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PODCAST

Superstar Communicator podcast

Susan Heaton Wright

Become an excellent speaking communicator with your audience, clients, colleagues and prospects. Full of invaluable content, this show deals with everything about speaking, and includes interviews with successful entrepreneurs who share their top tips as well as masterclasses from speaker expert Susan Heaton-Wright.

business careers

All Episodes

0:00

5 Scary Halloween Communication Styles

Superstar Communicator podcast ·

2021/10/29

We are at Halloween and it's getting scary! I'm going to share 5 scary communication styles to be aware of and try to avoid. They are: * Not listening to other people *Mumbling * The Interruptor * The person who won't let go of a specific idea and goes on and on * The person who never gets to the point Download the transcript of the podcast. Register for our monthly Lunch and Learn sessions. Grab our copy of our Ten Top tips to being a Superstar Communicator here Want to work with us? why not

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36:03

Accessing your conscious power with Kass Thomas

Superstar Communicator podcast ·

2021/10/27

As part of the SuperStar Communicator Black History Month Celebrations, I am delighted to interview Kass Thomas: international empowerment coach and author. In the interview Kass shares many gems of advice including: 1. We should listen to our bodies because they are our sixth sense. 2. Be aware of other people's moods and the way they present themselves. So many people block this intuition and empathy. 3. We pick up the emotions of others; this is very powerful when we are communicating with them.

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25:45

Creating an Inclusive Culture with Aisha Suleiman

Superstar Communicator podcast ·

2021/10/08

During October we are celebrating and showcasing talent from the Black Community for Black History Month. Aisha Suleiman is an award winning diversity and inclusion advocate, consultant and founder. Her Specialism lies in driving organisational change through leading effective employee networks, supporting the diversity and inclusion goals of the business and influencing senior leaders to bring about lasting change. In the incredible interview, which is full of content, Aisha shares * What is the

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17:31

What does SuperStar Communicator do to help you speak...

Superstar Communicator podcast ·

2021/08/31

People often ask what is SuperStar Communicator and how could it help them with their career development. So I am delighted that my old intern, Ella Proudlock interviewed me about SuperStar Communicator. This includes: All about the SuperStar Communicator Methodology, which is a powerful communications model to ensure YOU speak with credibility and impact. How this could help you with your career development. What sort of coaching or training you could receive How it is delivered. You can contact us

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29:29

How to be a great podcast guest

Superstar Communicator podcast ·

2021/08/18

If you want to discover anything about podcasts both as a podcaster or guest, the go to person is James Mulvany. He is a multiple business owner; Angel investor and for our interest, the founder of Matchmaker.fm In a world where many people are now launching their podcasts (yay!) there is also a great opportunity to be a guest on podcasts. In this fabulous episode, James shares many tips for being a great guest, from how to approach podcast hosts, to how you can add value to a podcast. Tips include:

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10:56

How to communicate effectively during vacation time

Superstar Communicator podcast ·

2021/08/04

We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share: Tips on how to write an automised response which is very clear to the customer when you will respond. The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone. How to

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45:44

The Psychology of Success

Superstar Communicator podcast ·

2021/07/23

With the Olympics starting in Tokyo, it is the perfect time to discuss success and how to prepare psychologically with top performance psychologist Sam Bishop. Sam is a Performance Psychologist, Executive Coach and Accredited Psychotherapist. Sam has a decade of experience working with elite performing athletes and business executives. His passion is working with people, Sam thrives in environments where he can facilitate self-growth and help individuals to identify and overcome their challenges. He

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13:59

Self leadership in a hybrid work environment

Superstar Communicator podcast ·

2021/06/30

When we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include: * Respecting other people's preferences for social distancing * Following the guidance from your company regarding using other people's equipment * Taking the lead and reporting if anything is not working. * Letting others know what your preferences are to reduce anxiety Here is the downloadable

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42:14

Make it don't fake it - how to succeed as a CEO

Superstar Communicator podcast ·

2021/06/24

Today we have a fabulous guest: award-winning CEO, C-suite advisor, entrepreneur, and communications expert Sabrina Horn gives leaders the tools to resist “short hacks,” and the courage to lead with authenticity and integrity. Sabrina speaks candidly about developing leadership skills as a founder of the PR firm Horn Group, which has received national acclaim as Best US Employer, Best US Tech Agency, Silicon Valley Hall of Fame winner, and PR Entrepreneur of the Year. Her wealth of experience and

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37:38

How to ask the right questions for valuable feedback?

Superstar Communicator podcast ·

2021/06/17

As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel? This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us: * Why people lie when you ask for feedback *

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12:09

Hybrid working and communication

Superstar Communicator podcast ·

2021/06/03

There is no doubt that work environments have changed since the Pandemic lockdown started in 2020. Many companies have recognised the possibility of being able to manage individuals working remotely; and many employees do prefer the flexibility of working remotely. BUT the reality is that many businesses want their employees to be working in offices, where there is a better opportunity to share ideas; work collaboratively and build teams. The challenge is that many offices need to rearrange their

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25:34

The Power of Marketing

Superstar Communicator podcast ·

2021/05/18

How do fantastic coaches and consultants market themselves? And in fact how does anyone who works for an organisation market themselves to raise their visibility? Our guest is Chantal Cornelius of Appletree Marketing who shares her tips on marketing in a straight forward way. Three learning points include: 1. Ask for referrals and recommendations 2. Pick up the phone; leave voice mail messages to reconnect with clients 3. Speak or network in real life and online to raise visibility. You can contact

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39:01

Claim your space

Superstar Communicator podcast ·

2021/05/06

Being able to be confident and make an impact at work and in your home life is something we all wish to do. It is more of a challenge for women, and particularly women of colour. Our latest guest Eliza VanCort, the author of a Woman's Guide to claiming space This interview is about being aware of the power we all have; the fact that as women we must support women of colour and strategies for having more power, influence and presence. In this fascinating interview, which has MANY take aways. Here

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37:47

Choose the right Language

Superstar Communicator podcast ·

2021/04/27

The language and tone of voice we use has a significant impact on our audiences. I am delighted to to interview Tone of Voice Expert Ben Afia who shares his extensive knowledge of language - and particularly written language. This is an amazing interview; top tips include: * Being clear about what you want your audience to do or feel as a result of your written messages * How we could modify our language for different generations and groups of people * Think deeply about your audience and what's

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21:23

Mind your Language

Superstar Communicator podcast ·

2021/04/09

Jeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share: * why it is important to use straight forward language to ensure others understand you * How to check the other person really understand what you have said * How to structure your spoken and written content, when you have to use a specific word or term for compliance - and wrap an explanation around it Here is the transcript of the podcast interview You can

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26:31

Mindful Communication for International Happiness Day

Superstar Communicator podcast ·

2021/03/18

For International Happiness Day I am interviewing author Edward Turnbull about mindful Communication. He shares how important this is to ensure everyone remains happy and avoids misunderstandings. Learning points include: 1. Take Time to focus on your health and wellness to ensure you communicate effectively. 2. Look at your own communication styles and why you are doing these. Are they effective? 3. Be mindful of others' communications. Are they being grumpy because they are having a hard time

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26:03

Valuing your customers

Superstar Communicator podcast ·

2021/02/16

How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes: 1. Ensuring your customers have the opportunity to provide feedback - and for you to listen! 2. Identify what customers really need to ensure their experiences are positive. 3. A smile and politeness go a long way to improving the experience for your clients. Download the transcript

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30:31

Create those opportunities

Superstar Communicator podcast ·

2021/01/28

Caterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include: 1. Always wear your superstar cape. Cape means: Certainty, Authenticity, Positivity, Enthusiasm. 2. Expect Success; If you are having a rocky moment, refocus on the success. 3. Be willing to be

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20:53

How to have great virtual meetings

Superstar Communicator podcast ·

2021/01/21

Fiona Kearns is a business psychologist from Kearnsconsultancy One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out: How to deal with interruptions when you speak Work out what is really going on HOw to plan how to deal with 'players' who are in the meeting. This is perfect episode for anyone who is wishing to make more impact in meetings - but also for those facilitating or chairing a meeting to

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17:12

Why I podcast

Superstar Communicator podcast ·

2021/01/14

I, Susan Heaton-Wright have podcasted for seven years. Grab my ten top tips to being a Superstar Communicator here. For those listeners who are new to the podcast I wanted to share why I podcast; the purpose of the podcast and how this is a great opportunity to learn a new skill and content from brilliant guests. The learning points include: * How I recognised I was procrastinating and pushed through * That the podcast journey clearly demonstrates how I have developed my skills * The purpose of the

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109 results

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