Home Care Hindsight

In this episode of Home Care Hindsight, host David Knack sits down with Matt Ericksen, Senior Director of Sales and Operations at Griswold Home Care, to discuss his extensive experience and unique insights in the home care industry. Matt talks about overcoming personal challenges like dyslexia and ADHD to rise through the ranks and shares how his upbringing shaped his relentless drive to succeed. The conversation covers critical topics such as the importance of P&L management, strategies for

In this episode of Home Care Hindsight, host David Knack sits down with Emily Isbell, founder of EI and Company, to discuss her impressive journey from caregiver at 19 to a successful home care consultant and bestselling author. They delve into Emily's early career, the evolution of her business, and the release of her book, 'The 24/7 Solution.' Emily shares valuable insights on correcting mistakes, the importance of consistently executing strategies, and the necessity of looking for talent within

In this episode of Home Care Hindsight, host David Knack interviews Rachel Gartner, founder and CEO of Carework. They discuss Rachel's life in rural South Georgia as an Army wife and mother, her passion for hiring military spouses, and the unique challenges in the home care recruitment industry. Rachel shares insights on building effective systems for employee recognition, managing rapid company growth, and the importance of maintaining a caregiver-first mindset. They explore the difficulties of

In this episode of Home Care Hindsight, host David Knack sits down with Julio Briones, CEO of The Briones Group Consulting, to explore his unique journey in the home care industry. From his start in home care at the tender age of 15 to becoming a well-respected consultant, Julio shares valuable lessons learned along the way. The conversation takes a deep dive into the challenges of hiring, the myth of the caregiver shortage, and the importance of proper legal documentation. Julio’s story is a mix of

In this episode of Home Care Hindsight, host David Knack sits down with Amber Monroe, VP of Customer Experience at Paradigm, to dive deep into the challenges and triumphs of hiring in the home care industry. Amber shares her journey from making critical hiring mistakes early in her career to becoming a leader who knows how to navigate the complexities of team building. The conversation touches on the importance of behavioral-based interview questions, the impact of company culture on employee