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PODCAST

PCC Local Time

Nancy Joan Hess

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are

government documentary

All Episodes

46:45

Ray Patchett on High Performing Teams(Part 1)

PCC Local Time ·

2023/06/15

Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization. In this episode, (Part 1 of 2,) he shares his unique approach to creating high performing teams, partnering with Council and shaping organization culture. He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community

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55:05

Chad Bruckner on leadership, public service and the...

PCC Local Time ·

2023/06/08

My guest on this episode of PCC Local Time is Chad Michael Bruckner and he opens up about his story of why he left policing and how he re-discovered his purpose. What I find so valuable in Chad’s story is his ability to build a bridge between his past and present. He does not throw away the past, but sees his wins, losses and failures as potential for growth. He looks for the transformative gold, something we can all hope for in our own lives.Chad is coaching, consulting and writing a book now. He

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01:06:00

Chief David Steffen on regional policing and a...

PCC Local Time ·

2023/05/31

Chief David Steffen, became Chief of the newly formed Northern Lancaster County Regional Police Department in 2012. He talks with me about regional policing and community safety, and how the regional focus shapes standards and professionalism. I ask Chief Steffen what drives his efforts to create a culture of openness and accountability. He talks about the importance of technology, training and education, and a culture of openness to change the way people interact with and understand the role of

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01:14:08

#31 - Technology, ego and a culture of safety with...

PCC Local Time ·

2023/05/18

Although technology may seem like a strange way to begin a conversation about community safety, I begin here today because it keeps coming up in my conversations and I think listeners will be interested to learn the intersections of technology with community trust, transparency and accountability. Jeffrey Stonehill is only the 3rd manager in the history of Chambersburg Borough. Pennsylvania. This fact speaks to a history and culture that is serious about good governance. I have been in conversation

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51:25

#30 - Professor Kincaid and Nicole Beckett on the...

PCC Local Time ·

2023/05/12

Professor John Kincaid is a world renowned scholar on American federalism with many distinguished honors and is Director of the Meyner Center for State and Local Governments at Lafayette College in Easton Pennsylvania. As Associate Director of Public Service, and former Borough Manager, Nicole Beckett provides outreach and works directly with local governments. BIOS:Nicole Beckett has 21 years of experience in municipal management in northeast Pennsylvania, including 12 years as the Borough Manager

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01:00:15

#29 - Dr. Mandie Cantlin on building public trust in...

PCC Local Time ·

2023/05/05

How often do we talk about the role of communication in building trust with the public, without talking about what we mean? My guest today, Dr. Mandie Cantlin, is manager in East Bradford Township in Chester County. She recently completed her doctorate in public administration and today we drill down on the topic of her dissertation, public trust in local government. While practitioners are in the flow everyday, feeling the heat of communication, academics are studying the impact on public trust

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01:03:28

#28 - Relationships across sectors with Sandra Zadell...

PCC Local Time ·

2023/04/28

This is the second episode in a series about relationships that can lead to partnerships between academia, local governments and the communities they serve.Sandra Zadell is manager of Upper Gwynedd Township in Montgomery County Pennsylvania and Dr. Adam Kuczynski is Chair of the MPA program at Villanova University.In this episode we workshop ideas. We talk about what holds us back and what propels us forward in our relationships. LINKS TO BIOS:Sandra ZadellDr. Adam KuczynskiSHOW NOTES:3:0 Sandra’s

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01:30:02

#27 - Drs. John Diamond, Sarah L Young and Thomas...

PCC Local Time ·

2023/04/18

How would you describe the relationship between academia and practitioners, in the field of public administration and non-profits?My guests today take a deep dive into this conversation. Dr. John Diamond, Dr. Sarah L. Young and Dr. Thomas Bryer are actively engaged with this question. We begin and end with the idea that relationships between these sectors hold great potential. We explore examples. We talk about what holds us back from making these relationships. But most importantly, we talk about

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49:45

#26 - Eric Norenberg on scaling local government...

PCC Local Time ·

2023/03/31

Today Eric Norenberg takes us inside the world of regional government. Eric is the Executive Director of the Centre Region Council of Governments in Pennsylvania. Whether or not you have contemplated regional models of governance, this episode will open your mind to an alternative way of delivering local government services.We are talking this month about regional partnership and why or when they might make sense. The Centre Region Council of Governments offers a great model as well as lessons in

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53:31

#25 - Ralph "Hutch" Hutchison - the art of calm in a...

PCC Local Time ·

2023/03/24

Ralph Hutchison, or as he is known around these parts, “Hutch”, is manager of East Lampeter Township in Lancaster County Pennsylvania. Today we take an inside peek of what it looks like to manage a municipality that is situated in the heart of Lancaster County. As Ralph says, “there are two things people don’t like. The way things are and change.”He shares with us his philosophy and approach to managing a Township that fully embraces two ends of a spectrum in culture and business.I am your host,

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01:00:03

#24 - Jerry Andree and Dan Santoro on the art of...

PCC Local Time ·

2023/03/17

Today my guests are two distinguished municipal managers from Pennsylvania, Jerry Andre the former manager and Dan Santoro, the current manager, of Cranberry Township in Butler County Pennsylvania We are going to talk about regional partnerships. Why are they important and what are the skills you need to be successful in this arena? We are going to drill down in the area of relationship building and engagement and as you will discern, this is the secret sauce that has made this Township evolve in

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58:21

#23 - Tom Vernau - Through the lens of a municipal...

PCC Local Time ·

2023/03/03

Today an episode about the ways municipal managers think about their work and the challenges that they learn to embrace.Tom Vernau has been managing Lower Allen Township in Cumberland County, Pennsylvania since 2005. Like all the best managers, Tom makes those around him look good while staying under the radar. Today we shape the conversation around how he thinks about challenges confronting local government and some of the important ways his career has been shaped.Among managers, Tom stands out for

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57:09

#22 - Re-imagining public service with Ben Kafferlin...

PCC Local Time ·

2022/12/09

Several years ago I met Ben Kafferlin at a County Commissioners conference in Pennsylvania. At the time, he was new to office and not surprisingly, he had some ideas about how to improve the organization structure. He invited me up to Warren County in northwest PA to interview a few key staff and share my thoughts with the Board. I wanted to find out how this visionary was doing and so we met over coffee along with his county administrator Lisa Hagberg. They are both on our show today.Some of my

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01:30:13

#21 - Women Who Lead with Amy Farkas, Nicole Beckett,...

PCC Local Time ·

2022/11/18

Today on the podcast I have five articulate women guests. Together, they represent different generations and different experiences of work. They share how early life experiences have formed their ideas of leadership. They talk about the importance of support in their environment and in particular, what it means to have other women and men pave the road ahead. We close the show with thoughts about conversations we need to have with men and other women. I think the last ten minutes of the show offers

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53:14

#20 - Seth Higgins on looking at local government...

PCC Local Time ·

2022/10/14

My guest Seth Higgins, is the former Chief Clerk in Elk County Pennsylvania. He now provides consulting services to help local governments navigate the maze of state and local fiscal recovery funds. In this episode, we return to his early interest in process improvement and talk about what grounds his thinking. He illustrates how it looks when applied to parking, zoning, pension management, union contract negotiations and political processes at the local level. He also shares important nuances about

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01:18:45

#19 - Is there such a thing as neutrality in...

PCC Local Time ·

2022/09/30

Professional municipal managers think about ethics and in particular the ICMA Code of Ethics which guide their profession. Although the term “neutrality” is never mentioned in the tenets, it is a foundational idea, or shall we say, ideal, in the management of local governments. Today our guests, Matt Candland and Dave Pribulka, two professional managers, juxatapose their perspectives to give us a clearer picture of how the concept of neutrality plays out (or doesn’t) in real time.The Pioneering

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01:11:52

#18 - How to negotiate a manager contract with Ron...

PCC Local Time ·

2022/09/09

This is a special PCC Local Time podcast episode hosted by some of the members of the Pioneering Change Advisory Team. For many years I have heard anecdotal comments from managers that go something like, “I would not mind a contract like Ron Wagenmann’s!” Or, Everything I know about negotiating a manager contract I learned from Ron Wagenmann.”So, it seemed like a natural choice to feature Ron on a podcast. But I decided I was not the right choice to interview him, so I asked his longtime colleague

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48:16

#17 - Ernie McNeely - Leveraging process in local...

PCC Local Time ·

2022/08/19

Pragmatism and process can lead to innovation in local government if we know how to listen and engage to bring issues forward.When I asked Ernie McNeely to interview with me, I told him I was curious about what is it like to manage a Township rich with history, academic institutions, and religious diversity. I was also curious about the fact that Lower Merion Township shares a border with Philadelphia and wondered what challenges and opportunities that might present. Ernie does not disappoint. His

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54:30

#16 - Tom Fountaine on Community Engagement

PCC Local Time ·

2022/07/29

Community conversations happen all the time in various venues, but local government managers cannot take them for granted. When community engagement is waning, it is important to think about ways to bring people together. Tom Fountaine, municipal manager in State College, Pennsylvania, knows something about the challenges of community engagement. We discovered we share an appreciation for Peter Block who wrote the book Community, the Structure of Belonging. I invited him on to PCC Local Time to talk

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01:28:36

#15 - The Lansdale Story - with Dan Dunigan, Matt...

PCC Local Time ·

2022/07/08

SHOW NOTES..What if a guy who has a vision for his community, hears about another guy who sounds just like him, and what if those two run into each one day in a barbershop...and what if, they happen to be from two different political parties, but decide to run together?This PCC Local Time podcast episode include those two guys, Dan Dunigan, and Matt West. They ran for elected office in Lansdale Borough, Montgomery County Pennsylvania. Together with a willing team on Council, they realized goals that

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