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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

technology

All Episodes

00:35:51

David Ratcliffe joins Service Management Leadership...

Service Management Leadership Podcast ·

2023/03/02

David joins Jeffrey to discuss the upcoming Pink23 Pink Elephant conference. Since Jeffrey is away at the Pink23 conference, this makes an appropriate rebroadcast. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and

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00:07:47

Morning Tea with Jeffrey - Vendor Management Tips and...

Service Management Leadership Podcast ·

2023/03/01

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube

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00:05:07

Service Management Leadership - Stakeholder Management

Service Management Leadership Podcast ·

2023/02/28

A brief discussion about stakeholder management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven

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00:00:14

Intro Updated

Service Management Leadership Podcast ·

2023/02/27

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00:05:11

Service Management Leadership - Doing Problem...

Service Management Leadership Podcast ·

2023/02/27

A brief discussion about Problem Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven

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00:28:47

David Barrow Joins the Service Management Leadership...

Service Management Leadership Podcast ·

2023/02/23

David joins Jeffrey to discuss co-creating value using the guiding principles discussed in ITIL4. This is republished from last year. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The

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00:05:08

Morning Tea with Jeffrey - Vendor Management Tips

Service Management Leadership Podcast ·

2023/02/22

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube

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00:04:52

Service Management Leadership - The Cost of Rework

Service Management Leadership Podcast ·

2023/02/21

A brief discussion about rework Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books

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00:05:55

Service Management Leadership - Staffing Solutions

Service Management Leadership Podcast ·

2023/02/20

A brief discussion about staffing solutions Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven

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00:25:27

Adam Griffith and David Billouz join Service...

Service Management Leadership Podcast ·

2023/02/16

Adam and David join Jeffrey this week to discuss the upcoming ITIL4 guidance on IT Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is

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00:05:20

Morning Tea with Jeffrey - Incorporating ITIL4

Service Management Leadership Podcast ·

2023/02/15

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube

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00:05:32

Service Management Leadership - IT Finance

Service Management Leadership Podcast ·

2023/02/14

A brief discussion about IT Finance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed

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00:07:09

Service Management Leadership - Leading Through...

Service Management Leadership Podcast ·

2023/02/13

A brief discussion about transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed

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00:20:26

Alex Fullick joins Service Management Leadership...

Service Management Leadership Podcast ·

2023/02/09

Alex joins Jeffrey again this week to discuss long-term trends for Business Conintuity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us

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00:06:09

Morning Tea with Jeffrey - Transformation Adoption

Service Management Leadership Podcast ·

2023/02/08

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube

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00:05:49

Service Management Leadership - Outages

Service Management Leadership Podcast ·

2023/02/07

A brief discussion about limiting or eliminating Change-related outages Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an

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00:05:42

Service Management Leadership - What Entails A...

Service Management Leadership Podcast ·

2023/02/06

A brief discussion about Service Management success Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with

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00:22:14

Alex Fullick joins Service Management Leadership...

Service Management Leadership Podcast ·

2023/02/02

Alex joins Jeffrey to discuss Business Continuity trends for 2023 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished

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00:05:32

Morning Tea with Jeffrey - There Is No One Right Way

Service Management Leadership Podcast ·

2023/02/01

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube

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00:04:42

Service Management Leadership - Being Agile

Service Management Leadership Podcast ·

2023/01/31

A brief discussion about being agile, not doing agile Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with

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1,106 results

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