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PODCAST

FULL COMP: The Voice of the Restaurant Industry Revolution

What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game: restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unpack

business entrepreneurship

All Episodes

00:32:59

Episode 161: The Barron of Brooklyn: Serial...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/12/07

I'm sure everyone ascribes to the philosophy of being the change you want to see in the world, but what does that look like in practical application? As hospitality professional, we have a unique opportunity to shape our neighborhoods by influencing what they consume and how they consume it. André Hueston Mack is doing exactly that. Never in my life have I seen someone invest so much of themselves into their community and today we talk about the risks and rewards associated on betting on your

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00:32:12

Episode 160: Offboarding Yourself: Michele Hecken,...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/12/03

You are your restaurant and no one is ever going to know it or be able to run it better than you. But is that a good thing? Today we chat with Michele Hecken, an executive coach who specialized in helping you get out of your own way--eliminating you as the bottleneck to growth and empowering your team to fulfill your dreams. Today we begin the process of offboarding ourselves. TIME-STAMPED SHOW NOTES [2:22] Offboarding: when delegation isn't enough. [4:20] Getting fired from you own life: the choice

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00:38:00

Episode 159: Failure is Fuel: Celebrity Chef Wolfgang...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/30

Who do you look to for inspiration? For me, it's always been Wolfgang Puck and not just because he's a talent chef and restaurateur, but because he's a skilled entrepreneur. Even without a formal business education, the chef has built an international empire. In today's conversation we unpack the critical decisions he made to get it to the top and overcome the obstacles along they way. TIME-STAMPED SHOW NOTES: [2:11] Rising from ashes: how a household name was born in the journey from one hell to

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00:31:30

Episode 158: Delegating The Right Way: Emily Morgan...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/26

How many hats are you wearing on a daily basis? One? Two? Two hundred? The only way we're going to get better is by getting better at sharing our workload with others. That's where Emily Morgan comes in. Emily is a delegation expert and today she walks us through the mindset and strategies we need to pull this off along with the pitfalls to avoid. TIME-STAMPED SHOW NOTES: [3:14] Out of the weeds: WTF do I do with myself now? [4:25] The discipline, art, and science of delegation [6:05] The 5 types of

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00:42:16

Episode 157: The New Model for Restaurant Success:...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/23

What does the restaurant of the future look like? Well, if we've figured anything out in our time together it's that I could look like many different things. I think Chef Steve Brown has stumbled upon a really intriguing business model. He's evolved the pop up model into a restaurant incubator, creating massive demand and awareness for his brands. In our conversation we unpack what went into conceptualizing and executing this restaurant ecosystem and how he leveraged his unique personal brand to

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00:33:21

Episode 156: Winning the Restaurant Game: Dana...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/19

I'm always amazed when someone with absolutely no prior experience in our industry can open a place and dominate the market. Today we chat with Dana Shertz of the RMD Group who did just that. In our conversation he shares how he was able to take the lessons he learned while scaling Calloway Golf and leverage them to create a hospitality empire. TIME-STAMPED SHOW NOTES: [3:16] Lessons from the sports industry: unpacking the fundamentals of business with Dana Shertz [5:22] Building a

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00:29:53

Episode 155: Success by the Numbers: Anne Gannon,...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/16

There are a thousand roads that can lead to success in our industry but only one road that leads to profitability. Today we're talking numbers with Anne Gannon, founder of the Largo Group. In our chat today we're going to explore what the formula for success looks like by examining some of her most successful clients and unpacking the tactics, tools and strategies they've used to achieve massive profitability. TIME-STAMPED SHOW NOTES: [2:56] How to stop playing catch-up: The trends worth tracking

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00:34:26

Episode 154: How Chutzpah Transforms Restaurants and...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/12

What is Chutzpah? I think Guy Kawasaki described it best as “calling up tech support to report a bug on pirated software”. In a word, chutzpah is audacity, and I really want to explore how being skillfully audacious can transform a restaurant and a restaurateur into something more. In this episode, we’re talking to Mason Harris, who wrote the book on audacity and how it can be systematized and weaponized to turbocharge our restaurants. TIME STAMPED SHOW NOTES [2:32] How the early days of email led

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00:37:44

Episode 153: The King of Cool: Mark Birnbaum of The...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/09

When I think about Mark Birnbaum, I think about the word cool. This dude has 50,000 followers on instagram, his trendy restaurants have lines out the door nightly and celebrity investors dump boat loads of cash into everything he creates. But, at his core, he's a restaurateur, just like you and me. And his path to success was formulaic and well thought out. In today's episode Mark shares the formula he used to build a restaurant that doesn't follow trends, it creates them. TIME-STAMPED SHOW

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00:32:08

Episode 152: Holistic Hospitality: Paul Pruitt,...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/05

To call Paul Pruitt a restaurant consultant fails to describe who he is and his contributions to our industry. Paul is a hospitality futurist who, in the 10 years I've known him, has predicted every major evolution that our industry has faced. Today Paul and I chat about the present and the future of our industry and how holistic hospitality could be the solution to all that ails us. TIME-STAMPED SHOW NOTES: [2:30] Catching rising stars: [3:58] Kickin' it New School: It's not always about

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00:34:50

Episode 151: Betting Big on the Future of Restaurant...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/11/02

Today, Olo is a billion-dollar company with a captivated audience of restaurateurs excited about the future of restaurant tech. But the story of Olo and its founder, Noah Glass, is far from an overnight success. Noah has spent the last 16 years evangelizing the merits of restaurant tech to an industry unwilling to change. But he never lost hope and he never gave up. And I can only imagine that a man with that kind of vision and that kind of fortitude must have a clear vision of what’s coming next

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00:31:55

Episode 150: Never Waste a Good Crisis: Joth Ricci of...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/29

Over 100,000 restaurants were lost in the pandemic and there's so much we can learn from that. But there are also organizations that thrived during the pandemic. What did they do differently? What did they see that so many didn't? Today we chat with Joth Ricci of Dutch Bros who saw opportunity in tragedy and used the pandemic as a catalyst to build the coffee shop of tomorrow, today. TIME-STAMPED SHOW NOTES: [2:38] Cutting teeth: lessons from and starting over and building from the ground up. [4:28]

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00:28:21

Episode 149: Starting Fresh: Celebrity Chef Tim...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/26

In episode 149 of FULL COMP, Josh talks to celebrity chef Tim Hollingsworth of Odium in Los Angeles about the lessons he learned during Covid as well as the evolution of his own restaurant as he incorporates fresh lessons into a fresh start. Join us as Tim explains what he's discovered about the impact of creating buy-in among staff, building great teams, and creating lasting and memorable experiences. TIME-STAMPED SHOW NOTES: [1:54] Today's topic: What would you do differently if you could take the

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00:01:35

FULL COMP Season 6 Promo

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/22

Here's what we're tackling in Season 6 of FULL COMP! ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

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00:02:14

Season 5 Recap

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/19

In this quick recap we highlight some of our favorite moments from Season 5 of FULL COMP. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

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00:36:01

The Magic Bullet is You: David Scott Peters of the...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/15

"It'll all your fault." You hear those words internally every single day. I think we all do. We run at such a quick pace that there's rarely time to celebrate the wins as we run from problem to problem. But there's good news on the other side of that coin. David Scott Peters believes that in owning our role as owners and operators we can become the solution to every problem we face and today he lays out a clear path to delegate, manage operators and create accountability within our teams. You can

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00:27:07

The Advantage of Knowing Nothing: Andrew Dana of Call...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/12

I was raised in this industry. For over a decade, I ran my restaurants the way I was taught to run other people's restaurants. I led my teams the way others had led me. And I never questioned it. Until one day I did...and a whole new world opened up before my eyes. But what if you never got that education? Andrew Dana is an incredibly successful restaurateur sitting on over half a dozen locations and the dude had absolutely no operational experience prior to opening his first restaurant. He just did

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00:25:25

The Power of Relationships: Miles Canares of the...

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/08

Rome wasn't build in a day, it also wan't build by one guy. Today we chat with Miles Canares who's built one of Los Angeles' signature food events, breaking through the noise in an incredibly competitive environment. How did he do it? Through hard work and a central focus on building relationships that bring value to both parties. Today we talk about what he's built, how he's built it and the way he was able to recruit high profile strategic partners along the way. For more on the Family Style Food

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00:29:00

How to Prevent Food Fraud: Sarela Herrada of Simpli

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/05

Are we getting screwed by our food vendors? Do you know where your food comes from? Food Fraud is real and, for many of us, we've been paying a premium rate for lower quality goods for far too long. That's where Sarela and Simpli come in. They're working to expose the greed and inefficiencies in our supply chain. Today we talk about the true path your food takes to get to your restaurant and why it matters so much. For more on Simpli go to https://simpligood.co ________________________________ CLICK

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00:29:53

Doing Delivery Right: PJ Oleksak of Slice

FULL COMP: The Voice of the Restaurant Industry... ·

2021/10/01

How's delivery working out for you? Is it a thriving revenue stream or are you still struggling to get attention on those delivery platforms? Are you running a breakeven or, worse yet, losing money on every transaction? Today we chat with PJ Oleksak of Slice because, from where she's sitting, she has access to 2 criticial pieces of data: What delivery customers want and What the busiest restaurants on the platform did to get there. Today we unpack that and a whole lot more but first we begin

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