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PODCAST

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering

business entrepreneurship

All Episodes

52:12

Entry & Exit #1 How to Build, Scale & Sell a...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/10/08

Welcome to Entry & Exit — the new Owned and Operated series for builders in the security & life-safety world. Hosts Stephen Olmon and Collin Trimble share how they grew Alarm Masters from under $2M to ~3× revenue, including +50% RMR growth in Year 1. From recurring revenue (RMR) to acquisitions and organic growth, this episode breaks down what it really takes to scale a security business — and eventually position it for a successful exit. ✨ What You’ll Learn -The 3 revenue pillars (...

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22:04

#248 Can AI Really Help Your Business Grow?

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/10/07

Live from Pantheon, John sits down with RJ Magee (Sierra) and Tyson Chen (Avoca AI) to talk about the future of technology in home service — from AI call centers to multi-location growth and ServiceTitan integration. RJ shares how Sierra grew to 6 companies across 5 states through strategic acquisitions, while Tyson explains how Avoca’s AI agents are transforming call centers — booking jobs, handling overflow, and integrating directly with CRMs. They unpack what it really takes to expand acro...

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84:56

#247 LEGENDS | The $1.2B Contractor: How Kelso Built...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/10/02

Over the last five years, Steve Carroll scaled Kelso Industries from zero to $1.1–$1.2B top line with 3,500+ employees across mechanical, electrical, and plumbing (MEP) — powered by 29 acquisitions and an “empowered, decentralized” operating model. In this wide-ranging conversation, Steve and John unpack the Kelso flywheel (construction ➜ retrofit ➜ maintenance ➜ service), how to choose what to centralize vs. decentralize, why leadership pipelines matter more than playbooks, and the realities...

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23:25

#246 From $700K to $30 Million With Multiple Locations!

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/30

In this episode of Owned and Operated, John Wilson sits down with his good friend and fellow operator, Rich Jordan, to unpack how he scaled from $700K to over $30M in just five years — across three branches and two states. Rich shares the unfiltered lessons from going multi-location, from the chaos of centralizing call centers too early, to re-decentralizing and finally recentralizing with the right infrastructure. He and John dive into the cultural challenges of acquisitions, how to win buy-...

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25:42

#245 4 Sales Team Training Secrets Top Businesses Use...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/25

In this episode of Owned and Operated, John Wilson is joined by Jack Carr (Jackquisitions) to break down the 4 steps to train your sales team and raise revenue fast. From building a repeatable process to setting metrics, John and Jack share how to treat sales like an order of operations—diagnosing problems step by step so your team can fix weaknesses and improve call over call. They discuss why consistency beats ad-hoc training, how to gamify scoreboards so techs know exactly where they stand...

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20:59

#244 How to Hire the PERFECT Employee Every Time

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/23

In this episode of Owned and Operated, John Wilson is joined by Jack Carr from Jackquisitions to break down how to hire the perfect employee—the true A-player who moves your business forward. From defining success to matching personality to role, John and Jack share a 4-step playbook to build an offer A-players want, market the job like a product, scope roles tightly with clear KPIs, and screen for the right behavioral fit. They dive into why you should treat hiring like marketing & sales...

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37:18

#243 Home Service Contractors: Stop Overpaying for...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/18

In this episode of Owned and Operated, John Wilson is joined by Jen Laughlin from WeSupplyTrades to break down how contractors can cut material costs without sacrificing quality. From OEM parts to exclusive brands, John and Jen dig into real-world ways to protect margin, get parts fast (even if you’re rural), and build supplier partnerships that actually help you scale. They dive into shipping realities (UPS vs. LTL), why exclusives like Stream33/Breeze33/Bright33 can be margin game-changers...

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21:35

#242 What Every Contractor Needs to Know to Make the...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/16

In this episode of Owned and Operated, John Wilson is joined by Jack Carr from Jackquisitions to break down the four steps every business owner must take to truly become a CEO. From leaving the tools behind to managing senior leaders, John and Jack share the exact progression operators go through—and the pitfalls at each stage. They dive into the messy middle stages (what Jack calls “owner’s hell”), where infrastructure costs skyrocket and leaders struggle to let go. John opens up about his o...

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23:10

#241 What Would YOU Do With $1,000,000 in Marketing?

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/11

In this episode of Owned and Operated, John Wilson is joined once again by Ethan Wright from Service Scalers to answer a big question: what would you do with a million-dollar marketing budget? Together, they unpack how $1M breaks down between demand capture (LSAs, PPC, SEO, lead partners) and demand generation (TV, radio, social, branding) — and why the first priority is always the lead. John and Ethan talk about beating proven channels until they’re maxed, why operators get in trouble by spr...

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26:34

#240 3 Marketing Mistakes That Keep Contractors Stuck...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/09

In this episode of Owned and Operated, John Wilson is joined by Ethan Wright from Service Scalers to tackle the three biggest marketing mistakes that keep service companies from scaling. Together, they break down why most owners get lost chasing leads, how spreading budgets too thin kills ROI, and why neglecting your Google Business Profile can cost you serious growth. John and Ethan dig into the numbers that actually matter—booking rates, cost per lead, demo rates, and ROI—and explain how kn...

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17:24

#239 How To Make Your Business Grow FAST

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/04

In this episode of Owned and Operated, John Wilson sits down with Jack Carr from Jack Acquisitions, who also runs Rapid Response Plumbing, Heating & Cooling in Nashville, TN. Together, they break down the four most important pillars to scaling a home service company past $10 million a year: leads, people, sales, and infrastructure. John and Jack dig into what separates $1M businesses from $10M+ operators, from locked-in marketing strategies to strong recruiting pipelines and dedicated sal...

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22:11

#238 Are You Making This BIG Marketing Mistake?

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/09/02

In this episode of Owned and Operated, John Wilson sits down with Tony from Wanamaker to break down one of the biggest challenges contractors are facing in 2025: leads are tougher for everyone. John and Tony dig into why this year has been so unusual for home service businesses, from cooler summers and unpredictable weather to rising digital costs and shifting media consumption. They unpack how operators can protect market share in a down year, why consistency beats quick creative changes, a...

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3:17

Double Your Profit Day #30 How We Doubled Profits By...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/08/30

Welcome to Day 30 of the Double Your Profit Series The go-to series for contractors, home service owners, and small business entrepreneurs. Today’s topic is one of the biggest levers you have in scaling your company: Cut Overhead Like a Maniac. 🧠 Why This Matters Overhead is the silent profit stopper. Left unchecked, it can balloon quickly and quietly, eating into your margins without driving real growth. Every dollar tied up in overhead is a dollar not fueling revenue, marketing, or

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2:03

Double Your Profit Day #29 Are You Wasting Money on...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/08/29

Welcome to Day 29 of the Double Your Profit Series The go-to series for contractors, home service owners, and small business entrepreneurs. Today’s lesson might surprise you because it runs counter to the current industry hype: Don’t Overinvest in Technology. 🧠 Why This Matters In the trades, there’s a new app or software tool launching seemingly every hour. Each one promises to grow your business, improve efficiency, or magically solve problems. The truth? Technology can help — but t...

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2:15

Double Your Profit Day #28 Beat Big Competitors with...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/08/28

Welcome to Day 28 of the Double Your Profit Series The go-to series for contractors, home service owners, and small business entrepreneurs. Today’s lesson is simple, bold, and direct: Outspend Your Competitors in Sales & Marketing. 🧠 Why Outspending Works Marketing isn’t a cost — it’s an asset. It’s the lever that drives growth, creates demand, and keeps your pipeline full. While many competitors cut back when times get tough, the businesses that double down on marketing are the ones

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26:20

#237 How to Spend Your Marketing Budget: $100K vs...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/08/28

In this episode of Owned and Operated, John Wilson sits down with Tony Castellucci from Wanamaker to break down how home service companies should think about marketing spend at three different levels: $100K, $500K, and $1M. Tony and John dig into what works (and what doesn’t) as your budget scales. From avoiding white noise and wasted spend, to maximizing digital safety nets like SEO, PPC, LSAs, and Google My Business, the conversation highlights how to build consistent lead flow and a ...

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2:36

Double Your Profit Day #27 Are You Wasting Money On...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/08/27

Welcome to Day 27 of the Double Your Profit Series The go-to series for contractors, home service owners, and small business entrepreneurs. Today we’re diving into a powerful framework for spending money wisely: Strategic vs. Non-Strategic Costs. 🧠 Why This Matters Not all expenses are created equal. Some costs fuel growth and strengthen your competitive advantage. Others just bloat the business, add headcount, or waste capital without moving you forward. The challenge? Everyone — even

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2:26

Double Your Profit Day #26 You Won't Believe How EASY...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/08/26

Welcome to Day 26 of the Double Your Profit Series The go-to series for contractors, home service owners, and small business entrepreneurs. Today’s lesson is the natural follow-up to yesterday’s topic of Cut Complexity. Once you trim what doesn’t work, the next step is simple: Multiply Your Winners. Why Multiplying Winners Matters Too often, owners keep dragging along departments or services that look big on top-line revenue but secretly ruin margins. The real growth hack is cutting what’s u...

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30:08

#236 How Our Team Sells MORE With AI

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/08/26

#236 — AI Sales Engines for Home Services: Tal Shub on Craft & Closing More Deals In this episode of Owned and Operated, John Wilson sits down with Tal Shub, CEO of Craft, to dive into how AI is transforming sales in the home service industry. Tal shares how Craft built an AI-powered sales engine that listens to customer conversations, provides real-time coaching, and helps service teams recover lost revenue. From boosting average tickets with better financing conversations to coach...

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3:21

Double Your Profit Day #25 How Keeping It Simple...

Owned and Operated - A Plumbing, Electrical, and HVAC... ·

2025/08/25

Welcome to Day 25 of the Double Your Profit Series The go-to series for contractors, home service owners, and small business entrepreneurs.Today’s topic is one of the most important lessons I’ve learned in scaling a business: Cut Complexity. Or, as I like to say: Simple is Scalable. 🧠 Why Simplicity Wins Complexity creeps in quietly — through overbuilt processes, too many services, or redundant systems. It feels like “good business” at the time, but in reality it slows growth, increases

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321 results

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