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PODCAST

Engineering Enablement by DX

The show focused on developer productivity and the teams and leaders dedicated to improving it. Each episode features in-depth interviews with Platform and DevEx teams, along with the latest research and approaches for measuring developer productivity. Presented by DX (getdx.com), the developer intelligence platform designed by researchers.

technology management

All Episodes

45:11

Bringing the product management discipline to...

Engineering Enablement by DX ·

2023/03/29

As product lead, Russ Nealis has been focused on introducing the discipline of product management in the Developer Foundations organization. This episode discusses the reasons why PMs are currently uncommon in platform organizations, examples of when having a PM has been helpful, and more. Discussion points:(1:23) Russ’s role at Plaid (2:49) Why platform product managers are uncommon(3:28) Backgrounds to look for when hiring a platform PM(4:58) Deciding whether to hire a platform PM(6:20)

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70:24

Intercom’s approach to a great on-call experience |...

Engineering Enablement by DX ·

2023/03/08

In this deep-dive episode, Brian Scanlan, Principal Systems Engineer at Intercom, describes how the company’s on-call process works. He explains how the process started and key changes they’ve made over the years, including a new volunteer model, changes to compensation, and more.Discussion points:(1:28) How on-call started at Intercom(10:11) Brian’s background and interest in being on-call(14:06) Getting engineers motivated to be on-call (16:37) Challenges Intercom saw with on-call as it

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56:28

How Instagram Reels manages reliability | Jack Li...

Engineering Enablement by DX ·

2023/02/16

Jack Li explains how his production engineering team rolled out a new incident review process, how they’ve made the case for investing in reliability, and specific tools his team has built to improve reliability.—Discussion points:(1:25) How Jack became interested in reliability (3:24) Where the Instagram Reels team fits into the broader organization(4:05) What Jack’s team focuses on(4:55) The role of production engineering at Instagram versus Shopify (8:32) The essence of DevOps(10:44)

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54:45

A masterclass on DORA – research program, common...

Engineering Enablement by DX ·

2023/01/25

Nathen Harvey, who leads DORA at Google, explains what DORA is, how it has evolved in recent years, the common challenges companies face as they adopt DORA metrics, and where the program may be heading in the future.—Discussion points:(1:48) What DORA is today and how it exists within Google(3:37) The vision for Google and DORA coming together(5:20) How the DORA research program works(7:53) Who participates in the DORA survey(9:28) How the industry benchmarks are identified (11:05) How the

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37:48

An inside look at the SPACE framework | Dr....

Engineering Enablement by DX ·

2023/01/18

This week's guest is Dr. Margaret-Anne Storey, who goes by the name Peggy. Peggy is a professor of Computer Science at the University of Victoria, the Chief Scientist at DX, and co-author of the SPACE Framework, which is the topic of focus in this episode. Today’s conversation discusses what the SPACE framework is and what went into developing the metrics and categories. Peggy also shares where she sees this line of research heading next. —Discussion points: (1:29) Peggy’s

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43:33

Spotify’s failed #SquadGoals | Jeremiah Lee (Spotify,...

Engineering Enablement by DX ·

2023/01/11

This week’s guest is Jeremiah Lee, who was previously a manager at Stripe and product manager at Spotify. This conversation focuses on org structure, and specifically Jeremiah’s experience with the popular squad model from Spotify. Jeremiah provides the backstory on where the model came from, what parts of the model were a challenge, and advice for leaders either already adopting the model or considering doing so. Discussion points:(1:40) What the Spotify model is(4:39) Jeremiah’s

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52:45

How much to invest in platform work | Jean-Michel...

Engineering Enablement by DX ·

2023/01/04

Jean-Michel Lemieux, former CTO of Shopify and VP of Engineering at Atlassian, explains how to advocate for investing in platform work, which projects to fund, and what distinguishes a great platform leader. —Discussion points:(1:38) Jean-Michel’s definition of platform work (6:44) Why reliability, performance, and stability do fall within platform work (7:24) The consequences of lacking a product mindset in platform(9:20) Why and how to advocate for investing 50% of R&D spend in

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50:05

Principles for driving adoption and platform team...

Engineering Enablement by DX ·

2022/12/20

Jonathan Biddle, Director of Engineering Effectiveness at Wayfair, shares the story of how his team found repeat success and subsequently grew in size and scope. He shares lessons they’ve borrowed from startups, including understanding the adoption curve and knowing your core users, and offers advice for other platform teams looking to move to the next stage. —Discussion points:(01:15) How Jonathan moved into his role(05:30) Why Platforms teams are in a position of leverage, but also

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50:12

Leading infrastructure change at scale | Ian White (DAT)

Engineering Enablement by DX ·

2022/12/13

Ian White, Director of Platform Engineering at DAT, joined the company to scale their Kubernetes-based cloud infrastructure, which has come under stress as their business has grown over the past couple years. Here he shares how he partnered with developers to learn about their challenges, how we conveyed a vision for how the company needed to evolve, and how he’s been working with development teams and business stakeholders to successfully drive change.—(01:00) - The challenges DAT was

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34:22

Positioning platform work in a down market | Brian...

Engineering Enablement by DX ·

2022/12/07

Brian Guthrie, co-founder and CTO at Orgspace and former VP of Engineering at Meetup, has the unique experience of having previously decommissioned his Platform team. In this episode, Brian talks about that story openly, and shares advice for Platform teams to make sure they’re well positioned within their organizations. Discussion points:Brian’s background and story at Meetup - [00:02:20]Brian’s perspective on Platform work, generally - [00:06:40]The conversation around dissolving the

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46:40

A deep-dive on real-time feedback and personalized...

Engineering Enablement by DX ·

2022/11/30

Max Kanat-Alexander and Or Michael Berlowitz (Berlo), share how they gather both periodic and real-time feedback from developers.Discussion points:Overview of the listening channels used by Max and Berlo’s team - [00:00:58]Origin story of the Developer Engagement and Insights team - [00:02:49]Perspectives on volume metrics - [00:05:00]How the periodic surveys work - [00:08:51]Investment required to build the periodic surveys and real-time feedback - [00:14:20]How results are handled -

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45:41

How to define your team's scope and charter | Mark...

Engineering Enablement by DX ·

2022/10/26

Mark Côté, Director of Engineering of Developer Infrastructure at Shopify, explains an exercise the Infrastructure group went through to define their boundaries of work. He shares their areas of focus, the team’s guiding principles, how they use their developer happiness survey to decide what to prioritize, and more. —Discussion points: (0:48) Mark's background(1:43) How the Developer Acceleration org is structured(4:43) The Infrastructure team's chart(5:35) Three opportunities for

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44:37

Dropbox's journey with developer productivity metrics...

Engineering Enablement by DX ·

2022/10/12

Utsav Shah, who leads Platform at Vanta and previously led Developer Effectiveness at Dropbox, shares the story of Dropbox’s journey with measuring developer productivity. Utsav discusses what he learned about both system and survey-based measures, his opinion on the usefulness of common Git metrics, and more.

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43:14

Using customer interviews to inform your roadmap |...

Engineering Enablement by DX ·

2022/10/05

Michael Galloway (Doma and ex-Netflix) describes his process for interviewing developers to understand where his team should focus. He also explains how he thinks about the strategic value of a Platform team. Resources mentioned: Customer Interview GuideCustomer Interview Questions

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46:46

Establishing a DevEx team in a high-growth company |...

Engineering Enablement by DX ·

2022/09/28

In this episode, Willie Yao, Head of Infrastructure at Notion and former Head of Developer Infrastructure at Airbnb, provides a unique perspective on how Developer Experience teams work in hypergrowth companies. He shares how Airbnb developed a customer-first mindset internally, what it took to get Airbnb’s leadership invested in that effort, and how he’s approaching DevEx at Notion today.

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28:28

A model for managing requests and complaints from...

Engineering Enablement by DX ·

2022/09/13

Twitter’s Developer Experience team is more mature than most. Here, Jasmine James, a Senior Engineering Manager - Developer Experience, explains how her team manages support requests, why they consider personas as part of their prioritization, and how they present the ROI of the team’s work.

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31:21

From DORA to SPACE to DX - A Fireside Chat with...

Engineering Enablement by DX ·

2022/09/01

In this special episode, Dr. Nicole Forsgren, author of award-winning book Accelerate and co-author of "The SPACE of Developer Productivity", talks about her work with DORA, the inspiration behind the SPACE framework, and how she's thinking about developer experience.Watch the on-demand fireside chat or read the announcement of Nicole joining DX as a strategic advisor.

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32:20

The people side of engineering and an open...

Engineering Enablement by DX ·

2022/08/24

Brent Strange, Director of Engineering Excellence at GoDaddy, has a unique perspective on the role of an internal enablement team because he focuses more on the people and processes instead of tooling. Here he shares his perspective on org structure, as well as the role of agile coaches and his response to some of the negative views that exist towards Agile.

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37:21

Moving Slack's development experience to remote...

Engineering Enablement by DX ·

2022/08/10

Sylvestor George (Staff Software Engineer on Slack’s Internal Tools Team) led a project to move the entire development experience to remote environments, which was widely regarded as a “dramatically better experience”. Here he shares the full story of that project, including how they identified the problem, the solution they created, and how they convinced engineers to adopt the new workflow.

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33:13

Snyk’s journey with developer experience and...

Engineering Enablement by DX ·

2022/08/04

In this episode Abi Noda is joined by Crystal Hirschorn, who leads Platform Infrastructure, SRE, and Developer Experience at Snyk. In their conversation, Crystal shares the story behind the recently founded Developer experience group, including why they named the team Developer Experience, how she calculates the cost of the problems they solve, and how they partner with engineering teams.

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92 results

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