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PODCAST

Restaurant Masterminds Podcast

Savor Podcast Network

Are you a restaurant owner or operator looking to navigate the chaos of the ever-changing hospitality industry? Look no further than the Restaurant Masterminds Podcast - "Journey Of Success"Hosted by industry experts with decades of combined experience in leadership, marketing, technology, and operations, this podcast is your ultimate guide to overcoming challenges and achieving success in the restaurant business.HostsRudy Miick - Culture GuruPaul Barron - Futurist and Tech Fortune TellerAnna Tauzin

business food

All Episodes

32:34

Top Trending Tech - Part 1: Industry Cousins

Restaurant Masterminds Podcast ·

2024/02/12

Since the start of 2024, there have been many discussions about technology trends or top 10 lists published. This episode of Accelerate, host Rob Grimes is diving into some of the top trending technology for the foodservice industry. Drawing from firsthand experiences, discussions with other industry leaders, and looking at industry ‘cousins’ retail or lodging, Rob dissects these emerging trends poised to evolve the foodservice industry. Starting from within the foodservice industry, Rob highlights

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28:09

Tech Fears and Obsolescence

Restaurant Masterminds Podcast ·

2024/02/05

Right now, the collective hospitality industry has many concerns around the future of technology, especially artificial intelligence, and robotics. The major concern is that jobs will be replaced by technology, a conversation that has been going on for years.Host Rob Grimes begins the conversation by flashing back to a time when fast food restaurants were testing remote call centers taking orders at the drive through. Immediately, there were concerns about jobs being taken in the hospitality space

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33:33

Buy vs. Build Tech Decisions

Restaurant Masterminds Podcast ·

2024/01/29

Making the decision of buy vs. build (or “make”) technology is always going to come down to the specific business. While majority of businesses will choose to buy from technology which already exists, there are many companies (small and large) who are developing their own systems, specifically point of sale (pos) or back-office.In this episode, Rob breaks down considerations when it comes to either approach. If you’re going to make your own technology, trust the people involved where the new

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41:48

A Tale of Two Cities: TechTour CES 2024 and NRF 2024

Restaurant Masterminds Podcast ·

2024/01/23

Every year CES, organized by the Consumer Technology Association, takes place annually in Las Vegas each January, and is immediately followed by NRF: Retail’s Big Show in New York City the following week. While CES primarily focuses on consumers and personal technology, NRF is a business-to-business (B2B) retail-oriented event. Joining Rob to discuss and compare their experiences at CES 2024 and NRF 2024 is Armand Rabinowitz, Vice President Digital and Technology at Levy Restaurants. Both Rob and

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34:16

Preview: TechMeet @ NRF24’s Foodservice Innovation Zone

Restaurant Masterminds Podcast ·

2024/01/08

Anyone who’s been to the NRF’s Retail Big Show would know it’s the one of the largest technology events in the retail space. In this episode of Accelerate, host Rob Grimes is joined by Susan Newman, Senior Vice President of Events at the NRF. As collaboration partners representing the NRF and IFBTA, they preview what’s in store for the 2024 show and how technology has connected the retail & foodservice industries.The pair start by discussing the 118-year history of the show and how it’s changed

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44:32

All in the Family; Tech

Restaurant Masterminds Podcast ·

2023/12/18

For some operators, the restaurant business can be a family business, passed down willingly or unwillingly to the next generation.Joining Rob today to discuss their experience in the family restaurant business is Amanda Signorelli and Nick McMillan who are co-owners of Golden Steer Steakhouse, the oldest restaurant on the Las Vegas Strip (established in 1958). In March 2019, Nick and Amanda took over the reins of the Golden Steer Steakhouse from Amanda’s father.Amanda and Nick had extensive

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35:52

TechSystem: Best-of-Breed vs. All-in-One

Restaurant Masterminds Podcast ·

2023/12/13

The choice of deciding between an All-in-One vs. Best-in-Breed systems and applications is one many operators are faced with. When you look for an All-In-One system, you have to define what this means within the total system. Otherwise, The types of systems that fall under Best-of-Breed could be a subset of a larger application with several different individual applications such payroll, pos, loyalty, scheduling, digital signage, inventory, etc. making it an All-in-One!The approach to either of

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41:37

CyberMonday Tech

Restaurant Masterminds Podcast ·

2023/11/27

As we approach a Cyber Monday which is projected to hit a new spending high this year, the conversation around technology continues to get louder. Joining Rob this week is Aramark’s Vice President Digital Innovation and creator of Emerge, Peter Czimback.Peter introduces Emerge and talks about the importance of keeping the consumers at the center of everything as you approach your technology. “At the end of the technology there’s one thing that always happens. Someone’s touching it - humans” he

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36:24

Technology Brings Opportunity | Self-Service...

Restaurant Masterminds Podcast ·

2023/11/21

As operators, the opportunities that new technology is bringing to the hospitality industry is abundant. Since technology enables every part of an operation, it allows operators to focus on their role without becoming technologists themselves.This week, Rob discusses many of the new opportunities that are available to operators. He calls out the growth and demand of fresh food. Customers increasingly desiring access to food that is cooked and delivered efficiently. Vending, an area that allows 24

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41:03

Hospitable CultureTech

Restaurant Masterminds Podcast ·

2023/11/06

In this episode, Accelerate Host Rob Grimes has an insightful conversation with Jim Knight about the hospitality industry, focusing on the intersection of culture, technology, and customer service. They examine how new technologies like online ordering and handheld devices can improve operations but also potentially hinder the guest experience and company culture if not implemented thoughtfully. Jim draws on his extensive background in hospitality training, and his roots as a rock musician and

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34:31

TechGenerations: Bridging Gaps in Hospitality

Restaurant Masterminds Podcast ·

2023/11/01

Accelerate Host Rob Grimes provides his perspective on how technology and generational differences converge, shaping the future of the hospitality industry. In today's diverse landscape, six distinct generations both serve and are served, each bringing its unique tech prowess and preferences. Harnessing the 5 C's of change - creativity, communication, collaboration, critical thinking, and compassion - we explore how these principles drive innovation, from reimagined dress codes to groundbreaking

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34:23

The Inevitability of Tech

Restaurant Masterminds Podcast ·

2023/10/23

This week’s episode is about the inevitable adoption of certain technology - where resistance is futile. Mandates, whether it be from the government or operators themselves, are pushing technology in a certain direction and making it so there is almost no way to resist.Join Host Rob Grimes this week as he talks about the specific technologies that are being pushed and adopted despite the oppositions, concerns and roadblocks that may exist.Electrification is a good example of a trend that many

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34:50

CHART’ing the Course of Training Tech

Restaurant Masterminds Podcast ·

2023/10/16

The role of technology in training and development across the hospitality industry has evolved dramatically, especially over the last 5 years. In this episode of Accelerate, host Rob is joined by Felicia White, President-Elect for the Council Hotel Restaurant and Trainers (CHART), and Monique Donahue, Director of Commercial Learning for Hilton, and prior president of CHART. CHART is an association that provides training and resources for both hotel and restaurant operators. Serving industries

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38:50

Cross Industry Tech Touchpoints

Restaurant Masterminds Podcast ·

2023/10/11

Over the past week, Accelerate host Rob Grimes attended 3 different industry events across 3 industries and segments - food and beverage, hospitality, and retail. Starting at CrEATe in Palm Springs, to NACS trade show in Atlanta, and then a presentation on food and beverage technology at the ‘On the Road’ series for the AHLA and IHLA in Chicago. Attending events by these various verticals in such a short timespan reminds Rob that although our approach to technology may differ, there are universal

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35:06

34. Defining Tech

Restaurant Masterminds Podcast ·

2023/10/02

One of the most challenging things in the ‘food and beverage technology’ umbrella is the different terminology we use to define tech and the different segments within our industry. How do you define SMB vs. Enterprise? Casual vs. Full Service? What are the functions, features and applications within back-office technologies? As you seek or sell technology, understanding these definitions is key to making choices. Accelerate host Rob Grimes says emerging technology creates further complexity

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33:53

33. FSTEC 2023; Rob’s Review | PT 2

Restaurant Masterminds Podcast ·

2023/09/25

Host Rob Grimes continues his review of FSTEC 2023 and compares notes with Tim Tang, Director of Enterprise Solutions at Hughes. Tim has also been going to FSTEC for over 10 years as a tech analyst that covers foodservice and many other related industries across retail, c-store, and hospitality where he and Rob keep running into each other.Speaking to broad observations of the industry as seen at FSTEC, Tim says “The current environment post covid - high inflation, labor challenges, new regulatory

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34:35

32. FSTEC 2023; Rob’s Review | PT 1

Restaurant Masterminds Podcast ·

2023/09/20

Founded in 1996 in Dallas, where the conference was held this year, FSTEC was founded by Accelerate host Rob Grimes with the support of 5 suppliers at the time - PAR, NCR, Micros (Oracle) ReMACS, and IBM. Fast forward to present day, and Rob reflects on his recent attendance of the conference from September 15-17th.So what were the major subjects and themes this year? Artificial Intelligence could not be avoided, but the underlying conversations really surrounded the ability to do more with data and

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38:34

31. Friends Talking Tech; Perspectives Through...

Restaurant Masterminds Podcast ·

2023/09/06

Having grown up in the restaurant tech industry together, longtime friends Alan Hayman, Paul Armstrong, and Kelly MacPherson and Accelerate host Rob Grimes reflect on what they’ve seen over the last 40 years (they started in Elementary School). From their individual experiences, they discuss their perspectives on what’s happening now, and where they think things are headed for tech within the restaurant industries.In this candid chat, they begin by agreeing that the omnichannel approach operators

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34:46

30. Independent Tech Thinking

Restaurant Masterminds Podcast ·

2023/08/28

New innovation across the board within the food and beverage industry often occurs within the entrepreneurial Independent and small-to-medium business (SMB) growth space. These businesses are operating with less resources, and business owners often have to make agile decisions on things they may not 100% understand, sometimes even building their own solutions.Join host Rob Grimes as he dives into his experience working with the independent operators as they consider their investment in technology

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32:20

29. Putting Diversity on the Tech Menu | EatOkra

Restaurant Masterminds Podcast ·

2023/08/17

Limited resources, support, and a lack of digital presence are a few things black-owned restaurants, in particular, struggle with. EatOkra - an community that directly connects consumers with Black-owned restaurants - is here to change that. Host Rob Grimes is joined by EatOkra Co-Founder Anthony Edwards Jr., and Head of Sales Andre Ferguson. They discuss the inception of EatOkra, including challenges Anthony witnessed his parents facing while operating an events and catering company. Combining an

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109 results

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