13:20

Episode 32 – COVID-19: Leadership Lessons

Linen, Uniform & Facility Services Podcast -... ·

2020/08/27

A panel of linen, uniform and facility services operators discuss the industry’s response to COVID-19, lessons learned from the crisis and how the industry can move forward. Panelists include Jim Buik, the current TRSA chairman and president of Roscoe Co.; Jim Cashman, president and CEO of ImageFIRST; P.J. Dempsey, president of Dempsey Uniform and Linen Supply; and Cory Acton, vice president of operations, Magic Laundry Services. The panel was moderated by TRSA President and CEO Joseph Ricci. For

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11:01

Episode 31 – Sales and Marketing Post-COVID

Linen, Uniform & Facility Services Podcast -... ·

2020/07/30

Anna Walker, the marketing manager at Cosgrove Partners in Indianapolis, discusses the importance of retaining your customer base in the post-COVID sales and marketing environment. Walker talks about the critical pivot your marketing and sales teams must make, how to develop marketing messages that resonate with your customers in this climate and why adding new product lines may be a smart move for your business. For more COVID-19 news, information and resources for your linen, uniform and facility

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20:33

Episode 30 – Reopening Restaurants

Linen, Uniform & Facility Services Podcast -... ·

2020/06/11

Charles Crowell, the vice president of Milliken Table Linens, and Ben Fox, the director of sales and marketing at Alsco, discuss the state of the food-and-beverage market, as well as the importance of hygienically clean linens and uniforms as restaurants reopen across the United States and worldwide. For more COVID-19 news, information and resources for your linen, uniform and facility services company, visit www.trsa.org/covid19.

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12:52

Episode 29 – COVID-19: Restarting your Business

Linen, Uniform & Facility Services Podcast -... ·

2020/05/14

Karen Griffiths, the human resources and safety director at Loop Linen Service in the New Orleans area, and Angela Howard, the vice president of people development and human experience at Spindle in the Chicago area, discuss the policies their respective companies are putting in place as they move toward ramping up operations. For more COVID-19 news, information and resources for your linen, uniform and facility services company, visit www.trsa.org/covid19.

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21:18

Episode 28 – COVID-19: Communicating with Employees

Linen, Uniform & Facility Services Podcast -... ·

2020/03/31

Catalina Dongo, the director of human resources at UniFirst Corp., shares tips on communicating with your employees during the COVID-19 crisis, and outlines best practices and policies to implement at your organization. For more COVID-19 news, information and resources for your linen, uniform and facility services company, visit www.trsa.org/covid19.

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26:38

Episode 27 – COVID-19: Impacts on Commercial Laundries

Linen, Uniform & Facility Services Podcast -... ·

2020/03/12

A discussion about the COVID-19 pandemic and its potential impacts on the linen, uniform and facility services industry with Dr. Murray Cohen, a retired U.S. Centers for Disease Control (CDC) and World Health Organization (WHO) epidemiologist; and Joseph Ricci, the president and CEO of TRSA. For more information and communication tools for your company’s customers, employees and leadership teams, visit www.trsa.org/covid19.

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14:00

Episode 26 – Producing Hygienically Clean Textiles

Linen, Uniform & Facility Services Podcast -... ·

2020/02/28

An overview of TRSA’s Hygienically Clean certification program with Audrey Carmichael, a client coach with Six Disciplines Consulting Services. Carmichael shares her thoughts on the benefits of getting Hygienically Clean certification for your commercial laundry, preparing for the certification with Hygienically Clean consulting services, and more. For more information on Hygienically Clean consulting services, contact TRSA’s Manager of Certification Programs Angela Freeman at afreeman@trsa.org.

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12:45

Episode 25 – Identifying Leaders

Linen, Uniform & Facility Services Podcast -... ·

2020/01/31

Eric Kurjan, the president of Six Disciplines Consulting Services, a firm that has worked with several leading organizations in the linen, uniform and facility services industry, joins us to discuss identifying and developing leaders in the commercial laundry industry, as well as the benefits of TRSA’s Leadership Development Workshops. For more information on these workshops, contact TRSA’s Manager of Education Kristin Mudd at kmudd@trsa.org.

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38:17

Episode 24 – Energy and Utility Savings

Linen, Uniform & Facility Services Podcast -... ·

2020/01/15

An overview of the energy and natural gas markets, as well as projects that your laundry can undertake to save on energy and utility costs in the future. Sharing their thoughts on these topics and more are Michael Payne and Dan Flaherty of TRSA Business Solutions Partner APPI Energy, and Chad Burden of THG Energy Solutions. For more information on TRSA’s Business Solutions, visit www.trsa.org.

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47:45

Episode 23 – Productivity Boost

Linen, Uniform & Facility Services Podcast -... ·

2019/11/21

We take a look at plant productivity, and how to improve your laundry’s throughput through better hiring practices for production staff, new technologies and more. A panel of savvy laundry operators and consultants, including Johanna Ames, president of Ames Linen Service; Tyler Burke, executive vice president of Loop Linen Service; Mike Chambers, production specialist at Alsco Inc.; and Don Maida, senior consultant at TBR Associates, share their thoughts. Follow TRSA on Instagram at trsa_org.

en

57:36

Episode 22 – Economic Update, M&A Activity

Linen, Uniform & Facility Services Podcast -... ·

2019/10/11

A rundown of the economy, recent mergers and acquisitions, and key financial metrics for the linen, uniform and facility services industry based on numbers from publicly traded uniform companies and survey data gathered from commercial laundry operators. This episode was recorded live at TRSA’s 106th Annual Conference in September and features Andrew Wittmann, a senior research analyst at Robert W. Baird & Co. Share your thoughts on the podcast by sending an email to podcasts@trsa.org.

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43:58

Episode 21 – Safety First: TRSA’s New Certification

Linen, Uniform & Facility Services Podcast -... ·

2019/09/12

Rick Gerlach, the former senior director of safety and health at Cintas, who is currently a consultant for safety and health processes with RG Consulting LLC, gives an overview of TRSA’s new Safety and Health Certification. He details the process for getting certified, why it’s important to gain recognition for your company’s safety and health programs, and how this certification program can enhance your company as an employer and as a service provider. For more information on TRSA’s certification

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28:59

Episode 20 – Mastering Hospitality with Steve DiFillippo

Linen, Uniform & Facility Services Podcast -... ·

2019/08/28

Steve DiFillippo, the owner of Davio’s Northern Italian Steakhouse and author of It’s All About the Guest, discusses his brief experience working in the linen, uniform and facility services industry, as well as his deep family ties to the commercial laundry business. DiFillippo also previews his upcoming talk at TRSA’s 106th Annual Conference in Boston, shares his customer service philosophy and describes how he’s built his restaurant business from a single location to a nationwide brand. For more

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51:21

Episode 19 – Passing the Torch

Linen, Uniform & Facility Services Podcast -... ·

2019/07/31

How do you plan your business for a successful transition to the next generation? Learn how several industry leaders have dealt with this transition in the past and are preparing their business for the future. In this panel presentation from TRSA’s Second Annual Leadership Summit in New Orleans, Jim Buik, president and owner of Roscoe Co.; James Gutheim, president of James Gutheim & Associates; and Mark Kowalski, managing partner of Envise Partners LLC, share their thoughts. The panel was moderated

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37:07

Episode 18 – Minimizing Workplace Negativity

Linen, Uniform & Facility Services Podcast -... ·

2019/06/11

The United States Bureau of Labor Statistics (BLS) estimates that negativity in the workplace costs businesses a whopping $3 billion per year due to its harmful effects. How do you counteract negativity and its effects on your company’s productivity? In this presentation from TRSA’s Production Summit & Plant Tours in Dallas, The DISC Wizard Nancy Roberts, a leading consultant to the linen, uniform and facility services industry, shares four key steps to minimizing workplace negativity in order to

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