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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

23:39

Migrating documentation: Best practices and...

Knowledgebase Ninjas ·

2024/02/15

David Ingram, Senior Technical Writer at Medalia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process.

en

23:54

The Changing Landscape of Technical Writing with Mick...

Knowledgebase Ninjas ·

2024/02/01

In the latest episode on the Knowledgebase Ninjas, we have Mick Davidson with us, sharing valuable insights on the evolving nature of technical writing over the last 30 years. He sheds light on the challenges documentalists face these days in terms of the role and research.

en

15:48

Knowledge Management for Organizational Success with...

Knowledgebase Ninjas ·

2023/12/28

Eduarda Raddatz, Technical Writer at Matera, talks about the significance of knowledge management, and its impact on the overall success of an organization. In the episode, she highlights the benefits of having a good knowledge base platform.

en

14:28

Crafting quality product documentation with Sofia...

Knowledgebase Ninjas ·

2023/11/30

In this episode, Sofia Emelianova, Technical Writer, Google, talks about challenges faced by technical writers and techniques for crafting high-quality documentation.

en

25:29

Transition to Technical Writing from Diverse...

Knowledgebase Ninjas ·

2023/10/04

Beatriz Mejia, Technical Writer at Ben Fatto shares insights on how an individual's background in different fields can influence their approach to technical writing. She also discusses strategies to overcome the challenges during this transition.

en

21:54

API documentation: Components and Best practices,...

Knowledgebase Ninjas ·

2023/06/28

Mark Wentowski, API documentation Specialist, TechWriteX, talks about various components, challenges, and best practices in API documentation space.

en

19:19

Discussing knowledge sharing and documentation...

Knowledgebase Ninjas ·

2023/06/14

Mysti Berry, Principal Technical Writer, mParticle, speaks about documentation metrics she follows at her organization and explains knowledge sharing across boundaries.

en

12:00

Navigating Team Dynamics in Technical Writing with...

Knowledgebase Ninjas ·

2023/05/17

Yael Basford, Senior Technical Writer, Akamai talks about how technical writing and psychology are intertwined and share her experiences working in larger teams vs smaller teams.

en

18:38

Conversation on Technical communication, Ideal...

Knowledgebase Ninjas ·

2023/04/19

In our latest episode on Knowledgebase Ninjas podcast, we have Avi Chazen with us, and he explains how to define an ideal persona and how to incorporate the writing team into product development.

en

13:35

Documentation as Customer Success and Retention Tool...

Knowledgebase Ninjas ·

2023/03/23

In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.

en

19:44

Hard skills vs soft skills in technical writing with...

Knowledgebase Ninjas ·

2023/02/24

Jonathan Glassman, Senior Technical Writer at GitLab joins us in this episode of Knowledgebase Ninjas Podcast and discusses the skills that technical writers should possess in the field. He further talks about different paradigms and tools that might be useful in technical writing.

en

17:27

In Conversation with Jessica Valero Gil, Senior...

Knowledgebase Ninjas ·

2023/01/26

Jessica Valero Gil, Senior Technical Writer at Zapier joins us in this episode of Knowledgebase Ninjas Podcast and discusses the Document Development Life Cycle (DDLC) and how to ensure the effectiveness of the document process.

en

14:12

User empathy while building customer support...

Knowledgebase Ninjas ·

2022/12/20

Domi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation.

en

15:58

How to build style guides that enhances the customer...

Knowledgebase Ninjas ·

2022/11/30

Marty Yu, Senior Technical Writer at CrowdStrike, joins us in this episode of Knowledgebase Ninjas Podcast and talks about how essential a style guide is, tips to build one, and how it supports the customer journey.

en

13:15

Discussing how to transition from an English...

Knowledgebase Ninjas ·

2022/09/28

Lindsey Gilbert, Technical Writer at Paradox joins us in this episode of Knowledgebase Ninjas Podcast and talks about her journey of being a technical writer and how does the technical writing career path look like.

en

23:01

How to craft exceptional documentation that attracts...

Knowledgebase Ninjas ·

2022/08/24

Mary Connor, Technical Writer at Civitas Learning, joins us in this episode of Knowledgebase Ninjas Podcast and talks about documentation best practices that attract and serve customers and innovations in the technical writing space that excites her.

en

19:15

Understanding Documentation Process Workflow with Sue...

Knowledgebase Ninjas ·

2022/07/22

Sue Highmoor, Document Manager at UKCloud, joins us in this episode of Knowledgebase Ninjas Podcast to share insights on documentation process workflow and innovations in documentation tracking.

en

24:12

What Do You Need to Succeed as a Technical Writer...

Knowledgebase Ninjas ·

2022/06/21

Ashok Nayak, Technical Writer at Fynd, joins us in this episode of Knowledgebase Ninja Podcast to share technical writer insights and advice for both beginners and professionals.

en

21:26

Cybersecurity, UX Design, and SEO Documentation with...

Knowledgebase Ninjas ·

2022/06/07

Vivek Pattnaik, Technical Writer at Microsoft, joins us in this episode of Knowledgebase Ninja Podcast to share his insights on writing highly-technical and SEO documentation on cybersecurity and information technology.

en

19:16

Building Trust on Blockchain by Writing Great...

Knowledgebase Ninjas ·

2022/05/24

Jesse Eberenz, Technical Writer at Chainalysis, joins us in this episode of Knowledgebase Ninja Podcast to share his experience writing documentation about Saas products and blockchain and what it takes to write top-tier technical documentation.

en

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