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PODCAST

Workday Gold

Keith Bitikofer

Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials,

technology management

All Episodes

39:29

Building a Sustainable Workday Career: Joe Jackson’s...

Workday Gold ·

2025/05/23

Send us a text In this episode of Workday Gold, I’m joined by longtime friend and Workday veteran Joe Jackson. Joe brings over 16 years of experience across the Workday ecosystem—serving as both a customer and a consultant. We reflect on our first Workday implementation project together at Wycliffe nearly a decade ago and dig into how those early experiences shaped our careers. From navigating go-live without a public date to solving for complex organization needs before Extend even existed, ...

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38:05

Transitioning to being a Manager: Leadership Beyond...

Workday Gold ·

2025/05/16

In this episode of Workday Goal, host Keith Bitikofer and guest Christian Delcid tackle the journey from Workday analyst to manager. They explore practical strategies for developing leadership skills before a management position opens, including volunteering for coordination roles, practicing effective delegation, and finding leadership opportunities outside the workplace. Keith shares what qualities he looks for in potential managers and why raising your hand when others won't is a crucial i...

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47:32

How AI is Transforming Workday Roles

Workday Gold ·

2025/05/09

In this episode of Workday Gold, hosts Keith Bitikofer and Christian Delcid tackle the transformative impact of AI on Workday professionals. They share practical examples of how they're using tools like ChatGPT, Claude, Gemini, and Copilot to revolutionize their daily work, from meeting preparation to request categorization and document creation. Through candid discussion, they reveal how different AI platforms produce dramatically different results and why "AI first" thinking is essential fo...

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35:33

Unlocking Growth Opportunities in Workday Space

Workday Gold ·

2025/05/02

In this episode of Workday Gold, Keith and Christian explore Chapter 14 of "Workday Gold Software Support Edition", Growth Opportunities. They discuss the importance of self-awareness in preventing burnout, understanding your "why" for supporting Workday, and embracing continuous learning in a rapidly evolving ecosystem. Keith shares personal experiences and coaching insights about the challenging transition from being an individual contributor to a manager, emphasizing the need to shift from...

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41:10

Creating Effective Governance for Multi-Organization...

Workday Gold ·

2025/04/25

In this episode, Keith Bitikofer interviews Jeff Livingston, a nonprofit Systems Management Director, about his military career transition and the contrasting governance in these sectors. They discuss the challenges of managing a shared Workday system for multiple nonprofits, the importance of stakeholder engagement in governance, and the establishment of empowering governance structures. The conversation highlights the significance of collaboration, transparent communication with HR le...

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30:55

My Favorite Workday Sayings (Part 2)

Workday Gold ·

2025/04/18

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and phrases that resonate within the Workday ecosystem. They discuss the importance of focusing on manageable steps, the challenges of user expectations, and the significance of data integrity. The conversation emphasizes the need for effective communication, collaboration across departments, and the necessity of clear documentation in business processes. Through their insights, they offer valuable t...

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32:30

My Favorite Workday Sayings (Part 1)

Workday Gold ·

2025/04/11

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and concepts related to Workday software support. They discuss the importance of job profiles, the challenges of configuring Workday, and the value of community in problem-solving. The conversation also touches on metrics like turnover, the unknowns in Workday support, and the necessity of taking action despite uncertainties. The hosts emphasize the importance of understanding real processes and the ...

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38:22

Workday and AI Experiments: Exploring New Frontiers

Workday Gold ·

2025/04/04

In this episode of Workday Gold, Keith Bitikofer shares his personal journey with AI tools and their potential impact on Workday and consulting. He discusses the evolution of his content creation process, the exploration of new AI technologies, and innovative uses of AI in learning and productivity. Keith emphasizes the importance of engaging with the AI tools and invites listeners to share their experiences and insights. Here are a couple of tools that he mentions and that he has been experi...

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47:01

Harnessing AI in Workday: A New Era

Workday Gold ·

2025/03/28

In this episode of Workday Goal, Keith Bitikofer speaks with John Bruce about the integration of AI in Workday and the importance of early adopter programs. They discuss how AI is transforming the workplace, emphasizing its collaborative nature rather than being a replacement for jobs. John shares his journey with Workday, the benefits of participating in early adopter programs, and how these initiatives can enhance user experience and product development. The conversation highlights th...

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42:12

Leverage Workday Rising and RUGs to Build Relationships

Workday Gold ·

2025/03/21

In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss the importance of regional user groups and how to get the most value from attending Workday Rising. They explore how these platforms can enhance relationships, networking, and professional development within the Workday community. The conversation also touches on the value of creating personal user groups and the unique experiences offered at Workday Rising events. Christian Delcid and Keith Bitikofe...

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46:51

From Integration Consultant to Developer Relations:...

Workday Gold ·

2025/03/14

In this episode of Workday Gold, Keith Bitikofer talks with Nick Moore, head of Developer Relations at Workday. They discuss Nick's journey into the Workday ecosystem, Workday Extend, DevCon, Built on Workday, and the importance of empathy in technical communication. They explore the evolution of Workday Extend and the significance of community building among developers. The conversation also highlights the value of hands-on learning at events like DevCon and emphasizes the need for collabora...

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46:11

Governance and Standards for Workday Software

Workday Gold ·

2025/03/07

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Governance and Standards’ of Keith’s book and delve into the intricacies of governance and standards within Workday. They explore the importance of having a clear understanding of governance, the necessity of establishing an escalation path for decision-making, and the nuances of release management and deployment methodology. The conversation emphasizes the balance between structure and flexibilit...

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42:22

Best Practices about Workday Student with Kristina Kelpe

Workday Gold ·

2025/02/28

In this episode of Workday Gold, Keith Bitikofer interviews Kristina Kelpe, a consultant specializing in Workday Student. They discuss Christina's journey into the Workday ecosystem, the unique aspects of Workday Student compared to other systems, the challenges of implementation, and the importance of user experience and best practices in higher education technology. In this conversation, Kristina Kelpe and Keith Bitikofer discuss the complexities of implementing Workday in higher education ...

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44:15

Leadership and Product Ownership of Workday Software

Workday Gold ·

2025/02/21

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Leadership and Product Ownership’ of Keith’s book and explore the themes of leadership and product ownership within the Workday environment. They discuss the importance of building relationships and understanding the dynamics of influence, distinguishing between positional and relational influence. The conversation emphasizes the need for effective communication and storytelling to highlight the achievem...

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44:09

Success Matters: How Do You Measure It in the Workday...

Workday Gold ·

2025/02/14

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 9 “Success Matters: How Do You Measure It?’ of Keith’s book and explore the complexities of defining and communicating success in the context of Workday implementations. They discuss how success can be defined differently depending on the perspective of various stakeholders, including leadership, end users, and support teams. The conversation emphasizes the importance of gathering feedback through surveys an...

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30:59

Workday Insights from a Solutions Architect (Part 2)

Workday Gold ·

2025/02/07

In this episode, Keith Bitikofer interviews Demetrio Wazar-Santana, a Workday Solutions architect, about the capabilities and applications of Workday Extend. They discuss Demetrio's journey with Extend, its features, development processes, real-world applications, and the new 'Built on Workday' initiative. The conversation emphasizes the importance of understanding user needs and leveraging technology to create effective solutions within the Workday ecosystem. Takeaways - Workday Extend allo...

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33:09

Workday Insights from a Solutions Architect (Part 1)

Workday Gold ·

2025/01/31

In this episode of Workday Gold, Keith Bitikofer interviews Demetrio Wazar-Santana, a seasoned Workday Solutions Architect. They discuss Demetrio's journey in the Workday ecosystem, the importance of understanding both implementation and post-production phases, and the critical role of documentation and change management in successful Workday projects. The conversation also covers the significance of user engagement in testing, data quality ownership, and aligning Workday solutions with busin...

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32:55

Managing Your Workday Team Well

Workday Gold ·

2025/01/24

In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss key themes from chapter 8 “Managing Your Workday Team Well,” in Keith's book, Workday Gold Support Model Edition. They discuss effective team management and employee engagement within the Workday ecosystem. They explore the importance of providing authentic feedback, stepping out of comfort zones, and the significance of intentional leadership. The conversation also highlights creative ways to celebrate prog...

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41:50

Building Capacity Within Your Existing Team (Part 2)

Workday Gold ·

2025/01/17

This week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within existing teams, focusing on effective delegation, the importance of understanding team preferences, and how to manage support services like AMS (application man...

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35:17

Building Capacity Within Your Existing Team (Part 1)

Workday Gold ·

2025/01/10

This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand p...

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69 results

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