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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

1:10:58

Lessons from 21 years in conversational AI with Chris...

VUX World ·

2024/04/17

Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success.Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.

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1:04:35

Using AI to make the job search easier with Total...

VUX World ·

2024/04/04

How can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss. Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situation: the job search.Do customers want this? What conversations do they want and need? How can you make sure you can serve those needs at scale? What

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1:02:14

AI in contact centers trends with Nerys Corfield

VUX World ·

2024/04/03

This immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council for 3 years and being a regular on the webinar, keynote and podcast circuit talking all things Contact Centre.00:00 Introduction 02:00 Welcome Nerys05:30

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1:08:17

The AI Platform Reimagined, with Brandon Nott and...

VUX World ·

2024/03/20

Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia. Amelia is an enterprise conversational AI platform at the forefront of integrating Generative AI (GenAI) within the AI ecosystem. We'll dive into how GenAI revolutionises dialog systems for transactional tasks, emphasising its role as a tool that, when combined with classical AI, unlocks unparalleled efficiency and creativity. We will cover the essentials of deploying

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49:34

Lean and process engineering for AI automation with...

VUX World ·

2024/03/06

Scott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance. Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process design and how lean six sigma can help businesses create the automation strategies they're dreaming of! Hosted on Acast. See acast.com/privacy for more information.

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1:05:47

Navigating the CX Maze: Insights from Ian Robertson...

VUX World ·

2024/02/27

Join us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders, unraveling the common challenges and emerging trends that are shaping the industry. A key focus will be on speech analytics and its interplay with AI - understanding its potential, limitations, and why it hasn't yet become a mainstream tool. We'll discuss

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52:57

Microsoft Copilot: Enterprise lessons learned with...

VUX World ·

2024/02/23

Pete Kemp is a Principle Consultant at FSP, a consulting firm aimed at accelerating digital transformation for brands. Pete was previously the Managing Director of EBM, an enterprise conversational AI platform providing AI automation technology and services. He has a wealth of knowledge and experience in the practicalities of implementing AI at scale and now works pretty much exclusively with implementing Microsoft Copilot within large enterprises.This episode is all about the lessons learned from

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1:01:15

Esteemed author, Byron Reese, discusses the impact of...

VUX World ·

2024/02/09

Byron Reese is a serial entrepreneur with a quarter-century of experience building and running successful technology companies, with multiple acquisitions, IPOs and patents along the way. He is an award-winning author of books such as Stories, Dice and Rocks That Think, and; The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity, a book that tackles artificial intelligence, robots, automation, and the future of work. He’s a speaker and futurist, with a strong conviction that

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48:10

What to expect from gen AI in enterprise this year,...

VUX World ·

2024/02/07

What can we expect from AI over the next 12 months? What kind of use cases will make it to production and add value? What will the impact be for businesses that leverage it? What will be the challenges and hurdles we’ll need to overcome to make it work? And what does one of the market leading AI automation platforms plan to do about it?Join me as I speak with the CEO of Cognigy, Philipp Heltewig, and dive into the year ahead in AI.. Hosted on Acast. See acast.com/privacy for more information.

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1:04:37

Designing AI assistants with 50 years of conversation...

VUX World ·

2024/01/23

Liz Stokoe is an author and professor at the London School of EconomicsRegister for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/ Hosted on Acast. See acast.com/privacy for more information.

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1:13:30

Agnoy Agent Roundtable #1

VUX World ·

2023/12/20

A few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and fun, just like Dear Abby helps people with personal problems.Why would we want that? Well, this role isn’t well defined. We have some trailblazers in the industry to inspire us, and we have some great books and courses, but still there’s a lot of questions that

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1:00:59

A year in enterprise AI: 2023 review with Frank...

VUX World ·

2023/12/06

What a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have finally woken up to the disruptive potential of AI, but what are they doing about it?I’m joined by Frank Schneider, AI Evangelist, Verint, to run through some of the highlights of the year, appraise the AI Naughty and Nice List and discuss the past, present and

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56:59

What's going on at OpenAI? Plus, some LLM...

VUX World ·

2023/11/22

First, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave!I'm joined by Matt Taylor, CPO, Knowbl to dive into what's going on. Also, Matt will share some new research and techniques to help enterprises make the most of large language models.Enter one of the worlds biggest AI awards – We’re proud to support the AI World

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1:10:04

Leveraging Amazon Bedrock for Generative AI...

VUX World ·

2023/11/16

JP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience, as well as how you can use the SmartBots platform to accomplish just that.Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. An

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1:23:33

The proof is in your data: conversation analytics at...

VUX World ·

2023/11/15

Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you really be focusing on in order to move the needle with your customer experience automation programmes? Andrew shares all.Enter one of the worlds biggest AI awards– We’re proud to support the AI World Series

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55:50

AI literacy with Mara Cairo, Product Owner, Amii

VUX World ·

2023/11/03

Mara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy.Enter one of the world's biggest AI awards - Find out more Join us on our upcoming webinar with wysdom - Register now Vist Amii Hosted on Acast. See acast.com/privacy for more information.

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55:06

AI in Healthcare with Adam Odessky, Sensley

VUX World ·

2023/11/01

Gartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is Sensley. Co-Founder and CEO, Adam Odessky, joins me to share the pros and cons of AI-mediated Avatars, as well as the Sensley story, AI in healthcare case studies and the shape of the AI market in healthcare. Hosted on Acast. See acast.com/privacy for more information.

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50:07

AI-based routing in contact centres with Ronald...

VUX World ·

2023/10/27

Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively. Hosted on Acast. See acast.com/privacy for more information.

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1:11:38

Conversations Squared With Justin randall

VUX World ·

2023/10/24

It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles.While the programmer ensures that the software is solid, and has all the right connections, the conversation designer needs to make sure that it is purpose designed for the people who will use it. Both of those roles are vital.I wanted to get a better

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1:00:47

Customer journey analytics with Tim Friebel

VUX World ·

2023/10/02

Tim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automation. Tim joins me to share the insights and tips that'll help you understand your customers better and improve customer experience using customer journey analytics. Hosted on Acast. See acast.com/privacy for more information.

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